AN

annie

United Kingdom

Reviews

Review of Iceland


Rated 5 out of 5 stars

So good to see Iceland back with…

So good to see Iceland back with Clearpay and now i can also do it o my laptop instead of just the app on my phone something i couldnt do before when i came to putting the order in. Very happy.

February 11, 2026
Unprompted review

Review of Clearpay UK


Rated 5 out of 5 stars

Wonderful to see Clearpay back on…

Wonderful to see Clearpay back on payment options at Iceland and i dont have to use the app on my phone everytime , i can now do it on my laptop Iceland account something i couldnt do before ., Thankyou Clearpay and Iceland.

February 11, 2026
Unprompted review

Reply from Clearpay UK

Hi Annie,

So great to hear, thank you! 

We’re super happy you are loving our services!

Happy shopping! 💕️

Review of Iceland Foods


Rated 3 out of 5 stars

wheres Iceland on the Clearpay app gone????

So Iceland,, can you tell us why your not on the Clearpay app anymore? Is this a pause or for good?. i used Clearpay for online shopping twice a month but now not at all. I do not want to get Klarna its nothing much like Clearpay , they're very intrusive whereas Clearpay are not and they're so much more straight forward. Like Amazon you will lose many customers that used the clearpay app to shop with you. The gift card on Clearpay isnt much help as its instore only so ive gone to the Asda gift card instead to get my grocery deliveries , they let you order online and deliver. I hope you get Clearpay back and keep thousandds of customers you are losing. Please do not say its Clearpay as ive been in contact and its down to you to remove them as it is with Amazon .

February 10, 2026
Unprompted review

Review of Amazon.co.uk


Rated 4 out of 5 stars

where is Amazon on the Clearpay app????

I'd very much like to know if Amazon is going to again start using Clearpay as a payment method. I do not care to get an Amazon Barclay card as after 6 months i have to start paying interest like all credit cards. So Amazon your more or less charging interest on goods when using your credit card to buy on tick unlike Clearpay app which was there for those that do not have great credit scores or £££ sitting in their bank accounts. . There's thousands of Amazon customers out there that used the Clearpay app to buy goods from you . When is it coming back as a couple of e.mails from you posted on social media said you'l have Clearpay back in a few weeks, Is this true? If it's not returning il be returning to E.Bay who still do Clearpay and you will lose thousands of customers. As for Klarna theyre not as easy going as Clearpay so i wouldnt be expecting your previous Clearpay customers to change to Klarna i know i wouldnt , to complicated and nosey unlike Clearpay. An honest answer from you about Clearpay returning would be nice. Maybe your testing the water to see how many customers you loose without Clearpay and how many new customers for your card you'l get by stopping it . I do know though that Clearpay customers are very unlikely to get your amazon barcley card or Klarna. I really hope its returning as you said in text .Please do not say it's down to Clearpay as ive been in contact with them and it's down to you to remove them.

February 10, 2026
Unprompted review

Review of Clearpay UK


Rated 5 out of 5 stars

What a wonderful customer service…

What a wonderful customer service Clearpay has. Reply from Clearpay after review on here said to go to my clearpay app and straight away i got the help i needed, no AI but an actual person . Immediate reply to my question . I have to say it again that Clearpay is theee most easiest company ive ever had to contact and to use.

February 9, 2026
Unprompted review

Reply from Clearpay UK

Hi Annie,

Thank you for taking the time to write such an incredible review. 

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Review of Clearpay UK


Rated 4 out of 5 stars

Wheres Amazon and Iceland gone????

Hello Clearpay, whats happened to the use of Amazon and Iceland home grocery shop on your ap? Ive never had any downs about Clearpay and ive bought a heap of goods using it but now my main two have gone ! Whats happened to them?? I dont want Klarna , it's to complicated to get an account there and Clearpay is much more straight forward to use. My buying will now go down as i cant leave the house and go instore for groceries so i relied on you and as for Amazon what better place to go for next day deliveries and bargains . So Clearpay,, what's happened? Its not my account as ive been with you since August 2023 and not once missed a payment. Ive spent hundreds using Clearpay and my 2 daughters also use my account so let down for the 3 of us, Why are you disappointing so many people as ive read the comments online of disappointed customers who do not wish to go to nosey Klarna ???

January 26, 2026
Unprompted review

Reply from Clearpay UK

Hi Annie,

I understand where you are coming from.

We really want to help you out with this. Can you get in touch with us directly please?

