Vrbo Arvostelua 259

I booked an appointment paid for in full 6 months prior to stay. The appartment & amenities not as described, vrbo were not helpful or interested.
I raised my issues & requested a refund under the 'confidence guarantee' 4 emails & 2 phone calls in have had no reply or acknowledgement.
Have since raised the issues for refund with my card provider.
DO NOT RECOMMEND VRBO

How that I had looked up this company on this site before I booked. We booked paid and now the hosts are contacting us as if we are scammers. Maybe they have had a bad experience with guests but it is concerning. I have tried to contact the company and they have every trick in the book to avoid customers being able to contact them. This is our first booking with them and not a good omen. We have used another similar company for 30 years and no problems.

Reservé un apartamento en Sicilia, el cual me confirmaron inmediatamente, realizando todos los pagos pertinentes. Me envían la dirección del apartamento, y dos horas antes de entrar llamo a los propietarios para que me digan cómo entrar al apartamento. Me responden que ese apartamento no está para alquilar porque vive en él una familia. Llamo entonces a Vrbo, y tras hablar con la agencia propietaria, me confirman que no está disponible y que no hay ningún alojamiento disponible en la zona, que me harán una devolución y ya. Una vergüenza. He escrito me opinión en su web y no me deja enviarla.

We booked and paid for a property in London 11 months ago. The property cancelled our booking 3 days before the stay. There is no compensation, no way to leave a review and we will not get our money back for 15 days. The VBRO cancellation policy is structured to look after hosts and ruin the stays for customers. NEVER USE VBRO TO BOOK ANYWHERE!

Son unos ladrones, me cobraron una reserva sin que yo autorizara la compra después de casi dos semanas con llamadas diarias xq ellos no solucionaban nada conseguí que me devolvieran el dinero y después de un mes me lo vuelven a cobrar y me piden cosas que no puedo aportar xq gracias a ellos tuve que cancelar la tarjeta , todo pegas y ninguna solución, pondré denuncia xq no me devuelven mi dinero

#2346181vb

Seamill apartment. FAKE

I've notified vrbo several times thIs is FAKE but they post generic replies .

Vrbo ZERO STARS.

STAY AWAY!!! Booked through Expedia then payment transferred to Vrbo. Major issues with the host who would not respond to queries, requests or amendments which was very suspect and became a concern the closer we got to the date of the holiday. Expedia don't get involved and Vrbo don't have a complaints process so there is no accountability or interest for them to make things right for us as the customer. For our own protection and peace of mind, one Vrbo customer service rep acknowledged the hosts unresponsiveness as suspicious whilst the rest didn't care! We cancelled the booking with Vrbo and went to a reputable company we often use whenever I travel. We paid a little more, which Vrbo refused to compensate us for and the supervisors interpersonal skills were shocking, so it's probably intentional why Vrbo do not have a complaints policy!!!!! Stay Away from using them. What's on the website is not always accurate and possibly a scam! Stay away from Vrbo / Expedia

Booked a villa on mar memorial golf course and was horrified to find that the villa had CCTV watching us and the children in the pool the owner denied this Vrbo gave us £200 compensation but would not let us leave a review as had to do it within 14 days but looking at there terms and conditions it was 6 months they take their time in answering so that the host can change the rules they said that they taking them off there platform but have not done it they are more concerned about money and not there guests

I have had to cancel my booking due to amedical emergency on phoning owners [ only number given was for Country Cottages] they refered me back to holiday cottages. Unsual roundbout. WHO of these 2 companies will discuss this. Finally got a person from Country Cottages to say that Vrbo won't give refund on late booking but I think that a medical emergency should mean that a refund is giving. I am sure that this cottage will be occuppied so they will get rent x2

Full Review — Nightmare Experience with Expedia & the Property (Vrbo)

This was the worst travel experience of my life, and I want to warn others so no one else ends up like my family and I did.

I booked a property through Vrbo (Expedia) more than 3 weeks in advance for a family stay in the South of France. I received full confirmation, paid $661.42 CAD, and was planning a peaceful trip with my wife and our 2-year-old daughter.

But just a few hours before our arrival, the property host canceled the booking without ANY prior warning or explanation. I was shocked. We were already on the way to the location — in a foreign country, with a child and our luggage — and suddenly we had no place to stay.

I immediately contacted Expedia support, explaining it was an emergency — we were literally on the street with a toddler and suitcases.
Do you know what their response was?
“Someone will get back to you by email.”
No urgency. No rebooking. No responsibility. Just empty replies while we were left stranded.

We spent the next 10+ hours desperately trying to find a new place to stay at the last minute — and ended up paying nearly four times the original price.
Our vacation was ruined. We lost time, money, peace of mind — and Expedia did absolutely nothing to help.

The property owner was completely irresponsible, canceling without notice. And Expedia was just as guilty, offering zero support when we needed it most.

