Dodo Services Bewertungen 455

Worst Internet service provider ever first of all sold me a 50 MBPS plan but we’re only ever able to deliver 25 MBPS. Got a Refund for the period of six months I had been overpaying. Then my service dropped out and I had no Internet. They said it was an NBN issue and I requested to cancel on that day (only two days into my billing cycle and for a refund for the month). Refund was confirmed and service cancelled on top of my original refund for overpaying for six months. Got a call from the customer service representative who had already confirmed the refund saying that I would only get the initial refund as he didn’t understand my case. He was rude it is the worst customer service I’ve ever experienced. Dodo had no solution to my issues ever.

Dodo has disappointed me in all their areas. I had energy, nbn and mobile with them. I haven't received one electricity bill, and have no visibility on my online account for any of my services. I've been on the phone to them for countless hours asking for this to be resolved. And they have taken money out of my account for my last energy bill which was unusual high compared to the rest of the years usage.

Offshore call centre, Phillipines based so expect English with ZERO logic nor understanding. Just spent 8minutes repeating myself asking simply if there were any signup offers for gas, power, internet and mobile. Agent Laurence proceeds to try to verify my details five times - I’m not an account holder. He then begins explaining each plan for internet only, avoids speaking about power or gas let alone if any signup offers for a new customer. I eventually gave up and hung up, I’ve signed with a different company. Don’t bother, this company is only worth your peace if you have nothing else to do with your self and want problems. Too bad it couldn’t be a local call centre either maybe some logic and understanding could have gained a customer.

What a joke of an ISP. Constant drop outs on their modems and terrible service.

I have recently switched my NBN 500 supplier to Dodo and on completing the application details online and entering my credit card information I promptly received an email accepting my request.
The email stated that my current connection could be disconnected within a few minutes and will receive an email as soon as the service is changed over. I could find no facility to nominate a changeover date on the application, which I have had with all the other providers.
I promptly phoned Dodo and waited nearly ¾ hour for the phone to be answered and was then told I need to speak to accounts. They switched me to Tech support and after another ½ hr I finally spoke to accounts stating I needed to advise my current provider of a cutoff date and coordinate the switch over.
I was then told verbally my internet had already been switched and they could do nothing about it, they were very unsympathetic. I then waited for and did not receive a promised email advising me that the connection was completed and also the instructions on reconfiguring the modem. Consequently no internet for ½ day until I finished up phoning Tech support which resulted in them having to reconfigure the modem so that I could use the internet.
Beware if you need to advise your current supplier who requires notice before a switch Dodo has no facility to do this. It is done as soon as the application is completed. There is long wait on the phone to get answers meanwhile you have been switched. Your previous provider generally won’t give you a prorate credit for any overlap time as payments are month to month. Not happy Dodo.

If I could give 0 stars, I'd give less than.
Can't get through a single 40 minute episode of something without having to reconnect 35 times (not even an exaggeration), let alone a movie. If someone is watching something, & someone else comes home, literally the SECOND they pull up & their phone links to the internet, it cuts off. When you contact them to fix it? Oh we'll upgrade you! And it works!... for like 3 days! We live in the middle of town, there is absolutely no excuse for the internet to be this trash for the amount paid. Will not be reconnecting when we move.

2 weeks, countless hours of hold time, and still no internet service ... a highly frustrating company to deal with.

Ended my plan a day early which means I lose my number.

Never use them

I would have given dodo a 0/5 but that wasnt an option. absolutely useless service provider

Please improve the customer support response time. It takes a long wait to reach the support. Anyways, I have no other issue with them. I hope they will care more for their customers.

Useless customer service

I bought 5 sim cards, everyone's except mine worked. The coverage is pretty good, I will admit. But the customer service is useless.

1st attempt - Phone was stuck on SOS after sim card activation, Dodo told me to wait 24 hrs.

2nd attempt - Dodo told me they're doing a network restart. Wait 24 hrs.

3rd attempt - Dodo put in a mydodo request and to wait up to 72 hours for a response. No response despite a follow up.

