sim.de Reviews 1,990

Avoid contracts with any of Drillisch online gmbh, subcompanies. Here is included Blacksim.de, Sim.de, Premiumsim.de, sim24.de, sim.de and all the other websites associated with this company.
Check at impresung. If you see Drillisch. I recommand you to avoid it.
There are not replaying to your e-mails, the contracts are not updated. People from hotline they agree with you, but they do nothing, to solve your problem. They say, yes yes, but at the end nothing is fixed.

Avoid it. We signed up for unlimited data but then they said no it is not unlimited!! Even though this was confirmed on the phone. Now we have only used internet for 8 days and we ran out of data because they only gave 50GB. This is the worst online operator. Don’t fall for their offers

They tend to offer cheaper sim packages but they somehow they have hidden terms and conditions that will eventually rip extam money. I had a terrible experience with them when I was flyting to spain via Swizerland. My flight had a 2 hour halt during which I switched on my sim only to connect to wifi service of the airport. I agree I must have connected my data automatically when I switchen on the sim and must have also recieved soe messages and notifications, however they instantly charged 70€ stating if I use it overseas I bear an extra international charge. Not only that they also switched off my data services because I exceeded my monthly bill over 50€. To my suprise when I reach Spain I was without data and then I reached hotel and emailed the customer support. They customer support asked me to confimr if I am consenting to pay 150€ , only then they will switch on the services. I had a back and for emails when I understood because I switched on my sim on Swizerland my monthly bill already crossed 70€ and they are judging my monthly bill might cross 150€ so unless I consent them they will not allow me to use data that I rightfully available in my contract. They eventually ruined my Spain trip because this to and for email went on for 5 days because every email took 24 hours to reply.

I would request everyone to stay away from them

worstsim. I wanted to subscribe with a monthly cancellation option. I clicked on the specific setting where I can cancel the subscription monthly, and it automatically made it for 24 months. Now I have no way to unsuscribe it. and customer service is like you are talking with some monkeys. This SIM adds charge without any reason. My subscription is for 10 euros for 18 GB. This month it charged me 14 euros.
If you are an international living in Germany , be aware of this scam sim company.

Scam company that will suck your blood.

One advice I would give to each and everyone out there - AVOID SIM.DE

I was a fool to opt for this company. It is the business model of this companies to not have English support and write important terms and conditions in extremely tiny fonts so that you miss these.

Sim.de have terrible 1&1 5G network. In berlin capital city, I don't get adequate speed in many central places.

Their customer support doesn't want to speak in English and doesn't even have english support. They have straight hanged my call more than 10 times when I was talking to them. Either they don't like how my german sounds or they just straight up are terrible at customer support, I don't know.

Now to the problem, Sim.de have charged me 100 euro twice for something that was their clerical mistake.
Both times they couldn't resolve the problem and were continuously shifting blame till they gave the invoice to debt collectors. (Blood suckers)

Third issue recently was due to invoicing. I had transferred them 100 euro which they did not debit my invoice rather they used it as credit. Their incompetent accounting system again caused me 179 Euro loss as they gave the bill to debt collectors.

All three times, I had hired German speaking consultants to help me resolve the problem but Sim.de is expert at shifting blames and falsifying statements.

PLEASE PLEASE NEVER AGAIN. NEVER AGAIN BUY SIM.DE.

The setup of sim.de has several issues. One major problem is with their roaming plans:

1) When you activate the "Roam Abroad" plan, it deactivates your existing EU free roaming plan. For example, if you're traveling to Switzerland for a few days and activate the "Roam Abroad" plan, upon returning to an EU free roaming zone (like Italy), you'll still be limited to the 1GB plan instead of your usual 20GB plan.
2) Customer support often provides templated responses that only partially address queries. The back-and-forth communication can be time-consuming, potentially causing you to waste your trip trying to resolve issues with sim.de's complicated setup.
3) The customer service is poor and slow to respond.
When canceling a contract, you must contact them via their helpline to confirm the cancellation, which is uncommon among other operators.

