Invited
Overall, the experience is very positive. The ordering system, reminders, food selections, website, delivery all work well. My only complaint is that the taste of the food is mediocre. There are a c... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I've been using Factor for weekly dinners for over a year. The meals are pretty good and they make dinner time super easy. Have used customer service a couple of times and while my issues were eventua... See more
Company replied
Verified
The flavors are great. The convenience is great. Some of the portions are questionable (e.g., last nights' roasted broccoli was 4 florets small enough to fit into one tablespoon) , the packaging nee... See more
Company replied
Have more sauces. Have more variety. Do more comfort food: Spaghetti, lasagna, Alfredo, beef stroganoff, macaroni and cheese, Shepards pie, sloppy joes, enchiladas, turkey and mashed potato... See more
Company replied
Generally, the meals were ok … no wow factor, just ok. Veggies were crisp, but egg bites had a jelly like texture. Got a free breakfast promise, but everything that looked ok, was “sold out”(only egg... See more
Company replied
This is our 4th premade meal service that we've used in the last 10 years. All were good, but we quickly got bored from the limited selections within our allergy restrictions. Not only is Factor by fa... See more
Company replied
Invited
I appreciate the latest innovation whereby I need only poke a few holes into the cellowrapped foods before microwaving it. Just 3 months ago, we had to peel it halfway, then microwave it 2 minutes, s... See more
Company replied
Invited
One of my favorites is SMOKY BBQ CHICKEN BREAST with mashed potatoes, creamed corn & chive butter green beans. Creamed Corn is outstanding bursting with flavor. Generally, I like the way you creativel... See more
Company replied
Invited
Food is good, healthy and prepared in a healthy way: Good portions of veggies: chicken dinners are delicious but need more variety without having to pay more, e.g., beef, turkey, salmon (even with a... See more
Company replied
Invited
As someone who has tried multiple meal delivery options, including those involving prep, I was skeptical about microwaving my dinners. Factor has exceeded each of my expectations. Im pleasantly surpri... See more
Company replied
Food quality is good, including spice, texture, flavor, et cetera. The big drawback (in my experience) it the poor quality handling - the gel packs (cooling bags) leak frequently (e.g.: every order,... See more
Invited
Food is fast and easy to prepare. Flavors are unique and palatable. Not great but convenience is main reason we stick with it. Instruction are printed much much too small to read without magnifying g... See more
Company replied
Verified
Good customer service, food is good quality, portions are small (as expected since their shtick is healthy meals for weight loss). We had issues with two shipments over the last year (one the order h... See more
Company replied
Horrible service experience! First of all your g of protein are just simply not true seeing the amount of meat. But the biggest problem is that you guys keep charging me and keep sending me meals even... See more
Company replied
Invited
I hate that you provide only cheap veggies for most entree’s etc. Meat items are expensive but nice portions…. I have previously CANCELLED as most recently delivered box was left in Hot Sun, directly... See more
Company replied
Verified
The food is great. The packaging could use some improvements in the following ways: 1.the plastic covering is very hard to remove- especially when it’s hot. Perhaps use a less aggressive adhesive?... See more
Company replied
My "counseling" session with Markelle was extremely helpful. She allowed me to ask questions and her responses were both insightful and informative. Only negative was it was to short. Twenty minutes g... See more
Company replied
The food is delicious. I never want green beans without almonds again. The convenience of having prepared, healthy, proportioned, yummy meals that are heat and eat is a game changer. I've tried thing... See more
Verified
Overpriced for the portion size once you get beyond the deals. Mediocre food - mostly decent entrees if you're selective with embarrassingly bad sides. Couple of delivery issues (Saturday 8 pm late de... See more
Company replied
Extremely high fat content that they hide by only advertising carb and protein amounts. They make you pay before seeing this. They make it impossible to cancel and get a refund because their phone num... See more
Company replied
Invited
Pre selected Order delivered x2. I ordered different meals well before deadline. Very unhelpful customer service. At discounted price of ~$6 I would consider buying a few. Ina ulity to freeze doesn... See more
Company replied
Invited
Lacking variety in taste - While mostly clean and flavorful, the dishes all tend to in essence have the same basic recipe / taste…. Garlic mash something. Fine for maybe a couple meals a week per... See more
Company replied
Tried Factor75 for the convenience, but it didn’t deliver. Most meals were bland, veggies always soggy, and protein portions tiny (maybe 3 oz). Definitely overpriced for what you get. Delivery window... See more
Company replied
Factor hires cheap delivery services that have no idea what they are doing. Their support was completely useless when a box was delivered to an unknown location in the middle of who knows where. And c... See more
Company replied
Invited
Pros: - Many meals are very flavorful. Cons: - Misleading sales process with key facts related to ongoing subscriptions deemphasized and nearly hidden. - Portion sizes are lau... See more
