H& R Block Canada Reviews 48

This just an alert if you are desiring the Instant Tax Refund offer that H&R Block offers. Their system doesnt permit a client to obtain the Instant Cash Back Refund if you are in a Consumer Proposal. Their system sees "insolvency" as a stumbling block even though its not a bankruptcy. You can be in good standing with your consumer proposal and owe no taxes and all refunds will come directly to you. But H&R Block still views you as a high risk . This of course is grossly unfair! Im hoping with this post that H&R Block Corporate Headquarters can update their policies in their website and to alert all branches to at least advise their current and future clients of this condition so that no one will have wasted time and energy thinking all is ok with the refund. Only to find out in the end its denied! Thank you

Terrific experience! Robin G. provides excellent, expedient services to our family members. He is very knowledgeable and was able to identify areas where we could apply for further tax credits. Robin is kind and patient.

These parasites cost me thousands dollars in last year's return. They then tried to turn it on me. I cannot pay that back and am now in extremely dire straits. AVOID!

In my entire life I have had my personal income taxes done by someone else exactly once. I used H&R Block, and they screwed it up by filing a Section 216 tax return late, costing my thousands. H&R Block sucks!

This Review is for 101 Cherryhill Blvd Unit 103 London

I’m extremely disappointed with the experience I had today with one of your staff members. I called at 1:27 p.m. to speak with an accountant. The person who answered was an Indian guy confirmed my phone number he said he wrote it down and said he would call me back in five minutes. 15 minutes passed no call. When I phoned again, he apologized and asked for another 5–10 minutes, saying he was busy with another client.

After another wait, he called back about 10 minutes later, asking for my number again the same one he had already confirmed earlier. When I reminded him, he admitted, “I’ll be honest, I didn’t write it down; I was busy.” That’s not honesty that’s negligence. This kind of carelessness and lack of accountability represents exactly why customer service in Canada is declining.

I’ve been an H&R Block customer for over 10 years, and I can say without hesitation that the level of professionalism has dropped significantly. It’s unfortunate to see reputable companies allowing uncommitted employees to represent their name and damage public trust.

I expect this matter to be reviewed seriously, with disciplinary action taken and compensation provided for the inconvenience. I also intend to share my experience publicly once it’s resolved, not to attack, but to push for higher service standards in this country because Canada deserves better than this.

FYI, I already reported this incident to H&R customer care department. Once the case closed I will publish a video with resolution to speak about the service and actions they took against the individual on my TikTok channel where 5 million viewers per video are watching.

The agent below went above and beyond in her effort to sort out a tax refund error.

Yvonne's expert guidance, assistance and follow up was very much appreciated!

I had an issue with my taxes not properly being filed by Cedar Point, Barrie location. I booked to refile at Monarch Dr. Orillia ONT. There the ladies Michelle & Dorothy quickly resolved my problem and re-filed my papers on the spot. They were very helpful.

The franchise owner of 7 offices in Manitoba, Saskatchewan and Alberta asked his employees to defraud EI by working for him and collecting EI but not reporting the employment. H&R Head Office was made aware of this request with the supporting documents and to date has not acted on it. They’re allowing him to continue to operate without sanction.

If the franchise owner is prepared to defraud EI, what will he do with YOUR private information? H&R Block is complicit in these actions as they allow him to continue to operate.

All the above is verifiable with the documents that were sent to my collègue and I before we were terminated for refusing to take part in the scheme that he proposed.

I went to H and R Block on Fraser Street and Ashley was amazing. She is very efficient and understanding. She did an awesome job. Thank you Ashley 😊

Brenda at the Montrose Road location in Niagara Falls, Ontario, Canada did both my wife and my taxes and treated us beyond our expectations. Thank you Brenda and H&R Block...

H and R Block has been doing my taxes for years, they've always done a great job. This year they forgot to submit my taxes when they were done April 30th and they were paid for. So now I will miss my child tax and gst payment because of their mistake. I called customer service because I could see nothing on my CRA account, they told me I had to call my local H&R Block and get my confirmation number so I could call CRA and see why it wasn't done. I called them and they said they would look into it but it doesn't look like it was filed, I said so my taxes aren't done? And they said they'd call me back. They never did call me back and instead later that day I finally get an email from CRA saying my taxes were done.

My experience with H&R Block has been disappointing, especially considering this issue has stemmed from a 2021 tax assessment.

