Powerplanet Reviews 15,450

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their high quality and reasonable prices. Consumers appreciate the wide selection available and find the online website easy to navigate. The ordering process is described as smooth and straightforward. People are particularly pleased with the delivery service, noting its speed and efficiency. Many reviewers mention receiving their orders promptly and in perfect condition. The company's commitment to on-time delivery is a recurring positive point. The packaging is often mentioned as fancy and well-protected.

Based on these reviews

Rated 4 out of 5 stars

I bought a refurbished laptop that arrived in good, satisfactory condition, but the packaging was very poor. It came in a large box that was poorly sealed with tape and had a lot of empty space inside... See more

Company replied

Rated 5 out of 5 stars

So, my old phone broke for good on wednesday morning. After a quick search for a replacment with a reasonable price, I found the perfect candidate in this store. Now, I'm from Portugal, this store is... See more

Company replied

Rated 5 out of 5 stars

The experience was good because I wanted a smartphone, checked some models, found my preferences, looked for the lower price and found it on powerplanet site. Did the regist, proceed with buying, and... See more

Company replied

Rated 5 out of 5 stars

First of all, the delivery experience was very perfect indeed... Nacex carrier delivered the article, on time,in perfect shape. Second... All what is announced on the Powerplanet website, is trust... See more

Company replied

Rated 5 out of 5 stars

Just received my shiny new Xiaomi fan from PowerPlanet.com, and I’m officially living the breezy life! The delivery was so fast I expected the courier to arrive with a cape. Overall: great product,... See more

Company replied

Rated 3 out of 5 stars

Ordered a phone case on the 16th December 2025. It arrived in Portugal, on 2nd February 2026. The listing mentioned a reinforced silicone case for the Samsung Z Flip 7. The imaged also showed a hinge... See more

Company replied

Rated 5 out of 5 stars

Very competitively priced products with a large stock available on an easy to use online website. Fast delivery from Spain to Portugal. Loved the fancy, well protected packaging.

Company replied

Rated 5 out of 5 stars

The customer support from Powerplant was incredible. I was truly amazed by their responsiveness, as they replied to all of my emails within just a few hours. The entire process of them collecting my f... See more

Company replied

Rated 5 out of 5 stars

The product purchased was a Beats Studio Pro, order number:1464705. Delivery was fast, the product was well packaged, it is of high quality and has a 3-year warranty seal, I recommend the store, it wa... See more

Company replied

Rated 5 out of 5 stars

Excellent communication between the company and the user. My order couldn't be delivered due to one item being missing, so it was split so I could get the rest quicker. This was not a surprise as ther... See more

Company replied

Rated 5 out of 5 stars

I bought a Galaxy Tab A9+ from this company for a very reasonable price and it arrived 1 day after making the order. The product was well packaged and the delivery information was clear and the produc... See more

Company replied

Rated 5 out of 5 stars

I purchased a phone some days ago, and I am deeply pleased with the experience, fast delivery, fair price, overal there is nothing to complain about. I strongly recommend this store.

Company replied

Rated 5 out of 5 stars

It was the first time I've bought something and it won't be the last! I didn’t know the website, but after seeing the reviews, I've decided to order and I've just received the products in 24 hours as... See more

Company replied

Rated 5 out of 5 stars

¡Por fin conseguí una silla gamer a buen precio que me ejercita los músculos! ¡Gracias, Powerplanet! Sorry for the tradutor!

Company replied

Rated 1 out of 5 stars

So far, terrible. Bought an Honor mobile phone one week ago. Promised delivery last Friday 29th after several follow up email and NO ACTION. €600 paid and no phone. I am travelling on vacation next we... See more

Company replied

Rated 5 out of 5 stars

Perfect! Bought a tablet, was in stock 1 day delivery. Before the buy I had some questions, support was fast and efficient. Nothing more to say, just recommended!!

Company replied

Rated 5 out of 5 stars

I wonder what they don’t have to sell. They have not only electronics, but way more things. However, I used them to buy a phone only so far, and the wide range of the phones was good and bad at the sa... See more

Company replied

Rated 1 out of 5 stars

Bought a Xiaomi soundbar 2.1. the subwoofer arrived damaged. I tried to call powerplanet but it's impossible to talk with anyone except a robot. So I have open a ticket and provide all requested i... See more

Company replied

Rated 5 out of 5 stars

I was actually made aware of this company via ChatGPT when asking for its opinion on monitors, having had a bad experience with another company. The price point that Powerplanet offered was amazing an... See more

Company replied

Rated 5 out of 5 stars

I enjoyed the experience of buying in Powerplanet. Great product and the delivery was quick around 48h-72h. It wasn't quicker due to the delivery itself, not the shop.