Company replied
Verified
Enjoy the ease & meal selections. Food relatively good; however, since the meals are fresh & not frozen, delivery makes a mess of the meals. Several incidents of holes in Ice packets, covers on mea... See more
Company replied
Food tastes okay. I add lots of pepper which helps enhance the flavor. Visually some dishes are downright nasty looking so if you can't get past the aesthetic component you should probably avoid t... See more
Company replied
Invited
First off the Instagram video that shows the lady pulling the film off the tray is so wrong. The adhesive used requires pliers & a hubby with strong fingers! Ridiculous. The meals have been ok, nothin... See more
Company replied
As a standing customer and diabetic I rely on my ordered meals. They opted to use an imbecile delivery person who seem not to know his feet from his elbow. Due to this I will not receive my weekly mea... See more
Company replied
Invited
Meals are fair to taste but not better than frozen counterparts in stores. Serving size are ok but i am usually hungry after. Struggled with packaging interacting with microwave instructions to ensure... See more
Company replied
Placed order, order accepted. Four days later I receive an email saying my order was canceled because payment failed. I responded in 15 minutes with a new credit card, the other card had been repl... See more
Company replied
Invited
Meals lack flavor. Are typically mush and look terribly inedible. When I first ordered Factor when you guys first blew up in popularity, the meals were crafted well and were delicious in both looks... See more
Company replied
Factor uses way too much "sauce" or cream to fill out calories. The macros are also incredibly inaccurate, bordering on false information. You should not be labeling meals as 40+ grams of protein when... See more
Company replied
Invited
This is our second approach to trying factor again and initially we had our box scheduled for Monday it arrived Tuesday. Then the next week we would expect since Monday is a holiday it will be here Tu... See more
Company replied
The vegetable sides are rarely even covering the bottom of the plastic container the meals are sent in. I'm not kidding when I say I have received 5 out of 6 meals with little to barely there vegetabl... See more
Company replied
Invited
REPEATEDLY REPEATEDLY REPEATEDLY meals are delivered to front door despite contact with FACTOR, contact with JITSU delivery company AND SIGNS on door requesting meals be left in driveway at left ga... See more
Company replied
Invited
As a chronic cancer patient I need daily amounts of protein along with a basically Keto diet. I am an experienced cook in this category. My son, an excellent amateur cook, comes to town periodically... See more
Company replied
Invited
We wish the meals had less saturated fats. Otherwise the meals are tasty. Also, the deliveries are sometimes left outside, instead of inside the screened-in front porch as instructed. This means the... See more
Company replied
Invited
Some meals very good, others not so good. Generally the main items have too much garlic and additives. Fancy Italian names do not aid in their enjoyment. Vegetables are oily, not tasty. You are pa... See more
Company replied
I just canceled. Only received my first order two days ago, and went into choose my meals for next Wednesday. Locked out for making changes! Appealed to factor for new member consideration, and was... See more
Company replied
Invited
There is a lot of repetition in vegetables. A large fraction of meals contain either green beans or broccoli. I just checked a recent delivery and four out of six meals contained broccoli. There are h... See more
Company replied
Company details
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Contact info
1853 Suncast Ln, 60510, Batavia, United States
- 888-573-5727
- [email protected]
- factor75.com
3.5
Average
91K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invited
Love the variety of meals! LESS GARLIC!!
Love the variety of meals!! PLEASE STOP USING SO MUCH GARLIC IN EVERYTHING!! Everything does not need garlic. Not everybody likes it. Otherwise, food is great!!
9 January 2026
Reply from Factor_
Hi Sharon,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the variety of meals. We also appreciate your feedback about the garlic — your input helps us understand customer preferences better and is shared with our culinary team as we continue to refine our recipes.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Invited
I love the meals, but they were delivered late.
I love the meals, but this week’s meals came two days late. When I opened the box, the ice pack was melted and the meals were lukewarm.
17 January 2026
Reply from Factor_
Hi CS,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the late delivery and thawed ice packs, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Invited
Keep Up The Excellent Job
My Meals are great! Looking forward to staying Nutritionally Balance with your the Meal Plans 2026. Blessings to the entire TEAM.
4 February 2026
Reply from Factor_
Hi Wilhelmina,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the meals and looking forward to staying nutritionally balanced with our meal plans.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Invited
Really don’t like the food I will be…
Really don’t like the food I will be canceling soon I am sorry.
22 January 2026
Reply from Factor_
Hi Regina,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with not liking the food, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Invited
Healthy meal in minutes.
As a widow I no longer feel like cooking. It is so nice to just heat up a healthy, tasty meal for a couple of minutes.
