Perrys Motor Sales Ltd Reviews 7,069

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness and helpfulness, noting that they go the extra mile to ensure a smooth and easy buying process. Consumers appreciate the efficient and professional service, with many highlighting specific employees who provided exceptional support and attention to detail. People also value the user-friendly website. However, opinions on the product and customer service are mixed. While some reviewers are very satisfied with their vehicle purchases, others report issues with after-sales support and the resolution of problems. Some consumers express frustration with unfulfilled promises and a lack of responsiveness. Overall, the user experience is generally positive, but there are areas where the company could improve to ensure consistent satisfaction.

Based on these reviews

Rated 4 out of 5 stars

We recently bought a new Jaecoo J7 from Josh Ardron at Perrys Aylesbury. We are both badly disabled but Josh made the whole buying/showroom experience as easy as possible. The SUV is truly fanta... See more

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Rated 5 out of 5 stars

We had a great experience exchanging our Kia EV6 for the latest updated version of the EV6 AWD. Our partex vehicle was a Crown Dependency registered vehicle, so wasn't quite as straight forward as no... See more

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Rated 5 out of 5 stars

I found a car I liked on the Perry's Preston website and decided to head down to the showroom. From the moment I arrived, I was greeted instantly and directed to the right specialist. ​Michael Parks... See more

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Rated 5 out of 5 stars

Web site very clear and user friendly. Spoke to Jason sales man, extremely friendly suggested deposit ( good idea or would have lost the car.). Arranged appointment next day. Advice re all paperwo... See more

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Rated 1 out of 5 stars

Absolutely awful experience at Perrys Nelson. Car had to go back 3 times because the things they promised me they would sort between me purchasing and collecting just couldnt seem to be sorted, even t... See more

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Rated 5 out of 5 stars

It was our first time choosing a company fleet vehicle from Perry's. Simon thoroughly guided us through all of the options including EVs. We eventually settled on a Vauxhall Mokka. An absolutely stunn... See more

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Rated 5 out of 5 stars

Really good experience purchasing our new Kia Stonic- so easy. Gregg was great, second time we have dealt with him in purchasing cars. Super efficient helpful and no issues at all. All staff are gre... See more

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Rated 5 out of 5 stars

I recently purchase a Citroen C1, the level of customer care and service by Sales Executive Lewis Lee was excellent. Lewis is a very professional and understanding person. Equally provides... See more

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Rated 5 out of 5 stars

Purchased a vehicle from Perrys and so far so good. Salesman was polite and understanding towards my 88 year old uncle. Decent enough price offered in part ex after some negotiating but never felt pus... See more

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Rated 1 out of 5 stars

Had cambelt snap and van was taken there 2 be repaired. Paid almost £2000 4 job and recently stop light flashing and saying low oil pressure so immediately turned engine off and got recovered. Mechani... See more

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Rated 5 out of 5 stars

Purchased 2 used cars in March following retirement. Very pleasurable experiences in both cases. Husband purchased main car first and then sales person knowing we also wanteda run around, for acertai... See more

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Rated 5 out of 5 stars

Very friendly and helpful sales team. Mike and Kate made the experience of buying a new car much simpler and enjoyable than it might have been. They arranged the ownership transfer and the vehicle lic... See more

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Rated 5 out of 5 stars

My review is about Perrys Peugeot - Rotherham. The service team especially Brook (nice young lady) are fantastic, really impressed. This morning at 8 am my car was in for repairs to certain items unde... See more

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Rated 5 out of 5 stars

Phil at Perrys Nelson JAECOO was fantastic. Although the car we went to see had sold, he helped us find a higher-spec Omoda 5 that we loved. The whole process was smooth, with great follow-up and exce... See more

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Rated 5 out of 5 stars

Bought a new car from Perrys. Dealt with both Mark and Kate who were both excellent and went the extra mile to be helpful and accommodating. Made me feel welcome and took their time to explain everyth... See more

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Rated 5 out of 5 stars

I bought my car from Perry’s Barnsley and was helped by Connor Swift, who was absolutely brilliant from start to finish. His customer service was spot on — really friendly, patient, and made everythin... See more

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Rated 5 out of 5 stars

Simon was fantastic, he is a brilliant salesman executive. He helped us so much. We come from Scotland and went to fetch car , Simon had everything organised for us , very professional, nothing was a... See more

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Rated 1 out of 5 stars

In short, my 2020 Partner van went into Guy Perrys on a recall to check the timing chain. Apparently the recommended oil was incorrect, if not checked could snap. When I collected my vehicle I asked t... See more

