instantly.ai Reviews 952

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly interface, highlighting its ease of navigation and straightforward setup. People find the platform intuitive, which simplifies campaign creation and management. The clear user guides and AI-powered tools contribute to a positive user experience. Consumers also value the platform's efficiency in managing multiple inboxes and streamlining communication. The support team is consistently praised for their responsiveness and helpfulness. Reviewers mention that the staff is proactive in resolving concerns and efficient in addressing technical issues. The fast response times and the ability to quickly resolve problems are frequently mentioned. The company is committed to assisting users and going the extra mile to ensure satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I've been using instantly for about a month. They had amazing customer support that replies back in less than 24 hours. they have been helpful and helped me resolve a few small issues that were to do... See more

Rated 5 out of 5 stars

We have been using Instantly over a year now. Instantly has been a solid tool for managing cold email at scale. The warm-up feature works well, the interface is easy to use, and it helps protect inb... See more

Rated 5 out of 5 stars

As a non-technical person, it is so easy to setup cold email campaign, the people at instantly the do a full done-for-you email box setup so u dont have to worry about SPF, DKIM, DMARC all that jazz.... See more

Rated 5 out of 5 stars

Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test e... See more

Rated 5 out of 5 stars

Instantly.ai is honestly one of the best outreach tools I've used. Setup is quick, the interface is super clean, and it just works. Emails send smoothly, deliverability stays high, and the analyt... See more

Rated 5 out of 5 stars

Excellent product with ever improving features. It's clear that Instantly are growing in the right direction with powerful and user-focused AI driving the platform. Clear user guides, customer support... See more

Rated 1 out of 5 stars

As an agency, horrible experience. Greedy, scammy offer for scaling, holding our data as hostage, unresponsive support... Started off good but as they grew the service became more and more shit.... See more

Rated 5 out of 5 stars

Instantly has become a core part of my outreach stack. The UI is clean, campaigns are easy to set up, and deliverability controls are clearly built by people who actually understand cold email—not... See more

Rated 5 out of 5 stars

I love the UX by you guys. The entire experience feels so seamless and coherent with how one would approach cold emails. Also the support team is very proactive in resolving my concerns. That helps... See more

Rated 5 out of 5 stars

We've been using Instantly for outreach for around 2 years now, and it's allowed us to scale far more than we've been able to before using a different tool. The price is reasonable and it allows us to... See more

Rated 1 out of 5 stars

Instantly has deceptive practices around their done-for-you service. They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don'... See more

Rated 5 out of 5 stars

Instantly.ai has really changed the way I handle email outreach. The platform makes it easy to set up and run automated email sequences, saving a lot of time and effort. It also improves deliverabilit... See more

Rated 5 out of 5 stars

Had some redirect domain issues and support helped me within a short time frame. They were clear helpful. Software is great but I don't personally like the credit based system that much. But... See more

Rated 1 out of 5 stars

Don't do the DFY setup. You don't own your domains or data, its all retained by instantly. If you want to use those domains elsewhere you get shut down. After bringing this up support went way downhil... See more

Rated 5 out of 5 stars

Instantly.ai is crucial to our success at Endy Media. We're a DFY cold email agency and cannot imagine our lives with instantly.ai at this point. They warmup the inboxes, help us with campaign... See more

Rated 1 out of 5 stars

I’m a GTM consultant. I set up a small campaign (~500 prospects) and invested weeks warming 5 domains / 15 inboxes. Then Instantly stopped working. Support is email-only (no chat, no phone) a... See more

Rated 5 out of 5 stars

Instantly has been a gamechanger for our email outreach efforts. They can handle the creation of emails/domains, email seasoning, etc - things that used to take us hours to set up and monitor can... See more

Rated 5 out of 5 stars

I've tried a few cold outreach platforms and Instantly takes the cake. They have everything you need to scale your outreach efforts, efficiently and affordably. From lead gen and email validat... See more

Rated 5 out of 5 stars

Instantly has been a game-changer for our outbound. The inbox management is clean, the sending setup is straightforward, and scaling campaigns feels smooth. Great deliverability tools, great UX, and i... See more

Rated 5 out of 5 stars

Instantly support has been extremely helpful and efficient. When one person signed off, the next one signed on and assisted with an effortless transition. I am thoroughly impressed with their incredib... See more

