Wards Leathergoods Reviews 64

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the excellent quality and workmanship of the products, particularly highlighting the leather bags. Consumers mention the bags are beautiful, durable, and meet their expectations, with some noting the useful compartments and thoughtful zippered pockets. People also appreciate the variety of items available, including wallets, gloves and hats. However, some reviewers report issues with their orders, such as receiving the wrong items or sizes, and delays in delivery. Some consumers express concerns about the products not being made of genuine leather as advertised, while others point out that the company sells vegan leather products and clearly discloses the material type in the product descriptions.

Based on these reviews

Rated 4 out of 5 stars

The only reason for the 4 star is my order went to a different address. I was a bit panicked because there was not a photo of the delivery. Thankfully, it was a neighbor two streets away, a c... See more

Rated 4 out of 5 stars

I order 2 since there was a bogo special and was excited to Receive them. For ordering large I can barely get a iPad in it no way a laptop will fit but it’s great quality and I’ll just use it as my... See more

Rated 5 out of 5 stars

First time purchasing bags from Wards. Both bags arrived in excellent condition. I will be ordering from Wards again if they’re still in business. I seem to recall seeing an ad saying they are going o... See more

Rated 5 out of 5 stars

I definitely got more than I thought I was ordering. I bought 2 shoulder bags, They came individually wrapped in a cloth pouch before being sealed. Confection and stitching was perfect. I cannot wait... See more

Rated 5 out of 5 stars

Beautiful briefcase bags. Lifetime treasure. I’ve carried a similar leather bag for 25 years. When my son graduated from college, I got him a similar one that I actually liked better. He’s carried it... See more

Rated 1 out of 5 stars

SCAMMERS! All images on the site are stolen from elsewhere or AI generated. My husband ordered a leather cowboy hat and received a FELT COSTUME HAT. The other items received were NOT the ones pictured... See more

Company replied

Rated 1 out of 5 stars

Made a purchase. Very low-quality materials, not leather. Obviously from China (Chinese name on product and Chinese characters on packaging). Gets shipped from some foreign destination then relab... See more

Company replied

Rated 5 out of 5 stars

I am a retired airline employee. I wanted a classic look not a camping mode when I travel. I was so happy with my Ward’s leather backpack I ordered 3 more for my 3 sons. I am having theirs monogrammed... See more

Rated 1 out of 5 stars

My order date is September 4, 2025, and today is September 29th. I still have not received my purchase. I had contacted the company three times before I found out they had sent my purchase to Califor... See more

Company replied

Rated 5 out of 5 stars

The bags I ordered were mistakenly delivered to a different home, and I was worried they were lost. I reached out to the customer service team and received incredibly helpful and efficient support. Th... See more

Rated 5 out of 5 stars

When i purchased my i phone leather caae i was nervous. I received the case and it is of top quality. Very nice. I would like to purchase more, but am hesitant because of reviews and the envelope wit... See more

Rated 5 out of 5 stars

Chose this tentatively to replace my 10+ old Tumi back back. Its lighter but yet carries all i need and is extremely flexible have had many favourable comments from fellow travellers. They liked... See more

Rated 5 out of 5 stars

Though my order did take some time to arrive the large carry on bag was flawless however belts too small & shoulder bag as well. I contacted the the company and was offered a refund return shipping fe... See more

Rated 5 out of 5 stars

I’ve been awaiting a top leather backpack for decades. Now, completing a 8650 mile road trip around the USA, I awarded myself the best one available from Ward Leather. At eighty years old, this wi... See more

Rated 5 out of 5 stars

The website made it very easy to order what I desired. The shipping was faster than I expected, and that's always a good surprise. The quality of the product is excellent as usual, and I'm glad I go... See more

Rated 1 out of 5 stars

I just received my Wards Leathergoods bag and to my enormous disappointment it's made from cheap, thin plastic and not the quality leather that they advertised and promised. I have already em... See more

Company replied

Rated 1 out of 5 stars

The bag was described to be made of leather with decades of experience at a discount. Fell for that. The bag was fake leather, pleather. It was shown with a metal zipper that was plastic. It was shown... See more

