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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, there are mixed opinions regarding several aspects of the business. People have expressed different views about the products, with some appreciating the designs and styles, while others have raised concerns about the quality and material, especially in relation to product descriptions. Similarly, there are conflicting opinions about the order process, as some consumers have had smooth experiences, while others have reported difficulties in tracking their orders. The delivery service and customer service also received mixed feedback. Some people have praised the support they received, particularly highlighting the assistance of specific customer service representatives. On the other hand, some consumers have reported issues such as delays, incorrect deliveries, and unhelpful or inexperienced customer service interactions. Overall, it appears that experiences can vary significantly.

Based on these reviews

Rated 2 out of 5 stars

The number one issue I had was that the product description said the shirt material was cotton and when it arrived it was polyester. Please know they hired a good photographer & models. They made thei... See more

Rated 4 out of 5 stars

The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on th... See more

Company replied

Rated 2 out of 5 stars

Purchase and delivery went smoothly. It’s the shirt itself, and how it is presented online, that is the problem. The website says the shirt is linen, made from 100% natural fiber. That’s a lie! The la... See more

Rated 5 out of 5 stars

Within the Last year of 2025, I rolled the dice by ordering my first item from your headquarters over seas. It took awhile admist the possibility of raising tariff funds to ship ⚓ to the states. Nonet... See more

Rated 1 out of 5 stars

ROYAURA IS USING MY ART ON A NUMBER OF THEIR PRODUCTS WITHOUT MY PERMISSION! USING SOMEONE ELSE'S WORK WITHOUT THEIR CONSENT AND PROFITING FROM IT IS INTELLECTUAL PROPERTY THEFT. ROYAURA CAN IMPROV... See more

Rated 1 out of 5 stars

My rating is zero!!! I ordered over 200€ worth of clothing 14 months ago. I NEVER received the merchandise I paid for, and after countless emails back and forth, with the same bs response every time... See more

Rated 5 out of 5 stars

Ive bought shirts from many online sellers. But, Royaura tops 'em all. I get more compliments with Royaura than other brands. I also, for some reason, do feel more confident in Royaaura shirts. Als... See more

Company replied

Rated 5 out of 5 stars

Kathy was consultant. She demonstrated an exceptional knowledge of style, quality, fit, and clothing inventory..She was consistently able to get to know me and anticipate my needs and wants and help m... See more

Company replied

Rated 1 out of 5 stars

Waited about 25 days. Shirts never arrived. Refund received (NOT through Royaura, but rather thru my Credit Card Co.). I will NEVER be enticed again by their flashy on-line ads. If their service wa... See more

Company replied

Rated 5 out of 5 stars

Hi I’ve purchased several items with Royaira DHDDF00419441 is my latest order. The quality of the items are very fine (well crafted, excellent materials). But what I really enjoy is the personal... See more

Company replied

Rated 5 out of 5 stars

The only thing that I have 1 gripe about is the process of shipping to the States due to possible hike of tariff pricing and everything in between that has my order with extreme anticipation. But th... See more

Company replied

Rated 5 out of 5 stars

The Shirts are stylish, but sizes can run a little bigger at times depending on the shirt type. Customer service is A 1 the best .. The company will take care of you if are not happy with your purchas... See more

Company replied

Rated 1 out of 5 stars

I have been buying on line for many years from China and it is, by far, the worst experience ever. They f...ed delivery address and then ask me to resolve it when they used the worst possible (cheapes... See more

Company replied

Rated 1 out of 5 stars

SCAMMERS. I've had communication on the same email chain from Royaura and Homedress so assuming it's the same company. You won't get your order, they'll tell you it's lost in the mail and say they're... See more

Rated 1 out of 5 stars

If they offered a ZERO that would be my review. One cannot communicate with them via phone or email. They are made in China, folks. Forget expedited shipping. I had several shirts on order but I wante... See more

Rated 5 out of 5 stars

I ordered 4 shirts on January 8th, shortly after I submitted the order I noticed I put the wrong address. I was in a panic because I got them for a cruise I’m going on in February. I noticed there was... See more

Company replied

Rated 1 out of 5 stars

This company sent me the completely wrong order. I ordered shorts that are advertised as 100% cotton and what they sent me was swim wear, 100% polyester which I'm allergic to plus a childs size the... See more

Rated 5 out of 5 stars

Great questions. I have made 5 purchases over 3 years. The shirts are exactly what I like. They do for me what I expect in great shirts. Then there's, Cathy, I believe she made 2 separate purchases fo... See more

Rated 5 out of 5 stars

Without a doubt, the shirts that i have ordered have been beautiful. The colors and design has been outstanding. The shirts were shipped promptly although it does take 2-3 weeks coming from China. I... See more

