Multitrip.com Reviews 31,131

Excellent fast service no delays.got through to customer service looking for a copy of my policy .a lovely gentleman called Graham help me and gave me information regarding my insurance Many thank... See more

Great company, quick pick up call not lots of automated questions, advisor helpful, friendly and answered questions, plus patient.( I am sorry I have forgotten your name, good sense of humour phoneti... See more

Easy to get through on the phone, no waiting after choosing the relevant option. Friendly, helpful staff. I’ve returned to Multitrip for the 3rd year after they paid out without hassle when I had to... See more

Have purchased family multi trip travel insurance for many years. It’s great value for money. Thankfully up to this year never needed to use it. Family member ended up in hospital abroad - on submitti... See more

I have compared this policies to others and find it competitive. Ive had occasion to claim in the past and had no problems. The pick auto renews two weeks in advance. I turned off this option on th... See more

Mustapaha was very friendly and explained the policy well. It had gone up considerably though because I’m now in a different age bracket (66) maybe from next year on it will make more sense just to t... See more

Everything was clear from start to finish, had it all done in a few minutes! I had been on the phone to 2 other travel insurance companies, who asked a ton of questions & kept adding to the price. Mul... See more

Prices were competitive, and clear. I've an older son - (23) with special needs, I had to add him separately as didn't have option to include under family. For his separate multi-trip, I needed... See more

Very easy to talk to Jennifer your customer service agent who was very informative and helpful AND she didn’t try to push anything on me. In fact she gave me options on what to look out for when looki... See more

I asked that I not my insurance not be auto-renewed and this request was acted upon without delay. I received a confusing quote on-line and when queried this was dealt with very well.

Called to renew my insurance and got through to a lovely lady who once I pass the security questions advise why had to call and it wasn't renew automatically as other years. We went through the optio... See more

Great travel coverage at a reasonable price. I've been a customer for years and intend to continue to be one. Having a policy gives peace of mind when travelling abroad.

Used this company for years. When I did make a claim following an accident abroad it was relatively stress free to claim. Confusing though that if you are visiting South America you need Worldwide... See more

Made organising my sons holiday insurance so simple, all sorted ina few minutes, and received all paperwork in post in 2-3 days . And cost €12 for a years cover fit him. Bargain!! Very happy custome... See more

Helpful person on the phone was able to guide us through the medical screening and sort out our policy excess for us The whole process took about one hour but a good outcome and a happy customer

I have had 2 incidents abroad and they were extremely helpful in both instances and I don't think I would take travel insurance from any other crowd to be honest.will be eternally grateful to them.

First Class Presentation Polite and Understanding responses Educated and Knowledgeable Lady Diction, above par Product not pushed in banal way Product promoted, not dished A pleasure to talk wit... See more

Couldn’t open the link for policy documents. Requested a new link and had the same issue. However, the staff member I dealt with was most helpful and, between us, we resolved the issue. Furthermore, a... See more

Renewed again for another year, once I thrashed out the increased renewal price, they came in £30 more than the closest comparison price and like for like cover. Decided for this year at least Multi T... See more

My wife wasn't feeling well so we attempted to contact the 24/7 GP service. After waiting over 40 mins to get a call centre to answer we made our own arrangements. Update: We had multiple contacts... See more

Not using again due to holiday scare I drank over their limit of alcohol even though the procedure causing the incident was completely different the next day requiring a full hospital check up I'... See more

Content of various policies (what's covered) clearly shown. However, add on's should not be listed after selection of policy but included in initial quote.

Everything proceeded smoothly until I submitted a claim. At that point, the policy wording was interpreted very strictly, and I was asked to provide extensive evidence that was difficult to obtain.... See more

Shit service. Was trying to extend/renew/buy/enquire about a policy and they just hung up on me. Completely defensive. They said we can't extend it (that's fine), just let it lapse and it will automat... See more

After eventually getting to speak to the operator in the health provider that multitrip use, everything went well and straight forward. It took many phone calls and 2 days to get through. Also le... See more

Website is a disaster & Support is non existent. Actual cover looks good enough though and the reviews are good. So that makes me ask why such a bad website? In the normal course of events th... See more

Dishonest company who offer great Travel Insurance but hide away & squirm out of every bit of support when things go wrong. Can you believe that they told me I wasn't insured for a cancelled fligh... See more

I rang the phone number on my renewal,pressed 2 for renewals,and instead of getting a person to speak to.I got Scottish person talking about UK immigration issues.I am not sure if it was a TV in the b... See more

Phoned & got a quote, only lasted 24hrs. Putting pressure to purchase quickly, When I phoned back I was on hold 15mins waiting for an operator, requested a call back, didn't get one, phoned back the... See more

Easy to deal with and competitively priced. My only quibble is that you have to contact another company if you have 2 medical issues e.g high blood pressure and high cholesterol, which seem to be a t... See more

You bombard me with e-mails stating that you can't process my renewal because my card details have changed. I requested info about how to change my card details. You sent me a link that does n... See more

Your company took the payment 3 times from my account, the money still hasn’t gone back into my account. I’m really upset and the extra two payments left me without money for my family for the week.... See more

Lots of 4⭐reviews saying how easy it was to get set up and competitively priced. Great but wait until you need to claim. We had our hire car broken into in Spain and a small flight case stolen.... See more

This is what you get for buying cheaper insurance options. No support, no advice, palmed-off to a claims company who, as expected, have used jargon to avoid paying out on my legitimate claim, which... See more

I chose your company from the insurance website list because you offered 60 day tours. But upon reviewing the insurance details it went down to 21. Therefore I had to cancel. Eventually bought a singl... See more

Needed the annual multitrip cover to provide for just one Canada trip & the rest EU. Had to buy annual multitrip US/Canada which is more expensive. To buy single Canada and then multi trip EU was eve... See more

Absolutely terrible, worst travelling insurance I’ve ever dealt with. My wife had to go to Bangkok hospital due to her vision in her eye. Spent 5 hours in there scans treatment etc. cost me over £600.... See more

I realised after taking a policy out that I no longer needed cover from Multitrip. I emailed them cancelling my policy, and received a reply super quick confirming my cancellation. Super quick, easy s... See more

I needed extra information, I emailed the office. I got acknowledgement email soon enough saying that I will get the reponse asap. After five days I've got another email saying that they cannot hel... See more

Really good service, the team member who dealt with me was helpful and articulate. She clearly explained numerous options to me without any hard selling

Absolutely horrible experience with this company when my flight was cancelled and I needed to make a claim. I was told I could make claim, after weeks of asking for the same information over and over... See more

So far I have only purchased a policy which will come into effect in two months time. Requesting a quotation and designing the policy details were straight forward.

On line call support was excellent with Natalie, but before I had no response from email & payment taken automatically from card for renewal. I had opted to be taken off this last year.

I had no trouble getting my travel insurance. I done it on line and had it all completed within 30 mins So easy. Had to contact office today. Got answer within 5 mins. Very satisfactory. Would high... See more

I have used this travel insurance company for years,I’ve always found them to be a good price, suits my needs ,I have not yet ever used them for a insurance claim, so can not comment on this.... See more

Straight and to the point . All sorted within 20 minutes. Very efficient staff . I’ve purchased different policies over the past few years with Multitrip and never had a problem .

Could not retrieve the insurance I purchased because of their stupid web platform. They should send the insurance documents in E-mail after it's purchased just as Coverwise and Great cover does. N... See more

Gerda dealt with my renewal of travel policy. Although I was abit taken aback by the first quote for renewal, Gerda helped me find a policy that I was happy to go with for the next 2 years. She was... See more