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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the good condition and quality of products upon arrival. The speed of dispatch and delivery is another aspect that consumers find satisfactory. People highlight that the prices are competitive, especially for items that are hard to find elsewhere, making the company a good choice. However, some consumers have reported issues with their orders. These issues include receiving used products, missing parts, or items not matching the product description. Some consumers have also reported delays in delivery and a lack of transparency regarding order status.

Based on these reviews

Rated 5 out of 5 stars

Ordered Nanette the Squishmallow, delivered in good time and in good condition. When opened met expectations, boxed with tape, soft and safe plastic packaging, well sealed in a plastic bag, and the to... See more

Company replied

Rated 5 out of 5 stars

I was looking for a Pop Funko that had been discontinued in the UK (Funko POP! McDonalds Holiday Grimace Figure) on eBay they were about £45.00 (which is a ridiculously high price) KidINN had it stock... See more

Company replied

Rated 5 out of 5 stars

Was so happy to get my son's little tykes oven from here, came yesterday all brand new no dented box , was only about 10 pound more than they originally retailed for, but their discontinued here so I'... See more

Company replied

Rated 5 out of 5 stars

Very easy to order and pay online, product was dispatched and arrived quickly. Looks exactly as described on website. purchased for grandson as an additional birthday present in November, so will no... See more

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Rated 5 out of 5 stars

I am very satisfied. I had been looking for a particular board game for my little girl for a long time, but it hasn't been available in Hungary for years. I managed to find it here. They kept me in... See more

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Rated 3 out of 5 stars

+ for not being a scam site and actually sending the bought stuff at a quite okay price. + quite secure packaging for the items - for sticking some delivery stickers/item id on the front of the... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. I was informed of each stage of delivery and the company was extremely kind, caring and very efficient. I will be using this company for future orders I need.... See more

Company replied

Rated 1 out of 5 stars

They shipped me a used product where clearly protective seals on the product were opened, box bent and had damage, and protective stickers on the product removed and partially reattached.. For baby in... See more

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Rated 1 out of 5 stars

This is a complete scam. Ordered a police ride on motorbike for my son. Product description says it has a working headlight, realistic sounds, a storage compartment and an accelerator and can go max s... See more

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Rated 5 out of 5 stars

Fast shipping and the Zorro figurine I bought was in great condition! The box it came in didn't even have a scratch on it, so it was very well packaged. I had actually never heard of Kidinn before... See more

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Rated 5 out of 5 stars

I was very satisfied with the slide. It was just as expected and of good quality. My order was shipped the same evening I placed it, and the delivery from Spain to Denmark arrived on time. Everything... See more

Company replied

Rated 5 out of 5 stars

We had been searching everywhere online for a certain product. Lots of used ones available on auction sites but very expensive new. Kidinn had one for less than the price of a second hand one. It seem... See more

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Rated 5 out of 5 stars

Amazing service, I have no complaints whatsoever. This website had an item in stock I had struggled to find elsewhere at a great price. It only took 6 days to receive my order, all the way from Spai... See more

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Rated 5 out of 5 stars

Ordered a reborn doll as it was the exact one for half the price on a UK website. Dubious due to some reviews but it arrived quickly and was perfect, exactly as described.

Company replied

Rated 5 out of 5 stars

I ordered the toe tapping sonic the hedgehog figure, postage was quick for overseas postage. The box the figure was in was packed very well. Cheapest price for the figure on any website. Will order fr... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 items as a Christmas gift and paid the £7.99 delivery fee to receive them in good time on Nov 27th. I heard nothing until Dec 4th when I received an email saying one of the items has a... See more

Company replied

Rated 5 out of 5 stars

Great prices. I’ve found items on this site that I couldn’t find anywhere else without paying double or more. So far I have bought four things from Kidinn and they have all arrived quickly and in good... See more

Company replied

Rated 1 out of 5 stars

Sent the card, suppose to be twilight masquerade got stellar crown which is much cheaper with bad pulls. Couldnt be bothered to return as i opened half the packs before i noticed. Wouldnt recommend.

