Ordered Nanette the Squishmallow, delivered in good time and in good condition. When opened met expectations, boxed with tape, soft and safe plastic packaging, well sealed in a plastic bag, and the to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Kidinn is an online retail shop for the best deals on branded clothing, shoes and accessories for children. At Kidinn lowest prices are guaranteed, and the small ones will find stylish items from brands like Adidas, Puma or Safta to meet their sports goals as well as a great variety of toys from Mattel, Funko, Barbie or Hot Wheels that promise great fun. With hundreds of styles of dresses, jeans, shirts, shoes and accesories, Kidinn has something for every kid or young adult – and all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Kidinn is one of the 18 stores of the Tradeinn group featuring a 30,000 m2 main logistics centre, with over 2,600,000 legitimate products and over 10,600 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. ✅Kidinn.com
Spain
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product, excellent value and excellent experience. Will definitely order more items.

Reply from Kidinn
Great prices. I’ve found items on this site that I couldn’t find anywhere else without paying double or more. So far I have bought four things from Kidinn and they have all arrived quickly and in good condition. They are a bit like a best kept secret.

Reply from Kidinn
Website easy to use. Brilliant price for product. Very satisfied will definitely recommend to others.

Reply from Kidinn
DO NOT SHOP HERE
Ordered children's Christmas presents on 22nd November in the Black Friday sale.
Today - 19th January the items have still not been delivered.
I have sent over 20 emails to the company and still cannot get a timeline for a resolution or a refund even though the logistics provider have stated that a legal proceeding was initiated by Kidinn for them to recover their costs and so Kidinn has the ability to offer a refund. Kidinn asked for me to be patient for up to 20 days whilst they investigate - we are now over 40 days since then and they still will not provide any transparency on this order.
Customer service simply copy and paste the same answer over 20 times ignoring anything that's asked or the facts of the case. Worst customer service I have experienced online.
They also refuse to provide an official complaints form as required by Spanish law. I am now in the process of going to the police and working with my bank who are treating this as a fraud transaction.

Reply from Kidinn
Very small and terrible quality, I do not recommend.

Reply from Kidinn
I bought two dolls (rainbow high and a expensive monster high doll). The brown box was too small and both items got damaged (not stuitable for a collector). I made pictures of the damage to the item boxes as requested. And the brown outer box. But Kidinn keeps asking for more pictures. I get the feeling they are stalling and do not want to give any service (returns at their cost as I requested since it's not my fault). I bought another 2 of the MH doll thinking this time they would be more carefull. But they used another small box. And both are damaged. Now the same thing with customer service. They keep asking for pictures. All aides. Close ups. I will make them ofcourse. But do yourself a favor. Do not buy your toys at kidinn if you are a collector!
Also their customer service is divided. The questions/claims is different from the Returns-request department where you make your real claims for damages. They do not communicate.

Reply from Kidinn

Reply from Kidinn
Excellent service came as expected would use again

Reply from Kidinn
Everything fine. Super Funko POp. I truly recommend Kidinn.

Reply from Kidinn
Terrible. 1 month and still no item. Customer service is a AI bot. Do not use

Reply from Kidinn
My daughter is a demon slayer fan, the bag I ordered is of such great quality, very impressed!

Reply from Kidinn
Ordered Nanette the Squishmallow, delivered in good time and in good condition. When opened met expectations, boxed with tape, soft and safe plastic packaging, well sealed in a plastic bag, and the toy was the same as shown in the stock image, 10/10 would recommend, good retailer for Christmas.

Reply from Kidinn
I have paid £24.98. I need to return the item, in perfect condition, but it is not the correct toy, and they want to refund/recognise only £11. So, scam.

Reply from Kidinn
Very efficient website/order dispatch system and admin. Secure delivery service via Royal Mail.Product as described/in excellent condition. Very satisfied.

Reply from Kidinn
I ordered items on cyber Monday and have been emailing since then as the discount code did not work at check out. In addition they did not ship the item until mid December. They have not provided the shippers information so I cannot follow up. The item will not arrive for Christmas, despite it saying it would when ordered. Customer service has provided no help and has not even answered the questions asked. Do not order from here.
Update: they have responded to my review in a language I do not speak. This is very indicative of the entire process of ordering through this company. Do not order from here
UPDATE: The response below is in a language I do not speak. They have also responded to my emails in other languages I do not speak. This is indicative of how difficult it has been to deal with Kidinn. Still waiting for my item and no refund has been received or even address. Do Not Order From Here

Reply from Kidinn
Excellent service from start to finish. I was informed of each stage of delivery and the company was extremely kind, caring and very efficient. I will be using this company for future orders I need. Thank you.

Reply from Kidinn
No contact, no presents, no response to emails at 3 days from Christmas. I may just be unlucky with my order, but the mark of a good website is that they react quickly when things go wrong. This website is the opposite. I'm going to have 5 year old upset twins on Christmas morning thanks to them. My fault for trying out a new website for Christmas presents. Don't rely on them for important presents!

Reply from Kidinn
I received the wrong items in my order. I got cheaper products. I filled a form in to fix it and haven’t heard anything back.
Wish someone would contact me!

Reply from Kidinn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.