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Rated 5 out of 5 stars

Our appointment was made at short notice at our request. On arrival the staff were helpful in answering our questions and directed us to the sales executive Craig Johnson. Craig was very efficient... See more

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Rated 5 out of 5 stars

Mansfield - Excellent professional service from start to finish. James was great, he was friendly, knowledgeable and gave us space to look at the car ourselves which we appreciated. We bought a part e... See more

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Rated 5 out of 5 stars

Easy from start to finish ! Reserved online, they rang us next morning to organise viewing. Was looked after by Garbriella, lovely Young lady, very professional and knowledgeable, had all the service... See more

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Rated 5 out of 5 stars

Recently purchased a Kia Xceed online having test driven a similar model locally. Gregg dealt with all my questions promptly and was able to talk me through the whole process of purchase and organised... See more

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Rated 5 out of 5 stars

From start to finish buying our new car nothing seemed too much trouble (Mazda CX5 ).Everything was explained clearly about the vehicle and the test drive was a good experience and after which also in... See more

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Rated 1 out of 5 stars

I bought a second-hand BMW here from Wahid in June and unfortunately, he failed to deliver on the promised fix list. Since then, he has ignored my emails and phone calls, and stopped responding altoge... See more

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Rated 5 out of 5 stars

We had an unfortunate warranty issue with our car, and Perrys Cupra Bolton were superb in helping us despite being over 200 miles away. Customer service is easy when things go right, but the true test... See more

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Rated 4 out of 5 stars

Having just purchased a car through motability from our local Perrys I want to mention the lovely sales assistant Megan. She was very professional, knowledgeable warm and friendly she certainly helpe... See more

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Rated 5 out of 5 stars

Perry's Canterbury excellent. Bought my new car from here online and what can I say. From start to finish everything run smoothly and was always kept up to date with everything. Allyshia who dealt w... See more

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Rated 3 out of 5 stars

My wife needed a small reliable car so we opted for a low mileage Fiesta from a reputable well known dealer. We were happy with the car and fortunately were cash buyers so as simple a purchase as it’s... See more

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Rated 1 out of 5 stars

Perry’s Doncaster vans. I find it very hard to believe you can pay a deposit, then transfer full funds only to be told “sorry the van was sold a week ago”. Having had the same thing happen before wh... See more

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Rated 1 out of 5 stars

Don't bother with Aylesbury Perry's.... Terrible customer care, in fact there is no customer care. Had to chase multiple times to get a deposit back, then when complained about service was sent sarca... See more

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Rated 5 out of 5 stars

Warren your sale executive at Preston, couldn't be more helpful. He even gave me a afterwards call a few days after purchase to check everything's OK. This has never happened to me in thd past, even w... See more

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Rated 5 out of 5 stars

Top quality centre. Excellent showroom and salespeople. Very helpful when buying a type of vehicle I'd never even driven before. Test drive was safe, informative and helped me make up my mind. Lots of... See more

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Rated 5 out of 5 stars

The salesman Kallum H. made me feel comfortable from the beginning, where I made several on-line enquires regarding previous owner, mileage, service book history etc. and patiently put my mind at re... See more

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Rated 5 out of 5 stars

Zeb was very efficient , he provided great customer service to me and my partner, by going above and beyond to ensure my needs were met when purchasing our new little fast car! 🚘 💨 Shout out to... See more

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Rated 5 out of 5 stars

I just wanted to thank Gabriella and Albert at Huddersfield - Kia so much for all of their on-going help in buying a Kia EV3 recently. I live down south and they bent over backwards to help, answer q... See more

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Rated 5 out of 5 stars

Picked up our new car on Saturday at Perrys Huddersfield, we were helped along the whole journey by Simon who went above and beyond in securing our perfect car! He kept in contact with us throughout... See more

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Rated 5 out of 5 stars

Turned up 25 minutes before closing on a Tuesday evening to take a look at a nearly new car expecting to arrange a test drive for the following day. Was offered an immediate test drive that evening.... See more

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Rated 2 out of 5 stars

Tried to buy a car. No one really knew whether it was for sale or sold. Info from perrys Barnsley was almost non existent They took my reservation fee and a week on I’ve not been refunded. Technical... See more

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Rated 5 out of 5 stars

We were dealt with by Wahid and although we were purchasing used car and not a new vehicle we could have not been treated any better. He was friendly, helpful and very professional answering all our q... See more

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Rated 5 out of 5 stars

I purchased my car from Perrys Worksop, with Guy being my sales advisor. Guy was professional and friendly and took time to explain everything. When i returned to collect my car he had done most of th... See more

