Prezzee UK Reviews 3,209

Ross very helpful. I’m still not quite sure about what actual wallet should be ESB yesterday said I should have two €12 rewards cards & two €3 euro cards. After talking to Ross earlier he forwarded... See more

We need to using real life people more - had a bit of a nightmare with their AI chatbots/email that was not understanding my request but eventually got through to living beings who were excellent and... See more

Marco was a genius, so professional in his job, I couldn’t log into my account to receive my gift card as I had recently changed my mobile no, Marco sorted the problem out within 2 minutes. Kee... See more

I've bought many gift cards from them and used them with ease. Then my child bought one without my permission, and the customer service advisor was polite, professional and fast acting in canceling th... See more

I won a £10 eGift through a McPromtion at a well known Mcburger chain. Unfortunately it didn't work so I contacted the Prezzee chat help feature and was quickly connected with Martyros. What a nice ch... See more

⭐️⭐️⭐️⭐️⭐️ I can’t thank Arnel enough for the incredible support this past week. After days of wrangling and hitting roadblocks, Arnel stepped in and delivered the perfect and most impactful reso... See more

After numerous email to Preexe, trying to retrieve my first ever self-gift card to place an Uber Eats order, I almost gave up. The other customer services reps were polite and professional but unab... See more

I had an issue with Clarplay. Please don’t get the Airline voucher if you are looking to travel on Ryanair. It does not cover this Airline ( please read the terms before you activate any vouchers ) H... See more

The team member April Mae Arinas was very kind & courteous with me after a frustrating week of me not being able to find where my gift voucher had been sent too. I’m not very tech savvy to add to... See more

Wasn’t receiving sms code too access account to redeem gift card, had been trying for hours, had been through the same agent Asmaa twice who never helped in the slightest to finally try again and get... See more

Called today after trying my hardest to get a refund for a ticketmaster gift card that I was unable to use for its intended purpose. After continuous failure, I was assisted by Farida who promptly ac... See more

“I purchased an Asda gift card through Clearpay, but it didn’t arrive in time. Since I needed to complete my shopping, I ended up paying with my credit card instead. I reached out to Prezzee rega... See more

I had lost my voucher worth £100 due to a glitch on Asda online.. prezzie really went out their way to get my refund after Asda were really unprofessional for 3 weeks in their investigation. I wont b... See more

My enquiry concerned one of two e-gift cards i purchased for my daughters birthday. One i couldn't see if it had been delivered. I contacted customer service and was helped throughout by Dianne,... See more

Initially I was away to give up on my query as my Asda gift card had not been sent into my wallet, until agent Jheraldine took over and she was no way letting me give up, and after upteen emails we g... See more

Joe sorted my problem out straight away with absolutely no problems whatsoever, he helped us out within seconds of calling him He was very polite and helpful also asked if we needed any else sor... See more

Absolutely awful customer service. Needed to update my phone number to be able to access my account. Never any agents to answer the phone. No response on live chat for 4 consecutive days waiting for o... See more

Received a gift card via email today. As scams are so prevalent nowadays, I prefer not to click on any links from the email. Instead I chat up Llodia via Prezzee website, and request a link where I ca... See more

These days when good Customer service is rare..this was a breath of fresh air!! I contacted Prezzee on 8th Jan and was communicating until 11th as my gift card was not working. Every Advisor was so... See more

UPDATED REVIEW.... STILL STEAR CLEAR OF THESE CON ARTISTS So as per their responses that they woukd replace the card.... they've removed the original card from my prezzee app. But NOT s... See more

I have used Prezzee successfully up until today. Purchased an Etsy giftcard for £20, tried numerous times to redeem it, kept getting an error message. Did live chat with Margie, who advised that I con... See more

Scammers working in customer service. Within 10 minutes of telling them how useless they were. my istagram was hacked. NOT a coincidence. Useless. Ignores Irish customers. Extremely long wait fo... See more

