Joii Pet Care Reviews 8,570

Absolutely fantastic advice, vet called me back out of hours, luckily our boy only needed monitoring throughout the night, he’s back to his usual self this morning. Only concern I have is the emergenc... See more

I’ve used the Joii online chat service many times, and it has always provided excellent guidance for my dogs ailments. I’ve only needed to visit the vets once, when my dog required a sickness inject... See more

So helpful, our dog is very nervous so vet visits are often stressful. She was ill on and off for a few weeks with a combination of symptoms and Alison at Joii really helped get a proper care plan in... See more

My cat had stopped eating but rather than jostle him about with a trip to the vet’s (he doesn’t travel well ☹️) I contacted Joii via the app and both ladies I spoke with couldn’t have been nicer or mo... See more

Dr. Isilay Cesmebasi at Joii was brilliant, i spoke to her online as part of my insurance package, she was so helpful, knowledgeable, put my mind at rest and diagnosed my dogs problem, excellent servi... See more

We have used the service 3 times since we got our kitten 4 months ago (seems excessive but we may be hypochondriacs lol) the vet Rita Assuncao is amazing. She answers the call within 30 minutes every... See more

Fabulous service. Had a real shock when my little dog had a seizure during the early hours of the morning. Was a very frightening experience for myself let alone the dog but a video call with the... See more

It’s such a useful app to have with my pet insurance and I’ve used it often. Inevitably it often needs following up with a vet visit locally but it is really helpful to be able to get help and advi... See more

Michelle (Markram) was so lovely and kind and put my mind at rest regarding my puppy Nellie. Nellie had been treated for flea and worming with her breeder but was still itching a lot. Michelle assured... See more

Recommend to anyone who needs vet care the vets are always on call and make sure to follow up after you’ve spoken to them about pet care. They save you hundreds of pounds in emergency vet fees to ease... See more

Absolutely fantastic. I have Joli free with my insurance, never used it before but one Sunday thought I’d give it a go for something worrying us about our new pup. Honestly, exceptional. Within ten... See more

The vets at Joli are so responsive and will answer your query and concerns very quickly, often within minutes. A video link can be created for more complex issues about your pet which means that th... See more

Used Joii for the first time last week after one of our figs needed help to get out of bed in the morning couldn’t walk and was completely off balance. Being able to speak to a vet within an hour on a... See more

Joi have been absolutely amazing any questions worries or queries we have they have been so prompt with replying and ensuring everything is answered. They have been great with follow up and treatment... See more

I had to give Joii a call over the last weekend - my lurcher Bobby was bleeding badly from his nose, but he hadn’t caught it on any thing. Speaking to the vet, she was very reassuring and helpful,... See more

I've used many online vets as part of my insurance plans over the years of having animals but none come close to Joii. Not only are the vets friendly, professional and not condescending - they schedu... See more

Would give 10 stars if I could Joii is brilliant. The vets are so caring and offer the best advice.They have helped so much with on going care of my puppy To have that extra support and kindness wh... See more

The help and advice online is absolutely fantastic for a first time owner like myself, I have used both video call and online chat with a vet and both were extremely helpful. All the vets I have spok... See more

Joii is incredible. We spoke with Dr Bianca Macovei about our little Polly. She was so patient, informative and supportive. It’s a real pleasure to ever speak to the vets at Joii, even though obviousl... See more

⭐⭐⭐⭐⭐ I can’t thank JOII enough for the amazing care and reassurance we received when our dog Tawny was unwell. Lisa, Carla and Ann were absolutely fantastic – so kind, patient and supportive through... See more

Absolutely incredible service. We contacted them late into the evening because our dog was unwell, and we were really worried about waiting until the next day. We had someone respond to us within... See more

Talking with the online vet after my diabetic girl had a seizure. Calmed me down and they gave clear concise advice. Happily she is on the mend now but I so appreciate their assistance in such a helpf... See more

The vets gave me brilliant advice out of hours. They were so professional and reassuring. From their advice i took a urine sample in from Poppy our bichon. We discovered then that she had cancer and o... See more

Used this service many times when had a doggie emergency out of hours. Bar one negative experience, I have always found vets super lovely and helpful. Love that they follow up to see how pet is doing... See more

Joii has been helping my pets for a few years now as part of the insurance package from Animal Friends. It is by far the best part of Animal Friends's offer. I find the vets and nurses at Joii to be k... See more

We are Blessed to have such Caring Vets on your service, Clare Abreau (and I Carnt remember the others, so sorry) but all have been first class, so caring and the continuity of care has been Amazing... See more

I used the app several times and it has always been super responsive and quite helpful with both my pets (cat & dog) preventing me to spend hours at the vet. The professionals are caring and alwa... See more

I couldn’t be happier with the service I’ve received from Joii. Every vet I’ve spoken to has been so understanding, patient and kind, giving me all the time I needed to explain my worries. I usua... See more

The vet I spoke to listened to my concerns and gave some really good advice which I have followed through. She didn’t rush the conversation at all and was very thorough. The vet also looked at m... See more

I can’t really find the right words to describe how wonderful it is to be able to speak to a vet and get support so easily and so quickly for a member of the family ( our elderly dog Eddie). The supp... See more

I am so very impressed with the speed of this service and the 24 hour availability. I have used both the message and video service and both times were very thorough and gave reassuring advice. I’m als... See more

I have used the live chat on a number of occasions and found it very helpful indeed. The video call is also wonderful thing to have as an option. If you’re worried this hands on service reduces the... See more

I used the video-a-vet function on the app to ask about supplements for my elderly dog - something I wouldn't normally book an appointment with my regular vet for. The vet, Lucy, was very helpful and... See more

We have Joii vet care as part of our policy with Animal Friends. Last Sunday within 15 minutes of requesting a video call when our little dog was in pain and couldn’t put her leg down we were talki... See more

I was already registered. Login advised me this. The app was very easy to use. I requested a video call as it was urgent and got a call in timely manner. The vet listened to what had happened and my a... See more

Placed an order for some medication for my dog. Had some questions before ordering which were answered very quickly and the staff were very helpful. Order was even delivered on a Sunday, I think it al... See more

I was able to access advice on my dog Betsy’s stye and a recommendation for treatment within a few minutes. Cost of the eye wash was comparable with other online sources so I went with the recommended... See more

I used Joii online vet chat today to receive some guidance for managing a cat with low level pancreatitis, mainly for reassurance and to see if I should be using any meds or supplements. I d... See more

A quick and useful service that asks relevant questions and provides expert advice that has helped my dog on many occasions. Cannot rate them highly enough.

I used this service at around 2am on a bank holiday Sunday desperately wanting advice about my beloved Labrador Max who was obviously ill. A vet Lorna McSherry contacted me via a video call within 30... See more

So far, Joii has been very helpful. They prescribed some medication for our cat when she was poorly and also offered an in-person check with a vet (which we didn't use).

A first online consultation courtesy of Animal Friends, which was an excellent experience talking to a well qualified and knowledgeable vet (Dr Emma Hewitt) who listened carefully and advised sensibly... See more

I used Joli for the first time today and found it to be excellent- unfortunately Dr Maksymiuk was unable to hear me (app or phone problem) but she messaged that she had arranged another appointment a... See more