Missguided Reviews 51,331

I’ve been a Missguided customer for years and never had major issues until now. I recently returned a dress due to poor quality and bad fit. I followed their returns process exactly, met all... See more

Ordered some trousers, quality is poor given the cost, feels similar to SHEIN quality at inflated costs. Took an age to arrive, I queried customer services and my order number didn’t exist in thei... See more

Terrible experience. The item I bought was a play suit which was actually from SHEIN and not miss guided which wasn’t clear when I purchased. It arrived faulty, sent back at my own cost and they would... See more

Ordered a top from Missguided — arrived completely sheer with zero warning in the description. Emailed FOUR times, sent DMs, got no reply. Can’t return it because I checked out as a guest (they do... See more

First time ordering from missguided and received the items today. I wasn't aware it was from China as the date I needed the items for have sadly passed, however I love everything ive received. Great... See more

The return process is really tedious like other reviews already said. It is also costly. I had to figure out how to do the return myself. I contacted them for help a couple of days ago but there was... See more

Do not ever order from here!!! Absolute scam. The customer services are a joke - despite sending parcel back via royal mail (proof of purchase etc) still haven’t received an email response or refund i... See more

Shocking experience, a company not even worthy of 1 star. Paid to return all items for a full refund and almost a month later, they have still not acknowledged this return let alone processed a refun... See more

The ordering wasn’t a problem, when the item came I didn’t like it as it was poor quality for the price and let me just say the returns process is abysmal. Never have I gone through the returns proces... See more

Items came from China so didn't receive them in time for the event I wanted them for. Returned one of the items on 11/01, had to pay to return the item through Evri. They have confirmed the return but... See more

Parcel took ages to come, when it did it was in a shein packet, yet my shein parcels arrived so much quicker than this did. None fitted so emailed for a return which was never answered so sent again,... See more

On the 21st of October I returned two dresses as they were not suitable. I requested a refund I have also sent email upon email to be constantly fobbed off being advised they are looking into t... See more

Terrible experience - placed a large order but had to return all but one thing due to faulty stitching, poor quality and inconsistent sizing. Had to pay for the return postage myself (which was nearly... See more

Ordered what was advertised as a jumpsuit from what I thought was a local website. Shipping took over 2 weeks as its actually coming from China. I opened the package today inside was one tracksuit TOP... See more

If I could give zero stars I would! Impossible to contact a customer service team member, get fobbed off with automated response, advising they will reply.. still waiting several emails later and 2w... See more

To be honest, I'm one of those who rarely leave a review if its good - but this time I will. I made an order of some outfits for my holiday because I kept seeing adverts on Facebook and loved the l... See more

Missguided HAS been taken over by SHEIN which I did not know until I came and read reviews on here after realising my order was taking longer than anticipated ( I have ordered from missguided years ag... See more

They are essentially just dropshipping cheap, tacky garbage from China for a 400% markup, ordered 2 items and they didn't appear to be the right shape for a human being in the slightest The retur... See more

Was so excited to see Missguided was back - don’t waste your time! Came in a SHEIN back which was my first bad sign, I got about £150 of the new playboy collection as I have loads of old piece... See more

Firstly, the website barley works and I wasn’t aware they had been taken over by Shein, none of the products matched the description/images, were all awful and horrid material and the refund process i... See more

Awful please AVOID…I thought it was the missguided I had previously ordered from. Didn’t know it had been taken over by Shein but after taking ages to arrive I now can’t return items. There is no op... See more

Do not order from this company! They make you pay for your own return, create the label yourself and contact the shipping company yourself. 0/10 experience and very very expensive on top of already pa... See more

Nearly £7 to return 2 items and they can't even give you a label so had to find a printer as I was sent the address by email!!! absolute joke, contact options are shocking, returns portal doesnt rec... See more

If i could I would give no stars. Atrocious shopping experience. Returns at your own expense. Informed refunds are 5 days after the return is received. Asked to provide photos of an item that's... See more

I used to absolutely love Missguided placed an order recently when I received the parcel it was in a shein bag I didn’t realise shein has taken over misguided. I wouldn’t say there was anything wrong... See more

Clothes were awful quality, fit and colours did not match website. Then on trying to return i'm blindsided with the fact its at my own cost. Now worried about returning after seeing other reviews of n... See more

Disgraceful!! Please don’t purchase from this site! I ordered an item which arrived… unfortunately didn’t like it. Trying to return an item 4 weeks later 2 emails sent & no one helps. Customer servi... See more

Wish I had read the reviews before ordering! Firstly never got an order number or email confirmation. Then when item arrived I returned it. Item was returned with proof of tracking, so after multiple... See more

The absolute worst customer service ever! If you buy from them you have to pay for the return if the items don’t fit which costs a fortune. Then communication is a nightmare. The way they process orde... See more

If I could give zero stars I would. I've been battling since August for a refund. I didnt know misguided was took over by shein, id never have ordered otherwise as their clothes are terrible. They... See more

What a terrible customer service. Hard tp create a return. Impossible to get in touch with customer services. Sent over 2 days few messages on Facebook no one looked at it or try to help. I am... See more

I purchased two dresses from Misdguided which I have recently returned and have Proof of postage ( not a tracking number ) just the pre paid uk label they provided they are refusing to refund my items... See more

wish i had read the reviews before ordering took ages to come it comes in shein packaging fit awful, you have to pay to return yourself and judging by the other reviews lets see if i get a refund than... See more

terrible company, no customer service response what so ever, no contact number which answers, trying to return an item is awful, they don’t even give qr codes to send off when filling out the return l... See more

If I should compare the first company misguided I miss them so much. The new owners seems to be unreliable. Reviews are one star. If I had read the reviews before, I would not have made my order. It'... See more

The order took ages to arrive. I sent back all the items (either weird or bad material) within 2 days. I then had to chase for about 1 month to get the refund, prove that I had returned it and wait... See more

Order arrived all in shein bags but I didn’t pay shein prices. Overall quality was poor and the returns process has just been awful. After chasing and chasing to return I finally got an address and pa... See more

It's SHEIN not Missguided so angry I've been duped into buying from SHEIN. Obviously they are drop shipping under the guise of Missguided and don't accept returns on their marked up SHEIN swimwear wh... See more

Didn’t realise they’d been bought by shein but have actually had better service from shein! Item is far too big and not as described. Had to request a return as that info isn’t freely available. Asked... See more

Received an item that took weeks to arrive, sizing way off, wouldn't fit a doll! Accepted my return and I even have an email from them acknowledging receipt of the item and confirming my refund has be... See more

I am trying to return some items back to Missguided UK, and they have made this difficult to implement. I was online , within the return window of a week and a few days. There is a ridiculous contact... See more

Ordered item which took ages to arrive and unfortunately it was not suitable. Contacted them via email for return label and after 4 attempts I eventually received a return address. Parcel was return... See more

They are such a scam , the price of the products double when added to the cart and when u contact them they answer only by email with random text, just be aware about the price they are such a big s... See more

As people have said items are now from SHEIN so you’re paying extra through misguided when you can find the same items on the SHEIN website! I had to pay for the return and used Evri so I had tracking... See more

I ordered from misguided 3 dresses the quality is mediocre and a tad too tight so I wanted to return the items. No options for returning goods as other customers have experienced. As items ar... See more