My wife and I used their tax filing services and opted for a product where they advance your
tax refund up front, and then receive the actual refund from the CRA. We paid a fee for this service and
signed an agreement stating we’d be responsible for any shortfall if the CRA didn’t pay the full amount.

Unfortunately, there was a discrepancy with the CRA caused by H&R Block's understanding of the tax
rules. Despite the fact that everything was filed under the guidance and direction of their agent, H&R
Block demanded that I be liable for the discrepancy between their assessment and the CRA's
assessment. I tried to compromise, not to avoid responsibility, but to at least receive a refund for the
service fee, since the core issue stemmed from how H&R Block software assessed our taxes. I was
refused.

To me, this is poor customer service. If I’m following your agent’s advice and paying for professional
assistance, I expect that advice to be sound, and if there’s a mistake, I expect some accountability, not
just a demand for more money.

I would advise others to use a different firm for any tax preparation or financial services. I regret trusting
H&R Block with our taxes.

I would give zero stars if I could.

First of all, the price was absolutely ridiculous - I was charged $200 because I have one investment.

Even worse: my taxes were done incorrectly. I was shown what my refund would be, and then failed to receive the same amount. I've tried reaching out to the branch and company, to which I've been completely ignored (surprise, surprise).

Avoid at all costs.

The online remote tax agent, Haifa Bouwazra, at H&R block was terrible. Avoid. Didn't read documents clearly and had extremely broken English, making it impossible to fix errors. The tax return clearly wasn't done properly and then he got quite rude. The line for having the taxes done was also extremely long: was bumped from one agent to another until the deadline had passed and had to pay the late fee. Won't be going back to HR Block.

Have used them and would have rated them a 4 or 5; but 2025 another story. Program errors so tried to contact them through their chatline but no one ever answered. Left phone number, no one phoned. Finally d-day, April 30th. Went to do a netfile anyway and guess what! They charged me $150 for trying to contact them. I decided late penalty probably less so never filed. Read through the website, could not find anything about a $150 charge BUT in their User Licence Agreement, page 2 states "The current fees can be accessed within the Block Software and at [their website-had to remove to submit].
Your payment to Block of all fees and any additional applicable charges and taxes, must be made
by your valid credit card or other valid online payment method, and, except as otherwise provided
herein, all fees and charges are non-refundable. The price for your use of the Block Software is
established at the time you file your tax return." Once you agree to it, you have given them an open ticket to charge over above to what you agreed to any amount they chose! You are held ransom. Pay it and file or too bad. Now is May 1st and on the hunt with who to file with. I tried to contact them about their errors and they billed me $150 even though no one from their organization ever reached out to me. So much time wasted, wish I could bill them! Very very scary.

Took my t4's to the Lynn Valley, North Vancouver BC location. I normally file my own taxes online, but my computer crashed and I lost my CRA codes, etc. Maryam Golriz was amazing. About 20 minutes from dropping them off to her calling me to pick them up. Knowledgeable and pleasant. Thank you, Maryam!

Do not use this company. They are mediocre at best and most of these guys are nowhere near qualified. Plus the card that they give you is a fight to answer. Funds from also has many fees

I've used their online service for a few years now - and I think the last one. They started with fairly easy to understand and streamlined options. Now, the design is intentionally confusing to incite customers to take paid options. We call take deceptive design in the legal jargon. Cherry on top, I've never encountered anything more frustrating than trying to reach a technical support agent. Just pray that their website functions well for you.

I do not recommend H&R block service to anyone. This was my first time filing for Tax through this office. No advance notice was given about the fees for filing , they charged $150 for 2 same companyT4 then tells me the price the high because I came to them in the month of April. I met Hakim from Sunridge mall Calgary to file the tax today and he said its our H&R franchise office that decides the price and we have no control over this. It is illegal how you guys are mentioning lesser price on the website but in person you are fooling people. I am going to tell all my community people not to file from this location. Terrible service and never again.

Even though, my spouse and I have extremely simple returns, it doesn't allow us to file for "free", like they advertise! Okay, whatever, so we are given the upgraded "deluxe" package and enter all the info, same as any previous year. And, for absolutely no reason, it keeps upgrading to the "premier" package!! It looked like it was "offering" to upgrade, but it wasn't an offer. It was forcing me to upgrade to the next package. So, I cancelled it and filed with the other software. HR Block was charging me $90, I filed for $40, including tax!!! HR Block is getting to be very tricky and untrustworthy with their software usage and pricing! Next year, I will not even waste my time with them!!