Mobiel.nl Reviews 74,266

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly system that allows them to quickly complete their orders. Consumers are satisfied with the products and services, highlighting the fast delivery and the excellent after-sales support. People also mentioned positive experiences with the website, finding it easy to navigate and use for their purchases. The company's commitment to fulfilling promotions and providing accurate information is highly valued by reviewers. The consensus is that the business offers a reliable and efficient service, making it a trustworthy option for online purchases.

Based on these reviews

Rated 5 out of 5 stars

They have friendly team members and the system is extremely convenient, very simple; you can quickly complete the process and order the phone you want in less than 5 minutes, whereas other operators r... See more

Rated 5 out of 5 stars

Incredible customer service. Very kind, very knowledgeable, very capable, very flexible and always do their best to fulfill every customer's request. I had multiple orders and I had to cancel some bec... See more

Rated 5 out of 5 stars

good cusotmer service they have nice deals, they are reachable via whatsapp easily, if you have a problem with your contract and not getting a response mobiel.nl sends a message on your behalf and... See more

Rated 5 out of 5 stars

During the purchase of my new phone there were a lot "bureaucratic" nature issues because I wanted to change the mobile service provider. Miko's helpfulness and patience made the whole experience tru... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Got my SIM card from this telecom company and I’m impressed! Quick delivery, friendly staff, and super easy setup. Definitely recommend!

Rated 5 out of 5 stars

The UX was great, I got all data I needed without having to search, visually, all over the places. And I got a gift which I wouldn't if I was to buy the same subscription via the mobile operator's off... See more

Rated 5 out of 5 stars

This is my first time buying phone online. I had a great experience with my purchase. 🥹 Thanks for the fast processed of my purchase and also delivery, they are on time 🤗 aside from that Mobiel is t... See more

Rated 5 out of 5 stars

The staff were very helpful and understanding. The have helped me with choosing the right subscription and did the contract while am with them over the telephone. All my questions were answered to my... See more

Rated 5 out of 5 stars

I recently purchased a phone for the first time, and it was a great experience overall. What made it even better was that I received a free laptop as part of the promotion—they were very accurate and... See more

Rated 5 out of 5 stars

the person who took the call was patient and knowledgeable...helpful. and it was great actually speaking with someone since that seems to be impossible with Lebara...

Rated 4 out of 5 stars

The price in mobiel nl is great and overally cheaper than most of markets. They have great discounts as well. The support is good and delivery is fast. I did not give them 5 because of followin... See more

Rated 3 out of 5 stars

When the order approved, everything goes fast and smooth. But sometimes they ask too much things likewise letters from my Gemeente and other things besides the evidences I already provided. And t... See more

Rated 5 out of 5 stars

I am using the services for the last two years and very much satisfied. Clear communication, easy process, they do most of the work for you.

Rated 5 out of 5 stars

As a curious person online shopping is not my thing ,but I took the risk and thank god I I found a great thing here ,everything was perfect as it said I got a perfect mobile thank you so much ❤️

Rated 5 out of 5 stars

Brilliant! To the point, helpful, and experienced. Had a great time with all the extras like screen protectors etc as well. A good experience!

Rated 5 out of 5 stars

Everything went smoothly and the most important thing is the response i got from the customer service on WhatsApp. The order placing was so easy to.

Rated 5 out of 5 stars

What a wonderful service! Everything was excellent and efficient, and any questions I had were answered by helpful and knowledgeable people. 10/10

Rated 1 out of 5 stars

I ordered an Internet + TV subscription for Ziggo through Mobiel.nl, which was advertised with a €10 bonus and one year of free Disney+. Unfortunately, none of these promised extras were delivered.... See more

Company replied

Rated 3 out of 5 stars

The delivery was very fast and all arrived in perfect condition. However during the payment procedure there was a hiccup: my payment went through iDEAL, I was charged but my order was still in the "u... See more

Rated 1 out of 5 stars

I had a terrible experience with Mobile.ne. They don’t deliver packages on time, and their customer service is completely useless. I ordered a phone, and their website promised next-day delivery. Ins... See more

Company replied

Rated 3 out of 5 stars

In general I had a good experience in the past, but this year I couldn’t get the offer that I subscribed for my phone subscription. I made 2 contracts and only one was completed, and I was only inform... See more

Rated 1 out of 5 stars

Stay away from this company. No clear info before purchase, chaos after payment. They asked for ID photo only after I paid. The upload link didn’t work. Support ignored me for hours. They generate... See more

Company replied

Rated 1 out of 5 stars

I received message that package has been sent to pickup point, but it’s actually not. My package arrived at pickup point one day later after the message. Bad experience.

Company replied

Rated 2 out of 5 stars

I bought a discounted phone for my old phone. The money for the old phone was supposed to come after I sent my old phone. But instead of the promised 90 euros, I received a message that my phone was n... See more

Company replied

Rated 2 out of 5 stars

I subscribed to SIMCART and Mobil as a gift last month, on February 28th. The contract was sent to me and the subscription was paid, but unfortunately, I haven't received anything.

Company replied

Rated 1 out of 5 stars

very bad experience with kliantservice i order an porting number and thennumber was prepaid and still I have to wait 30 days for my number i received an invoice even that i couldn't use the service... See more

Company replied

Rated 2 out of 5 stars

Customer service is not working properly Send them a message and they did not respond to me for the second day the device must have within 24 hours and did not reach me until 3 days the service is ver... See more

Company replied

Rated 3 out of 5 stars

The website is only to make an order, nothing else. All questions afterwards can't be answered. not helpful at all.