Company replied

Rated 1 out of 5 stars

No contact, no presents, no response to emails at 3 days from Christmas. I may just be unlucky with my order, but the mark of a good website is that they react quickly when things go wrong. This websi... See more

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Rated 1 out of 5 stars

I made an order Sept 22nd which got lost during transport. Now, 1,5 months later on Nov 10th, the case is still not resolved and all I get is standard replies that the case is under investigation. The... See more

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Rated 2 out of 5 stars

Ordered an illuminated globe. The box around the globe looks as though it’s been kicked around the warehouse a few times, tatty and damaged on the edges. Sent in a cardboard box much too big but not p... See more

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Rated 2 out of 5 stars

Costume arrived AFTER the danish Mardi Gras. When I ordered, the delevery date said to be several days before the danish celebration day. As the costume had not arrived after the celebrati... See more

Company replied

Rated 1 out of 5 stars

DO NOT SHOP HERE Ordered children's Christmas presents on 22nd November in the Black Friday sale. Today - 19th January the items have still not been delivered. I have sent over 20 emails to t... See more

Company replied

Rated 1 out of 5 stars

Ordered a mamaroo swing, after i saw that the product is elsewhere almost 20% cheaper i contacted the customer service because of the lowest price guarantee. Instead of helping me i got replies which... See more

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Rated 1 out of 5 stars

Ordered a baby reborn dollars that is still advertised as in stock. Have received an email to say the item may be out of stock but also that it is in transit to their warehouse. I paid £12 delivery so... See more

Company replied

Rated 1 out of 5 stars

On December 4, I placed an order for a doll as a Christmas present for my child (December 24). At first, the delivery dates were stated as December 11–15. After the 15th, these dates were changed... See more

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Rated 1 out of 5 stars

Ordered a tin of pokemon cards and it was obviously tampered with, the lid and the box didn't match they were from two different tins, the packs that came inside were all opened and who did it re... See more

Company replied

Rated 1 out of 5 stars

I have never experienced anything so bad, I ordered a costume for a boy and the whole costume has not arrived. The package was opened before shipping and a large part of the costume itself was taken o... See more

Company replied

Rated 1 out of 5 stars

I placed two orders at the same time, both of which were confirmed. One was updated and delivered on time, but the other had no updates, even past the expected delivery window. I contacted the selle... See more

Company replied

Rated 1 out of 5 stars

I bought two dolls (rainbow high and a expensive monster high doll). The brown box was too small and both items got damaged (not stuitable for a collector). I made pictures of the damage to the item... See more

Company replied

Rated 1 out of 5 stars

Awful. This item got ‘delivered’ but was left outside. I was away at a wedding. When I returned I couldn’t find it. This company were SO unhelpful. Told me I had to contact the courier but as the reci... See more

Company replied

Rated 1 out of 5 stars

Terrible communication and no real updates I ordered an item that was shown as in stock, but it never arrived. Despite contacting customer service multiple times — by email and phone — I receiv... See more

Company replied

Rated 1 out of 5 stars

***AVOID AT ALL COSTS*** I ordered a gift from Kidinn for my girlfriend, and not only did it arrive after her birthday…it never arrived at all. I got an email saying, “Due to time constraints y... See more

Company replied

Rated 1 out of 5 stars

This is an absolute scam! The website showed 4 mats in 4 different colors! Today I only received one! ONE! I paid 10 euros for this garbage! If I enter at the local store for this money I may... See more

Company replied

Rated 1 out of 5 stars

I ordered items on cyber Monday and have been emailing since then as the discount code did not work at check out. In addition they did not ship the item until mid December. They have not provided... See more

Company replied

Rated 1 out of 5 stars

I ordered a costume for a stag do, delivery timescales was fine, but they sent the wrong item. Since then the customer service to get the correct item sent back to me has been very poor and disappoint... See more

Company replied

Rated 1 out of 5 stars

Purchased a Vtech toy but it only speaks Spanish. No mention of this on the description, which is in English, obviously. Contacted returns but they want £11 to return an item that cost £19 (+p&p... See more

Company replied

Rated 1 out of 5 stars

Delivery should be on August 14th or 15th, however the package just came on August 19th. That was too late for my grandson's birthday. Very disappointing.