Company replied

Rated 5 out of 5 stars

I purchased three duffel bags (two weekender and one full-size) The quality of the bags is excellent, with excellent leather and workmanship. I am very happy with my purchases, especially since they... See more

Rated 5 out of 5 stars

I first came across a Facebook ad for Ward's Leather goods and a special business closing sale they were having (buy 1 get 1 free). I've been scammed before buying through ads on Facebook so went to t... See more

Rated 5 out of 5 stars

I’ve been searching for a leather bag that easily fit my iPad in. This one more than fills the bill. I grew up with horses so a great quality leather bag fit right into my lifestyle . It has many us... See more

Rated 5 out of 5 stars

This was my first order from Wards. I was intrigued by the buy one get one free offer, along with the sizeable discount price. I was also a bit skeptical. Anyone can make up a ridiculous price and... See more

Rated 5 out of 5 stars

I decided to take a chance and order the backpack from an unknown company. To my surprise, I was thoroughly impressed with the workmanship of the item. The leather is rich and durable, and the zippers... See more

Rated 5 out of 5 stars

The products looked good online, but to be frank, I thought they wouldn't be as good as they were claiming and how great the pictures of their products looked. I was pleasantly surprised bec... See more

Rated 5 out of 5 stars

Beautiful and quality bags and hats. I bought several pieces for Christmas gifts this year and also a couple for myself. Absolutely LOVE them! Highly recommend!

Rated 5 out of 5 stars

I’m loving my wallet and winter leather gloves. I held the items to my nose, and I remember what my father would say about genuine leather, for he worked in tanning companies

Rated 3 out of 5 stars

Nice products, but the worst shipping process. You can not track a deliveries on the web site. But since Wards is going out of business, they may not care,

Company replied

Rated 5 out of 5 stars

My first purchased the 2 ball caps Love them made with quality stitching and beautiful leather. I would recommend them to anybody. Now I'll purchase a duffel bag and a backpack.

Rated 4 out of 5 stars

Very nice backpack. Looks great, although the design of the straps is a little awkward, not sure what it is, just feels different than other backpacks.

Rated 1 out of 5 stars

This place is a total scam. They advertise hand made leather products and they deliver cheap mass produced imitation leather products. They will then offer you 20% off when you complain, then 30%,... See more

Company replied

Rated 2 out of 5 stars

Now that this company has refunded me the cost of the bag they sent, I feel obliged to update my review. Other than the fact that they completely misrepresent their company and product, their cus... See more

Company replied

Rated 1 out of 5 stars

this company is a scam. Please do not buy this product is not leather is pleather. They want to offer me a 20% discount of what I paid for instead of give me a full refund then they want me to return... See more

Company replied

Rated 4 out of 5 stars

The product material & workmenship is flawless. I ordered the wrong size and they are working with me on an exchange. If i had more money id get a black duffel bag, a hat, gloves & a 3xl coat.

Rated 5 out of 5 stars

Quality material, good price, very satisfied. But be patient, they don’t have amazon delivery, takes a couple weeks

Rated 1 out of 5 stars

I never got my sling bag. I’m calling my credit card company to get my money back.. 👎 negative experience never again

Company replied

Rated 5 out of 5 stars

I saw this company on Facebook. They advertised that they were going out of business. I looked on the website and loved the products. Once I got them, I was super pleased. So much so that I bought mor... See more

Rated 3 out of 5 stars

I had taken it for granted that this was an American company. Then after I ordered I found out that it was overseas, the delivery wait was long. Too long. The quality of the bag is excellent.

Company replied

Rated 1 out of 5 stars

I purchased a Lennox hand made leather bag from Wards . I got a machine made pvc bag . I went on line to Wards but as yet I have no answer to my complaint . I have asked for a total refund of £94.00 .... See more

Company replied

Rated 5 out of 5 stars

I am extremely satisfied with product and customer service. They kept me informed throughout delivery with any questions I had. Love the bag quality and met expectations as advertised

Rated 5 out of 5 stars

High quality leather. Bag was looked as it did on website. Very pleased with purchase. Durable and looks great. Highly recommend

Rated 1 out of 5 stars

I only rate this with a 1 star because I couldn’t put a 0 or even go into the negative! My first experience was buying a backpack and I must say that it is truly a piece of high quality work an... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with my first order and reordered a second item not yet received but the craftsmanship on the first order are exceptional.

