United Kingdom
Review of The Insurance Emporium
Excellent efficient friendly and prompt service
Reply from The Insurance Emporium
Good afternoon,
Thank you for taking the time to leave a review. We are pleased to be of assistance.
Kind regards,
Joe,
The Insurance Emporium
Review of Sunfere
Appalling customer service. Use delaying tactics when you have told them item doesn't fit. Then instead of giving you you the return address for a refund they then offer you either a 60% or 40% refund if you keep the garment! Why would anyone want to keep a garment that doesn't fit!!! My complaint is now over 4 days and still no return details!!!
Reply from Sunfere
Dear Andrea,
We sincerely apologize for the frustration you’ve experienced. We completely understand your disappointment and are truly sorry that your shopping experience did not meet your expectations.
This case was unfortunately handled by a newly onboarded customer service colleague, which led to delays and some miscommunication. Please rest assured that this does not reflect our usual service standards. We are actively reviewing this case internally and continuously optimizing our return and after-sales processes to prevent similar situations in the future.
Regarding your return, the return address and detailed return instructions have already been sent to you by email. Kindly check your inbox (and spam folder, just in case) for the full details. If anything is unclear, our team will be happy to assist you further.
We genuinely regret the inconvenience this has caused and truly appreciate your patience and understanding.
Warm regards,
Joe
sunfere support team 💖
Review of The Diamond Store London
Review of Karen Millen
I have had an excellent customer service experience from a member of staff called Tunis. I left a message regarding a faulty item I had purchased late in the evening and the following morning I had a response. Tunis kept me updated throughout the day and although the item is no longer in stock I will be provided with a refund. Excellent thank you Tunis you are a credit to your company.
Reply from Karen Millen
Hello there Andrea, thank you so much for the great feedback, Tunis will be very pleased. I'll be sure to pass on the feedback. She will be over the moon.
Best wishes, Mia
Review of The Range
Reply from The Range
Thank you for the fabulous review Andrea! We hope that you will shop with us again soon. - Ben
Review of World of Books
Lovely books in great condition at great prices
Reply from World of Books
Thank you for your review
Many thanks, World of Books 📚♻💚💿
Review of T.H.Baker
Review of Designer Perfumes 4u
Reply from Designer Perfumes 4u
We hope to work with you again in the near future, Thanks for understanding our teething issues.
Review of World of Books
Great value for money excellent condition
Review of Country Attire Ltd. (www.countryattire.com)
Excellent products and value for money. Great service will continue to use as never let me down😀
Review of Chris & Sons
Reply from Chris & Sons
Were glad you had a positive experience shopping with us and hope to see you shopping again soon.
Kind Regards,
Kim
Review of horze.co.uk
Excellent service delivered in time for daughters championship
Reply from horze.co.uk
Dear Andrea,
Thank you for sharing your positive feedback about Horze.
Kind Regards,
Team HorZe
Review of Laithwaites
Excellent selection of Marlborough sauvignon blanc