Company replied

Rated 1 out of 5 stars

Ordered the fisher price kick and play piano play mat for my baby and it’s in Spanish I’m not able to change the language on it. Why would you not write that in the advertisement? I’m not happy at all... See more

Company replied

Rated 4 out of 5 stars

Goods arrived 3 days later than expected, due to customs. Otherwise delivered safely and in good condition. Thank you Kidinn.

Company replied

Rated 5 out of 5 stars

Site easy to navigate Bought as a gift so can't comment on functionality but item appears of good quality

Company replied

Rated 1 out of 5 stars

I ordered and paid for immediate shipping. Instead they didn’t send me my product for 3 weeks. They said, the item is out of stock. After i canceled my prder and they didn’t return my money shipping c... See more

Company replied

Rated 1 out of 5 stars

I placed an order over 7 days ago they have took the money how ever still not updates on the 2 big dolls I ordered over £100! I have emailed to be told that they still have not got the dolls in there... See more

Company replied

Rated 5 out of 5 stars

Found the bag I was looking for at a great price. I was a bit sceptical as I hadn’t heard of the website before but service was great, would recommebd

Company replied

Rated 1 out of 5 stars

I ordered a vtech phone for my granddaughter. The page I ordered it from had a uk flag on it, but when I received the phone the audio was Spanish. When I tried to return it but it was going to cost £1... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

Kidinn is an online retail shop for the best deals on branded clothing, shoes and accessories for children. At Kidinn lowest prices are guaranteed, and the small ones will find stylish items from brands like Adidas, Puma or Safta to meet their sports goals as well as a great variety of toys from Mattel, Funko, Barbie or Hot Wheels that promise great fun. With hundreds of styles of dresses, jeans, shirts, shoes and accesories, Kidinn has something for every kid or young adult – and all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Kidinn is one of the 18 stores of the Tradeinn group featuring a 30,000 m2 main logistics centre, with over 2,600,000 legitimate products and over 10,600 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. ✅Kidinn.com


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ugear tourbillon clock

Excellent product, excellent value and excellent experience. Will definitely order more items.

3 February 2026
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Great prices on hard to find items

Great prices. I’ve found items on this site that I couldn’t find anywhere else without paying double or more. So far I have bought four things from Kidinn and they have all arrived quickly and in good condition. They are a bit like a best kept secret.

22 January 2026
Unprompted review
Kidinn logo

Reply from Kidinn

Dear,

Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 5 out of 5 stars

Excellent Company

Website easy to use. Brilliant price for product. Very satisfied will definitely recommend to others.

27 January 2026
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

DO NOT SHOP HERE

DO NOT SHOP HERE
Ordered children's Christmas presents on 22nd November in the Black Friday sale.
Today - 19th January the items have still not been delivered.
I have sent over 20 emails to the company and still cannot get a timeline for a resolution or a refund even though the logistics provider have stated that a legal proceeding was initiated by Kidinn for them to recover their costs and so Kidinn has the ability to offer a refund. Kidinn asked for me to be patient for up to 20 days whilst they investigate - we are now over 40 days since then and they still will not provide any transparency on this order.

Customer service simply copy and paste the same answer over 20 times ignoring anything that's asked or the facts of the case. Worst customer service I have experienced online.

They also refuse to provide an official complaints form as required by Spanish law. I am now in the process of going to the police and working with my bank who are treating this as a fraud transaction.

22 November 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

Easy

Easy, fast and cheap.

18 January 2026
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Very small and terrible quality

Very small and terrible quality, I do not recommend.

13 January 2026
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We are sincerely sorry to hear that our service did not meet your expectations.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

Please accept our apologies for any inconvenience caused.

Sincerely,

Rated 1 out of 5 stars

Do not buy at kidinn as a collector!