You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'help' icon located in the "My Clearpay" section.

Thank you,

Review of Sainsbury's


Rated 3 out of 5 stars

wheres my missing item Sainsburys…

Wheres my Banoffee 500g pie i paid £2.60 for on online shop ? Its down as available on my order , maybe the delivery driver took it home for tea . Cant get onto the complaints e.mail as it doesn't deal with missing food , or find out the balance on my egift card with Sainsburys. Why only one leg of lamb and not 2 as theyre still online to put into your basket???Phone always busy, Bots are a waste of time.order n.o is .#1226521611 Sainsburys ,maybe il have better luck on here of finding out and when my refund is returned to egift card .

December 3, 2025
Unprompted review

Review of Littlewoods


Rated 1 out of 5 stars

Why has Littlewoods stopped sending…

Why has Littlewoods stopped sending return forms in with orders!!! Now you have to write your own out on any scrao of paper you can find. Name , acc number, item number, reason for return catalogue item number size etc etc etc . Dont they think theyre giving many enough to do with return labels! Millions of people dont have a printer to do labels, millions dont live close to a drop of point or a Place to get labels printed ,millions dont even have a smart phone. Pull your socks up Littlewoods !! This is my last order, im knocking Littlewoods on the head. 0 out of 10 for helping customers.

November 12, 2025
Unprompted review

Review of Currys


Rated 1 out of 5 stars

CARE PACKAGE IS THROWING YOUR MONEY DOWN THE DRAIN.

Lousy service for repairs and replacements. Ive been paying care package for 5 years for a Logik tv, never had any problems but the remotes playing up taking me to the wrong tv stations. Requested a replacement remote 2nd of Oct -didnt show up. Called on the 15th and they had wrong address on my account -so they said. Promised another in 7 to 10 days - no remote. Rang today recieved another promise . DO NOT GET A CARE PACKAGE AS THEY DONT HONOUR THEM. After paying £3.60 a month for 5 years theyre to tight to send a new remote. I wonder what trading standards would say about it? , theyre my next stop if the remote does not turn up in 7-10 days . Like so many they take your money and your on your own. Im now using my old tv , the remote works on that .

October 25, 2025
Unprompted review

Reply from Currys

Hi, I am sorry you were left with that opinion, that is really disappointing to hear. If you still require assistance here, please contact us at [email protected] with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR53950. We will get back to you as soon as possible. Thanks – Jodie

Review of QVC UK


Rated 5 out of 5 stars

Great eperience shopping with QVC UK…

Only my second time useing QVC UK tv shopping channel . I bought 2, beautiful giant glass rotating light up baubles ,green one for on the floor next to the fireplace and the gold one as a centre piece (i will add with some green or gold foilage around the base) for my large Xmas dinner table. They look great , arrived within a week and were extremely well packaged, Price was good to and as i got them on the easy payments it doesnt put a hole in my bank account. Very happy with QVC UK .

September 24, 2025

Reply from QVC UK

Hi Annie, thank you for your lovely review! We're thrilled to hear that you love your beautiful giant glass rotating light-up baubles. It sounds like they will make stunning additions to your Christmas decorations. We're glad they arrived quickly and were well-packaged. It's wonderful to know that our easy payments option worked well for you. We look forward to serving you again soon.

QVC Customer Care

Review of Prezzee UK


Rated 5 out of 5 stars

Save for Christmas use Prezzee and Clearpay..

How nice to have such a helpful customer services and you can be put onto an agent if the AI cannot help , no long waiting time either. Last night i had purchased an e,gift card for my daughter using the equaly wonderful Clearpay and i missed part of her e,mail out so had no idea where it had been sent to . I thought id lost it for good so i bought another useing the correct e.mail. This morning i spoke online to Genno who is a great agent. He asked a few questions like order n.o etc . As id already sent my daughter a replacement he resent it from the wrong e,mail id used to my e,mail , Excellent!! Great agent is Genno as are 2 other other agents ive spokento in the past, Prezzee is great to deal with as is Clearpay, my Christmas is almost sewn up and paid for by buying Prezzee e.gift cards using Clearpay , what a team .

October 16, 2025
Unprompted review

Reply from Prezzee UK

Hi there,

Thank you so much for the compliment about Genno! 

We are so pleased to hear that they could help you properly. 

Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.

Thanks again for your support!

Review of TalkTalk


Rated 1 out of 5 stars

TALKTALK , ONE TO AVOID .

