I bought a refurbished laptop that arrived in good, satisfactory condition, but the packaging was very poor. It came in a large box that was poorly sealed with tape and had a lot of empty space inside... See more
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Powerplanet es una tienda online española especializada en tecnología que envía sus productos a toda Europa. Con miles de productos en stock, Powerplanet ofrece entrega en 24 horas a España, Portugal y gran parte de Europa. Todos sus productos están respaldados por una garantía de 3 años, y ofrece una política ampliada de desistimiento de 30 días.
Calle Balsón de Guillén, 8. Polígono Industrial El Saladar, 30850, Totana, Murcia, Spain
Replied to 96% of negative reviews
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Ordered a phone case on the 16th December 2025. It arrived in Portugal, on 2nd February 2026. The listing mentioned a reinforced silicone case for the Samsung Z Flip 7. The imaged also showed a hinge protection. At the end, I got a basic, hard plastic case that would definitely scratch my phone. The low cost doesn't justify this low quality product from a reputable store.

Reply from Powerplanet
My experience with this store has been very unhappy and frustrating, I bought a 8Bitdo xbox/pc controller and they sent me the wrong model that did not support xbox and did not have the hall effect sticks, they didn't even bothered replacing it with the correct one, their solution is to return which I did. After this, I decided to buy a gamesir controller, the Nova 2 Lite Champion Edition and they STILL cocked up this order and sent me a incomplete unit because it was missing the USB Dongle that makes this controller actually wireless (and its stated in the product page that ITS INCLUDED) and they still didn't bother to get the missing part and send me, their solution is always "return". The time I wasted because of this store's errors and lack of profissionalism and lack of care for their clients is appaling and I do not trust this store any longer.

Reply from Powerplanet
So, my old phone broke for good on wednesday morning. After a quick search for a replacment with a reasonable price, I found the perfect candidate in this store. Now, I'm from Portugal, this store is from Spain, but the price was really good! Also, my prefered payment method was available. I was afraid comming from another country the shipping would take it's time, but it arrived during the morning of the next day, on thrusday it was in my hands, not even a full 24 hours since I ordered it. The outer box is in perfect condition, as are the contents inside, it's everything I hoped for, and considering it was a very urgent matter, I'm glad it went so smoothly. I'll be buying from this store again!

Reply from Powerplanet
Bought a Xiaomi soundbar 2.1. the subwoofer arrived damaged. I tried to call powerplanet but it's impossible to talk with anyone except a robot. So I have open a ticket and provide all requested info. More than 48h passed and nothing. I have sent emails asking for updates, no response. Ticket number 670148.
Never had a bad experience with powerplanet but now I realize how poor they are with customer when something goes wrong. I want a full refund and for them to take the package out of my house.
Update: don't know why powerplanet writes it's resolved, as I: still have the soundbar package in my house and they still have the amount I have paid for the soundbar.

Reply from Powerplanet
Very good experience, with very good products at good prices. Powerplanet never ceases to amaze me.

Reply from Powerplanet
Very fast postage and delivery. Item as described

Reply from Powerplanet
Excelente como sempre, em 1 dia tinha o pedido em casa a 2 dias do Natal

Reply from Powerplanet
I bought a Dehumidifier. In the website it said it would arrive today, 12th December 2025.
I emailed them multiple times saying I will not be home after this date until January, asking to ensure they send the package when I ordered and paid for it. 0 answers.
I called their number, its a non-human agent talking who doesn't help.
Then I went and talked to their Whatsapp number they have on the website. Again, another non-human agent. It guaranteed me I would receive my package in 12th december (I have screenshots).
It didn't arrive, there are no updates. I won't be able to receive it until next month, as I initially warned them. They do not care. Terrible Customer Experience

Reply from Powerplanet
Worst customer service ever. Asked me to send them back the item I bought from them commiting to reimburse the shipping fees and send the repaired item. I've received nothing despite numerous follow-ups.

Reply from Powerplanet
I enjoyed the experience of buying in Powerplanet. Great product and the delivery was quick around 48h-72h. It wasn't quicker due to the delivery itself, not the shop.

Reply from Powerplanet
No passado dia 19/11/2025 fiz a encomenda de um objecto que supostamente chegaria em 24h-48h. O objecto nunca chegou, contactei o apoio ao cliente, visto a transportadora DHL ter escrito no seu site que eu não forneci a morada correta. Ao tentar contactar a powerplanet online um dos membros do staff disse que a resposta da DHL sobre a falta de dados era, provavelmente, uma desculpa para a não entrega dentro do prazo prometido - tenho o email para o comprovar. Vários dias depois da data de entrega prometida queriam que eu aceitasse o objecto e ainda que o carregasse pelas escadas acima, isto tendo em conta que era um objecto com mais de 40kg e que a entrega da DHL não contemplava a entrega no apartamento.
On November 19th, 2025, I ordered an item that was supposed to arrive within 24-48 hours. The item never arrived. I contacted customer support, as the carrier DHL stated on their website that I had not provided the correct address. When I tried to contact Powerplanet online, a staff member said that DHL's response regarding the lack of information was probably an excuse for not delivering within the promised timeframe – I have the email to prove it. Several days after the promised delivery date, they wanted me to accept the item and even carry it upstairs, considering it weighed over 40kg and DHL's delivery service did not include apartment delivery but i was not informed of this. As i could not carry the object i declined the reception and asked for a refund. Until now i have not received the refund and powerplanet ignores my situation.
So i anyone is looking to buy something in powerplanet make sure of the delivery conditions and the delivery timeframes.

Reply from Powerplanet
Shipping super fast and arrived in great condition!

Reply from Powerplanet
Very easy and the delievery very fast! I would but again 👍🏻

Reply from Powerplanet
Everything was on time, the product was well packaged and in perfect condition. All good.

Reply from Powerplanet
Very fast shipping and great client service!

Reply from Powerplanet

Reply from Powerplanet
I purchased a phone some days ago, and I am deeply pleased with the experience, fast delivery, fair price, overal there is nothing to complain about. I strongly recommend this store.

Reply from Powerplanet
Good prices and very fast deliveries. Till now very good experience.

Reply from Powerplanet

Reply from Powerplanet
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