Davpack Reviews 9,134

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality of the products and the efficiency of the service. Consumers appreciate the wide selection of packaging options available to suit their specific needs, including bespoke services. The ordering process is considered easy, and many people have been impressed with the speed of delivery. People highlight the helpfulness of the staff, who are able to adjust delivery times and provide assistance when issues arise. The quality of the boxes is generally regarded as good, with reviewers noting their sturdiness and suitability for protecting contents. The prompt delivery and excellent communication are also frequently mentioned as positive aspects of the service.

Based on these reviews

Rated 5 out of 5 stars

Ordered some boxes for my daughters small business and was impressed. Easy to navigate website with clear choices, sizing and pricing. Got just what I wanted at a good price and safely delivered... See more

Company replied

Rated 5 out of 5 stars

I visited davpack in derby to see if they had a box for a particle item. They didn't have quite the size needed, but rather than let me go. The assistant Gaz, persisted in helping & making sure I got... See more

Company replied

Rated 5 out of 5 stars

Pretty much everything from very quick delivery to an unlimited choice of packaging to suit every possible needs and straight off the shelf but also have a bespoke service. My order consisted of a bo... See more

Company replied

Rated 5 out of 5 stars

Davpack were great but their choice of carrier, DX, were rubbish. They did not deliver when they were supposed to, so waiting in was a waste of my time. They claimed nobody was at the premises, whic... See more

Company replied

Rated 5 out of 5 stars

Urgent order for custom boxes placed 10.am Monday morning, boxes delivered in full Wednesday morning. Deborah and the team at Davpack gave a super quick service which has helped me supply my custome... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. They list a telephone number on their website. There are many websites selling boxes etc where you can not contact them by phone. In my view this is not acceptable. Davpack... See more

Company replied

Rated 5 out of 5 stars

As a small business you have to look after every penny and spend it wisely. I honestly did not know how I would have found the right boxes to purchase until I came across this company. From initial on... See more

Company replied

Rated 5 out of 5 stars

I have relied on Davpack on a number of occasions and I can only recommend 100%. Very good choice and practical kits, good quality boxes. The direct telephone line and their customer service has al... See more

Company replied

Rated 1 out of 5 stars

We are having perpetual issues with Davpack. Too many to mention but they roughly follow the same trajectory. You make an order then the next day they say can you give them a call turns out it wont be... See more

Company replied

Rated 5 out of 5 stars

My first time needing to buy boxes. Website was helpful and relatively easy to navigate. Boxes arrived very promptly and were exactly as described. They are doing the job perfectly. My only advers... See more

Company replied

Rated 5 out of 5 stars

Ordered the 5 bed mover package and it was all a rush to beat the stamp duty uplift. The carrier company only delivered 2 out of the 5 bundles so was in a panic. I called Davpack who were very helpful... See more

Company replied

Rated 3 out of 5 stars

Good product. Packaging inadequate. Last month, consignment dumped in the rain in the yard by delivery people, who couldn't be bothered to alert anyone in the office. Customer service people full of d... See more

Company replied

Rated 5 out of 5 stars

No complications while purchasing (have not bought from Davpack before). Good prices and good quality product received. Delivery was within 1-2 days so really can't complain. Will use again.

Company replied

Rated 5 out of 5 stars

I ordered a set of boxes for sending out my ceramic products. The site was easy to use and the boxes were a reasonable price. Davpack must have packaged my order straight away as they arrived the n... See more

Company replied

Rated 5 out of 5 stars

Delivered on time and in good order. The only issue was that Davpak said a signature would be necessary. In the event the courier left the package on my doorstep and disappeared. This is a very hon... See more

Company replied

Rated 3 out of 5 stars

Thank you for the prompt delivery of my book packages. Unfortunately the box containing the packages was far too big for the shipment and a few of the book packages were slightly damaged due to moveme... See more

Company replied

Rated 3 out of 5 stars

DHL told me multiple times that they'd deliver on Monday morning but when I went to check the tracking as it hadn't turned up during the allocated time slot, it said you didn't have it. Started again... See more

Company replied

Rated 5 out of 5 stars

Super quick delivered from Davpak, so fast it almost caught me out. Very competent staff were able to adjust the delivery time to suit me, no problem. Goods arrived safely packed and to spec.

Company replied

Rated 5 out of 5 stars

We got the product in Good Condition in 24 hours, the products were great quality and we have decided to move some of our requirements to Davpack.

