TPG Bewertungen 1.003

eSim swap failed and it deactivated my physical Sim. Now I can't log in & TPG service still can't fix it after a week and 5 calls to TPG support. Unbelievably bad service. ZERO STARS. They keep telling me it's been dealt with but nothing changes. ZERO STARS
Now they want me to use social media when their support team are unable to fix the issue, and keep sending emails telling me it's been fixed!!! . MINUS FIVE STARS. HOW BAD CAN TPG GET!!!!!

After 5 years, TPG showed they care more about "new" sales than existing customers. They refused to match a new-customer discount for my house move, even when I warned them I would leave (I was upgrading from NBN 50 to NBN 500). When I finally cancelled, they had the nerve to try and sell me a mobile plan. It's clear they are pivoting away from quality NBN service. I'm now with Leaptel and it’s the best move I've made.

very bad service, My replacement e-sim card cannot activated for 7 days now. Filled out all forms what they ask, digital id, numbers of questions answered, call them every day, spent hours to wait for answer then they said to wait, and every time they promised but still nothing. Very disappoited and frustrated with TPG team, because my number is not active atm I cannot change to different company and keep same phone numbers.!!! TPG NEVER AGAIN
VERY DISAPPOINTED!

Service outages are constant, and the SLAs are poor and mean nothing. Account managers take a very long time to respond or to action requests - if ever. Support don't bother giving updates on outages or support requests. Overall service quality and support, which resulted in multiple TIO complaints and an eventual disconnection with a new provider being chosen. Anything is better than TPG it seems, and these reviews confirm my experience is not isolated.

HORRIBLE HORRIBLE EXPERIENCE WITH CUSTOMER SERVICE.
Its just a simple Esim swap and we are on day 4 and its still not resolved.
Its 2026 - how hard is it to generate a new QR code?!?!?

Terrible customer service — even one star is too generous.

The phone support wait time is ridiculously long. The automated recording says you can log in to your account to register a fault, but once logged in there is no such option. When you click “Contact,” it leads to a “page not found” error and then logs you out completely.

After finally getting through to support, they still couldn’t resolve the issue and said someone would contact me later. No one ever did.

Frustrating, time-wasting, and completely unhelpful. I would not recommend TPG based on this experience.

6 days with @TPG_Telecom

11 calls.
2 emails.
7 “complaint responses” for ONE complaint.

Result?
Zero resolution. Zero service.

New customer. eSIM never activated.

#TPGFail #TelecomFail #CustomerServiceFail #AussieConsumers #TIOAustralia

TPG is without doubt the worst company that I've ever dealt with.

It's Customer Service Representatives are both incompetent and downright liars.
They will offer you every apology under the sun but will simply pass you from one useless CSO to another after you've been waiting on 'hold' for ages, even hours.

If you want to waste days of your life then go ahead and sign up with them but don't say that you haven't been warned.

Worst ever ! Can’t even describe how much trouble this company get you.

Would not recommend anyone to use TPG. Came down to Australia for 3 months ago. And I cancelled or tried to. And I do have problems with them still and I have done all I can.

If they were there to help, why had this not been fixed in 4 months? TPG agents are liar and whole company is full of shit

The amount of hoops you have to jump just to have an employee to do their job which the money they take from me goes to pay their wages is ridiculous. I just wanted to update my credit card details for goodness sake’s ! I’m not asking for any details . I’m sick and tired of being told that I can do that myself that what they are being paid to do .

Worst company ever people dont go anywhere near these monkeys they purposely cancelled my home number that we had for 20 + years just to get back at me fo cancelling there internet that was one of the worst i had ever experienced. Dont risk it

Rude customer service, charging fee's if not giving 30 days notice to cancel.

TPG is absolutely awful! Never ever go with them.
Their communication call numbers are absent of people who can solve problems and their website is so difficult to navigate for people with vision impairment.
They threatened to turn off my 97 year Aunt's phone while she was in hospital due to no fault of her own as her bank card had
expired and she wasn't aware that she had to update her details with them.
I have tried to resolve this issue on their website and TPG call takers on her behalf for the past six weeks to no avail.
Dreadful experience.
My reply in response to TPG's message following the above:
I don't use Facebook or Instagram.

internet goes down everyday they only care about there shareholders not there customers internet goes down alot.

Even 1 star is to much to TPG I wish I could give 0 . The worst and terrible internet provider in Australia. I had technical problems and after waiting more than a hour on the phone they simply hung up and i had to ask my friend to come and fix it . TPG provider bad internet which has problems all the time and thier customer service is the worse . So disappointed and NOT recommended at all . Terrible 👎

Avoid TPG at all costs. Call centre staff is very hard to understand ( call centre is from Philippines) keep hanging up as I was trying to sort out the technical issue in the for the last few months repeatedly

It just gets worse since my last review! No replies to my emails documenting proof of the service not working. When a human finally responded their idea of troubleshooting was to try to bully me into a more expensive plan. What a joke.

If I could rate this minus 10 I would! The customer service is diabolical - they should be shut down. Do not waste your time and money, save your sanity and go with ANY other provider

Mobile network coverage is ridiculously bad. Just even trying to check email or banking takes sooo long.