Fast delivery. The order is not being blocked from the checkout flow in case some items are out of stock - you still pay for them and they will be delvered later. Also you cannot cancel your order wit... See more
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See what reviewers are saying
I have placed an order BEFORE Christmas ! And today i have recived it but , surprise , i only got one product and i ordered three !! All this time i have been trying to contact costumer service but f... See more
Company replied
I bought a Tvilum height-adjustable desk from Lomax and I didn't open the box for more than 2 years. When I did, I found that there was a missing part. I contacted Lomax, they contacted their supplier... See more
Company replied
Verified
The person I spoke to was most friendly and helpful. I like the fact that I am offered a gift, and a discount, whenever I make a purchase. I suspect it is a marketing strategy to encourage customers t... See more
Company replied
Company details
- Office Supply Store
- Electronics Store
- Gift Shop
- Office Furniture Store
- Printer and Scanner Store
- Toner Cartridge Supplier
Written by the company
Lomax A/S har markedets stærkeste sortiment inden for kontorartikler, elektronik, kontormøbler, lagerudstyr, rengøring, køkken & catering. Med over 35.000 varer er Lomax i dag Danmarks største online totalleverandør til virksomheder. Lomax A/S er danskejet, grundlagt i 1962. Lomax.dk er kåret som bedste webbutik i kontorartikelbranchen tre år i træk.
Contact info
Elsenbakken 37, 3600, Frederikssund, Denmark
- 47368000
- [email protected]
- www.lomax.dk
3.9
Great
8K reviews
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I have placed an order BEFORE Christmas…
I have placed an order BEFORE Christmas ! And today i have recived it but , surprise , i only got one product and i ordered three !! All this time i have been trying to contact costumer service but for nothing !
I am very dissapointed , definetly DO NOT RECOMANDET !!!!
30 January 2026
Unprompted review
Reply from Lomax A/S
Hi ioana
Thank you for your review.
We are very sorry to read about your experience and we sincerely apologise for the inconvenience and frustration this has caused. This is not the level of service we strive to provide.
Unfortunately, we are not able to identify your order based on the information provided in the review. We have therefore requested additional details so we can look into the matter properly and help you as quickly as possible.
We hope you will get back to us, so we can investigate the case and find a suitable solution.
Kind regards
Marie, Lomax A/S
Reply from Lomax A/S
Hej
Mange tak for din fine anmeldelse.
Vi bestræber os hele tiden på at blive bedre, så vi sætter stor pris på, at du tager dig tid til at give os feedback.
Venlig hilsen
Dinna, Lomax A/S
A complete joke – 20 years behind the competition
We placed an order at the beginning of January, and almost three weeks later, we have still received nothing. At the time of purchase, there was no clear warning about long delivery times. Since then, the communication has been appalling. They casually mentioned "moving warehouses" in one email, but otherwise, we have been kept in the dark.
When we call, they are hardly apologetic and still cannot tell us when our goods will leave. To make matters worse, we aren't even allowed to cancel the order. In an age where information flows freely, Lomax acts like they are stuck in the past. Avoid if you need your items on time.
22 January 2026
Unprompted review
Reply from Lomax A/S
Hi Lasse
Thank you for your review.
We are very sorry to hear about your experience and the frustration caused by the delivery time and lack of communication. This is certainly not the level of service we aim to provide.
Unfortunately, the review does not include any information that allows us to identify the order. We have therefore requested additional details. Without these details, we are unable to investigate the case further.
We kindly ask you to contact us directly with your order number or reply to our request for information, so we can look into the matter and assist you further.
Kind regards
Marie, Lomax A/S
Verified
Have had 0 resposne
Have had 0 resposne, the things we ordered didnt even show up and wqe have gotten 0 communication seince
14 January 2026
Reply from Lomax A/S
Hi Fabian
Thank you for your review.
We are sorry for the experience you have had and the lack of communication you describe.
According to the information we have received from DSV, delivery has been attempted without success, after which our customer service has reached out to you. If you still have not received your order, we kindly ask you to reply to the existing email correspondence so we can assist you further and help resolve the matter.
Kind regards
Marie, Lomax A/S
Verified
Reply from Lomax A/S
Hej
Mange tak for de 5 flotte stjerner.
