SpinTel Bewertungen 296

Even tho my billing was tomorrow and I cancelled my service today, still got charged for the coming month. Absolutely terrible service.

I signed up with Spintel and I could not connect. After a week of calling around and speaking with over 10 different customer service people, I was given a new esim.
But the new esim will not recognise incoming calls and they all appear as private number, despite my mobile settings.
After a week on their mobile plan, I left.

Know that if you want to leave Spintel, you should do it just before the end of the month. I left on the 3rd of the month and they are still charging me for the whole of the month to come. Even though there is plenty of time to adjust the final bill - it's not due to be processed till the 23rd.
They were fine untl then.

Spintel disconnected my 15 yo mobile number because I wanted to switch NBN from them due to extra charges. I did not pay the next months bill as I was leaving them. They cut my phone service aweful customer service truely aweful avoid them at all costs

Sadly- should have read the reviews here before going with Spintel. Bit of a joke of a company.

The only good thing I can say is that their customer service staff in the Phillipines?? are always very courteous, keep their word and do their best to help. Only reason I gave 2 stars and not 1.

Multiple issues, sent at least x2 faulty modems, their network kept dropping out even when the Optus 5G network they access was fine via my wife's phone.

Tried to blame us for faulty modem positioning and had to tell the full story every time we rang up as got a different customer service person who either didn't bother to read the service history notes, or notes perhaps not recorded

Expect you to pay every time you have to post back faulty equipment out of your own pocket, and only back down when you threaten to leave.

Stay away, save valuable time, hassle and money.

Worst Sim card. $15 a day just to recieve messages while overseas

Cancelled order order was put in almost 2 months ago. Bad communication and noone would put the cabling in our house despite saying it was free to instal into your house. Re NBN FTTN technician . My husband stayed at home all day waiting for the technician to arrive and then was rung at the end of the window period to say he would not be coming. On the second appointment time, he arrived late and then said he cannot instal the cable into the house as he was not getting under the house or onto the roof to fit the cable. He left cable with us and said for us to organize an electrician at our expense and he would be back. Nowhere does it say this. Our house is a fairly standard single level house. It is raised about 600 + cm off the ground on brick pillars and semi enclosed. To top it off Spintel sent a few messages over the 2 months we have been waiting for installation asking if the work had been completed, but you could not reply to the messages . . Then an email asking and saying they would close the ticket if they dont hear from me. I replied and again no answer. Rang Spintel today, another week later and the customer service person told me I had not replied and that you had to open your account online. Find the ticket item, which is nowehere obvious to reply. Way too hard to communicate with them and not informing the consumer that the technician may decide not to instal and put the cost back on to you - made us cancel the order after a couple of months of waiting and run around. Now returning the Modem I purchased at a penalty for returning. NOt happy.

I've ordered a 5G SpinTel modem, logged on, but your website gives an error when I go to activate the service. Your service agent has asked me to log on with different devices and browsers and clear my cache, which I've done, but now the OTPs can't be sent because I've reached the limit of codes logging on trying to get the SIM registered! And now your agent can't remove the code restriction! Now each time she asks me to try registering the SIM, I need to wait TWENTY FRICKIN' MINUTES!
OMG!
This is ridiculous!

The google rating for Spintel
Is a scam, customer services is terrible especially on the weekend, the chat is not usable, it doesn’t give you any help whatsoever.

WORST of the WORST!
APP never working!
My son lost his SIM card but it is registered under my phone number
So I order a replacement card online, and the code for order send to the LOST SIM card number!!
I try to contact them but it is weekend, I rang them and on the phone they said asked me to live chat online!
Then I live chat on line they just showed me how to login account and order a replacement online, which is NOT WORKING on me, because the code sent to a LOST SIM ！

Absolute con merchants! If you happen to miss payment of your bill - even one day late - they apply a $15 late fee towards your next bill. They offer below bare minimum support and don't even have an email address displayed on their website. Best to go with a more reputable provider like Dodo - stay away!