Rated 5 out of 5 stars

Quick, easy and fill all my phone needs, including good opportunities for a new device.

Rated 5 out of 5 stars

Good, fair and reliable service. I use mobiel for years and I will probably continue using them in the future.

Rated 5 out of 5 stars

This is wonderful and exceptional. The customer service is fast and the delivery is on time. Thank you. Mobile.nl

Rated 5 out of 5 stars

A top company with a user-friendly website, on the next day delivery of a secured packaging, fast and reliable...

Rated 1 out of 5 stars

Wasted my time and money. First tried to order a phone with a new plan through their website, but that just got stuck asking me for a "valid IBAN". After calling them twice managed to set ev... See more

Company replied

Rated 4 out of 5 stars

Great service and delivery from Mobile.nl.i only have one thing I am not so happy about no pdf instructions on how to use my phone.

Rated 1 out of 5 stars

Delayed shipment and does not act immediately! Poor customer service, I do not recommend buying from them!

Company replied

Rated 5 out of 5 stars

Professional shop staff , fast , friendly. What else can I say , great , transparent experience

Rated 5 out of 5 stars

The best and most beautiful company, from experience. They are very punctual with the customer. Thank you.

Rated 3 out of 5 stars

You promised that it will be delivered next day but I received after 2 days.

Rated 5 out of 5 stars

Ordering was easy with good deals. Pickup coordination was very good. Staff is good.

Rated 5 out of 5 stars

Great experience I received the phone at the right time and in great condition 😊

Rated 5 out of 5 stars

Clear, structured interaction with the website and products on offer, leading to a successful outcome. Satisfied with the results and would recommend.

Rated 5 out of 5 stars

Satisfied with the product. Fast shipping. It was at my house the next day. I recommend it. ;-)

Rated 1 out of 5 stars

Still no sim card after 6 days, email promised 2 days. now ive phoned they say it will be posted today ,wait and see

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Electronics Store
  4. Mobile Network Operator

About Mobiel.nl

Written by the company

Het vergelijken en kopen van je mobiele abonnement of nieuwe telefoon doe je eenvoudig en snel bij Mobiel.nl. De online shop met telefoons en abonnementen. Wij zetten al het aanbod overzichtelijk op een rijtje, zodat jij zelf kunt bepalen wat bij je past.

Een nieuw abonnement bestellen of verlengen kan bij Mobiel.nl altijd. Het maakt hierbij niet uit of je je huidige abonnement ergens anders hebt besteld. Wij zorgen ervoor dat alles makkelijk en snel geregeld is. Kom je er online niet uit, dat zit er een team van specialisten klaar om je te helpen.

Bereikbaarheid klantenservice

  • Ma-Vr: 09:00 – 22:00
  • Za: 09:00 – 17:00
  • Zo: 10:00 – 18:00

Mobiel.nl Support

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

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Rated 5 out of 5 stars

V good people on call 📞 when ever I did…

V good people on call 📞 when ever I did call for help to ask about mobile fone exchange procedure or money back or new fone or about sim card these people are all amazing just a waiting time is bit long on call before they pick up but they all speak English the behave of them v nice they are all nice people and the company with all purchase policy with customer and all it's amazing 👏 go on guys you are all amazing.

February 10, 2026
Rated 1 out of 5 stars

Packages and offer are good but if you…

Packages and offer are good but if you have issue to contact the customer service is nightmare. No phone number, wait hours on whstapp before they reply.

January 22, 2026
Mobiel.nl logo

Reply from Mobiel.nl

Dear Saqlain,

Thank you for posting your review.

We are sorry to hear that you are not satisfied. We would like to resolve this for you as soon as possible.

We have just sent you an email to help you further and find a solution together. If you have any questions or comments, please feel free to reply to the email. If you have not received the email, we recommend checking your junk/spam folder.

Kind regards,

Team Mobiel.nl

Rated 5 out of 5 stars

Best option

Quick, easy and fill all my phone needs, including good opportunities for a new device.

January 19, 2026
Rated 2 out of 5 stars

Customer service is not working…

Customer service is not working properly Send them a message and they did not respond to me for the second day the device must have within 24 hours and did not reach me until 3 days the service is very bad

January 18, 2026
Mobiel.nl logo

Reply from Mobiel.nl

Dear B. Ghzzuol,

Thank you for posting your review.

We are sorry to hear that you are not satisfied with our customer service. We would like to resolve this issue for you as soon as possible.

We have sent you an email with additional information and a possible solution. We would ask you to respond to this email. If you have not received the email, we recommend that you check your junk/spam folder.

Kind regards,

Team Mobiel.nl

Rated 2 out of 5 stars

DHL didn't deliver the device but…

DHL didn't deliver the device but the system is showing delivered :(.

As usual, still waiting ...

January 18, 2026
Mobiel.nl logo

Reply from Mobiel.nl

Dear Nishant Prakhar,

Thank you for posting your review.

We are sorry to hear that your package has not yet been delivered. Because you ordered a home subscription from Odido, the package will also be shipped by Odido.

We have sent you an email with additional information and would like to ask you to respond to this email. If you have not received the email, we recommend that you check your junk/spam folder.

Kind regards,

Team Mobiel.nl

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