I bought two dolls (rainbow high and a expensive monster high doll). The brown box was too small and both items got damaged (not stuitable for a collector). I made pictures of the damage to the item boxes as requested. And the brown outer box. But Kidinn keeps asking for more pictures. I get the feeling they are stalling and do not want to give any service (returns at their cost as I requested since it's not my fault). I bought another 2 of the MH doll thinking this time they would be more carefull. But they used another small box. And both are damaged. Now the same thing with customer service. They keep asking for pictures. All aides. Close ups. I will make them ofcourse. But do yourself a favor. Do not buy your toys at kidinn if you are a collector!
Also their customer service is divided. The questions/claims is different from the Returns-request department where you make your real claims for damages. They do not communicate.

18 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We are truly sorry to hear that our service did not meet your expectations.

For any after-sales issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.

We apologize for any inconvenience.

Sincerely,

Rated 5 out of 5 stars

Everything just fine

Everything just fine - Thanks for that :)

8 January 2026
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Excellent service came as expected…

Excellent service came as expected would use again

11 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Everything fine

Everything fine. Super Funko POp. I truly recommend Kidinn.

23 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Terrible

Terrible. 1 month and still no item. Customer service is a AI bot. Do not use

9 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

Demon slayer backpack

My daughter is a demon slayer fan, the bag I ordered is of such great quality, very impressed!

24 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Ordered Squishmallow

Ordered Nanette the Squishmallow, delivered in good time and in good condition. When opened met expectations, boxed with tape, soft and safe plastic packaging, well sealed in a plastic bag, and the toy was the same as shown in the stock image, 10/10 would recommend, good retailer for Christmas.

25 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Refund/Scam

I have paid £24.98. I need to return the item, in perfect condition, but it is not the correct toy, and they want to refund/recognise only £11. So, scam.

24 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Dear Customer,

Thank you for taking the time to share your comments about your experience with us.

This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.

However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.

Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.


Thanks and best regards

Rated 5 out of 5 stars

Very efficient website/order dispatch…

Very efficient website/order dispatch system and admin. Secure delivery service via Royal Mail.Product as described/in excellent condition. Very satisfied.

19 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Do not order from here

I ordered items on cyber Monday and have been emailing since then as the discount code did not work at check out. In addition they did not ship the item until mid December. They have not provided the shippers information so I cannot follow up. The item will not arrive for Christmas, despite it saying it would when ordered. Customer service has provided no help and has not even answered the questions asked. Do not order from here.

Update: they have responded to my review in a language I do not speak. This is very indicative of the entire process of ordering through this company. Do not order from here

UPDATE: The response below is in a language I do not speak. They have also responded to my emails in other languages I do not speak. This is indicative of how difficult it has been to deal with Kidinn. Still waiting for my item and no refund has been received or even address. Do Not Order From Here

29 November 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Kære,

Vi beklager meget at høre, at du vurderede vores service som ikke at leve op til dine forventninger.

For at fortsætte med at forbedre os, vil vi gerne undersøge, præcis hvad der skete. Send os venligst dit ordrenummer, så vil vi gennemgå din sag.

For yderligere assistance, kontakt venligst vores kundesupportteam på [email protected].

Vi beklager venligst eventuelle ulemper.

Med venlig hilsen

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I was informed of each stage of delivery and the company was extremely kind, caring and very efficient. I will be using this company for future orders I need. Thank you.

18 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Dear,

Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

Don't rely on them

No contact, no presents, no response to emails at 3 days from Christmas. I may just be unlucky with my order, but the mark of a good website is that they react quickly when things go wrong. This website is the opposite. I'm going to have 5 year old upset twins on Christmas morning thanks to them. My fault for trying out a new website for Christmas presents. Don't rely on them for important presents!

22 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

Perfect

Perfect, good shop, good prize

19 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

I received the wrong items in my order

I received the wrong items in my order. I got cheaper products. I filled a form in to fix it and haven’t heard anything back.
Wish someone would contact me!

17 December 2025
Unprompted review
Kidinn logo

Reply from Kidinn

Dear Customer,

We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.

Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.

Our apologies again for the inconvenience.


Best regards

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