re:member Sverige Reviews 1,058

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, understanding, and helpfulness in resolving issues. Consumers appreciate the knowledgeable and service-oriented approach of the staff, often highlighting their competence and empathy. People also mention the efficiency and speed of the service provided, with many receiving the help they needed in a short time. However, some reviewers have expressed dissatisfaction with payment-related issues, such as unexpected fees and changes to terms without prior notification. A few reviewers reported long waiting times when contacting customer service. Despite these concerns, the overall sentiment remains positive, with many customers emphasizing the friendly and professional demeanor of the representatives they interacted with.

Based on these reviews

Rated 5 out of 5 stars

Very polite, understanding and gave me good help. Due to diffucult economic situation I could not pay re:member the credit I had used when i Was laid off work and didnt get ANy salaries and am late wi... See more

Company replied

Rated 5 out of 5 stars

When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I... See more

Company replied

Rated 5 out of 5 stars

Because of my personal workproblems (i lost my work) i could not pay what i was supposed to and i realy hated that. But now when it is solved i experienced a good and calm conversation with a friendl... See more

Company replied

Rated 5 out of 5 stars

The customer call went well, although needed to wait for about 20min. There should be a possibility to validade transactions in the app thought bank Id or such.

Company replied

Rated 5 out of 5 stars

Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊... See more

Company replied

Rated 5 out of 5 stars

That im allowed to pay my bills later when i can after informing my economical situation.

Company replied

Rated 5 out of 5 stars

I waited for too long, the automatic voice recording was irritating since it’s made with AI (hard to understand & incorrect English), but the person I spoke with on the phone was nice and helpful.

Company replied

Rated 5 out of 5 stars

I had problems and they helped me with a very professional solution, and the customer service is more than great

Company replied

Rated 5 out of 5 stars

I get the right service in a very short time what i need for. Service is very fast. I must say i recommend to use remember kort to my friends and family.

Company replied

Rated 5 out of 5 stars

A little difficult to get in touch with them, but once you get in touch, the help and service is good.

Company replied

Rated 5 out of 5 stars

Very professional and kind. Swift action and my wish executed. Thank you

Company replied

Rated 5 out of 5 stars

I give their customer service the highest rating for their competence and empathy!

Company replied

Rated 5 out of 5 stars

The customer agent provided prompt and friendly service.

Company replied

Rated 1 out of 5 stars

Terrible card company. I was forced to use it instead of Everydaycard. I made a payment of about 2300 Sek which I immediately refused according to the Swedish law of repent payment. R... See more

Company replied

Rated 1 out of 5 stars

My Remember card did not work i South Korea. When I spoke to the customer service on phone from South Korea the agent told me that Mastercard is blocked in South Korea. That is Not True! I have anothe... See more

Company replied

Rated 3 out of 5 stars

Most transaktions and card issues went smoothly, didn't like them taking a fee for betting company from last year all in same time today. Didn't know about the fee, I would have stopped if I knew, bu... See more

Company replied

Rated 1 out of 5 stars

I was charged a fee and had not been informed prior to this changes. Calling and getting the information from Remembers customerservice I asked for a credit of the fee this time and that I now know th... See more

Company replied

Rated 1 out of 5 stars

I felt that the telephone conversation with the bank was not very welcoming. The staff member spoke very quickly and seemed eager to end the call, which made it difficult for me to ask my questions. I... See more

Company replied

Rated 4 out of 5 stars

It was not great. it was okay. Waiting time tp long. A technical problem in Remember made that I could not use the card. Very frustration. And no prewarning.

Company replied

Rated 1 out of 5 stars

Remember put on hidden fees, which can change over time, all without notifying the card holder.

Company replied

Rated 5 out of 5 stars

Quick response and my question/problem was satisfactory resolved


Company details

  1. Non-Bank Financial Service

Written by the company

re:member erbjuder både kreditkort och privatlån. re:member handlar om dig och dina behov. Det handlar om att du ska ha tillgång till innovativa betalnings- och finansieringslösningar som ger dig valfrihet och kontroll, men som samtidigt gör vardagen enklare. Sedan starten har vi erbjudit moderna betalningslösningar för ett aktivt liv. Och det kommer vi fortsätta med. Du bestämmer själv vilken lösning som passar dig bäst, hur du vill betala och vad som är viktigt för dig.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Constructive

July 7, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello!
Thank you for your feedback!
Kind regards,
Nora re:member

Rated 5 out of 5 stars

Good stuff good service

June 30, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Thomas!
Thank you so much for your review! We´re glad we could provide the service you wanted.
Kind regards,
Nora re:member

Rated 5 out of 5 stars

I get the right service in a very short…

I get the right service in a very short time what i need for. Service is very fast. I must say i recommend to use remember kort to my friends and family.