24 January 2026
Reply from Factor_
Hi Maria,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the convenience of our healthy, tasty meals and that they make mealtime easier for you.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Poor Delivery and Customer Service — Disappointing Experience
I ordered from Factor Meals after hearing positive feedbackfrom a neighbor and looking for a healthy meal delivery service. My order, scheduled for Feb 8, was delayed to Feb 9 and arrived at 7 PM in poor condition. The ice packs were nearly melted and one had burst, and the salads were completely wilted and spoiled. I could only eat three meals; the salads had to be discarded. I contacted the company via Instagram and provided my customer ID but never received a reply. When I called customer service, I was given a partial refund only for the salads. The interaction felt scripted and lacked empathy, and the delivery delay was not meaningfully addressed. Although the meals I did try were flavorful, the overall quality and customer service were disappointing. I have cancelled my subscription and cannot recommend this service based on my experience.
9 February 2026
Unprompted review
Reply from Factor_
Hi Patricia,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with delivery delays, meals arriving in poor condition, spoiled salads, and unsatisfactory customer service. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email.
Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Issue Resolved
Update Review: 02/12/2026
After I came out of my emotions because the 110.00 charge was a shock. I realized I need to be accountable for not fully reading the requirements. I subscribe to receive emails often so I thought thats what I was doing. That's no excuse and I am changing my rating because of the 5 star resolution given by Factor. Thank you!!!
What factor wont tell you is when you sign up you are signing up for the subscription. They also dont tell you that if you choose your food selection Like I did and decided no I am going to wait it locks you in and that first box is generated. I didn't even submit the food selections hit cancel thinking I was canceling the order but not realizing I had been enrolled in a subscription. I will not do business with them this was deceptive. They should state if you subscribe its not for their emails but for their subscription program. I thought I was simply subscribing to get emails from them when in fact its a subscription program. Nope, a terrible experience as a first timer never again.
3 February 2026
Unprompted review
Reply from Factor_
Hi Tracey,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the subscription enrollment process being unclear, unintentional charges for the first box, and confusion around canceling the subscription. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Food ok, service not.
Generally, the meals were ok … no wow factor, just ok. Veggies were crisp, but egg bites had a jelly like texture. Got a free breakfast promise, but everything that looked ok, was “sold out”(only egg bites available ). Delivery problems plagued our experience, with one being storm related and the other just a mystery. With some difficulty, we canceled subscription after only two boxes. Convenient for them, you can’t cancel on the app. Going forward, we will save big money by going back to frozen over fresh.
10 February 2026
Unprompted review
Reply from Factor_
Hi Mike,
Thank you for sharing your honest feedback about your experience. We’re sorry to hear the meals didn’t deliver the “wow factor” you were hoping for and that you ran into issues with both the breakfast promotion and delivery. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Terrible customer service
Terrible customer service. They placed an order without my authorization and are refusing to give me a refund for something I don’t even want. I have reported them.
6 February 2026
Unprompted review
Reply from Factor_
Hi Amanda,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with an unexpected order and a charge, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Factor is my Hero!!!
I have tried several meal services and I always had to add sauce or seasoning and heat it in the oven to make it edible. But a month in Factor, I can honestly say these meals are delicious. I’ve liked every single one and all you have to do is heat in microwave for 2 minutes. I am so thankful for this service.
9 February 2026
Unprompted review
Reply from Factor_
Hi there,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’ve been enjoying the meals without needing to add extra sauce or seasoning, and that heating them in the microwave makes them easy and delicious.
Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The GreenChef Team
The Worst Delivery Performance I Have Ever Experienced.
For the first six weeks of service, two orders never showed up; two were one day late. Today was the last straw. The deliveryt showed up with three meals missing, two meals (salads) with an expired best buy daye, and all the meals were warm (55-58 degrees) because there was no ice in the package. I have had enough and cancelled my subscription. Be warned: you will be disappointed by the miserable service.
This company is compounding its mistakes, I did recieve the refund for the ruined delivery. I had a $120.91 credit for past mistakes by the company which I used for the February 15 order. But then some genius at Factor, without any request, cancelled my membership (which meant I could not use the $120.91 credit). After 25 minutes of wasted time Factor restored my membership but now claimed I was no longer qualified for the free ad on (breakfast). They are now working on that. My time (and I would assume all cusyomer's time) is far too valuable to waste with a company which seems incapable of getting its act together. Once I get my Februarey 15 order (if by miracle the compaby actually delivers it properly), I willcancel my membership and try to forget this company.
7 February 2026
Unprompted review
Reply from Factor_
Hi William,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your deliveries and the missing meals, expired items, and packaging issues, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
As I am unable to reply to factors…
As I am unable to reply to factors comment on my initial post- here is my reply.