Company replied

Rated 1 out of 5 stars

I bought a Dehumidifier. In the website it said it would arrive today, 12th December 2025. I emailed them multiple times saying I will not be home after this date until January, asking to en... See more

Company replied

Rated 1 out of 5 stars

They don't reach their commitment to pay me back within 30 days as they said at the order . i am not satisfied . How do call this way of working ? I bought a Timekettle W4Pro at powerplanet... See more

Company replied

Rated 2 out of 5 stars

For the love of god, check if your components work. I can't believe my whole 2 weeks and a half of vacation time was spent testing and figuring out what went wrong, when the issue was the motherboar... See more

Company replied

Rated 1 out of 5 stars

Worst customer service ever. Asked me to send them back the item I bought from them commiting to reimburse the shipping fees and send the repaired item. I've received nothing despite numerous follow-u... See more

Company replied

Rated 5 out of 5 stars

They replied quickly to my email about the delivery of the phone and sent tracking details to monitor the delivery process of the mobile phone price was also good compared to other companies selling t... See more

Company replied

Rated 5 out of 5 stars

Empresa segura. Valor da camera que comprei mais barata que encontrei na internet e enviou encomenda chegou rápido.

Company replied

Rated 5 out of 5 stars

I'm absolutely baffled that I didn't know this shop for long. The buying process, shipping speed, packing and everything else is smooth. The prices are also a plus. This is my go to shop from now on,... See more

Company replied

Rated 5 out of 5 stars

Powerplanet its a great website, easy to use great prices and fast delivery. I use this for several years and was always great. I recommend this website.

Company replied

Rated 5 out of 5 stars

I bought a Smartphone from them some days ago, and I am extremely pleased with the experience, fast delivery, great prices, overal there is nothing to complain about, I strongly recomend this store.

Company replied

Rated 5 out of 5 stars

I've made several orders so far, and everything went super well. The team is very professional and quick to ship

Company replied

Rated 5 out of 5 stars

The site navigation over the product was pretty intuitive. The pricing information was pretty clear and the shipping was fast. I am pretty happy with the experience.

Company replied

Rated 5 out of 5 stars

1497738 Very easy to acquire and payment methods, plus it was super fast to deliver. Amazon prepare yourself!

Company replied

Rated 5 out of 5 stars

I bought a soundpeats H3, cheaper than other only shops, delivery in 3 days at home and smooth purchasing process.

Company replied

Rated 5 out of 5 stars

Order : 1461566 One more time. Great service, fast and serious. Great product great price. Thanks again POWERPLANETONLINE

Company replied

Rated 5 out of 5 stars

Good prices and fast free shipping. the tracking and order interface could be better but it works well enough.

Company replied

Rated 5 out of 5 stars

I was positively surprised how fast the delivery was after I ordered my product. So the overall experience is fine.

Rated 4 out of 5 stars

The Nothing phone 3a Pro is a great acquisition, reasonably priced and of good quality and construction, has many features that distinguis it from others. Delivery was exactly as promised.

Company replied

Rated 5 out of 5 stars

All is great, best quality and very very incredibly fast, it took just one day to arrive after paying. It´s 3 times with this one that i buy at Powerplanet, and it´s always the same... TOP. Thank yo... See more

Company replied

Rated 5 out of 5 stars

Very good experience, with very good products at good prices. Powerplanet never ceases to amaze me.

Company replied

Rated 5 out of 5 stars

5 stars for the website. 5 stars for the products. 5 stars for the information, and tracking info. 5 stars for the fast shipment, and delivery service. JUST KEEP UP THE GOOD WORK !!!!!

Company replied

Rated 5 out of 5 stars

Amazing experience! Site very easy to use, prices very attractive and the purchasing process was easy and super fast. Fully recommend!

Company replied

Rated 5 out of 5 stars

Great prices and the products were exactly as shown in the website. Excellent packaging and prompt delivery. Recommended.

