Feedback from Armine was slow and slightly frustrating but getting connected with Caleb made my experience much better. Although I was frustrated with the process of things he got everything figured o... See more

Kimmie P. was awesome!! She answered all my questions with clarity and followed-up with detailed steps every time. It was my first time calling and navigating iPostal1 and she successfully resolved ou... See more

Ipostal1 is an excellent service and very affordable. It allows you to view the contents of your mail wherever you are in the world. It also discards it on your request. It has different services, su... See more

David was a top customer service performer! Gave me everything I needed, and more! Amazing job! Though I'm now cancelling my service, it's for logistical reasons only. iPostal1 was a great servi... See more

Guarav was very helpful and fixed my problem quickly. The only thing wrong was a long wait time until he came on, which I know wasn't his fault. This was my first experience with IPostal1 and it reass... See more

The iPOSTAL1 mail interface is not the best. Trying to see the actual picture of the item takes time and is not easy to use, but works ok once I got used to it. However, the support of Shawn and t... See more

Caleb was extremely helpful, kind and knowledgable through the chat option. He resolved my issue in 4 minutes. iPostal1 is busy for a reason! In being patient with them if I couldn't get through, I fo... See more

I worked with Kimmie P in the 1583 department since my personal situation was a little more complex. Kimmie was amazing and took the time to help me through the process as well as explain things furth... See more

Instead of waiting on the phone for customer service to assist me, I gave the online chat a chance. It proved to be fruitful as I was connected with an agent in under 30 seconds, who was able to assis... See more

Jayln is the ONLY REASON I’m still a customer!!! She gave me faith in ur service!!! She deserves A LOT of recognition!! She accomplished what 6 other agents couldn’t yesterday. Simply and e... See more

I had the best experience being assisted by Joselyn. She took time to walk me through all the steps to recover my I Postal 1 account,never rushed me or felt rushed(unlike other representatives I've sp... See more

I iPostal never disclosed that USPS Form 1583 must be notarized only through their chosen online notary. Once you sign up, you're locked into their overpriced notarization fees, even though cheaper... See more

It's very convenient to know when you receive a letter and to know what kind of letter it is from the picture of the front of it. I only receive two or three letters per month. It saves me a ton of ti... See more

Shavonna is such an excellent person. She was very patience, enderstanding, and eager to help me resolve my problem. Please value and appreciate her as she is a great asset to tour company.

The rep was extremely helpful & insightful. She went above & beyond. She explained everything in detail , very clear & concise. She was patient & accommodating. Joselyn is the type of person any compa... See more

Vanessa S. was delightful and made a stressful situation more pleasant. My timeline for getting approved for mail service was getting very short. She went the extra mile to confirm my application and... See more

As a new client, I would give 0 stars for the customer support. I waited 45 minutes for help and Gaurav rushed the chat and disconnected before I could reply back when no one at the rental location an... See more

This is the second time I've used iPostal1 and I really like the service. The only thing about this second location is that I didn't realize that it was not in an office building like my first one was... See more

iPostal1 service is convenient and reliable. Their flexible mail handling options made it easy for me to manage my mail when I was in town or across the world. I had a customer service request relat... See more

Service works as intended. My only real concern is the amount of work i have to do to get the proper information needed. Having to call for shipping updates and repeatedly check with support just to c... See more

On 9/10/2025, I went into my local Staples store (home of my particular iPostal1 mailbox) to pick up two pieces of mail for which I'd scheduled pickups. The Staples associate could find only one of th... See more

Very disorganized, nobody at this location seems to know what they're doing. Even though they have "2 separate lines" they just service whoever seems to cut the line and approach the counter. Th... See more

It would be nice if iPostal1 could hold their partners accountable. I requested the mail to be sent to me 11 days ago and still haven't seen it. Three different customer service agents said they would... See more

I simply cannot understand the positive comments here about this place. It’s a scam disguising as a business. First, neither their subscription options nor their website mention anything about added... See more

Won’t do anything other than “try again tomorrow” will not reach out to third party vendor to find out why they refuse to ship my Usps mail to me after repeated requests for ipostal to intervene. Thir... See more

1st experience with them. They refused to give me 2 packages. Claiming they'd received neither. They had received both according to FedEx. signed for by same person, they claimed didn't work the... See more

The service is okay, but could be much better. Signup was a bit tedious. Their site feels somewhat outdated. Their support is pretty good, albeit slow at times. One time, I was incorrectly quoted ship... See more

Signed up for a virtual mailbox, paid the fee, got the confirmation email—then boom, access denied and my payment was immediately refunded without warning or explanation. No login access, no error mes... See more

Site kept saying a ship to address I requested was not valid, even though I confirmed with USPS online tool and used the USPS standardized mailing address. Customer support was very slow through both... See more

DISHONEST: After years of patronage and positive experiences, many changes have ensued in conjunction with many issues. Repeatedly the portal will be disabled even after payment is made. They now h... See more

I’m moderately optimistic about Ipostal service. So far it works ok for me. I’d prefer a larger font option in settings and didn’t have an experience with mail forwarding and shipping. Especially, I... See more

It was easy to sign up and receive an address. The monthly rate is very good. We signed up for a year as we'll be traveling. However, we were informed of a $2 charge per package for "storage" unless w... See more

Unacceptable service by Rachel and Maryann. I’ve signed up for this service for more than 1 year with the assumption that all parts of the service are available for me. Only 2 weeks ago I re... See more

After years of patronage and positive experiences, many changes have ensued in conjunction with many issues. Repeatedly the portal will be disabled even after payment is made. They now have a new syst... See more

I’d give this service zero stars if I could. I’m already paying a monthly fee just to have the address — but then I’m charged extra just to pick up my own mail. $14.99 just to receive mail in my busi... See more

I had an issue with my ipostal1 accounts.I have two, one is approved, the other was trying to be off existence but only by the Brickell ipostal1 account. The Delaware ipostal1 account MUST be recogniz... See more

Ipostal1 is a frustrating waste of time. There is not enough customer support, so expect to waste at least 20min to a hour of never ending set up issues. This is the second time that I am having to re... See more

Most times I go to collect my mail, even though I am required to schedule an appointment to do so, I have to wait 10 or 15 minutes for someone to help me. So I don't go that often, and can start t... See more

Some locations like Staples on Sunset blvd in Hollywood , be aware are always package missing and lack or management and organization . They took weeks to scan a letter . My vehicle title was sitting... See more

If I could give 0 stars I would. Tried for more than 20 hours to set up an accoint over a 2 week period with no success. All questions/inquiries go to their beta bot which must have been done by a... See more

I had ongoing service issues with iPostal1 that were never adequately resolved. Mail scanning was often delayed and required multiple support tickets. On one occasion, the office was closed during b... See more

It has very practical upsides, especially for setting up my business. I got a professional image, looks legit on sponsorship decks, websites, invoices and contracts. I can keep my personal life safe w... See more

It was SO easy to use iPostal1 in South Dakota for somebody who is location independent: Get a drivers license, get a mailing address. Here, we had to jump through a month worth of hoops. My wife STI... See more