PhysicalAddress.com Reviews 1,782

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reliable and straightforward service, highlighting its effectiveness for managing addresses and ensuring compliance. People found the signup process easy, praising the helpfulness and friendliness of the online notary staff. Consumers also value the fast processing of scans, noting it as a significant advantage over other providers. The customer service and support teams are frequently commended for their professionalism, knowledge, and responsiveness. Reviewers mention that the staff is friendly, patient, and efficient in resolving issues. Many users have expressed satisfaction with the platform's features, such as the envelope scanning, content scanning, and check deposit services. While some users suggest improvements to the website interface, they generally agree that it functions well.

Based on these reviews

Rated 5 out of 5 stars

Super easy - no hidden fees plus unlimited recipients which offer the best value among all providers! They process scan quickly while other provider can take days. Their shipping rate is fair with no... See more

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Rated 5 out of 5 stars

I have called and emailed Physical address’s customer service, and both times I was contacted back within a day and got my all my questions answered. Great customer service. The signup process was eas... See more

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Rated 5 out of 5 stars

The mailing site opened promptly at nine o'clock, ready to do business, able to receive a new customer who had individual needs and questions about whether this service could be customized to fit.The... See more

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Rated 5 out of 5 stars

They were friendly, helpful and they made the process of getting my mail address a smooth thing to do. I will definitely recommend to others. I appreciate you guys being a part of my business team.... See more

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Rated 5 out of 5 stars

We’ve had a great experience using PhysicalAddress.com for our business needs at OCTASK HOLDINGS. The service is reliable, straightforward, and exactly what we needed for managing our address and co... See more

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Rated 5 out of 5 stars

best virtual mailbox company for personal and business with value. A bar above the previous company I left. I wish physical address could improve the mobile UI functions a little and the web app on th... See more

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Rated 5 out of 5 stars

I need this service because I require discretion. I will shout from the mountain tops when I am not satisfied with a service...so I must shout even louder when I receive over-the-top prestige... See more

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Rated 5 out of 5 stars

I signed up with physicaladdress.com then had a question about the account which support understood as a request to cancel (understandably so). I asked them to reinstate the account, and they did rig... See more

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Rated 5 out of 5 stars

Really happy with their service. Fast replies from customer service (usually same-day) and very swift process setting up a mailbox. Would recommend. Website interface could use a little refresh but it... See more

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Rated 5 out of 5 stars

Before finding physicaladdress.com I tried ipostal and anytime. Physicaladdress was transparent on fees and customer service was friendly. ipostal and anytime do not advise of their notary fee until a... See more

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Rated 5 out of 5 stars

When I started my cleaning business and I needed a business address separate from my personal. I went to the UPS STORE and their starting price was almost $300 dollars for a small box, so I went back... See more

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Rated 5 out of 5 stars

Greatly impressed so far. I talked with two different people who were extremely professional and helpful. The entire process was straight forward and easy. If only all business transactions would go s... See more

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Rated 5 out of 5 stars

My experience was significantly better than expected - looks like they are under improved management following some of the other (mixed) reviews here on TrustPilot. PA has live employees picki... See more

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Rated 5 out of 5 stars

PhysicalAddress.com has delivered all the services they promised, including envelop scan, content scan, and check deposit. They allow multiple users to access and receive notifications. Their charge f... See more

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Rated 5 out of 5 stars

Newbies think it is great! I called twice before signing up and received great customer service. Friendly reps answered all of my questions. After signing up we went to our local location to complete... See more

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Rated 5 out of 5 stars

I've been using the Garden City, ID location for about a year now. Great prices. Easy to get mail. Forwarding is affordable with very little (or no?) markup. It's amazing how fast scans come in w... See more

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Rated 5 out of 5 stars

This service is great! We tried iPostal1 the last time we needed a postal service and iPostal1 was a complete nightmare. In comparison, Physical Address has staff that are helpful and well informed. T... See more

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Rated 5 out of 5 stars

My experience so far has been nothing short of amazing. It was easy for me to sign up. It’s way more affordable than my old PO Box. It’s very secure. The method to which you have to verify yourself wh... See more

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Rated 4 out of 5 stars

I just signed up for the Physical Address Service. Communication with the staff has been helpful. I haven't received any mail yet however, I am looking forward to using this mail option for a newly fo... See more