This company is very unAustralian. Support local business and boycott them! I’ve been with other cheap mobile providers before without any issue until I regretfully signed up with 💩tel. They made a mistake connecting my nbn, leaving me with no home internet for days. They didn’t inform me of the porting issue until I found out on my own and tried to contact them. After 1000 hours waiting on the line, I had to speak to 3 different scripted representatives until someone could do something without reading the scripts and actually got things done.

Customer support is 100% offshore and understands nothing about Australian consumer law. They don’t communicate well, waiting time to reach someone is forever and no one understands local issues. All they do is read the scripts and pretend they are helping.

I’ve had over 30 phone calls for the first month joining, complaining about different issues (porting, connection, billing etc) with no compensation. For the sake of your mental health, do not choose this provider.

They rejected my sign up request due to bad credit. However they still took my payment of $160 for the modem and didn’t issue a refund after rejecting me

Worst ever nbn service provider. Even if you aren’t in lock-in contact they will charge you for whole month after disconnecting the service. The only one in entire market.

Internet cut out frequently. Cancelled well before the next bill only to be told that it wasn't the same as my billing cycle and they charged me a full month for a service I wasn't using.

Due to the fact that Spintel SIMs need to be shipped and cannot be purchased in stores, I decided to go with an eSIM since I didn't need to wait the 1-2 weeks of processing and shipping. However, my phone recently broke, and the only way to transfer that SIM to my new, non-eSIM-capable phone was to wait the 2 weeks for a SIM card. This has left me digitally stranded for those 2 weeks since I need a one time password for pretty much every single account or service.

The lack of care from the company on how long it took them to ship the sim has sent my life into shambles for these two weeks. Even after giving up and buying a SIM from a different provider, I was unable to transfer the number as it too, needed an OTP. Even after providing both the new provider as well as Spintel with my Passport and Drivers License for identity confirmation, they still refused to transfer the number. Needless to say I will not be spending another cent or hour with this company.

Be careful when signing up any mobile plans with these guys. They have a very shady usage calculator. Prior to signing up with these guys, we were on Kogan Mobile's two-year prepaid plan. For more than two years on Kogan Mobile, we never reached any usage limit yet alone exceed the limit by > 8 GB. The first month alone, these guys stated we exceeded our usage limit and charged $10 for every gigabyte of data beyond the limit. We will definitely be moving back to Kogan Mobile at the end of the month and will no longer have our mobile plans bundled with our internet and home phone. After this experience, we may also change our internet and home phone service with these guys.

Scam! Stay well away! They hide behind terms and conditions that is very hidden. Customer service is clearly outsourced. Lines are bad. Internet service is bad. You have been warned

Some seriously dubious marketing tactics getting you to sign up on a advertised promo, switching over your NBN service then sending an email letting you know that the promo has been removed due to ineligibility and the service will not be for the advertised price but for the full price without the advertised discount.

Beware of these tactics.

So many 1 star reviews.
From my experience they are similar to mine. If zero stars were possible I'd give them that rating.
Check the 5 star reviews as they appear to be by paid reviewers with almost no other reviews beside Spintel - weird.
Horrendous Customer Service
Transfer to Spintel was booked on 2/12/2025 for 26/12/2025.
I queried if there would be any issue during the holiday season and the Spintel Rep - Joanne - assured me there would be no issue or delay.
27/12/2025 - day after scheduled Provisioning there had been no progress. The message was that now it was 'expected' on 27th.
Phone call to Spintel on that day was directed to a formulaic answering service where I was told that an online chat would be the 'quickest' way to resolve as they were busy. So I set up 2 separate 'chats' on separate devices. After waiting over 1 hour for 1 chat and over 1.5hrs for the other both were summarily disconnected as it was now 'after hours.'
Today 29/12/2025, 3 days overdue without internet and messages informing me Spintel was 'prioritising the Activation.' I am required to provide AVC ID (OR address confirmation) - AVC ID sent promptly as requested by Spintel. Then I am informed address confirmation now also needed whereas it was a choice of either.
interestingly when setting the previous ISP up these were not needed. The Service was connected and functioned without issue until the better price was offered by Spintel. unfortunately, like many, many others there is no service but delays.
Apparently their Back End Team can't function.
Phoning cannot get through to a person.
Chats are left unanswered for horrendous lengths of time and then summarily ended by Spintel.