Rated 5 out of 5 stars

The craftsmanship is simply beautiful and well put together. I can definitively see this backpack lasting a long time

Rated 5 out of 5 stars

I got what I wanted. It took two weeks for delivery but I expected that. Good metal zippers. Time will tell how good the leather is, it smells right and feels soft. I’m happy.



Contact info

4.0

Great

TrustScore 4 out of 5

64 reviews

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Rated 5 out of 5 stars

I saw this company on Facebook

I saw this company on Facebook. They advertised that they were going out of business. I looked on the website and loved the products. Once I got them, I was super pleased. So much so that I bought more products.

January 27, 2026
Unprompted review
Rated 3 out of 5 stars

Awful shipping

Nice products, but the worst shipping process. You can not track a deliveries on the web site. But since Wards is going out of business, they may not care,

January 12, 2026
Unprompted review
Wards Leathergoods logo

Reply from Wards Leathergoods

I’m sorry you had a frustrating experience with shipping and tracking. Tracking should be straightforward, and if it wasn’t showing properly on our website, we still want to help you locate it and confirm your delivery status. Please email us at [email protected]
with your order number and the email used at checkout, and we’ll send your tracking link and the latest update right away.

Also, while this is our final collection as I step into retirement, we absolutely still care about every order and every customer through delivery and beyond.

Rated 4 out of 5 stars

I order 2 since there was a bogo…

I order 2 since there was a bogo special and was excited to
Receive them. For ordering large I can barely get a iPad in it no way a laptop will fit but it’s great quality and I’ll just use it as my everyday man bag

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

I definitely got more than I thought I…

I definitely got more than I thought I was ordering. I bought 2 shoulder bags, They came individually wrapped in a cloth pouch before being sealed. Confection and stitching was perfect. I cannot wait to use it. For whatever reason, I want to keep them as new as possible. It is a beautiful product. Communication was constant and accurate. Thank you!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful bags from Wards

This was my first order from Wards. I was intrigued by the buy one get one free offer, along with the sizeable discount price. I was also a bit skeptical. Anyone can make up a ridiculous price and cut it by 80% and then claim, "we're closing our doors forever". My skepticism disappeared when the order arrived. These bags are beautiful.

The Rhett duffel is a little smaller than I imagined, but will be a perfect gym bag, if I ever go to the gym. The leather is top quality and smells great. Love the shoe pocket. The Sterling backpack is just right for transporting my laptop to work. Thoughtful zippered pockets are in abundance. It'll be a great travel companion too.

My only issue was order tracking, which was nonexistent. I never got a tracking number. The package just showed up on my porch about fifteen days after Wards notified me that it was shipped. To be fair, I didn't try contacting them. I'm sure they would have handled it. Overall a good experience. I'm happy with my items.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wow! Was I surprised!

I first came across a Facebook ad for Ward's Leather goods and a special business closing sale they were having (buy 1 get 1 free). I've been scammed before buying through ads on Facebook so went to their Website instead. I read reviews where people complained about getting pleather instead of real leather but honestly if you click on "measurements and specs" for any of their products, they disclose the material type. They do sell vegan leather products and I think some people don't thoroughly read the description before buying. Anyway I ordered the Nathan Backpack and Clinton messenger bag. I was skeptical after reading some reviews and thought I may have fallen for a scam BUT to my surprise I received everything in 11 days and could not be more pleased with the amazing quality of these bags. They each came inside a white silk-like bag and then wrapped in plastic with a Thank You card. The leather and craftsmanship is top notch! These bags are easily worth north of $300 each. I've gone back to buy the Beau backpack and the Beifeld rucksack (again using the buy 1 get 1) and can't wait to receive them. I will write another review when they arrive. I highly recommend for anyone looking for heirloom quality products at an unbelievable price!