Company replied

Rated 5 out of 5 stars

We live in a remote area with all deliveries getting passed from one courier to another. Only 3 out of 4 boxes reached us and a replacement box was replaced quickly by a very helpful member of staff a... See more

Company replied

Rated 2 out of 5 stars

I ordered the large home move pack. One package of the larger boxes didn't arrive so I got a refund, which seemed small compared with the number and size of boxes. The clear packing tape supplied did... See more

Company replied

Rated 2 out of 5 stars

Only half the order delivered. Would have been 1 star but customer service when notified of the issue was good. Hoping that the remainder of the order will be delivered tomorrow

Company replied

Rated 4 out of 5 stars

I buy mug boxes for presenting my bone china watercolour landscape mugs. i ordered from Dav pack and they arrived along with two sizes of brown retail bags with twisted handles which I have personalis... See more

Company replied

Rated 4 out of 5 stars

Double wall brown cardboard boxes are great, sturdy and I know protects the contents. However, my reason for 4 stars was my delivery came with wrong boxes. Staff were very helpful, swiftly replacing w... See more

Company replied

Rated 4 out of 5 stars

Order arrived one box short, they promised a refund for the one missing but I never got it. The poor response to thier mistake is worse than the mistake itself in my opinion. Update, all sorted now... See more

Company replied

Rated 1 out of 5 stars

Awful experience! Ordered a lot of boxes that we needed urgently. A week later still no order. I called and they said there was a delay on 1 of 4 of the options we ordered. So I said why... See more

Company replied

Rated 3 out of 5 stars

They mostly do send what I order but (ironically) they pack it so badly that the delivery guys have trashed it by the time it is dumped here. This last year I estimate 25% of order have ruined goods i... See more

Company replied

Rated 3 out of 5 stars

delivery was prompt and communication was good, but the product is poor quality. The boxes are very thin, the thinnest single wall/2 ply we have seen. Not what you would expect. Samantha has since... See more

Company replied

Rated 1 out of 5 stars

Order arrived with stuff missing. They promised to ship the missing items straight away and then didn't. So much messing around for some packaging. It's much easier to just order from Amazon, they c... See more

Company replied

Rated 3 out of 5 stars

Well, the packaging I ordered was thankfully ok, but the outer had completely and utterly collapsed!! I would think a packaging company would pack their own orders sufficiently!!

Company replied

Rated 4 out of 5 stars

Unfortunately I ordered the wrong size of boxes as I find it very difficult to visualise sizes quoted in cms. It's my age not your fault but I would find it more convenient with sizes in inches as wel... See more

Company replied

Rated 5 out of 5 stars

I ordered from Davpack at the last minute to replace a delayed order from another company. I needed the boxes urgently and Davpack delivered the next day, as promised! Also, the boxes fit the descr... See more

Company replied

Rated 4 out of 5 stars

Very timely delivery. Well packaged, although the pallet was broken introducing a hazard while unloading & the corners of some of our ordered boxes had split through the protective wrapping, exposing... See more

Company replied

Rated 4 out of 5 stars

Plywood shipping case was delivered rapidly from ordering. The box it was shipped in was a little too large and the case was slightly damaged in transit but still usable.

Company replied

Rated 2 out of 5 stars

I got sent a box, they way this is done, 1 piece cental column folded between 2 lids. Apparently I was ment to sign for it, which it never was, I opened my front door and it was there.... Not surpri... See more

Company replied

Rated 4 out of 5 stars

I received fantastic service, speedy and efficient but I was horrified that my small order of 1x25 flat pack cartons was delivered in a box at least 10 times bigger than the actual size of the order.... See more

Company replied

Rated 5 out of 5 stars

Huge range of stock and easy to select the correct size of packaging. Competitively priced and fast delivery. I won't be going anywhere else from now on. Thank you, Ian

Company replied

Rated 5 out of 5 stars

Sam quickly answered all of the questions I asked (and I ask a lot of them!) and the ordering process was easy. Goods delivered within the advised timeframe, and the delivery driver was also very help... See more

Company replied

Rated 5 out of 5 stars

Very trustworthy and value for money!! Moving kits have everything that you might need! Fast delivery and customer service reply to all your questions!! Highly recommended!!