Company replied

Rated 5 out of 5 stars

This time I bought, another, Xiaomi Poco X7 Pro and, as always, everything perfect. The item and delivery.

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Computer Store
  4. Sporting Goods Store

Written by the company

Powerplanet es una tienda online española especializada en tecnología que envía sus productos a toda Europa. Con miles de productos en stock, Powerplanet ofrece entrega en 24 horas a España, Portugal y gran parte de Europa. Todos sus productos están respaldados por una garantía de 3 años, y ofrece una política ampliada de desistimiento de 30 días.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointing

Ordered a phone case on the 16th December 2025. It arrived in Portugal, on 2nd February 2026. The listing mentioned a reinforced silicone case for the Samsung Z Flip 7. The imaged also showed a hinge protection. At the end, I got a basic, hard plastic case that would definitely scratch my phone. The low cost doesn't justify this low quality product from a reputable store.

February 2, 2026
Unprompted review
Powerplanet logo

Reply from Powerplanet

Lamentamos sinceramente que o produto recebido não tenha correspondido às suas expectativas e pedimos desculpa pela experiência descrita.

Se considerar que o artigo recebido não corresponde ao anunciado ou não é o que esperava, recordamos que dispõe de 30 dias para solicitar a devolução.

Rated 1 out of 5 stars

Appaling service and mistakes - DON'T TRUST THEM!

My experience with this store has been very unhappy and frustrating, I bought a 8Bitdo xbox/pc controller and they sent me the wrong model that did not support xbox and did not have the hall effect sticks, they didn't even bothered replacing it with the correct one, their solution is to return which I did. After this, I decided to buy a gamesir controller, the Nova 2 Lite Champion Edition and they STILL cocked up this order and sent me a incomplete unit because it was missing the USB Dongle that makes this controller actually wireless (and its stated in the product page that ITS INCLUDED) and they still didn't bother to get the missing part and send me, their solution is always "return". The time I wasted because of this store's errors and lack of profissionalism and lack of care for their clients is appaling and I do not trust this store any longer.

January 26, 2026
Unprompted review
Powerplanet logo

Reply from Powerplanet

We deeply regret what happened and fully understand your frustration.

We have taken note of the situation to review it internally and improve our processes.

Rated 5 out of 5 stars

Quick, efficient and great price

So, my old phone broke for good on wednesday morning. After a quick search for a replacment with a reasonable price, I found the perfect candidate in this store. Now, I'm from Portugal, this store is from Spain, but the price was really good! Also, my prefered payment method was available. I was afraid comming from another country the shipping would take it's time, but it arrived during the morning of the next day, on thrusday it was in my hands, not even a full 24 hours since I ordered it. The outer box is in perfect condition, as are the contents inside, it's everything I hoped for, and considering it was a very urgent matter, I'm glad it went so smoothly. I'll be buying from this store again!

January 21, 2026
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thanks for your feedback!

Rated 1 out of 5 stars

Damaged Xiaomi soundbar 2.1

Bought a Xiaomi soundbar 2.1. the subwoofer arrived damaged. I tried to call powerplanet but it's impossible to talk with anyone except a robot. So I have open a ticket and provide all requested info. More than 48h passed and nothing. I have sent emails asking for updates, no response. Ticket number 670148.

Never had a bad experience with powerplanet but now I realize how poor they are with customer when something goes wrong. I want a full refund and for them to take the package out of my house.

Update: don't know why powerplanet writes it's resolved, as I: still have the soundbar package in my house and they still have the amount I have paid for the soundbar.

January 14, 2026
Unprompted review
Powerplanet logo

Reply from Powerplanet

We’re truly sorry for the inconvenience caused and understand your frustration. However, we’d like to clarify that we responded to your ticket within 24 hours, and we can confirm that your case has already been resolved.

If you still need any additional assistance, please don’t hesitate to reach out through your existing ticket.

Rated 5 out of 5 stars

Very good experience

Very good experience, with very good products at good prices. Powerplanet never ceases to amaze me.

January 16, 2026
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thanks for your feedback

Rated 5 out of 5 stars

Excelente como sempre

Excelente como sempre, em 1 dia tinha o pedido em casa a 2 dias do Natal

December 21, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Muito obrigado pela sua avaliação positiva!

Rated 1 out of 5 stars

Terrible Customer Experience

I bought a Dehumidifier. In the website it said it would arrive today, 12th December 2025.