NO customer service at talktalk , absolute shambles of an internet company. Cant pay online anymore as ive always done ,AI on online chat tells me its work being done online for the 2nd week running B.S.,,, but f course its not. then itl connect you to our 'experienced someone or other', another AI and again the 2nd AI comes on the chat same answers and again with 3rd AI. how do i know theyre all AI ? , because they all give the same answers -3 AI's with the same identical lies, theyre unhelpful. Ive been on Resolve but no replies from this bad company. DO NOT USE TALKTALK. Plenty of other smaller internet providers that have actual people manning the phones and theyre cheaper, Shop around as im doing , find a good one , not the well knowns. It's like voting in the elections , all hot air and expensive, smaller companies worth giving a go and a few have no contract and weekly payments .My experiance is ongoing as no response from Talktalk but ive put todays date.

September 15, 2025
Unprompted review

Reply from TalkTalk

Hi
Thank you for sharing your experience. We're very sorry to hear about the issues you've faced with our online payment system and the support you received. We understand how frustrating this must have been, and we regret the inconvenience caused.
We aim to provide helpful and efficient service, and it's clear we fell short in this instance. Please be assured that we’re investigating these concerns to improve both our customer support and the functionality of our online systems.
Your feedback is incredibly valuable as we work to enhance our services and ensure a better experience moving forward to get you the support you need can you please use this link http://www.talktalk.co.uk/trustpilotchat. and a member of our team will look into this for you
Warm regards,
Jos – TalkTalk Team

Review of Prezzee UK


Rated 5 out of 5 stars

The answer i wanted to hear

I was unsure if i could send the gift cards onto family members e.mails at xmas and the answer was what i wanted to hear. So a gift card a week via the equally wonderful Clearpay. That's my xmas gift list sorted.

September 8, 2025
Unprompted review

Reply from Prezzee UK

Hi Annie‍,

Thanks for your positive feedback on Prezzee! We're glad you had a great experience. 

Your input helps us improve continuously. 

If you need assistance or have suggestions, feel free to contact us. We appreciate your support!

Review of Next


Rated 1 out of 5 stars

NEXT WONT LET US LOGIN

2ND TIME THIS WEEK I CANT GET INTO MY NEXT ACCOUNT. THEY SAY MY PASSWORD IS WRONG WHEN IT ISNT , THE CODES DONT ARRIVE ON MY PHONE, THE CODES SENT TO MY E,MAIL ARE WRONG WHEN I PUT THEM IN, DIDNT USED TO HAVE THIS PROBLEM. IVE DECIDED TO CLOSE MY ACCOUNT WITH THEM AS IS MY DAUGHTER WHO HAS BEEN WITH THEM FOR YEARS AND HER HOUSE IS FULL OF NEXT FITTINGS AND FURNITURE . SHES HAVING THE SAME PROBLEMS, DONT THEY WANT PAYMENT OR ARE THEY JUST AFTER THE LATE FEE CHARGE? BYE BYE NEXT , YOUR OVER PRICED ANYWAY.

September 1, 2025
Unprompted review

Reply from Next

Hi Annie,

Thank you for your feedback, this is really disappointing to hear so we’d really like the opportunity to discuss this further with you.

Please drop us an email on [email protected] with a copy of this review and we’ll be in touch shortly.

Review of Clearpay UK


Rated 5 out of 5 stars

Great company.

Excellent company which i cannot fault . Ive been with them over a year now . I do my buying online mainly using Clearpay and pay Clearpay online sometimes early but never late .I buy a lot from OnBuy market place who accept Clearpay and Amazon .If ive had a problem with an item not arriving OnBuy , Amazon etc and Clearpay have refunded me within the week. Ive done this through e.mails never the phone and they have always been supportive .Gift cards i use online and ive currently started buying one a week for Xmas. Sorry but ive no gripe with them so i must be very lucky going by all the negative reviews on here or the happy and satisfied Clearpay customers dont write a review and a few disgruntled customers do. Keep going Clearpay your a Godsend .

June 20, 2025
Unprompted review

Reply from Clearpay UK

Hi Annie,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! 

Thank you for your positive feedback and on-going support!

Review of Asda


Rated 1 out of 5 stars

Mouldy and defrosted grocerys

Home delivery grocery shop Mouldy pitta bread . Green mould and white patches , frozen food part defrosted. Yes its a hot day but thats what the special refrigerated vans are for. Will stick to Tesco and Icelam .