Hello,
Thank you for your response. However, I need to be very clear: the offer you provided does not resolve the issue outlined in my original complaint.
Offering “free boxes” for friends — which still require them to sign up, provide payment information, and enroll in a subscription — does nothing to address the billing and service failure I personally experienced. That is a referral promotion, not a resolution. It shifts the burden onto new customers while leaving my concerns completely unaddressed.
My complaint was specifically about:
• misleading promotional credits
• the handling and cancellation of my existing credit
• inconsistent and unhelpful customer service responses
None of those issues are remedied by encouraging others to sign up for your service.
At this point, it feels less like an attempt to resolve my complaint and more like a marketing response copy-pasted in place of actual customer support. I am asking again for a direct and fair resolution to my account, not incentives for future customers.
Please escalate this to someone who can properly address the situation I raised. I would appreciate a response that specifically explains how Factor intends to correct my experience.
I look forward to a meaningful resolution.
2 February 2026
Unprompted review
Reply from Factor_
Hi There,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the promotion and the customer service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Reply from Factor_
Hi Sally,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our food and service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
my first order was good the only thing…
my first order was good the only thing I did not care for was the green beans they were tough it said free breakfast but everything I wanted was sold out but I got to pay for a breakfast that was the same as the free one that was sold out my next order they picked out because I waited to long to choose the meals they chose was a nice variety on thing was that they came a day late they said because of the weather they did not include my breakfest when I opened the box the meals were wet an stuck tighter I tried one an decided not to eat the rest so that was a 80$ loss I cancelled my plan
31 January 2026
Unprompted review
Reply from Factor_
Hi Sandra Leonard,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with ingredient quality, missing promotional items, order selection, delayed delivery, and the condition of your meals upon arrival, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
will not stop sending mail after i…
will not stop sending mail after i CANCELD
EDIT: company has taken me off their mailing list
9 February 2025
Unprompted review
Reply from Factor_
Hi Michael Knapp,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with continued mail communications after canceling your subscription, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Verified
Ex actually my requests for soft…
Ex actually my requests for soft food,the food is good right amount and tastes great. Thank you
29 January 2026
Reply from Factor_
Hi Debra,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that your requests for soft food were accommodated and that you’re enjoying the great taste and right portion sizes. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Factor Team
Horrible service experience
Horrible service experience! First of all your g of protein are just simply not true seeing the amount of meat. But the biggest problem is that you guys keep charging me and keep sending me meals even when I unchecked subcription months ago and already canceled it twice and yet you re keep charging me. Never again.
6 February 2026
Unprompted review
Reply from Factor_
Hi Phil Neo,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with continued deliveries after cancellation, and questions around portion and protein information, we understand we didn’t meet your expectations and we would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Policy sucks
Placed order, order accepted. Four days later I receive an email saying my order was canceled because payment failed. I responded in 15 minutes with a new credit card, the other card had been replaced by the bank with a new number. I called customer service and was told they only give 13 minutes to respond to their email to correct payment. I was two minutes late. The delivery wasn't even due for another 4 days. She told me their policy was not flexible. Why didn't they notify me when I placed the order that the payment wasn't good instead of waiting until 13 minutes before?
5 February 2026
Unprompted review
Reply from Factor_
Hi Dave McCombs,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with order cancellation due to a payment issue, short response windows to update payment information, and concerns around communication timing and policy flexibility, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Absolutely horrible customer service
UPDATED EDIT: the customer care team made me whole but it's a shame they couldn't handle this over the phone and I had to resort to leaving a one star review online to make this possible.
Company advertises 50%, after you sign up and put in all your info, it changes to 40%.
I signed up at 11:40pm and the cut off is 11:59pm so I didn't have a chance to pick my meals. I called them 8 hours later and they said there is nothing they can do as my delivery is 3 days away. So I will be getting meals I am allergic to and can't eat.
Absolutely avoid, terrible customer service. The reviews speak for themselves.
4 February 2026
Unprompted review
Reply from Factor_
Hi,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with promotion and pricing concerns, limited time to customize your order, and support issues related to dietary needs, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Factor!
Warm regards,
The Factor Team
Terrible Experience.
Worst experience I have ever had with a food subscription box. I was looking for a new subscription because I am on a weightloss journey and they were offering a free breakfast for a year deal so I signed up. Nowhere did it tell me that free breakfasts were of limited supply. My first 4 orders i couldn't even get the free promised breakfast BUT i had the option to purchase breakfast still...and the custom support is aweful, mansplaining their deals. I would not recommend to anyone.
5 February 2026
Unprompted review
Reply from Factor_
Hi HQ!
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the free breakfast, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of HelloFresh!
Warm regards,
The HelloFresh Team
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