Vi sætter stor værdi i at levere den bedste service overfor vores kunder.
Venlig hilsen
Dinna, Lomax A/S
Terrible experience
Honestly, so far this experience has been terrible.
I ordered two electric ATVs as Christmas gifts. Initially, only one ATV arrived because they forgot to ship the second one. I had to call customer service repeatedly, and each time I was told that the second ATV might not even arrive in time for Christmas. Fortunately, it eventually did arrive just before Christmas.
On Christmas Day, my children were very happy to open the two electric ATVs. Unfortunately, the excitement did not last long.
From the moment we started using them, it was immediately clear that, despite costing around 2,000 DKK each, the products are very poorly made and feel extremely cheap. Worse than that, both ATVs are defective.
One of the two does not charge at all. It does not matter what the instructions say about charging for 4–5 hours to get 1–2 hours of playtime: this ATV barely charges, and as soon as you try to turn it on, it immediately asks to be put back on charge. It is completely unusable.
The second ATV does charge, but only partially. Even if left charging all day (we have tried leaving it plugged in for more than 15 hours), it only reaches about half charge. It can be used for roughly 5 minutes before shutting down.
At this point, we have spent 4,000 DKK and neither of the two ATVs we ordered actually works.
I have opened a claim and I sincerely hope to receive a full refund. If this situation is resolved properly, I will update this review accordingly.
29 December 2025
Unprompted review
Reply from Lomax A/S
Hi Valentina
Thank you for your review.
First of all, we would like to sincerely apologize for the experience you have had.
We can see that you have been in contact with our customer service team and that a solution has now been found. We truly hope that the solution provided is satisfactory and resolves the issue in a good and fair way.
Thank you for bringing this matter to our attention, and once again, we are very sorry for the inconvenience caused.
Kind regards
Marie, Lomax A/S
Verified
We keep having our orderes delivered…
We keep having our orderes delivered with products missing inside, although the papers that come with the order are saying otherwise.
This is frustrating.
17 October 2025
Reply from Lomax A/S
Hi Katerina
Thank you for your review.
We're sorry if you've experienced missing items in your deliveries. Please don't hesitate to contact us directly at [email protected] if this happens again - we'll make sure to help right away.
Best regards,
Marie, Lomax A/S
Verified
Good service.:)
4 September 2025
Reply from Lomax A/S
Hej
Mange tak for de 5 flotte stjerner.
Vi sætter stor værdi i at levere den bedste service overfor vores kunder.
Venlig hilsen
Dinna, Lomax A/S
Verified
I had to pick up 3 different boxes In 3…
I had to pick up 3 different boxes In 3 different days (same order)
We have no time to spend going around in the traffic and you same money on the couriers!
31 July 2025
Reply from Lomax A/S
Hello Nicolas
Thank you for your feedback.
We’re sorry that your items were shipped in three separate packages – we completely understand that this can feel unnecessary.
The reason is often that the items are dispatched from different warehouses, or that we want to ensure the fastest possible delivery so you don’t have to wait for your entire order if one item is delayed.
However, we are continuously working on optimising our logistics to send more items together whenever possible.
Thank you for bringing this to our attention – your experience helps us improve.
Best regards
Claus, Lomax A/S
Verified
Ready to pick up fast
17 February 2025
Reply from Lomax A/S
Hej Yun
Mange tak for din fine anmeldelse.
Vi bestræber os hele tiden på at blive bedre, så vi sætter stor pris på, at du tager dig tid til at give os feedback.
Venlig hilsen
Dinna, Lomax A/S
Verified
Products are great
Products are great. Poor customer service - misinformed per phone and an overall rude service per email.
15 February 2025
Reply from Lomax A/S
Hej JS
Tak for din anmeldelse.
Vi er glade for at høre, at du er tilfreds med vores produkter, men vi er naturligvis kede af, at du har haft en mindre god oplevelse med vores kundeservice.