Company replied

Rated 5 out of 5 stars

Great service, fast delivery, quality product and very helpful. Issue with order not been available for some time but was sorted out super quickly and easily Highly recommend

Company replied

Rated 5 out of 5 stars

Staff do helpful listened to my needs fully. I received my item the very next day. I was so impressed. Would definitely use again. I thoroughly recommend Davpack especially if you want a box bigger... See more

Company replied


Company details

  1. Packaging Supply Store
  2. Office Supply Store

Information provided by various external sources

Davpack doesn’t just deliver quality packaging off the shelf. Ever since we were founded in 1968, we’ve been continually seeking to improve the service we offer all our Customers. That’s over 50 years of packaging know-how you can call on and, as the first UK packaging suppliers to have an online presence, we’re proud to be the Original UK Packaging Store. We take the hassle out of your packaging supplies by giving you lower prices, more choice (we have over 3800 packaging products in stock ready for same day dispatch) and faster order turnaround (most orders are delivered next working day). All our boxes and packaging materials come with a no quibble money-back guarantee borne of a total commitment to quality products and quality systems. That means you can buy from us with confidence, leaving you free to focus your time where it counts - on running your business.

The Original UK Packaging Store

Written by the company

Buy Packaging Totally Risk-Free!

Money–back guarantee – we’re not satisfied unless you are!

Money–back guarantee – we’re not satisfied unless you are!
We stand behind our products 100% and try hard to exceed your expectations. If you’re not satisfied with any stocked product, simply return it within 7 days for a full refund.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unpleasant and Disappointing Experience

This was the first time I ordered from Davpack. My experience was unpleasant and disappointing. They delivery the goods via DX that didn't notify me about the delivery date and time. I was at home waiting for delivery. The DX staff delivered the goods to my Concierge instead of my house. The goods was damaged and I had to get someone to bring the heavy goods from the Concierge to my house which was a few hundred yards away. Davpack claim they provide 5 star service and exceed my expectations, I totally disagree.

12 February 2026
Unprompted review
Davpack logo

Reply from Davpack

Good afternoon Ena,

We regret to hear about the issues you experienced with the courier service. I have sent an email to you and please let me know if you need any further assistance.

Kind regards

Samantha

Rated 3 out of 5 stars

No chance to check before signing

Despite being asked to check the shipment before signing for it we were not given this option as it was just dumped outside the front door in the rain. All the external packaging was broken and wet. Fortunately, the interior boxes and blankets were only mildly damp and could be dried out and become usable.

6 February 2026
Davpack logo

Reply from Davpack

Good morning David,

We appreciate you taking the time to share your experience. We're sorry the delivery process was not satisfactory, and the packaging was damaged. We'll review this to ensure better service in the future.

Kind regards

Samantha

Rated 1 out of 5 stars

Dreadful service by DX courier

Dreadful service by DX courier. Left at wrong address, no signature received. Failed deliveries and returned to Davpack with no notification on multiple occasions

5 February 2026
Davpack logo

Reply from Davpack

Good afternoon Mindy,

We regret to hear about the issues you experienced with the courier service, including incorrect delivery. I have sent an email to you and please let me know if you need any further assistance.

Kind regards

Samantha

Rated 5 out of 5 stars

Great Products, Great Service

We got the product in Good Condition in 24 hours, the products were great quality and we have decided to move some of our requirements to Davpack.

5 February 2026
Davpack logo

Reply from Davpack

Good morning Aled,

We're happy to hear that you received your order promptly and in good condition. We appreciate your feedback.

Kind regards

Samantha

Rated 1 out of 5 stars

Awful experience!

Awful experience!

Ordered a lot of boxes that we needed urgently. A week later still no order.

I called and they said there was a delay on 1 of 4 of the options we ordered. So I said why not send the rest of the order whilst we wait for the delayed one. I didn't order something to wait 3 weeks for it, especially when it say 3-5 working days on the website.

She said she will get them shipped out asap. 1 week later we have just had delivery of the boxes that were delayed, not the others!

They are a joke, no apology, just a clueless attitude.

Needless to say, I still don't have my full order. Wont be using them again.

9 February 2026
Unprompted review
Davpack logo

Reply from Davpack

Good morning Stuart,

We appreciate you taking the time to share your experience. We are very sorry to hear your order was delayed and that you only received part of it. We understand your frustration with the mixed communication and the impact this had on your urgent needs. We'll review what happened to prevent this from occurring again.

Kind regards

Samantha

Rated 5 out of 5 stars

A great service provided every time

A great service provided every time. Great prices and good product and very fast despatch.

3 February 2026
Davpack logo

Reply from Davpack

Good morning Jamie,

We're happy to hear that you consistently receive great service! It's wonderful to know you appreciate our prices, product quality, and fast dispatch. Thank you for your positive feedback.

Kind regards

Samantha

Rated 5 out of 5 stars

Hassle free purchase and very quick…

Hassle free purchase and very quick delivery

2 February 2026
Davpack logo

Reply from Davpack

Good morning Barry,

We're happy to hear that your purchase was hassle-free, and the delivery was quick. Thank you for your positive feedback; we appreciate it!