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Rated 1 out of 5 stars

Once again Perrys have not kept to their word. After my negative comment warning others to not use them they got in touch. As requested I sent all details including dates and times they sent a reply e... See more

Rated 5 out of 5 stars

We felt we were left alone to browse and then were given excellent advice on the model of car we were interested in by James (Elliott-Bateman). James proved very knowledgable and helpful and we felt... See more

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Rated 5 out of 5 stars

Saw the car on forecourt on Sunday when salesroom was closed. Put a reserve on it online. Test drive next day and bought it! I couldn't take delivery immediately because of my holidays, but I req... See more

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Rated 5 out of 5 stars

Just purchase a car from Mark at Perrys Rotherham Mark was very easy to work with , very approachable and friendly but not pushy . He took time to explain everything and how Perrys can look after... See more

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Rated 4 out of 5 stars

Fantastic communication during the sales process. Lots of follow up calls and helpful with my initial enquiries. All fell apart a bit when picking up the car and the sales advisor wasn’t very knowled... See more

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Rental Agency

Written by the company

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Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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Replied to 97% of negative reviews

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Rated 4 out of 5 stars

Lovely staff

Neil was so great to work with on the purchase of my car. This is my first time making a big purchase on a car and Neil was very reassuring and answered any queries i had quickly and efficiently. Very happy overall.

January 27, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi there! Thank you so much for the kind words. We are so happy to hear that your first big car purchase was such a positive experience. Neil is a valued member of our team, and we’ll be sure to pass along your praise to him regarding his quick and reassuring help. Enjoy your new ride, and please don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Professional and friendly.

The whole process of buying a used car was carried out in a very professional manner from the first initial enquiry to the collection of the car by Perrys of Westwood. The staff were very friendly and welcoming throughout and made buying a car an enjoyable process. Thank you!😊

January 23, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you so much for your kind words Andrew! We are very happy to hear that you enjoyed your experience with us. Our goal is always to make the process of buying a car as smooth and welcoming as possible, so it’s wonderful to know our team hit the mark for you.

We’re glad you're happy with your new car—thank you for choosing Perrys, and we look forward to seeing you again in the future!

Rated 1 out of 5 stars

Needed a part they had it in stock

Needed a part they had it in stock, was in a rush took them 16 hours to email a collection code even though they had it in stock, no good to us the vehicle needed to go out that day, now wont give refund on a item that they keep on the shelf that wasn't a special ordered in part, will never use again !!!!

February 9, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you for your feedback Mrs Thackray. If you are open to it, we would appreciate the opportunity to gain a better understanding of your situation. At your convenience, please reach out to us at perrys.co.uk/feedback. We kindly ask that you include any pertinent details, such as your car registration, dealership information, and any relevant dates or times. This will enable us to enhance our processes and work towards a resolution.

Rated 5 out of 5 stars

Simple process.

Simple, no pressure sales. Car in excellent condition. Willingness to negotiate. Ryan very considerate. Would recommend him as a good salesman.

February 3, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thanks so much for the recommendation Paul! We’re really glad to hear you enjoyed the no-pressure environment and that Ryan took such good care of you. It’s awesome to know you’re happy with the condition of your new car. Enjoy the ride, and thanks again for choosing Perrys!

Rated 1 out of 5 stars

Incompetent

In short, my 2020 Partner van went into Guy Perrys on a recall to check the timing chain. Apparently the recommended oil was incorrect, if not checked could snap. When I collected my vehicle I asked the mechanic what he had done which he replied nothing. Two weeks later my timing chain snapped leaving me with a scrap vehicle. Guy Perrys obnoxious rep Luke Reed told me that if I didn’t have three years invoiced service history I could not make a claim against Peugeot. He also told me it would be months before they could look at the vehicle to confirm the problem and it could cost me thousands of pounds to prove.The service I got from Guy Perry was absolute crap. The attitude of the staff is beyond belief. I will be speaking to my solicitor on the matter. This must be the worst dealership in the town. Definitely the worst lazy “mechanics”

January 14, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

We are sorry to hear of your experience Stewart. If you are open to it, please reach out to us at perrys.co.uk/feedback. We kindly ask that you include any pertinent details, such as your car registration, dealership information, and any relevant dates or times. This will enable us to enhance our processes and work towards a resolution.