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Rated 1 out of 5 stars

We've been customers for only TWO months, and in this short time, we've had nothing but problems! First, we received someone else’s mail and had to deal with the hassle of returning it. Then, last w... See more

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Rated 4 out of 5 stars

Sign up was easy and smooth; however, the website could be improved because there is information I had to really dig for. Also, putting that the price varies by the location in the pricing page would... See more

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Rated 2 out of 5 stars

Really was confused about the mail process and pick up procedure. No actually slot or box to access personally. The system is not professionally set up. Even after signing up I still was left with unc... See more

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Rated 4 out of 5 stars

Having done this a couple of times in the past, I'm very comfortable with PhysicalAddress. They seem larger, more dependable, and more professional than other services I've used. They have a good cust... See more

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Rated 2 out of 5 stars

It took several days and leaving several messages before I spoke to a customer service representative. So far so good with the product. In a perfect world you would have closer to 24/7 phone suppor... See more

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Rated 4 out of 5 stars

This mail forwarding service is a game changer! It gives me peace of mind knowing my packages are safe and my personal address stays private. Perfect for online business owners. The staff is always fr... See more

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Rated 1 out of 5 stars

Physicaladdress.com had a massive data leak, where customers' personal information was leaked on the dark web, but they did not inform me or other customers of this leak. They are not concerned w... See more

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Rated 1 out of 5 stars

The guys from physicaladdress.com responded to me according my case, telling that they weren't able to locate my account. I used the same e-mail address for registration. Idk what you can't find gu... See more

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Rated 5 out of 5 stars

I have had just a couple of weeks of interaction/experience with them, and have found them to be exceptionally customer orientated, clear and transparent. Honestly I have been consistently impressed b... See more

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Rated 5 out of 5 stars

Very good experience with Physical Address and its team. I've been getting my mail with them since 2022 and I have never had a problem, also every time I've contacted their support team they have answ... See more

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Rated 5 out of 5 stars

Excellent and Professional Representative with great knowledge on solving my issues. Very soft spoken, patience was outstanding in explaining and listening to what I had to say! Need To Give Her A Ra... See more

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Rated 5 out of 5 stars

I signed up for service, but due to a system issue, my signup wasn't completed. I called and left a message late on a sunday night. Early the next morning, I got a message that my money had been refun... See more

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Rated 5 out of 5 stars

Applying for the physical address was a simple process online. I did make a couple phone calls to clarify some things. The ladies were extremely helpful and friendly. The whole process was done within... See more

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Rated 5 out of 5 stars

The service is surprisingly great! I got an unexpected welcome call, which, in my opinion, is unusual for an online service company. Support is also very fast, solved some minor mistake from my side i... See more

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Rated 1 out of 5 stars

Since April 4, 2025, over 180,000 customers of PhysicalAddress.com have been exposed in a hacker forum leak. My personal details, including my phone number and physical street address, have been leake... See more

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Rated 5 out of 5 stars

Jesus is great! What's nice is that I feel confident that Jesus doing a great job and is trustworthy. I visited first to make sure that there really was a physical address at the address for physica... See more

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Rated 5 out of 5 stars

PhysicalAddress.com is the perfect solution for Digital Nomads and "Offshore Americans". While living overseas and traveling several countries over the past four years, I've often yearned... See more

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Rated 5 out of 5 stars

Thanks to Kelly and Nicole I got all set up in about an hour with customization I requested. When I had a small issue, I reached out and they resolved it personably almost instantly. Fantastic old sch... See more

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Rated 5 out of 5 stars

I am pleased to write a review to take a moment to appreciate the kind service and assistance I received from the staff to set up my account without any worries. I would recommend people to go for phy... See more

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Rated 5 out of 5 stars

Well we open a small business, while don't want hefty expense , so we chose physicalAddeess.com to have a communication spot for our business, and yes it went well ...

