Were they disorganized, oblivious, or just didn't care?
I need to file an amended return for 2023, so made an appointment with one H&R Block office in Denver, and the tax prepper had such a thick accent from outside US, this made it more difficult to understand! So I cancelled that appt., and then made an appointment at another office. The 2nd HRB office, the tax prepper wanted to charge me $150.00, simply to help me file an amended return, yet leaving my documents for one week without bothering to even look into it! So I made an appointment at a 3rd office. When I arrived on time for my appointment, another client was currently with the tax pro And ran way over into my appointment time! I waited 25 minutes after I arrived on time for my appointment. Once the current client left, the so-called tax pro decided to a pow-wow teaching session (my sarcasm) with another tax prepper, completely overlooking that I had waited about 25 minutes after arriving. If I make an appointment for a scheduled time, I expect to wait no more than 10 minutes because my time is also valuable. The so-called tax specialist seemed disorganized, and oblivious to the fact I had waited as long as I had so I decided to leave that office, telling them to shred my documents I had left. Good Grief!! So now, I am trying one last time and the 4th time. I have made another appointment with a different office... for the 4th time! This is not acceptable service to me, when my concern I would pay good money for is shoved aside or made less significant having waited one week with no progress from one so-called tax pro and then another office oblivious to my time as if my time doesn't count, but only theirs does? I am hoping, finally, to find an organized, considerate, efficient, and aware tax professional who treats clients paying them for services tax pros deliver in timely manner as they themselves would be treated. What unprofessional behavior from the 2nd two offices! Good Grief! What will it take to find a trustworthy, professional, organized and considerate tax worker who regards time clients spend, esp. if I am paying them? No professional office should allow other clients to impose into the time of upcoming client appointments unless it is acknowledged and negotiated. I get that sometimes that may happen. But I had an appointment for specific time, and it was overlooked-they didn't seem to care! I'm not waiting until You're ready being oblivious to anyone's time but your own! My time is valuable, and I would be paying you! Get it together already, Please!
March 10, 2024
Unprompted review