Rated 5 out of 5 stars

Great experience with Gareth at Perrys Car sales, Preston

We had a great experience exchanging our Kia EV6 for the latest updated version of the EV6 AWD. Our partex vehicle was a Crown Dependency registered vehicle, so wasn't quite as straight forward as normal. However, once Gareth and the Perrys team got their heads around what to do, the transaction was completed seamlessly. Great handover on the day and a follow-up call later to check everything was OK with the new vehicle. Car dealers often get a bad press, but our experience was pretty much stress fee.

February 4, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Nik,

We know that dealing with Crown Dependency registrations can add a bit of a curveball to the process, but we’re so glad Gareth and the rest of the team were able to navigate that for you. It’s fantastic to hear that you’re enjoying the latest EV6 AWD—it’s a brilliant upgrade!

We really value your feedback regarding the handover and follow-up; we always strive to make sure our customers feel supported long after they drive off the lot. Enjoy the new wheels, and thank you for choosing Perrys Preston!

Rated 5 out of 5 stars

Perrys Nelson

We were curious about the Jaecoo 7 so called at Perry's Nelson.
We were met by Les who answered all our questions and offered a good deal on our Evoque and a good price for their demo J7 Phev.
Collected the car the next weekend and are delighted with it.
Big shout out to Les!

February 1, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Andy!
It’s great to hear that your curiosity about the Jaecoo 7 led you to our Nelson showroom.

We are so glad Les was able to guide you through the process, answer your questions, and get you a fair deal on your Evoque trade-in. It sounds like the J7 PHEV is a fantastic fit for you, and we’re happy you're enjoying the new ride!

Thanks for giving Les that well-deserved shout-out—we’ll be sure to pass your kind words along to him.

Rated 5 out of 5 stars

Tia at Mansfield was excellent

Tia at Mansfield was excellent, explained everything in detail and was helpful. Kept us informed and when we found a problem it was resolved immediately.

February 5, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you so much for sharing your experience. We are so glad to hear that Tia took such good care of you at our Mansfield location. Keeping our customers informed and resolving any hiccups right away is exactly what we strive for. We’ll be sure to pass your kind words along to her!

Rated 5 out of 5 stars

Great customer service from Lewis

Great customer service from Lewis, answered all my questions and provided a video of the vehicle. Within a week of our initial chat the vehicle was on my drive ready for me to enjoy.

February 3, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thanks so much for the great feedback Anthony! We’re so glad Lewis could help get all your questions answered and provide that video to make things easier. It’s fantastic to hear you’re already enjoying your new vehicle—having it on your drive within a week is a result we love to see. Enjoy the ride!

Rated 5 out of 5 stars

Great first impression

Great first impression .Ivan was brilliant a no pressure sale . Very knowledgable, after sales service was also great . Would use Perrys again

January 24, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Bob! It’s great to hear you had such a positive experience with us.

We’re so glad Ivan could provide the knowledgeable, low-pressure environment we aim for. It’s also wonderful to know you felt supported even after driving off the lot.

Thanks for the kind words, and we look forward to seeing you at Perrys again in the future!

Rated 5 out of 5 stars

Swift and faultless process from James…

Swift and faultless process from James at Perrys Ford !
If I could score the young man 11/10 I would !
He’s a credit to the team !

February 4, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you Russ!

We’re so glad you had such a seamless experience with James. Scoring an 11/10 is no small feat—we’ll be sure to pass that along to him and the rest of the team at Perrys Ford.

It’s great to know he made the process easy for you, and we agree that he’s a fantastic part of our crew. Enjoy your new car, and thank you for taking the time to share your kind words!

Rated 5 out of 5 stars

Exceptional service

I went in on Saturday just to look at what cars they had in stock. Jazz met me in the forecourt and had a chat about what I was looking for and some things that would be 'nice to haves' found me a car that matched all my needs and I picked it up on the Wednesday.

I had to go in brannch to sign some papers but had already sold my previous car. Jazz even collected me from home and dropped me back.

10/10 service

January 31, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Wayne!

Thank you so much for taking the time to share your experience with us. We’re so glad that Jazz was able to make the process smooth and find you a car that ticked all your boxes—and that we could get you behind the wheel by Wednesday!

Going the extra mile (literally) to help with your transport while the paperwork was being sorted is exactly the kind of service we aim for. We’ll be sure to pass your kind words along to Jazz and the rest of the team.

Enjoy your new ride, and thank you for choosing Perrys!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, I was served by Newley. Great customer service, explained everything in full detail. Highly recommend if you’re thinking of purchasing a car. Thank you Newley

January 31, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Arrielle! Thank you so much for the kind words and the high recommendation. We are so happy to hear that Newley took such great care of you and made sure every detail was covered. Providing clear, helpful service is exactly what we aim for, and I’ll be sure to share your feedback with Newley and the rest of the team. Enjoy your new car!