I’m still fighting to get my FULL refund, because due to currency conversion, they now want to refund me less than what I originally paid.

If you’re traveling with family, children, or simply value basic safety and support —
STAY AWAY from Expedia and Vrbo.
They don’t care about their customers, and their “support” is useless when you really need help.

De har lejet en lejlighed som de ikke have lejer kontakt os at vi skal cancel de har ikke vrbo som udlejer de have opsagt kontakt for 2 år siden nu vil vrbo kun betale 50% tilbage det vil sige at vi mester Ca 7000kr nu har vrbo betalt det hele tilbage mvh Jes

Heute habe ich eine Buchung gemacht über Vrbo. Das war ein betrügerischer Vorgang: über Hometogo.com wurde ich auf ein Angebot von Vrbo.com aufmerksam. Es wurde ein günstiger Preis angezeigt. Als ich dann die Buchung machen wollte, wurde der Buchungsprozess unterbrochen, ich konnte die Buchung nicht bezahlen. Ich verwendete drei verschiedene Kreditkarten und nichts funktionierte. Dann drückte ich auf "Seite neu laden" und auf einmal erschien mir ein um 33% höherer Preis. Ich war so blöd und schloss die Buchung ab, zu dem hohen Preis. Das hätte ich natürlich nicht tun sollen. Tja, einfach reingefallen. Das Support-Team stellte sich hilflos, sie könnten in dem Fall nichts tun. Ich sollte den Vermieter um eine Preisreduzierung bitten, was für ein jämmerlicher Support.

Ojo con ésta web de reservas. Opera en dólares y si cancelas, aunque te devuelvan el 100%, te harán la devolución en dólares y puedes tener una pérdida importante debido al cambio con tu moneda. Lo peor es que no informa de ello, al menos en mi caso.

Booked holiday rental in Spain. No contact from host regarding access. Had to find alternative accommodation from the airport for our family. Very stressful, and one week on still awaiting refund from VRBO. Very poor customer service - feel very let down, not the holiday we had arranged. No confidence in Vrbo’s security guarantee

Don't trust the reviews on their website. After a bad experience, I tried to leave a review of the apartment I rented for two days so that it would be visible to everyone, but it was absolutely impossible. And no one on their website was available to help me. It's pretty clear they don't want negative reviews.

I have been a customer for over 20 years, back when you called the number and the owner answered. Yup, that long ago! My listing was recently removed without a refund for the balance of the $699.00 annual subscription. Vrbo said it was due to too few rentals. For three years we were under repair and rebuild from hurricane Ian, helene and Milton. We could not rent as our whole property was in shambles. And really why do they care, I paid my subscription each and every year. They also informed me i would never be able to relist once they took me off. I filed a complaint with them and got a case number but never heard a word. Very disappointed in this company and I have even been in contact with several people that have explained their troubles with them as well. What's UP VRBO???

Rezerwacja w Chorwacji, miejscowość Jadranowo na vrbo, rodziną z dwójką małych dzieci, zapłacone z góry, po wylądowaniu i dotarciu na miejsce okazuje się że nie ma adresu i domu, masakra, oszustwo, kontakt z vrbo to koszmar, brak reakcji i odpowiedzi na reklamacje, telefon na infolinię głuchy, sprawę zgłaszamy na policję...Uwaga!!!!!!!!Wzywamy VRBO do szybkiego zwrotu całej kwoty , macie od dziś hmmm może 2-3 dni i odpowiedzi na nasze maile i reklamację 142089660

Avoid Vrbo! This advice is based on our harrowing experience where a Vrbo owner asked us to come off the Vrbo site and deal directly with him. We reported this activity to Vrbo, with supporting evidence of the owners violation of Vrbo policy. Vrbo told us that the owner had previously violated this policy and had been warned of his behaviour. Despite this, Vrbo still chose to support the owner. Vrbo stands for Vacation Rental By Owner - that says it all!

Our key mistake was not to record the phone call of the owner asking us to come off the Vrbo site. Please don’t make the same mistake - record everything - especially phone calls! We were first time users of Vrbo - it will be our last - never again!
Our Vrbo experience does not reflect well on parent company Expedia either!!

SVINDELFIRMA.
Har booket, betalt og fået bekræftelse på 8 personers hus i Sydfrankrig fra på lørdag. VRBO kan ikke finde vores booking og har UDSAT, UDSAT, UDSAT vores deadline for svar. Nu kan man ikke komme i kontakt med VRBO, som åbenbart blot er ude på at stjæle 32.000,- fra os. Hvordan kan man bedst muligt komme efter sådan et fup-firma???

I am an owner with properties on this site. Their charges are eye watering and their customer service appalling at every level. Find a property on this website if you must but then use clues in the Ad to hunt down the owners direct and book that way instead. Your life will be better, and richer for it!