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

I never got my sling bag

I never got my sling bag. I’m calling my credit card company to get my money back.. 👎 negative experience never again

December 15, 2025
Unprompted review
Wards Leathergoods logo

Reply from Wards Leathergoods

Thanks for your message. We are really sorry this happened. We checked your tracking details and it shows the package was marked delivered on December 31, 2025 in SAFFORD, AZ 85546 and noted as “In/at mailbox.” Please double-check your mailbox, ask anyone in the household, and (if applicable) check with your leasing office/front desk or nearby neighbors in case it was placed in the wrong box. If you still can’t locate it, reply to our customer support at [email protected] confirming you have not received the sling bag and that the shipping address on your order is correct and we will resend a replacement right away at no extra cost to make this right, while we also open a delivery investigation with the courier.

Thanks for your patience.

Rated 5 out of 5 stars

As a first time customer of Wards I…

As a first time customer of Wards I have had a Very Accepted customer service , as I have needed extra help in completing my order to correct an issue! Wards has walked with me every step of the way to ensure the issue was pleasing to me in the end of my exchange so far! We still have a ways to go concerning this issue, but I’m sure it will turn out with bit sides bringing satisfied! Wards is a company I would do business with again! Other companies should follow their Customer Service & Values ! A Happy Cust.C.A.Cosh

December 30, 2025
Unprompted review
Rated 4 out of 5 stars

The only reason for the 4 star is my…

The only reason for the 4 star is my order went to a different address. I was a bit panicked because there was not a photo of the delivery. Thankfully, it was a neighbor two streets away, a completely different street name.

Bag is beautiful. Looks like great craftsmanship. I have not used it, yet. I did removed the packing paper. The other bag went to a colleague as a gift.

Looking forward to using it in the very near future.

Happy Christmas to everyone.
LA

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

I only rate this with a 1 star because…

I only rate this with a 1 star because I couldn’t put a 0 or even go into the negative!
My first experience was buying a backpack and I must say that it is truly a piece of high quality work and I love it. The problem began when I decided to push my luck and get myself a leather jacket. I’ve lost over 70 pounds this year and ordered what I would normally wear which is a men’s XL. When it finally came in I was very excited (which was short lived) first the zipper was on the left not the right which (not trying to be THAT customer) but that told me this was a woman’s jacket. I could barely get it on let alone zip it up.
I immediately contacted customer service (this is a $500 jacket) which I was told that I could return it but that I had to pay for it. I returned the jacket (which the return had a specific time limit with a copy of the return receipt) In the meantime I ordered another jacket through Buffalo Trading Company, HIGHLY RECOMMEND!!! Made in the US excellent customer service that make sure you get the right fit!
I followed up to make sure they had received their merchandise to the address they sent me only to be told that that particular address only dealt with ‘exchanges and not refunds’
I am in the process of contacting their corporate headquarters to get a refund.
Bottom line, their bags maybe good, but I would never tell anyone to deal with this company! And, if you choose to do your own thing and you use THEIR measurement sheet, save your time just order the largest they have a 4XL and pray it fits!

December 22, 2025
Unprompted review
Wards Leathergoods logo

Reply from Wards Leathergoods

Thank you for the kind words about the backpack, we truly appreciate it. And I’m very sorry for the experience you had with the jacket. This is not the way we want any of our customers to feel.

We’ve instructed our customer service team to re-review your order, and they will be reaching out to you soon. If you have any other concerns in the meantime, please feel free to reply to the last email you received from us, or send a new message anytime to [email protected].

Again, our sincere apologies.

Rated 5 out of 5 stars

Amazing Customer Service.

The bags I ordered were mistakenly delivered to a different home, and I was worried they were lost. I reached out to the customer service team and received incredibly helpful and efficient support. They quickly resolved the issue and shipped replacement bags to me right away. I can’t wait to show off my new bags! Kudos to Juvy!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased three duffel bags (two…

I purchased three duffel bags (two weekender and one full-size)
The quality of the bags is excellent, with excellent leather and workmanship.
I am very happy with my purchases, especially since they were on sale.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I found my forever bag !

I’ve been searching for a leather bag that easily fit my iPad in. This one more than fills the bill. I grew up with horses so a great quality leather bag fit right into my lifestyle . It has many useful compartments that are easily accessible . This will be my forever bag !

December 15, 2025
Unprompted review

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