June 2, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello!
Thank you for your kind words! We’re delighted to hear that you received the service you needed so quickly. Your recommendation means a lot to us!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Literally the best,,

I’ve had their credit card for about 6 or 7 years and I really don’t understand how other credit-card companies didn’t copy their smart, efficient and successful business model!!
Thanks Re:member credit-card 👍🏼

May 27, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Ahmed!
Thank you for your kind words and for being a loyal customer for so many years! Your support means a lot to us, and we look forward to continuing to provide you with smart and efficient solutions! Have a nice day!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Very polite and helpful support

Very polite and helpful support, working in the service industry it's easy to tell when people are enjoying their work and that goes for the 3 different people I was in contact with during the day! 😊

May 26, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Sharif!
Thank you for your kind words! We’re delighted to hear that our team’s enthusiasm and dedication made a positive impression on you. Providing polite and helpful support is something we truly value!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

The customer agent provided prompt and…

The customer agent provided prompt and friendly service.

May 19, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Monica!
Thank you for your kind words! We’re delighted to hear that our customer service met your expectations
Kind regards,
Tais re:member

Rated 5 out of 5 stars

E-faktura

Quick response and direct solution

May 16, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Jan!
Thank you for your kind words! We always strive to provide fast responses and effective solutions. Have a nice week!
Kind regards,
Tais re:member

Rated 3 out of 5 stars

High interest card

May 6, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Aumid!
Thank you for your feedback. We understand that the interest rate is important to you. The interest is individual and based on the credit check we take when a customer applies for the card.
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Very nice staff

Very nice staff, got the problem fixed quickly.

May 2, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Mårten!

Thank you for your feedback! We're glad our staff could assist you quickly. We appreciate your kind words!

Kind regards,
Tais re:member

Rated 5 out of 5 stars

Good service Nice People

Good service Nice People

April 30, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Bengt!
Thank you for your kind words! We're glad you enjoyed our service and found our team nice. We wish you a nice wednesday!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

When you call a company you are almost always in a bad mood.

When you call a company as a private individual, you are almost always in a bad mood. The call is often because something has gone wrong. When you hang up, you are usually in an even worse mood. I have called Remember twice with completely different results. The people who answer the calls are knowledgeable, have a sense of humor and are service-oriented. You are happy when you meet these little gems who are out there somewhere waiting for you to call.
Your website is not as good as your phone service. I could not complain about two transactions.

Thanks
Preben

April 29, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Preben!
Thank you for taking the time to leave us this wonderful review. We're glad our customer service was helpful. Do not hesitate to contact us again if ever needed. Have a nice day!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Fast answer and quick solution

Fast answer and quick solution! Super!

April 24, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello Selvaag!
Thanks for the great feedback! We're thrilled to hear that you feel satisfied with the service we provided.
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Suspicious transcation

The customer call went well, although needed to wait for about 20min.
There should be a possibility to validade transactions in the app thought bank Id or such.

April 22, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Daniel!
Thanks for your feedback! Glad to hear the call went well, even though you had to wait for about 20 minutes. Have a nice day!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Good

Talked to a nice and kapabel employee.

April 9, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Rebecca!
Thank you for your feedback! We're delighted to hear that you had a positive experience with one of our agents. Have a nice weekend!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

The customer service representative was…

The customer service representative was very helpful, kind, and understanding

April 2, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Marwan!
We are pleased to hear that you are satisfied with our service. Thank you for taking the time to leave us this review!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

Understand my situation and given…

Understand my situation and given solution .

March 25, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hi Sathiya!
Thank you for the five stars and the review. If you ever need anything, feel free to reach out. Have a nice weekend!
Kind regards,
Tais re:member

Rated 5 out of 5 stars

always god service and also reasonbly.

always god service and also reasonbly.

March 13, 2025
Unprompted review
re:member Sverige logo

Reply from re:member Sverige

Hello!
Thank you for your review! We're delighted to hear that you always receive good service from us. Have a nice day!
Kind regards,
Tais re:member

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