Terrible and slow service, would highly avoid if possible and please do not purchase any gift cards from them on Clearpay/Afterpay. They will completely rip you off by having a broken log in and text... See more

Firstly attempted to make a purchase 4 time using 2 different payment methods. Each attempt resulted in an error at payment “We are unable to process Your order at this time. Please try a differen... See more

Bought a ticketmaster gift card over 6 months ago in June went to use it website wouldn't accept it. Tried to get a refund for it was ignored then told I can't because I accepted it. Told it was a pro... See more

Awful had a problem with voucher no common-sense in resolution. Andy b the supervisor actually lied and blamed the vendor for the refund refusal Didnt realise i was talking to the vendor... See more

Very poor chat experience with advisor Nova Banawan , very slow response and had to repeat enquiry as they did not understand ! Over 30 mins wasted and still no further forward and so rude they jus... See more

What went wrong this time is the opening line on the reviews page this tells you everything you need to know about prezzee . Poor I T ,do they really think people don't know ita an algorithm not cust... See more

Absolute joke of a company. I regularly spend a lot of money with them and their customer service is non existent. I purchased a travel card which said it can be used online with Hoseasons. Tur... See more

Gift card can not be redeemed because OTP isn’t being received by mobile. Never had a problem before but now there are multiple issues with logging in and accessing the account. AI chat agents are al... See more

I thought this was a great idea until I had a problem with one of my vouchers I paid for. It was an invalid code. I kept going back to customer support via email/webchat to let them know it wasn’t wo... See more

Used prezzee a few times before and never had an issue but completed 2 orders tonight for 2 gift cards and one of them went through fine but the second one I had an unexpected error message come up on... See more

The whole process of activating the gift card took too long. I actually lost my delivery slot. This has happened before. If I hadn't used Clearpay to purchase the card, I wouldn't use your company. I... See more

After sending numerous emails with no reply after 5 days I was getting extremely annoyed I found a live chat link and spoke to a lady called Sandra Ramzy who sorted my issue out immediately and prof... See more

I created my account and added some gift cards. After half an hour I tried logging into my account and it said your account is deactivated. There was no reason and given and all I did was created an a... See more

Not a B2B company. If you are looking for a gift card solution for your business, I do not recommend Prezzee. The platform works well but there is no support and responses are extremely slow. Account... See more

I bought an Uber Eats e-Giftcard when I went to redeem it it wouldn't go to the redemption page. I contacted Prezzee customer service and was told they're not going to do anything. So i don't get w... See more

Can’t make account Can’t get sms verification tried so many times and no resolution spoke to customer service said they were trying to fix and no timeframe but days later it still doesn’t work can’t... See more

Tried for 30 mins on an online chat to log in explaining I can not access the email registered. Just wanted to talk to a human rather than a automated system constantly ignoring my request. Still no r... See more

Do not use this company! Poor customer care! I purchased an e gift card before Xmas that did not work in Costa and am still waiting for a refund! I was told to cancel a PayPal complaint and my refun... See more

Good customer support and easy website. Whilst the purchasing process was dead easy, I had a problem getting the receipt. So I fired up the chat and once the AI chatbot failed I just asked to speak t... See more

Lovly Prezzee got my Voucher refunded They Responded within three minutes and contacted the Retailer on my behalf. They were diligent and supportive along the way. Thank you fof the refund. Wishing y... See more

Honestly would do 0 stars if I could!!! Great selection of cards but here's the problem I couldn't redeem any at all. Went to customer support and got no where was told to create an account for verif... See more

Have been using Prezzee for a good few months, always great. However did come up against an issue tonight. Joe from Prezzee sorted it all out within a half hour, amazing customer service 👏 👌 Well do... See more

Very worried as I haven’t used my voucher and not very good at reading and writing and couldn’t login so I gave them a ring. It did take a little bit of time to get through but once I did. kerdany the... See more