Company replied

Rated 5 out of 5 stars

I have bought over 30 shirts from Royaura for a year now! They come exactly as advertised and are quite comfortable, colorful and vibrant. If fact, I have been asked by many people where I get my s... See more

Company replied

Rated 1 out of 5 stars

Do not buy from this company. Attempting to exchange product, but need to pay additional shipping. Have paid this cost, but they deny receiving payment, even after sending them copies of payment det... See more

Rated 5 out of 5 stars

I had been looking at Royaura shirts and told my wife that I wanted them, but I did not get them for Christmas. So, I went ahead and placed an order myself, and then I found out my wife had pl... See more

Rated 3 out of 5 stars

Order review shows details of the item order blacked out in email confirmation page. After product delivery delay message sent to me, I went to their delivery status page and entered my email and ord... See more

Rated 1 out of 5 stars

This company is a Chinese scam! I ordered 4 shirts and they fit me poorly. The accompanying paperwork says to go to their website to request return authorization but there is no way to do that on th... See more

Rated 5 out of 5 stars

My experience with Royaura has been nothing short of wonderful. The shirts arrive to my home individually packaged and in the time frame I was given. The number of shirts I have bought now are over 60... See more

Company replied

Rated 5 out of 5 stars

After making the order, I had some issues with getting my order here in time for a major event. I sent a request for a rel to contact me and I immediately heard from Cathy. She said she would be my co... See more

Company replied

Rated 1 out of 5 stars

Use CAUTION with a CAPITAL C. They are fraudsters. They accept your credit card info then say that the transaction could be processed because of their system being down and to try again. My bank immed... See more

Rated 5 out of 5 stars

Great shirts and a reasonable cost and I have yet to be down by the level of customer service they provide. Order DHDD00410533. My rep Jessie has been amazing and makes every order process flawlessly... See more

Company replied

Rated 3 out of 5 stars

Be aware that Royaura is a Chinese company. The products ship out of China using sketchy delivery services. The shirts are cheaply made with thin nylon material and the fit is a bit large and baggy.... See more

Rated 5 out of 5 stars

Cathy from Royaura contacted me ASAP and worked with me throughout my order. She is the best! The company delivered quality shirts! I needed 9 different size special shirts for my wife's 60th birthday... See more

Company replied

Rated 1 out of 5 stars

I waited a month and only got 1/3 of my order, with no indication as to when I could expect the other 2/3. Once they get your money they turn into the most unprofessional tribe of takers. Don't orde... See more

Company replied

Rated 1 out of 5 stars

The shirts I ordered were supposed to be cotton/linen blends. One shirt out of three has the legally required content label and it says cotton 65%/polyester 35%. It feels like plastic. The other two h... See more

Company replied

Rated 5 out of 5 stars

The shirts are soft wash great no ironing I wear one everyday the colors are great My wife says I’m a true old man have been for three years have about 40.I think have bought for friends as well they... See more

Company replied

Rated 1 out of 5 stars

I ordered a natural fiber shirt. The shirt I received is 100% polyester which is NOT a natural fiber. Please create a return for me. I tried to access your chat - there is not chat. I tried... See more

Rated 1 out of 5 stars

I gave this company one star because I couldn't go any lower. I ordered two shirts, but got only one. When I got the ONE, it was not the material I expected & emailed them (as instructed) to set up... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. Shady at best!!!! Just received two shirts that do not match the photos posted on their website, one of the shirts isn't even close to what I expected to receive. Hassel to... See more

Company replied

Rated 2 out of 5 stars

Unfortunately my experience with Royaura has not been good! Overall the website is not customer focused it’s only sales focused not much real information on product & practically none on delivery! Pl... See more

Company replied

Rated 1 out of 5 stars

I had purchased a few retro shirts from Royura prior and these were fine shirts for the price. Not Tommy Bahama, but polyester, cool, sporty shirts. My recent order arrived the shirts looked nothing l... See more

Company replied

Rated 1 out of 5 stars

It took 3 weeks to receive 3 shirts. The material was cheap and sizing did not conform to US standards. The 2x was more like a large. Returns have to be sent back to China. Good luck. Their site gives... See more

Rated 1 out of 5 stars

I ordered four shirts - Two shirts arrived two weeks after purchasing and the other two over a month later. The shirts that arrived last are so poorly made and miss-sized. The shoulder seams d... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Custom T-Shirt Store

Written by the company

About Royaura.com Royaura was founded out of a desire to change what menswear brands look and feel like in 2021. Since its founding, with professional customer service, we are developing rapidly in global scope, winning recognition and trust from customers throughout the world, especially North America


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Cathy is the Best

Cathy is the Best. Helpful and quick replys

January 6, 2026
Unprompted review
Royaura logo

Reply from Royaura

We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

My Last Order Number DHDDF00422002 was…

My Last Order Number DHDDF00422002 was as great as my first. I love the quality of these garments. The fit is true to size. I also love the many compliments I get when wearing Royara. Thank you!

