Goodlord Reviews 4,099

Lucas was very helpful and showed me the export feature which I couldn't find. Great service as always. What is so good about the company there is a help line that gives a few options for what you may... See more

I just had a chat with Danny about insurance for my new rental property, and honestly he was such a gem🤗He walked me through everything with so much patience, explaining all the different cover opti... See more

Really impressed with Goodlord for helping us sort out our contents insurance. The process was smooth and straightforward, and a special mention has to go to Paul Mothersole, who was fantastic through... See more

Complete horror show. I've been asked to stand guarantor for my neice at uni. Happy to do so, but I'm retired and have sent all applicable documents within the date range showing I can cover the fin... See more

I made a call to Goodlord after inadvertently signing a TA which I had a reminder NOT to sign until further confirmation. As I am new to Goodlord, I was hopeful this could be reverted but was unsure... See more

I rang Vouch to Speak to their agent regarding insurance, he was at lunch at the time but rang me back promptly once back, Daniel was very polite, he explained each step as we went along to aquire the... See more

Spoke to Jonathon to set up insurance ready for moving into my new house. He made it as interesting as listening to all the legal jargon can be. Well spoken and knowledgeable. Didn't feel pressured fr... See more

Loved talking to Ethan bird he was very patient with explaining each step and made the call a pleasant one, as we related on many things in our lives. I just wished I could've told him about ohmu sofa... See more

Sarah S in the RAM referencing team has been extremely helpful! I've been dealing with an elderly and not the most tech savvy tenant and Sarah offered to call him and talk him through what he needed.... See more

Ella’s customer service was fantastic! I felt in good hands. She was professional, polite and well mannered. I would recommend Goodlord. if you’re looking for informative and professional... See more

Do NOT use this company! Left me and housemates with a 1k bill at the end, can’t speak to anyone on the phone, any form of communication is email - email and takes months to get anywhere as they avo... See more

Super easy experience renting a property! Had an issue with my deposit (completely my own fault) and Philip was able to sort it out for me immediately and put my mind at ease! thank you :)

Paul was very bubbly, and welcoming from the moment the conversation started. He took the time to ask about my work and even my recent trip to Italy, which made the interaction feel personal and tho... See more

Hi, My experience with GoodLord Bot namely Kristy was brilliant. Truly a five start service. Kristy responded to my query instantly with the relevant unto speed information required. Sh... See more

Anastasia was absolutely wonderful. Really understanding of my disability and was happy to repeat herself multiple times. Lovely clear phone voice and very professional while keeping it human at the s... See more

CHANTY is brilliant, very efficient and resolved my issues straight away. I can not say the same for the rest of the incompetent people I spoke to and GET RID OF THAT CHATBOT IT IS USELESS!!! Also, st... See more

I had a great experience with Goodlord. Ella Edwards handled my call professionally, explained each step clearly, and followed up right away with my policy submission and quote documents. She also hig... See more

A big shout out to Chanty and Diana. Their knowledge and professionalism is outstanding and a massive asset to the company. Working for an estate agent we rely on the knowledge and approach taken by... See more

Had a really good experience! The platform initially looks like a chatbot but it's actual people checking your submissions and documents. I had a delay with my agency reference and Goodloord promptly... See more

The process was quick, easy, and smooth overall. The only area that could be improved is the document scanning — we experienced several failed attempts. It would be helpful to have an option to upload... See more

Got a call from Ashley today to help me set up my contents insurance and other insurances I may need for my first time move . He was extremely helpful and understood my situation and advised me accord... See more

Danny was excellent at making sure I understood what he was saying and was patient with myself and my partner as we discussed our options, as well as being happy to repeat our options to us. He was fr... See more

I had pleasure dealing with Daniel,he was absolutely fantastic,explained everything I asked for,very patient,professional.After exhausting day in work my brain just wasn’t working as usual😂but he exp... See more

Anastasia was brilliant, read through everything clearly. Allowed me time to decide what was best for my policy. Felt very comfortable and not rushed into anything. Great experience from start to... See more

Most miserable experience to have. Invasive background checks and Ai crap that isn't suitable for anything but the most straightforward cases. They request documentation that doesn't exist yet and... See more

Started using Goodlord for our new lettings business and so far so good! Great option to streamline workload for me as the sole employee currently! Working well for me at present. Rhys was a great hel... See more

Will Fowlston helped me sort my contents insurance for a flat I recently started renting. He sent all the information through quickly, was helpful over the phone, and helped me consider what specific... See more

Spoke to Ashley Clay on the phone and I rarely answer phone calls cause they’re usually boring. But Ashley is a chill person to talk to and you don’t even feel like you’re talking to am insurance comp... See more

Goodlord made it possible to move into a flat that met my needs. After six months of looking and being turned away they helped me to get into the only appropriate home I could find and avoid homelessn... See more

Excellent customer service from Jemma - listened to the problem, hopped on my screen and explained with ease how to solve it. Jemma fully understands the needs of lettings agents and the ability to m... See more

When i told the ChatBot my query was not 1 of their 'choice' answers got me straight to a live assistant. They delt with me like a person not just a chat box, even asked me how I was doing, respondi... See more

Olivia delivered an exceptional service for setting up my insurance. She was clear, concise - and answered my financial questions in a way that was easy to understand. This was all conducted in a frie... See more

Daniel Wilcox was great on the phone, was patient, explained everything clearly allowed me to ask questions, while we went through the process. Didn't push higher premiums. Tried to upsell more produc... See more

Had a technical query which Lucas was able to resolve really quickly. Lucas took the time to listen to the problem and showed me how to resolve the issue. Thank you so much for the great customer su... See more

My estate agents have used goodlord for the tenancy process to move me into my new flat. Since signing up I have been inundated with marketing calls! It's relentless! I don't need help moving my uti... See more

I dealt with a consultant Paul Mothersole. Brilliant member to have on your team, no question was to silly and any request was never made to feel like a chore. In the current climate we are in and ser... See more

I’ve always had quick, positive responses when using goodlord. Whether it’s referencing, or speaking with one of their service advisors I always find my experience swift, and pleasant. I spoke wit... See more

Jonathan made the experience so swift and easy. he explained every option, repeating parts without hesitation and spoke clearly throughout the call. I was able to have lots of thinking time and the... See more

I had fantastic customer service from Josephine this morning! She handled my query professionally and with care, and because of her quick turnaround my referencing process is complete in time for my m... See more

Michael was well prepared for our call. Having checked my details inputted from my application. He explained different policies and prices. Even after I had accepted one policy with the details offe... See more

I had a phone call from Paul today regarding insurance for my new flat. He was extremely helpful and professional throughout. Our conversation lasted around 25 minutes, and not once did he make me fe... See more

I love Goodlord and feel confident knowing my tenancies are organised and correct via the system. Thank you to Paul C for your advice today it was most useful. I am less worried about the changes due... See more

Horrific, use of this will put you at risk of homelessness. Interface is only via chat bot which tells you nothing about what steps are ahead or what documentation you will need, if you don't have som... See more

After having some issues, I was contacted by Sarah S, she went above and beyond to make sure all the issues were resolved in a timely manner and previous mistakes were rectified. I cannot thank her en... See more