I emailed them multiple times saying I will not be home after this date until January, asking to ensure they send the package when I ordered and paid for it. 0 answers.

I called their number, its a non-human agent talking who doesn't help.

Then I went and talked to their Whatsapp number they have on the website. Again, another non-human agent. It guaranteed me I would receive my package in 12th december (I have screenshots).

It didn't arrive, there are no updates. I won't be able to receive it until next month, as I initially warned them. They do not care. Terrible Customer Experience

December 9, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Verificámos que um agente da nossa equipa já entrou em contacto consigo para ajudá-lo a resolver a sua situação.

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever. Asked me to send them back the item I bought from them commiting to reimburse the shipping fees and send the repaired item. I've received nothing despite numerous follow-ups.

December 10, 2024
Unprompted review
Powerplanet logo

Reply from Powerplanet

We're very sorry to hear about your experience. One of our agents will contact you shortly to review your case and provide a solution as soon as possible.

Thank you for your patience,

Rated 5 out of 5 stars

Enjoyed the experience

I enjoyed the experience of buying in Powerplanet. Great product and the delivery was quick around 48h-72h. It wasn't quicker due to the delivery itself, not the shop.

December 3, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thank you so much for your review! We're happy to know you had a great experience. 😊

Rated 1 out of 5 stars

No passado dia 19/11/2025 fiz a…

No passado dia 19/11/2025 fiz a encomenda de um objecto que supostamente chegaria em 24h-48h. O objecto nunca chegou, contactei o apoio ao cliente, visto a transportadora DHL ter escrito no seu site que eu não forneci a morada correta. Ao tentar contactar a powerplanet online um dos membros do staff disse que a resposta da DHL sobre a falta de dados era, provavelmente, uma desculpa para a não entrega dentro do prazo prometido - tenho o email para o comprovar. Vários dias depois da data de entrega prometida queriam que eu aceitasse o objecto e ainda que o carregasse pelas escadas acima, isto tendo em conta que era um objecto com mais de 40kg e que a entrega da DHL não contemplava a entrega no apartamento.

On November 19th, 2025, I ordered an item that was supposed to arrive within 24-48 hours. The item never arrived. I contacted customer support, as the carrier DHL stated on their website that I had not provided the correct address. When I tried to contact Powerplanet online, a staff member said that DHL's response regarding the lack of information was probably an excuse for not delivering within the promised timeframe – I have the email to prove it. Several days after the promised delivery date, they wanted me to accept the item and even carry it upstairs, considering it weighed over 40kg and DHL's delivery service did not include apartment delivery but i was not informed of this. As i could not carry the object i declined the reception and asked for a refund. Until now i have not received the refund and powerplanet ignores my situation.

So i anyone is looking to buy something in powerplanet make sure of the delivery conditions and the delivery timeframes.

November 19, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Lamentamos o transtorno causado com a entrega do seu pedido. Gostaríamos de esclarecer alguns pontos importantes sobre o processo:

Nenhuma das transportadoras com as quais trabalhamos realiza a entrega de produtos volumosos dentro da residência ou apartamento. Conforme indicado nas nossas condições de envio disponíveis no site, a entrega é efetuada à porta do edifício (a nível da rua). Caso necessite de um serviço adicional de entrega no interior da habitação, esse tipo de serviço precisa ser solicitado previamente, para que possamos orçamentá-lo com a transportadora.

Quanto à tentativa de entrega, informamos que em nenhum momento foi solicitado que aceitasse o produto. Assim que nos comunicou o problema, pedimos à DHL a devolução do pacote sem entrega, mas o produto já estava em rota, e por isso a transportadora ainda tentou entregá-lo.

Reiteramos que estamos à disposição para resolver o caso e assim que a transportadora nos devolva o produto, procederemos com o reembolso conforme indicado nas nossas políticas.

Rated 5 out of 5 stars

Cell phone order

Everything was on time, the product was well packaged and in perfect condition. All good.

November 7, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thanks for you feedback!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery.
Good company
Recomended

October 15, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thank you so much for your review! We're glad to know you're satisfied 😊

Rated 5 out of 5 stars

Good Product

Good Product. Super fast delivered .

October 6, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thank you for your feedback! We're glad you had a great experience.

Rated 5 out of 5 stars

Fast and simple

Fast and simple. No issues.

October 4, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look