Efter nærmere undersøgelse kan vi se, at din henvendelse vedrørte forsendelse af pakker. Vi mener dog ikke, at der er noget uhøfligt i det svar, du har modtaget, da vores medarbejder blot besvarede dit spørgsmål. Hvis du henviser til en anden sag pr. mail, hvor du har oplevet et uhøfligt svar, vil vi meget gerne høre nærmere, så vi kan undersøge det nærmere og følge op. Du er altid velkommen til at kontakte os direkte på [email protected] eller tlf. 47 36 80 00.
Når det er sagt, beklager vi naturligvis, hvis der er blevet oplyst noget forkert pr. telefon – det er bestemt ikke vores intention, og vi arbejder løbende på at sikre korrekt og ensartet information til vores kunder. Vi bestræber os altid på at yde en professionel og imødekommende service.
Venlig hilsen
Marie, Lomax A/S
Verified
Reply from Lomax A/S
Hej
Mange tak for din fine anmeldelse.
Vi bestræber os hele tiden på at blive bedre, så vi sætter stor pris på, at du tager dig tid til at give os feedback.
Venlig hilsen
Dinna, Lomax A/S
Verified
Good company policy
The person I spoke to was most friendly and helpful. I like the fact that I am offered a gift, and a discount, whenever I make a purchase. I suspect it is a marketing strategy to encourage customers to buy, but I am left with the impression that the company gives as well as it takes.
21 October 2024
Reply from Lomax A/S
Hej Mervyn
Tusind tak for din positive anmeldelse. Det er dejligt at høre, at du er glad for at handle hos os og oplever en god service.
Vi sætter stor pris på feedback fra vores kunder, da den hjælper os til hele tiden at forbedre os.
Venlig hilsen
Dinna, Lomax A/S
Verified
Reply from Lomax A/S
Hej
Mange tak for de 5 flotte stjerner.
Vi sætter stor værdi i at levere den bedste service overfor vores kunder.
Venlig hilsen
Dinna, Lomax A/S
Verified
Fast delivery and good service
31 July 2024
Reply from Lomax A/S
Hej Regina
Thank you so much for your great review. We really appreciate you taking the time to review us.
We always do what we can to make it easy for our customers to shop with us, so it's great to get feedback.
Regards
Dinna, Lomax A/S
Verified
Reply from Lomax A/S
Hi Yves
Thank you so much for the great review.
We do our best to provide the best experience and service for our customers.
Best regards
Dinna, Lomax A/S
Forventet levering: 2051!
I placed an order on the 18th of April. Expected delivery was 30th of June. Today is 30th of June, and after waiting a month and a half I still haven't received my order. I reached out to them and they said it will be delivered "around" 4th of June. Right after that I received an email saying that "Forventet levering" is 03-01-2051 and I have no idea what to make of that.
Overall my experience with this retailer has been a extremely poor. The only positive thing I can say about them is responding to enquiries relatively quickly. But all in all I am very disappointed and won't shop here again
30 May 2024
Unprompted review
Reply from Lomax A/S
Hi Ehsan
Thank you very much for your review.
I am very sorry for the experience you have had with your order. I fully understand your confusion. This is certainly not how we want to treat our customers.
I will make sure that one of my colleagues contacts you with a solution.
Best regards
Marie, Lomax A/S
Verified
The invoice have sent 1 year later and…
The invoice have sent 1 year later and then ask for the reminder costing?!?
17 April 2024
Reply from Lomax A/S
Hi Pook Market ApS
Thank you for your review.
However, we are a little confused about your review.
We have tried several times, but without success, to enter a dialogue with you regarding this invoice.
If you have any further additions, please contact our finance department on telephone number 47 36 80 40 or mail [email protected]
Sincerely,
Marie, Lomax A/S
Verified
Reply from Lomax A/S
Hi
Thank you very much for your nice review. It means a lot to us that you have experienced a fast delivery.
We're constantly striving to improve, so we appreciate you taking the time to give us feedback.
Regards
Dinna, Lomax A/S
Verified
Hurtig og effektiv ekspedition
Hurtig og effektiv ekspedition - tak for det
Eva
Eva u Røde Kors Allerød
4 April 2024
Reply from Lomax A/S
Hej Eva
Mange tak for din flotte anmeldelse og de rosende ord.
Vi sætter stor værdi i at levere den bedste service overfor vores kunder.
Venlig hilsen
Dinna, Lomax A/S
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