January 1, 2026
Unprompted review
Royaura logo

Reply from Royaura

We’re happy to hear that the sizing and fit were just right for you.
Comfort and style are at the heart of everything we do at Royaura.
Thank you for your trust, and we hope you enjoy wearing it again and again.

Rated 5 out of 5 stars

Good quality and fits well.

Great experience and helpful support from the vendor to a quality fit good feeling shirt.

January 3, 2026
Unprompted review
Royaura logo

Reply from Royaura

We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.

Rated 5 out of 5 stars

Great selection and reliable delivery.

I have ordered multiple times from Royaura and I am always happy with the delivery time and the shirts I ordered.
One bit of advice: Go down a size. I’m usually a Large in shirts. Here I order medium.

November 1, 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re thrilled that your overall experience with Royaura was positive.
From browsing to delivery, we aim to make every step seamless for our customers.
Thank you for trusting us, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

Great fun shirts!!

Very easy company to do business with. The pictures of their products are extremely accurate as to how they look when you get them. I have been asked many times “where did you get that cool shirt “!
Ordering is easy and the shipping is fast. I have purchased many products from Royaura and will continue to do so.

December 19, 2025
Unprompted review
Royaura logo

Reply from Royaura

Thank you for your loyalty and support!
Knowing that our customers return is incredibly meaningful to our team.
We look forward to providing more items that fit your style and needs perfectly.

Rated 5 out of 5 stars

The Shirts are stylish

The Shirts are stylish, but sizes can run a little bigger at times depending on the shirt type. Customer service is A 1 the best .. The company will take care of you if are not happy with your purchase.. I highly recommend buying from them, especially in bulk...Kathy is a true professional...

December 30, 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

It was worth it...

The product came first, I liked what I saw. I ended needing some assistance down the line a d the customer service was great!

June 24, 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

I was very lucky to find Royaura

I was very lucky to find Royaura. Not only do I have many if their shirts, but I convinced a friend who owns a boutique to try some. They became a big hit there as well.
I was fortunate enough to meet via text a customer agent for the company by the name of Cathy.
She has been wonderful to work with and even helped me with a few custom shirts.
I have so many order numbers in my file but the that is right on my desk is DHDDF00417381.
The shirts are made very well. The pattern matching is unsurpassed and they look new after many washing.
I'll end with a "thank you" to Cathy.
She is a gem and friend on the other side of the world.

December 1, 2025
Unprompted review
Royaura logo

Reply from Royaura

Thank you for your feedback! It’s great to hear that you’re enjoying multiple pieces from our collection.
We strive to offer versatile and high-quality items that work well together.
We hope you continue to enjoy your selections and find new favorites.

Rated 5 out of 5 stars

Always Great Service and Great Products

Always Great Service and Great Products

December 29, 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re thrilled you’re happy with your purchase and overall experience!
At Royaura, we take pride in combining quality, style, and service for every customer.
Thank you for choosing us, and we look forward to welcoming you back for your next order.

Rated 1 out of 5 stars

Please can this webpage get closed

Please can this webpage get closed. Its all a scam. Stay away and dont bye. I ordered in october and still havent got it. They reply very «fake» and no help. Only making false emails. Stay away and stop giving this bad people your money. Its all fake.

December 28, 2025
Unprompted review
Royaura logo

Reply from Royaura

Hi there,

We’re sorry to hear about your experience and understand how frustrating it can be when an order does not arrive as expected. Please be assured that Royaura is a legitimate business, and we do not send false emails or intend to mislead our customers.

In some cases, international shipments may experience delays due to customs processing, carrier backlogs, or address-related issues. That said, we fully agree that timely communication and proper resolution are essential, and we regret that this was not your experience.

We would like to review your order status and help resolve this matter properly. Please contact us directly at support@royaura.com
with your order number so our team can investigate and provide a clear update or solution.

Customer feedback is taken seriously, and we are continuously improving our logistics and support processes to prevent similar situations in the future.

Rated 5 out of 5 stars

Royaura for life

My experience with Royaura has been nothing short of wonderful. The shirts arrive to my home individually packaged and in the time frame I was given. The number of shirts I have bought now are over 60 and I'll continue to buy from Royaura until the day I die.