Due to these issues, I decided to cancel my contract with sim.de.

so bad
service is bad and customer service is worst.
i ordered esim QR code and it came after 20 days and QR was already expired.

customer service takes days to reply. dnt stuck for this

As an expat living in Germany; I haven't honestly had any problems with sim.de until I had to cancel it . I used it for two years. Then I moved countries. Safe to say I barely learned any deutsche at this point.

When you want to cancel a contract after the term ends you'd think it'll be easy. But for the non German speaker this is an absolute nightmare as you get an email asking you to call up their hotline and confirm.

I called the hotline, the lady spoke zero English and I spoke no German. Match made in heaven.

However she was an absolute sweetheart and we basically grunted over the phone and somehow managed to get the hotline password by logging on to the sim.de website and then confirming the cancellation.

If the process could be made easier I would highly recommend the service.

they never told that my 4G phone will no longer be supported. i want a refund

I odered sim card from sim.de in June 2024 with two years contract. Did SEPA for money reduction monthly. But they never replied my phone calls and emails till now. They also never delivered the sim card. It is very suspicious. I am afraid they will start deducting money from my bank account although the sim card has not even been delivered !!

Would not recommend. Its cheap yes, but customer service do not handle customers. Suddenly cut the network for 1-2 weeks now and customer service is unreachable. Via call or online portal, there is no reply.

This is the worst customer service I have ever spoken with and they are not professionals at all, They are going to collect money from my account while I have never ordered a Simcard very suspicious.

We got 3 contracts at the moment and have not had any issues so far. Happy with the service!

I am writing to express my extreme frustration and dissatisfaction with sim.de's ongoing service failures. The network has stopped working for days, and despite numerous reports and requests for assistance, I've received no adequate support or communication. The level of service and response from sim.de has been shockingly poor.

For over a week, I’ve been without internet access, including a complete two-day outage. This has caused significant and intolerable disruptions to my life. I’ve missed important work calls and meetings, which have severely impacted my professional responsibilities. I even had to cancel a planned trip because I couldn’t access essential apps while in the city. Additionally, I’ve missed important appointments that required a mobile connection to check in, such as at my gym. This situation has created chaos in my daily life, unlike anything I’ve ever experienced before.

According to German telecommunications law (TKG), I am entitled to compensation for these outages: €5 per day for the third and fourth outage days, or 10% of the monthly fee, whichever is higher. €10 per day starting from the fifth outage day, or 20% of the monthly fee, whichever is higher. Given the duration of the outage, I demand immediate compensation of €55. This includes €10 for the third and fourth days and €45 for the remaining five days.

Now what? Imagine if they cared about that? Of course not.

Now, I'm seating in a contract of 2yrs that does not offer me the very minimum. It's an absurd.

The network is too bad. I can't even get a network in city areas like Ulm, and Neu-Ulm. Customer service is too bad. They have a long waiting time. After they received the call, no support for the non-german speaking customer. The customer executive later told me that she could not talk in English as it is not allowed by the management. This is the worst thing I ever heard from a support executive she knows English but can't talk and provide support in English. Going to cancel the contract early even though It will be a financial loss for me. Fcccck u sim.de. You are going to loose all customer from my family.

The worst of the worst.
I have used it for 4 month and it never got better.
Bad signal, Several times a week without any service at all. I think it should be illegal to bring a service like that. Before an emergency you will be probably not be able to call or do anything.

No where is it mentioned that foreign calls are an extra just to be allowed to call. Not even extra tariffs, but just the ability to call is blocked unless specified. This has real world consequences for immigrants like me. Trying to call my father who is travelling to visit. There was no way to contact him as his flight path was altered. I also didnt know if he tried to contact me. I was left in the airport, stressed, no ability to no why my father didnt meet me at the arrivals. The ability to call foreign calls should be a given, even with extra tariffs and at least mentioned in the contract. To activate it, you need to call an unreliable customer services who then adds extra charges.

Avoid at all cost! They will charge you 60 euros if you come near a border of a non eu country! They say you dont have to go to the country to be charged! Even though there was a whole sea between me and the non eu country.. very rude customer service

Impossible to disable 'Datenautomatik'. I disabled my mobile internet when my usage hit 80% but despite that they got me on the hook for two times 'Datenautomatik' and it can be only be disabled from next month.

Just choose a provider that earns their money with good service instead of fooling the consumer.