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Rated 5 out of 5 stars

I am a US citizen living abroad, and greatly appreciate the services offered by PhysicalAddress.com. Their digital mail mgmt system and business model are exceptionally well designed, engineered, and... See more

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Rated 5 out of 5 stars

Seems strange to be writing a review for a company where I cancelled our contract within their 30 day trial period. The reason I cancelled was nothing to do with PhysicalAddress.com, it was due to a c... See more

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Rated 5 out of 5 stars

I’ve had a great experience with PhysicalAddress.com. The platform is easy to use, and the interface is clean and intuitive. I especially appreciate how quickly they scan and upload my mail, making it... See more

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Rated 5 out of 5 stars

I originally incorporated a nonprofit in Delaware using an internet registered agent that promises to do manage compliance but they failed the fudiciary duty and cause my nonprofit to go out of status... See more

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Rated 5 out of 5 stars

I needed to find a Registered Agent for my LLC quickly! I had just been charged an outrageous amount of money for renewal of service by another company that I barely received any support from. I ca... See more

Company replied


Company details

  1. Business to Business Service

Information provided by various external sources

PhysicalAddress.com is a cloud-based virtual mail and business address service. Home-based business owners, small business owners, travelers, students, military personnel or anyone who would like to access their postal mail using a computer or smart-phone can leverage the virtual mail and address service. Business clients can set up a virtual business address by using one of the premium physical address locations to set up a Corporation, set up an LLC, market their company, attract international clientèle, and maintain home-address privacy.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hello!

Thank you for the positive feedback! We’re so glad to hear you had an excellent experience with our customer service team—that’s always our goal!

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

smooth process

This was a smooth process signing up. They were even able to connect me with a notary.

January 28, 2026
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hello Brittany!

Thanks for taking the time to leave us a positive review! We are happy to hear that the sign-up process was smooth. Please reach out if we can be of assistance in any way!

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

They were friendly

They were friendly, helpful and they made the process of getting my mail address a smooth thing to do. I will definitely recommend to others. I appreciate you guys being a part of my business team.

February 9, 2026
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hello Dawud!

Thank you so much for your kind words! We’re happy to hear our team made the process smooth and helpful for you. It means a lot to be part of your business journey, and we truly appreciate your recommendation. We’re always here if you need anything!

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

very fast onboarding!

February 1, 2026
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Reply from PhysicalAddress.com

Hey John,

Thank you for taking a moment to provide us with a positive review! We are happy to see the onboarding process was fast!

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Great service!

February 4, 2026
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Reply from PhysicalAddress.com

Hello!

Thank you for your review. We’re happy to hear you received great service and appreciate you taking the time to share your experience!

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Easy and straightforward

February 3, 2026
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Reply from PhysicalAddress.com

Hello!

Thank you for the positive review! We’re happy to hear everything was easy and straightforward. We appreciate you taking the time to share your experience.

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Easy set up

Easy set up. Helpful calls and coordination.

February 2, 2026
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Reply from PhysicalAddress.com

Hello!

Thank you for your positive feedback! We’re happy to hear the setup process was easy and that our team’s calls and coordination were helpful.

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Very Helpful

The employee was very helpful in assisting me with the sign up process. I like that this service gives me the option to list a physical address for my business.

January 30, 2026
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Reply from PhysicalAddress.com

Hello Zaneta!

Thank you for the kind feedback! We’re glad to hear our team was helpful during the sign-up process and that our service supports your business. We appreciate you taking the time to share your experience!

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Physical Address, great service easy signup.

I have called and emailed Physical address’s customer service, and both times I was contacted back within a day and got my all my questions answered. Great customer service. The signup process was easy and the online notary people were very helpful and friendly.

January 29, 2026
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Reply from PhysicalAddress.com

Hey Josie,

Thank you for taking a moment to provide us with a positive review! We are happy to hear that you had such a great experience with our client success team who were able to assist you.

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

I have had this service for more than 5 years

I need this service because I require discretion. I will shout from the mountain tops when I am not satisfied with a service...so I must shout even louder when I receive over-the-top prestige service.

I thought I was not receiving my packages and I was accusing the staff of not properly handling my items only to find out, all my items were there waiting for me to pick up. I cannot apologize enough for my outburst and attempt to embarrass your company. The services that your company provides for me is the base of my security!

PhysicalAddress.com was a rare find five years ago. This service has been good to me and I appreciate everything about the service your company provides.

Thank you all for your patience and professionalism. I am a customer for life.

xoxox

January 28, 2026
Unprompted review
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hello Stephanie,

Thank you for taking a moment to provide us with a positive review! We are happy to see that your items were at our location and ready for you to pick them up. We strive to not only provide the best service in the industry but also the most secure and private as we understand privacy is a major concern these days.

Thank you for being a long-time customer.

