quince.com Reviews 2,703

Received new towel set last week. Loved how truly plush, loved the color. Alas, within first week of use, color got blotchy and ruined look of beautiful new towels. Figured regular return wouldn’t wor... See more

Great products and easy access to customer service representatives through text. The in app support and chat is seamlessly integrated so back out of the chat to check order numbers didn’t loose conn... See more

Quince went above and beyond to try to resolve my shipping issues. They are kind, helpful and have wonderful products. If their shippers make a mistake, Quince always makes it right. They seem to real... See more

Returns made super super easy via texting their bot agent with the order number and printing out a label. Also their return time frame is lax, which absolutely helps because I don't get around to er... See more

I bought a pearl necklace and earrings from Quince. Although the necklace wasn’t quite right for me, the return experience was outstanding. Customer service responded right away and sent a shipping... See more

Quince has really great clothing, makes it easy to ask questions about any issues encountered and get timely responses. Overall a very pleasant shopping experience! Maybe a little too pleasant :). The... See more

Fantastic customer service! I will definitely order from this company again. They were offering a special that would save you a further $40 as long as you spent over 300. Unfortunately, I couldn’t bu... See more

Quince customer care team is like no other. They go above and beyond to understand and hear the customer requests. I had accidentally returned the non quince item. Once I connected with the care speci... See more

Quince is an excellent online retailer - great clothes and other items (furniture, etc). Very affordable prices and great quality. Sizing can be a little challenging for some items but free shipping a... See more

The best customer service. Can always resolve via Chat feature. Never have had to make a phone call. I've had more complex issues (Fedex tariff charges earlier this year) to simple (exchange) they can... See more

Top notch customer service. Had issue with rewards redemption and they were able to put missing points/rewards back onto my account very quickly and solve an issue from weeks ago again with rewards r... See more

My adult sons loved their first cashmere sweaters so much that my oldest slept in his, shocked by how comfy and soft it is. Trust the measurements! I followed the instructions, thinking there was no w... See more

The ability to work directly with a customer service via text was exceptional. Becca, who worked with me, was exceptional. She resolved my issue in minutes and was extremely friendly, calm and profe... See more

This company handles issues quickly and with a responsive resolution. Product textiles are incredible for the price. I started buying from them early in their opening. Their products have only gotten... See more

Quince has great products at a much better price than anywhere else for the same quality items. In addition their customer service is excellent. I just had a large package of drapes delivered to the w... See more

This company is amazing! Their prices are below than what is expected for the products you will receive. They have a wide array of quality cashmere clothing (and items for the home for men and wome... See more

I am always satisfied with the goods that are sent . And if I need to return something ( by size ) , there are no problems. Okay , let’s be honest: according to the order #26876334 ( ONEQUINCE*) wh... See more

Quince is a top notch brand in every way. Their products are exceptional and their customer service is even better. I contacted customer service today to advise I never received my order because it we... See more

I’ve now ordered two down comforters and a couple sweatshirts from Quince. Everything is incredibly high quality at prices that are substantially below any other store. Had one issue with a duvet cove... See more

This is second time I had a fast, perfect exper w online Customer Sevice at Quince. Today sent Quince a chat about weird email from Fedex about my order. Quickly moved to live text w extremely respo... See more

Ordered their down comforters, duvet cover and pillow covers. Down comforter began shedding immediately, waking up with small feathers in my mouth. Their customer service is no where. Any emails... See more

I placed a new order with Quince for some sweaters for Europe. The packages were not at home when I got in. I contacted customer service, and they refused to help in any way. I had a horrible exper... See more

I ordered the euro linen quilt and sham set but when it arrived, only the quilt was there. I explained to Mario, my support guy over chat and he didn't ask any of the unnecessary, repetitive questions... See more

I've bought several items directly from Quince and several used/pre loved items from resale websites. Their quality is top notch. The clothes are not only soft, but incredibly warm without feeling bul... See more

Quince customer service support changed my return already sent a week ago,to an exchange for the same shoe in a different color and size. I am more than satisfied with the customer service I received... See more

The customer service was awesome! Something you rarely see these days! The package was taken from our front porch and I immediately texted the customer service agent and she offered to send another... See more

I had been looking at their clothes for quite some time but never made a purchase until recently after seeing SO many ads through a game. I'm so glad I did. The things I bought are beautiful and when... See more

Sometimes today, truth in advertising is hard to find. Not so with Quince, they do exactly what they say. High-quality items at great prices. From firsthand experience, if something needs to be exchan... See more

I have always received great service with Quince. The clothes I have ordered are of exceptional quality. I like the fact that Quince makes it very easy to maneuver their online system. I am amazed at... See more

I had a last minute trip to snowy Colorado and ordered several coats in different styles and sizes. Once I found "The One" returning the extra coats was painless. I have since placed 4 additional ord... See more

Quince refunded my balance to a used gift card that was USED in the original purchase.You need to refund to my original payment method! they keep saying they can't refund or return a gift card. The gi... See more

Customer service at this company is above and beyond...no one in this market can come close! Very high quality merchandise and very generous return and exchange policies with (unworn/unused) returns t... See more

Quince makes really quality products at an exceptional price. The customer service is also excellent…almost no companies still provide the level of service available here. You will love the items you... See more

Quince is a great brand. I have purchased several cashmere items including three sets of cashmere sweats from them. They are soft, elegant and have minimal piling (all cashmere will pill some). Items... See more

Quince has amazing clothing! I have never order jeans online that simply fit perfectly until now. Their cashmere is beautiful and affordable, and their customer service is absolutely 5 star. I love th... See more

I am incredibly impressed with Quince. They have high quality products at fair prices & their customer service is top-notch! My wardrobe has quickly become 75% Quince & 25% other brands. The company i... See more

I don’t know how they’ve managed it but Quince is really nailing the retail shopping experience. Easy online shopping, prompt delivery, really well made clothes at a very reasonable price, made a foll... See more

I have ordered several items from Quince and I loved each and every one of them. In addition to the purchasing great products, I had a smooth return process that I thought could have been a nightmare... See more

Quince customer service team reflects the utmost professionalism, understanding and kindness. Very helpful, with a genuine sense if urgency to solve a customers concerns, or needs. It is my opinion,... See more

Customer service was good, but they use an unusual shipping company (Jitsu) who can’t deliver to PO Box and likely doesn’t have access to your building’s mailroom either. This meant expensive goods we... See more

Quince’s offerings are top notch. I love the long return window as I often shop right before trips and don’t have to rush to make returns. I love that upon return you can select refund, store credit o... See more

Shipping is fast. Returns are easy. Products are great. Descriptions are accurate. No trickery in finding your order number or prolonged process to figure out what you want to do with a return of you... See more

I had a great customer support experience through their text messaging support system. I had originally thought I was double charged for a transaction because Amazon pay wouldn't work. I chose another... See more

I bought silk pajamas. The fit was perfect and I liked the fabric very much at first. After wearing and washing several times for approximately 2 months the fabric on the bottoms disintegrated; it l... See more