December 26, 2025
Unprompted review
Royaura logo

Reply from Royaura

Thank you for your loyalty and support!
Knowing that our customers return is incredibly meaningful to our team.
We look forward to providing more items that fit your style and needs perfectly.

Rated 5 out of 5 stars

Perfect shirt

The shirt arrived in time for a family visit it fit perfect and I got a compliment from my mother-inlaw she wanted to know where I got the beautiful shirt and the material is worryfree I have ordered about 10 shirts and I'm going to order more thank you keep up the good work.my first order was DHDDF00420520

December 25, 2025
Unprompted review
Royaura logo

Reply from Royaura

Thank you for your feedback! It’s great to hear that you’re enjoying multiple pieces from our collection.
We strive to offer versatile and high-quality items that work well together.
We hope you continue to enjoy your selections and find new favorites.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast delivery, and products are appealing and consistently good quality.

November 14, 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re thrilled you’re happy with your purchase and overall experience!
At Royaura, we take pride in combining quality, style, and service for every customer.
Thank you for choosing us, and we look forward to welcoming you back for your next order.

Rated 5 out of 5 stars

Some of the coolest

Some of the coolest, coolest shirts ever. I love them. The quality is also top notch

September 16, 2025
Unprompted review
Royaura logo

Reply from Royaura

We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.

Rated 5 out of 5 stars

Order #DHDDF00411901. The customer service was outstanding

The customer service was outstanding. Very helpful with any/all questions I had regarding my orders. One in particular, I believe her name is Cathy, was extremely helpful in getting me my orders in a timely manner as best as she could. Very good customer service. Makes me want to order more shirts.
Most of the shirts I ordered fit a size smaller than what I normally wear with shirts made in the USA. So I order a size larger than normal. A couple shirts fit the same as here which I appreciated. I just tell my friends to order a size larger than they would normally wear and it works out.
The shirt material is thinner than I expected but the shirts are surprising warm anyway. I like the nostalgia shirts you offer. It brings back memories from my childhood. 😃👍
I just wish the time difference between placing the order and receiving the merchandise was shorter. But I understand the reasoning behind it.
Kudos to your customer service team! 👍👏😃 They do a great job in their response time in answering emails and resolving any issues that may arise. Impressive. Very much customer conscious. Keep up the good work. 🥳

October 15, 2025
Unprompted review
Royaura logo

Reply from Royaura

We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.

Rated 5 out of 5 stars

Great product, excellent service!

Hi I’ve purchased several items with Royaira DHDDF00419441 is my latest order. The quality of the items are very fine (well crafted, excellent materials). But what I really enjoy is the personal (bespoke) customer service (Cathy is my sales partner) who genuinely cares about my shopping experience and is a joy to work with.

I have received many compliments on my purchases and refer to their website often.

All in all. I’m very satisfied with Royaira!

Bill W

December 13, 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re thrilled that your overall experience with Royaura was positive.
From browsing to delivery, we aim to make every step seamless for our customers.
Thank you for trusting us, and we hope to have the pleasure of serving you again soon.

Rated 5 out of 5 stars

Good shirts, great service!

Great shirts and a reasonable cost and I have yet to be down by the level of customer service they provide. Order DHDD00410533. My rep Jessie has been amazing and makes every order process flawlessly and with a personal touch. Couldn't ask for a better experience!

December 11, 2025
Unprompted review
Royaura logo

Reply from Royaura

We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.

Rated 4 out of 5 stars

Excellent site

The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on the site but I am always assisted “ in person” on WhatsApp . The products are excellent and beautifully designed . I have had numerous positive comments from people. Thanks to Jessie for always assisting me . I have ordered many times and will continue.

December 10, 2025
Unprompted review
Royaura logo

Reply from Royaura

We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.

Rated 3 out of 5 stars

I love your clothing

I love your clothing, particularly your vivid shirts. Your delivery estimates need much improvement. It is understandable since they are manufactured in China.

However, it’s worth the wait.

December 10, 2025
Unprompted review
Royaura logo

Reply from Royaura

Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority and we will continue to improve in the future
We look forward to serving you again and hope you continue to enjoy our collection.

Rated 5 out of 5 stars

Without a doubtVery positive about Royaura shirts

Without a doubt, the shirts that i have ordered have been beautiful. The colors and design has been outstanding. The shirts were shipped promptly although it does take 2-3 weeks coming from China.
I worked with Cathy in Customer Service and she may have been the BEST customer service person i have ever worked with. She was responsive to my needs.
It is also wonderful that the shirts can go in the washing machine and dryer to avoid spending money in taking them to the cleaner.

December 11, 2025
Unprompted review
Royaura logo

Reply from Royaura

We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.

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