Thomas Sanderson Reviews 16,574

The blinds are great - look beautiful, fit well, operate smoothly, delivered when we were told they would be delivered. Sounds like 5* - but fitter was grumpy and didn't give the impression he was ent... See more

Really pleased with the finished look of our fitted Duette blinds. They actually make the room look so much bigger & brighter. I'm glad we went with this quote rather than the other quote we recieved... See more

The whole process was painless and quick. No hard sell and I understood exactly what all the features and benefits were when ordering. I had a home visit with Matthew Robinson as opposed to online c... See more

Great service from start to finish. Our advisorSuzanne was very friendly, professional & helpful. We had a bit of a wait between ordering & fitting but worth the end result thanks to Zsolt the fitter.... See more

Our shutters were measured and fitted by Aleksej - he was fantastic! Always on time and super nice. The finish on the shutters is perfect, even better than I had hoped. Brilliant communication from... See more

After several home visits and quotes for shutters from a few companies I couldn’t be more pleased to have dealt with Rachel Gilles at Thomas Sanderson! Breath of fresh air , explained all options and... See more

From an initial meeting with Rachel Giles and having the blinds installed by Nick Smith this morning, the process has been seamless and without a hitch. Despite having an email from Hilary Blinds ( sa... See more

We received a visit from Sandersons for several types of blinds. As always, Mike Malhan is always very courteous & respective of our house. He always seems to amaze us with his innovative ideas.... See more

AVOID AT ALL COSTS We ordered blinds back in March and paid half the cost upfront. Since then, communication has been appalling. The initial install date came and went with no updates—we had to... See more

Sales were knowledgeable and helpful and Lee Mcguiness who measured up and fitted my tier on tier shutters was amazing. He kept me informed at each stage and arrive was on time for both appointments.... See more

Ryan and Ben (team name : GradeAwn ) Fitted a beautiful roller shutter door today. Ryan had been very helpful when I was deciding which door to choose when I originally contacted the company. Hi... See more

Two parts, 1] product and fitting excellent. 2] customer service abysmal. blinds out of 5 years warranty and a cord on a concertina blind broke on one window. I asked where I could get a replacement a... See more

We were met by Lee Mcguiness our surveyor. He has been super responsive when we have called him. On the day he came over, he was very clear and precise in what is needed and showed a lot of flexibilit... See more

Fantastic quality and service from Thomas Sanderson. David Burgess was really helpful and thorough with his advice and design consultation. The installation service was professional and efficient.... See more

Really responsive company - Phillip first visited to survey and advise - hugely knowledgeable and very helpful around design. Within weeks Wayne (420375) the fitter came out to fit the blinds - he was... See more

We had Mike Malhan coming to our home on 15/03/25. He arrived on time and was very professional and friendly. He spent time showing us all available options and explained each option in full details.... See more

We had a visit from Lee McGuinness to complete our survey on Tuesday 10th March. He was very friendly, honest and professional and offered some great advice. My Husband was unable to be present due to... See more

Absolutely terrible, non-existent after sales service. Be warned - if anything goes wrong with your blinds after the warranty period, the company totally washes their hands of it. No service calls nor... See more

Lovely shutters but as soon as the guarantee runs out your on your own! My clips that hold the shutters in place are braking or popping out, but this company supply no aftercare service, even thoug... See more

Ongoing saga, ordered blinds (roller and duette) and shutter on 11th Nov, only roller blinds installed successfully. One of two duette blinds faulty and still not replaced. Shutters delayed by th... See more

DO NOT TRUST, We were told in our guarantee that if after 10 years we decided we didn't like them they would take them away and refund half the price, well they said the salesmen lied, shocker. This w... See more

We ordered shutters from Thomas Sanderson which look amazing until you close them.example bay window with 4 shutters not one close the same. Now Hillaries I believe , eventually got them come to th... See more

Very disappointed with this company. It’s not premium. Mine has been faulty from the start and they’ve just constantly wormed their way out of it constantly avoiding responsibility and implying it’s m... See more

Customer service continues to be an absolute disgrace. We’re now weeks and weeks after our original fitting date has passed, and the 3 other missed fitting dates that were scheduled since. Custome... See more

I wouldn't even give one star terrible service - never reply to emails. My shutters cost me a lot of money and are broken and have been for some time, they supposedly have a 25 year guarantee and I c... See more

On top of the terrible customer service and experience already noted previously, we have now had 4 separate fitting dates where the fitter has failed to show. 3 of these dates required us to take time... See more

PLEASE DONT pay a penny before having the job done, which most probably will never be done!! This company is a scam! They pass responsibility from one person to another to finally never come back to y... See more

Finally had my bathroom shutters fitted after they measured wrong the first time and two occasions where the fitter let us down. The fitter Craig scratched our painted toilet seat and denied doing it... See more

Really dissapointed by the level of aftersales service from Thomas Sanderson. I have contacted customer service more than 3x to get an appointment to visit my skylight blinds, I was told that the area... See more

Very expensive blinds looked very nice initially but wouldn’t recommend unless you would like to replace them every 5 years when the guarantee has run out I’ve never spent so much on blinds that have... See more

Had shutters installed just over a year ago for £1700. Guaranteed for 5 year but when I called for a repair I was told there is a £75 callout charge after the 1st 12 month. For the price I was exp... See more

They have just cancelled the fitting date for the second time. Pushing it 6 months form the date of deposit being paid, despite the sales team saying it would be 5 weeks. Flat out refusing to return t... See more

When purchasing this product (shutters) at a very expensive price, I was informed by the sales person that if new windows were fitted within the guaranteed period, they would refit. Without this promi... See more

All though the blinds were of good quality, they broke after around 3.5 yrs. The cost of install was close to 10k, the issue is that company do not provide any support outside of the warranty period... See more

Couldn’t fault the initial contact with the salesperson and fitter. However 18months down the line a clip has snapped on one of our shutters. Spoke to 6 different customer advisors to request a simple... See more

7 months later!!!!!! they came to fit and one room will not have shutters second fitting, 4 visits one by regional manager and still couldn’t get it right. Avoid this company at all costs just bee... See more

If it was possible to give zero stars I would!! Rude unhelpful customer service staff very poor product which I paid thousands of pounds for! Their installer couldn’t even measure correctly so I stil... See more

I had rooflight blinds fitted in March to protect and insulate in the heat of summer. These very quickly ceased to function, as the rechargeable batteries failed. Despite these being replaced, the bl... See more

The fitter Spencer was very helpful both when he came to measure for my 2nd set of window shutters and also when it came to fitting day. Good communication throughout regarding arrival times and po... See more

Average quality blinds, awful post sales support. Despite being under warranty, it has taken nearly 3 months to repair my blinds, leading to a lack of privacy in my apartment. Despite multiple... See more

Very pleased with finished product. All staff pleasant. However organisations communication is appalling. Told on three occasions they would email the area manager and he had 48!hrs to respond. Turn... See more

Just had our beautiful blinds fitted by Danny Heathcote who did a fabulous job! Really nice guy , excellent at his job, punctual and very friendly, what more could you ask for. I also found that the... See more

Both of my fitters were Friendly, Efficient, quick and extremely helpful. They worked amazingly well as a team and were happy and cheerful throughout their work. Everything was cleared up, cleaned... See more