June 19, 2025
Unprompted review

Review of iD Mobile


Rated 1 out of 5 stars

terrible company with 'no' customer services.

Terrible company, cannot talk to a human person, its all AI. I very very rarely use my mobile outside the home as im housebound yet all my roaming is just this month being used and im buying more . Ive been with ID mobile for some years but this month it keeps telling me my roamings used up , i can top it up . Ive been topping it up as i dont want my phone cut of. I looked up that its my phone or my network. Isnt my phone its on the same settings etc its always been on. My network is the same ive had for years with no problems an i eang them and they checked the line -the lines fine . My phone bill is capped. Ive come on here to let those that are considering changing to ID mobile not to. I just tried to log in and they kept saying my passwords wrong which i know it isnt then they blocked me for trying 2 times. The only way you can talk to an agent is when you log in , first you get AI who give you options as these companys all do. To get to talk to an actual person you have too lay it on thick or your fighting a losing battle . IF YOU GO WITH A NEW PHONE COMPANY WOULDNT YOU LIKE TO KNOW YOU CAN RING THEM AND SPEAK TO A HUMAN NOT AN AUTOMATED MESSAGE THAT TELLS NOTHING YOU DONT ALREADY KNOW WHEN YOUR HAVING PHONE PROBLEMS ?? IF YOU DO THEN DONT GO WITH ID MOBILE , THEYRE NOT INTERESTED.

June 10, 2025
Unprompted review

Reply from iD Mobile

We are so sorry to hear you feel this way Annie.

Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.

We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.

We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays. If you type 'talk to an agent' it should bypass the bot for you.

https://www.idmobile.co.uk/live-chat

Additionally, we have our Community page, which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers. https://community.idmobile.co.uk/

We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.

https://www.idmobile.co.uk/legal/accessibility

If you need further assistance, and would prefer to email us, then please email us on [email protected] with further information about your issue and your personal details.

We would be more than happy to help you in any way we can.

Thanks,

Sian
iD

Review of Amazon


Rated 1 out of 5 stars

SHOCKING DELIVERY SERVICE AND CUSTOMER…

SHOCKING DELIVERY SERVICE AND CUSTOMER SERVICES . TWICE IN ONE WEEK BEEN LET DOWN. DO THESE PEOPLE THINK WE HAVE NOTHING TO DO ALL DAY BUT SIT WAITING FOR A DELIVERY THATS NOT TURNING UP WHILE LOOSING MONEY TAKING TIME OF TO BE IN??!! . CUSTOMER SERVICE AGENTS LIE THROUGH THEIR TEETH THAT 'YES WEVE SORTED IT YOU WILL GET YOUR DELIVERY BY 10 TONIGHT ' JUST TO GET A GOOD RATING AND OF COURSE THE DELIVERY DOES NOT ARRIVE. NOW WAITING ON ANOTHER DELIVERY FOR TODAY WHICH HAS NOT EVEN LEFT THE DEPOT . A1 SAYS 13TH INSTEAD OF TODAY THE 9TH . THINK IL GO BACK TO OnBuy , MORE RELIABLE AND I CAN USE CLEARPAY ON THERE . BYE BYE AMAZON

May 9, 2025
Unprompted review

Review of OnBuy.com


Rated 5 out of 5 stars

OnBuy , a really great market place…

Ive bought many things from sellers on the OnBuy site . The vast majority are free delivery. All sellers accept Clearpay & Klarna along with paypal etc. Clearpay , another exellent company if you want to spread the cost with no interest. There are thousands of products available all on one site at OnBuy. Well worth a visit.

March 27, 2025
Unprompted review

Reply from OnBuy.com

Thank you for your kind words and for sharing your positive experience with OnBuy. We appreciate you highlighting the wide selection of products, the convenience of various payment options, and the availability of free delivery. We strive to provide a seamless and enjoyable shopping experience for our customers, and your feedback encourages us to continue doing so.

Have a great day!
OnBuy Trustpilot Team

Review of hmv (UK)


Rated 1 out of 5 stars

Awful online shop

Awful online shop. Wanted to buy The Menu dvd but all i got were drop downs ,nothing was plain and simple . Put the title in for films and tv typed in the title then they wiped it out . Got it from Amazon in the end.

March 17, 2025
Unprompted review

Reply from hmv (UK)

Hi Annie,

Thank you for your feedback and we are sorry to hear you had a difficult experience.

We will certainly pass on your comments to the relevant department for their review.