4th attempt - DODOsaid they'll send me a sim card replacement and tried to CHARGE me for the service, stating the service will be suspended. Around this time it's been 7 days. They also said a sim card will take 1-4 business days and to call them if I hadn't gotten it.

5th attempt - Dodo are now saying sim card replacements actually take 10 business days and promised me it'll come the next business day. Get stuffed.

Thanks to Dodo I've lost my number and have to get a brand new one. Incompetent staff and long waiting time. I understand it's not one individual person's fault but Dodo is a bloody disgrace. I would avoid them at all costs.

I was with Dodo for 2 years. I moved house and signed up with them for the new house and they sent me their welcome letter but 4 months later and no bill from them I rang to see what was going on. I was passed to 2 different people and then they told me they don’t supply electricity to this area. When I asked why I wasn’t told she hung up on me. Now I have had no provider for 4 months and have a huge problem. I would never go with dodo again and I hope nobody else gets this company for their electricity. Don’t do it.

Dodo self service has been down for updates since about October 2025. Was originally told it would be running early December, then January. Just got off the phone with them and was told they have no idea when it would be complete. I dont have time to sit around on hold waiting to talk to someone only to be transferred to three different departments. Will be looking for another provider and will never recommend Dodo to anyone. On another point, when we originally got Dodo internet it took almost 3 weeks for it to connected. The technician they sent did not have the skills to complete the connection so we had to wait for another tech. You wonder why the Dodo went extinct..

Terrible Terrible service, plans that just don't live up to expectation.
Drop out continuously and staff have no idea how to fix it.
DONT WASTE YOUR TIME OR MONEY WITH THIS COMPANY

Useless company, wait time to speak to someone on the phone is over 20 minutes wait, cannot sign in as site is useless & not working. I commented on bot line 5 times, waited 26 minutes & still waiting for a response! YES PATHETIC!
Would definitely NOT RECOMMEND THIS COMPANY

Worst customer service ever had.
Been waited on the chat 45 minutes before getting someone on.
Then I went to toilet and someone in that moment decided to answer but been inactive for 3 minutes so they tried to hang up on already.
Once connected they are very slow to address your issues with repetitive questions and each reply takes at least 2 minutes even to just say “ thank you”.
After giving all my details and issues and been all up 1 hours already I had to do some other stuff meanwhile so been inactive for 5 minutes and they close the chat on me.

Absolutely the worst company to deal with. I opted out of a plan from Telstra and switched to dodo, they have half activated my SIM card I have text and phone calls no internet at all, none of them can work out what they’ve done wrong, I have been on the phone to them constantly for the last weeks every single day for hour upon hours, the wait time is absolutely ridiculous over an hour each time I originally call up, then they transfer me to 5 different areas in the one call I get to the point I am yelling and screaming abuse at them because no one wants to sort this out. I have tried to transfer my number to another service (this is a business number so a new number is not going to happen) and now I can’t even transfer my number over to a new provider. I am sick of them they have absolutely ruined it, I will have to go through the stress of changing my business number losing customers and they do not care, I will be seeking compensation for loss of income because of this

Everyone told me don’t use Dodo they are terrible. I should have listened to them. The most incompetent staff I’ve ever had to deal with. They booked an nbn installation for me and the day before called me to tell me I had cancelled the appointment. I had booked the day off work and I have no way of contacting NBN installation people how could I cancel appointment. Spoke to 2 separate operators who just blatantly lied to me on the phone. Do yourself a favour don’t go with this company. I’d rather have no internet at all than deal with these incompetent frustrating people.

I changed my direct debit card. At the same time I changed my wife's card to the same card. Two weeks later, my card was debited for my wife's bill, but mine did not go through (no reason given). Yesterday I logged in to DODO and paid my account with the same card. Yet my account was disconnected, and I was told 1 to 2 business days until it is restored. I use my mobile for work, and cannot work without it. I spent about 2 hours on their customer service chat, got lots of "I understand" and "I am so sorry", but they could do nothing. Finally got my service back after 24 hours. What a joke.