United Kingdom
Review of Evri
Tracking system does not work. Deliver any last week was made, although I’d have preferred to have it delivered to a delivery shop but was unable to access the system. Parcel was left out in the rain. Now waiting for a new item and again tracking system not working so how do I request parcel is taken to a delivery shop and not left on the doorstep in the rain 😡
Review of The Motor Ombudsman
Review of Air Travel Claim
Put in a claim via Air Travel claim in March. I have contacted them several times to find out progress and have supplied everything they needed. Whenever I contact them I get a standard reply - no progress has been made. The last time I heard from them was August!
Reply from Air Travel Claim
Thank you for your review and feedback. We are sorry that your claim has taken a long time. The time taken to process a claim differs depending on the unique circumstances of the case. Factors such as the specific flight details, the airline involved and legal complexities contribute to the time it takes to resolve your case. Air Travel Claim is committed to processing your claim as quickly as possible. Could you please kindly contact our Compliance Team by email to [email protected] and our team will review your case and provide you with a full update. We will look forward to hearing from you.
Review of Hastings Direct
A warning for anyone whose car is damaged by a Hastings Direct customer. Someone went in to the back of my car in March - she immediately acknowledged fault. I reported to my insurer and then within 15 minutes I’d had a call from Hastings telling me they would deal with my repairs - they harassed several times, even getting a garage to phone me to arrange repairs. After constantly ignoring HD and the garage they gave up and my insurers repaired my car. Four months later my insurers wrote to inform me Hastings Direct had still not settled the case, even though they’d accepted their clients responsibility immediately to me, and solicitors were now involved. They’ve at last settled 7 months later! Appalling behaviour - no wonder our insurance constantly rises.
Reply from Hastings Direct
Hi Judith,
Thanks for your review, we’re sorry you weren’t happy with our service on this occasion and had a poor experience during your claim.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
If you think this claim was incorrectly handled and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Review of ProCook
What a lovely shop to visit- caters for everyone with a great selection of prices and products.
Reply from ProCook
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consider our shop lovely with a great selection of products.
Review of NatWest
This review is on behalf of a friend who does not have internet banking. She has received a letter from NatWest about the transfer to them. She has used the card to pay for her weekly shop which she phones Sainsbury’s to order. She is completely confused as no mention is made of her being able to continue using her new NatWest card, once it is issued, in any way other than online or on the App. Absolutely disgusting behaviour which is frightening a lot of old people who do not want or who are unable to do everything on line.
Review of The Motor Ombudsman
I have not had the final report yet, but so far it has been an excellent experience. I will report back when the report is finalised.
Review of Iglu Cruise
Holiday booked and confirmed very quickly - helpful staff - great experience
Review of Vax UK
Only had my new Vax for one week but all good so far. Love the stair tool!
Review of YouGov
It’s good to give your views on various subjects. Can sometimes be repetitive but usually only takes 15 minutes out of your day- and you get rewarded with a gift voucher!
Reply from YouGov
Hello,
Thank you for the review!
We’re really pleased to hear that you enjoy our surveys.
Your feedback is important to us, and we really appreciate the time you take to participate in our research.
Kind regards,
The YouGov support team
Review of CurrencyFair
Excellent service. And when I had a query the Support Team were brilliant!
Reply from CurrencyFair
Hi Judith,
Thank you so much for your kind words!
We’re delighted to hear you had a great experience with us. Your feedback means the world, and helps us improve our service offerings going forward.
We look forward to assisting you again soon!
Kindest regards,
The CurrencyFair Team
Review of Leisure Guard Insurance Services
Been with this company for several years. Good cover for a reasonable price - although I’ve never made a claim so can’t comment on that aspect.
Reply from Leisure Guard Insurance Services
Thank you for your positive feedback. We appreciate your loyalty as a long-standing customer. We're glad to know that you've found our coverage to be comprehensive and reasonably priced. While we hope you never need to make a claim, we're confident that our claims process is efficient and reliable should the need arise.
Review of Cahoot
Have banked with Cahoot for over 10 years. Opened a new Bond account on 14th January and transferred the money from my account that had matured. New account has disappeared into the ether. Phoned on Monday and told to fill in a new ID form - not electronic and I have no ability to print off a form. Why do I need to complete new ID information? I asked to speak to someone to go through security questions but was told that wasn’t possible. Have sent several emails and no response whatever. In the meantime I cannot see where my money is. Absolutely shocking customer service.
Review of RAC Breakdown Cover
Quick response, very helpful mechanic. Really important as a lone female, felt so relieved for problem to be sorted so quickly.
Reply from RAC Breakdown Cover
Good evening,
We are pleased to hear that you received a great service from our teams. We’re glad that they were able to help out and if you need anything else, don’t hesitate to reach out to our team on Facebook or Twitter!
Thank you,
Sonia
Review of Freebird Airlines
Travel to Antalya. No worse than any other budget airline. Long queue to check at Gatwick as there is no on-line check-in. However flight was good, even got a free cup of tea or coffee! Staff were smart and friendly.
Review of YouGov
Good to give your opinion on various matters. However some can be very repetitive!
Reply from YouGov
Hello,
Thank you for the review!
We’re really pleased to hear that you enjoy our surveys.
Your feedback is important to us, and we really appreciate the time you take to participate in our research.
Kind regards,
The YouGov support team
Review of ROCK Insurance Group
Reply from ROCK Insurance Group
Dear Judith Stratton,
Thank you for your kind review.
We at Rock Insurance appreciate your feedback and we are pleased that your experience with us has been a positive one. We look forward to doing business with you again in the future, thank you.
Kind Regards
Michelle
Review of Selph
Ordering and Delivery of test kit really easy and quick. Would be useful to know what you need to hand I.e. passport number, flight number etc etc before actually starting to complete the test and scanning the QR code. Otherwise an excellent service.
Review of ElectricalDirect
Brilliant company to deal with. I ordered the wrong item and it was picked up and I received a refund really quickly - well done!
Review of Travelzoo
Excellent deal- fabulous hotel, setting and food was lovely. Really nice friendly and welcoming staff.