Kind regards

Samantha

Rated 5 out of 5 stars

Brilliant Delivery in less than 24…

Brilliant Delivery in less than 24 hours , product as specified, just great , thanks.

3 February 2026
Davpack logo

Reply from Davpack

Good morning David,

We're happy to hear that you had a great experience with our fast delivery and the product met your expectations. Thank you for your positive feedback; we appreciate it!

Kind regards

Samantha

Rated 2 out of 5 stars

Only half the order delivered

Only half the order delivered. Would have been 1 star but customer service when notified of the issue was good. Hoping that the remainder of the order will be delivered tomorrow

3 February 2026
Davpack logo

Reply from Davpack

Good morning Keith,

We appreciate your feedback and are sorry that your order was incomplete. I have sent you an email, please feel free to respond if you need any further assistance.

Kind regards

Samantha

Rated 5 out of 5 stars

prompt delivery

packaging I had ordered turned up effiiently and promptly.

28 January 2026
Davpack logo

Reply from Davpack

Good morning,

We're happy to hear that your order arrived efficiently and promptly. Thank you for sharing your positive experience with us; we appreciate it!

Kind regards

Samantha

Rated 5 out of 5 stars

Good Product

Good Product, Price and delivery

26 January 2026
Davpack logo

Reply from Davpack

Good morning,

We're happy that you are satisfied with the product quality, price, and delivery. Thank you for your positive feedback and your high rating!

Kind regards

Samantha

Rated 5 out of 5 stars

Excellent product, Fast Delivery

Excellent product with the correct dimensions specified.
The delivery was incredibly fast, arriving the next day after ordering.

22 January 2026
Davpack logo

Reply from Davpack

Good morning Marcellino,

We're happy to hear that the product met your expectations with the correct dimensions. We're also glad the delivery was fast. Thank you for your positive feedback!

Kind regards

Samantha

Rated 5 out of 5 stars

Excellent staff care

23 January 2026
Davpack logo

Reply from Davpack

Good morning Janet,

Thank you for your 5 star response, your feedback is appreciated.
Thank you for your order and we are glad you are happy with the service.

Kind regards

Samantha

Rated 5 out of 5 stars

Really quick and responsive

Really quick and responsive. Good quality boxes.

22 January 2026
Davpack logo

Reply from Davpack

Good morning Gareth,

We're happy to hear that our service was quick and responsive! We're also glad you found our boxes to be of good quality. Thanks for your feedback.

Kind regards

Samantha

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always, thank you

22 January 2026
Davpack logo

Reply from Davpack

Good morning Steven,

We appreciate you taking the time to leave us this fantastic review. We are happy to hear that you are pleased with our service.

Kind regards

Samantha

Rated 2 out of 5 stars

Never again

I got sent a box, they way this is done, 1 piece cental column folded between 2 lids. Apparently I was ment to sign for it, which it never was, I opened my front door and it was there.... Not surprised, it arrived damaged, the lid has been dragged and torn.
I contacted Dave's ppl and they acted like they dont know how it was sent, said I signed for it, why would you if it wasn't OK...who signed what ? I didn't.
Now they keep asking to see inside the box, why ? You know what's there and that's not what's damaged.... Keep playing dumb 2 weeks later

21 January 2026
Davpack logo

Reply from Davpack

Good afternoon Joseph,

Thank you for taking the time to review us. I can see this has been resolved with our customer service team and please let us know if you need any further assistance.

Kind regards

Samantha

Rated 5 out of 5 stars

Excellent

Excellent, prompt service, as always.

22 January 2026
Davpack logo

Reply from Davpack

Good afternoon Tracey,

We're happy to hear that you had an excellent and prompt experience. Thank you for your continued support and positive feedback!

Kind regards

Samantha

Rated 5 out of 5 stars

Prompt delivery and great quality

Prompt delivery and great quality. Placed the order on Friday, delivered on Monday. Can't ask for better.

22 January 2026
Davpack logo

Reply from Davpack

Good morning Alan,

We're happy to hear that you received your order so quickly and that you are satisfied with its quality. We appreciate you taking the time to leave us such positive feedback!

Kind regards

Samantha

Rated 5 out of 5 stars
Davpack logo

Reply from Davpack

Good afternoon Tony,

We're happy to hear that you received good value and prompt delivery. Thank you for your positive feedback; we appreciate it.

Kind regards

Samantha

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look