Rated 5 out of 5 stars

Pleasant and professional

Nicely laid out showroom. Pleasant, helpful at reception. Sales person (Kara) kept me updated throughout and was helpful and understood my main requirements.

January 22, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

It is wonderful to hear that you had such a positive experience at our showroom! We take a lot of pride in creating a welcoming environment, and I’ll be sure to share your kind words with Kara and our reception team. It’s great to know that Kara was able to keep you well-informed and find the right fit for your requirements. We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

New Car Purchase - Perrys MG Preston - Citroen C1

I recently purchase a Citroen C1, the level of customer care and service by Sales Executive Lewis Lee was excellent. Lewis is a very professional and understanding person.

Equally provides an attention to detail service. Lewis clearly explained each step of the purchase.

Finally during the purchase several times Lewis went the extra mile, by sending me two videos of the car, before and after the car had been prepared to go on the pitch and kindly picked me up from Preston Railway Station.

Lewis is definitely a valuable member of your car sales team at Perrys MG Preston.

The car as so far proven to be an excellent purchase

December 23, 2025
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Milton,
We really enjoyed reading about your experience with Lewis. Sending those videos and arranging a pickup from the station is exactly the kind of service we aim for, and it's fantastic to hear it made a difference in your purchase. Thank you for recognizing his hard work—it means a lot to our team at Perrys Preston!

Rated 5 out of 5 stars

Fantastic service By Michael Parks!

I found a car I liked on the Perry's Preston website and decided to head down to the showroom. From the moment I arrived, I was greeted instantly and directed to the right specialist.
​Michael Parks provided fantastic service throughout. He joined me for a test drive and made the buying process seamless. What really stood out was the aftercare; Michael took the time to walk me through all the car's functions on collection day and even followed up with a courtesy call a few days later to ensure everything was perfect.
Highly recommended!

January 27, 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Hi Rachel,

Thank you so much for your kind words and for sharing your experience!

We are so pleased to hear that Michael Parks made your visit to Perrys Preston such a success. It is wonderful to know that he provided seamless service from the initial test drive through to the detailed handover and follow-up call. We take great pride in our aftercare, so we’re glad that personal touch stood out to you.

Thank you for the high recommendation, and we hope you are thoroughly enjoying your new car!

Rated 5 out of 5 stars

Thank you James for making our car…

Thank you James for making our car buying experience a fun and stress free event. We are very happy with our purchase

January 28, 2026
Unprompted review
Perrys Motor Sales Ltd logo

Reply from Perrys Motor Sales Ltd

Thank you Steve!

We are so pleased to hear that James made your car-buying journey both fun and stress-free. It is great to know that you are happy with your purchase, as providing a smooth and enjoyable experience is exactly what we aim for.

Enjoy your new car, and thank you for choosing Perrys!

Rated 5 out of 5 stars

Great experience and service by james

Great experience and service by james

January 24, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you for the kind review Stephen!

We are so glad to hear that you had a great experience with us. I will be sure to pass your feedback along to James, as I know he will be happy to hear his service made such a positive impact.

Enjoy your vehicle, and we hope to see you again soon!

Rated 5 out of 5 stars

Great experience and an easy purchase.

Adey was very thorough and explained everything, made the whole process very easy. A great salesman who obviously has lots of experience.

January 24, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Thank you for the fantastic review Dave!

We are so pleased to hear that you had an easy purchase experience with us. It is great to know that Adey was so thorough and that his experience helped make the whole process smooth for you.

We appreciate your kind words and hope you are thoroughly enjoying your new vehicle!

Rated 5 out of 5 stars

Professional buying experience

Had a great buying experience during my recent Ford puma purchase at the Perrys Dover Ford dealership. Isobel was excellent in her customer service focus and her attention to detail during my visit and eventual purchase . On collection day isobel was there with her senior colleague Sarah to finalise the handover .
Overall a great experience again at Perrys during another car purchase

January 27, 2026
Unprompted review
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Reply from Perrys Motor Sales Ltd

Hi Les,

Thank you for being a returning customer and for sharing your experience at Perrys Dover Ford!

We are so pleased to hear that Isobel provided such excellent customer service and attention to detail during your Ford Puma purchase. It’s also great to know that Sarah was on hand to ensure a smooth handover on collection day.

Thank you for your continued trust in us. We hope you are enjoying your new car and look forward to seeing you again for your next one!

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