Best,
Kelly
PhysicalAddress.com

Rated 4 out of 5 stars

The overall service was great

The overall service, and it was an easy, simple process

January 23, 2026
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Reply from PhysicalAddress.com

Hey Howard,

Thank you for taking a moment to provide us with a positive review.

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Great service and the staff at 99 Wall…

Great service and the staff at 99 Wall was most helpful in assisting me.

January 23, 2026
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Reply from PhysicalAddress.com

Hey Gregory,

Thanks for taking a moment to provide us with a positive review! We are happy that our staff at 99 Wall St was able to help you.

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Grat service

I have the service for years from Nevada, now we move to Texas their service is excellent

January 22, 2026
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Reply from PhysicalAddress.com

Hey Tina,

Thank you for taking a moment to provide us with a positive review! We are happy to hear that you have been a long term client and are now also using one of our other addresses.

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

I’m new to using this type of service

I’m new to using this type of service, and Customer service has been great.

January 11, 2026
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Reply from PhysicalAddress.com

Hey Emily,

Thank you for taking a moment to provide us with a positive review! We are happy to hear your experience with our Client Success team was great. I will pass this on to them so they can see their hard work is resulting in positive experiences with our clients.

Best wishes,
Kelly
PhysicalAddress.com

Rated 1 out of 5 stars

All kinds of problems- lost/misdirected mail

All kinds of problems- lost and misdirected mail at their DE location, terrible user interface, extremely basic and incomplete ios/ipados application, less than ideal customer interactions, inability to cancel billing/subscription online. I wonder where all these positive reviews are coming from?
Unfortunately after testing (first few mails arrived on time and with no issues) I signed up for a year…

January 17, 2026
Unprompted review
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Reply from PhysicalAddress.com

Hi Gregory,

I am sorry this seems to be your experience. We cannot locate an account at our Delaware location under your name. We would like to be able to address these concerns with you directly, please call our Director of Operations, Nicole, at 844-888-6364 ext. 114 at your earliest convenience.

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Very professional and friendly

The support team is excellent and they will return your call if they are busy. Very friendly and professionally.

January 15, 2026
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hey Bernie,

Thanks for taking the time to provide us with a positive review! We are happy to hear our client success team is working diligently to provide the best possible customer service.

Best,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

It is very easy to use (both app and…

It is very easy to use (both app and website) and one of the lowest price for virtual mailbox. I am very pleased!

December 30, 2025
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hey Lye,

Thank you for taking a moment to provide us with a positive review! We are happy to hear the app and website were easy to use!

Best wishes,
Kelly
PhysicalAddress.com

Rated 5 out of 5 stars

Excellent and Professional…

Excellent and Professional Representative with great knowledge on solving my issues. Very soft spoken, patience was outstanding in explaining and listening to what I had to say! Need To Give Her A Raise ASAP!!
Cheers!!

January 15, 2026
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hey Larry,

Thanks for taking the time to provide us with a positive review! We are always pleased to hear that our Client Success Agents are providing the best support in the industry.

Best wishes,
Kelly
PhysicalAddress.com

Rated 3 out of 5 stars

I have never tried a service like this…

I have never tried a service like this before. I’m first time business owner. I’ve been a troubled person all my life, now I’ve chosen to do good and make something of myself. So when I found out about your service, I was ecstatic. I was happy that individuals would start a company like this and help people that are in need then I got the service and I was highly disappointed. I was let down, whenever I called customer service, they weren’t very helpful at all. They were very short and abrupt you know. There were times that I had asked questions, because I didn’t know what to do. It’s like they were trying to get me off the phone as fast as they could. I don’t know it just it felt wrong. It didn’t feel like that the way a customer should be treated, but I do appreciate y’all for trying to do y’all best. I hope this review really helps, maybe next time be more caring for the customers you know. I hope you all have a wonderful day. Take care.

January 3, 2026
PhysicalAddress.com logo

Reply from PhysicalAddress.com

Hello Armani,

Thank you for sharing your experience. We’re sorry that your initial interactions with our support team didn’t meet expectations — that’s not the experience we want for our customers. Nicole appreciated the opportunity to connect with you directly, and your feedback has been shared with our team. We wish you the best as you move forward with your business, and please don’t hesitate to reach out if we can support you.

Best,
Kelly
PhysicalAddress.com

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