Rated 1 out of 5 stars

This tool is absolute garbadge i spent $1000 on an annual subscription Outlook accounts dont ever respond meaning they are likely not even seeing the emails. Every week there is a new... See more

Rated 1 out of 5 stars

Instantly.ai has been an absolute headache to use since I started 2 months ago. Their webhook is so delayed, it takes about 2 hours to make a call, making all my leads go cold before I even kno... See more

Rated 1 out of 5 stars

Horrible experience, it was good about 1 year or 2 ago. Now its awful, I selected follow ups to be not sent if company/person responds but they get sent anyway, which leads to clients getting really a... See more

Rated 1 out of 5 stars

Absolutely awful experience. The platform is full of bugs and confusing UX. They list multiple nearly identical subscriptions, clearly designed to trick users into accidentally buying the same thi... See more

Rated 1 out of 5 stars

I had an active paid subscription and canceled it with time still left on the billing period. Despite that, Instantly blocked my access immediately, making the platform unusable while I had al... See more

Rated 1 out of 5 stars

Company pays for TrustPilot reviews and then provides a horrendous all around service - BEWARE. We got roped into paying for the annual plan as things seemed to start OK, but afterwards it... See more

Rated 1 out of 5 stars

Instantly promises lots of modules and analytics tools, but in reality, most either don’t work or don’t exist. Connecting an email account took me four days—even with live support, which, by the way,... See more

Rated 1 out of 5 stars

Poor deliverability and overall a huge waste of time. I've used Instantly for close to a year now hoping it would get better... but it just hasn't. They don't have analytics like the other platforms s... See more

Rated 4 out of 5 stars

I had great experiences with Instantly.ai. I had tried two competitors unfortunately first — Snovio and Apollo. They were confusing and didn't offer what I wanted with a simple UI. I like Instantly be... See more

Rated 5 out of 5 stars

The best system I've found for outbound email campaigns, starting from cold / first contact. Practical features, intuitive interface and responsive support team. The pricing could be a little more f... See more

Rated 5 out of 5 stars

What made your experience great? Instantly makes cold outreach simple and fast to set up. The UI is smooth, reply tracking works well, and integrations with tools like Zapier save a lot of time.... See more

Rated 5 out of 5 stars

Instantly provides an affordable cold-email all in one service. They are extremely affordable, which is nice, but what's even better is that they offer more premium bespoke options once your outre... See more

Rated 5 out of 5 stars

been using Instantly for a couple of months now and it has continuously generated sales calls for my lead gen agency! it's easy to contact support, really easy to get leads and make email copies... See more

Rated 5 out of 5 stars

As the outbound lead, I've tried quite a few email marketing tools, but Instantly has been by far the easiest to work with. What really stood out was how simple it was to set up my campaigns — no te... See more

Rated 1 out of 5 stars

Really disappointed. They frame themselves as being trustworthy, but their warm up system is pretty bad and they're running around in circles with customer support offering a solution, and then backtr... See more

Rated 5 out of 5 stars

We’ve had a great experience using Instantly. The platform is simple to navigate, easy to set up, and does exactly what we need it to do. For the features it offers, the pricing is very competitiv... See more

Rated 5 out of 5 stars

Had an issue with my custom tracking domain not working, even after warming up the emails for 15 days. Ryan from support jumped in personally, shared a screen recording, explained everything clearly,... See more

Rated 2 out of 5 stars

Frequently buggy and customer support, even for paying customers has taken >1 day to troubleshoot problems and respond. I've experienced several instances where a setting was selected but did no... See more

Rated 5 out of 5 stars

Instantly.ai has been a game-changer for my business, especially when it comes to cold email outreach and lead generation. The platform is user-friendly, feature-rich, and makes scaling campaigns in... See more

Rated 5 out of 5 stars

Highly recommend Instantly if you're looking for a Cold Email Outreach solution! Not only they have a great platform which is very intuitive and easy to use but also top-notch support. Very attenti... See more

Rated 5 out of 5 stars

Instantly is my favourite tool for sending cold emails. They're UX friendly, great customer support team, and are frequently bringing out new features. From purchasing domains, to warming em... See more

Rated 5 out of 5 stars

I had what I thought was an issue with their monthly plans. It was after 9pm, I was frustrated and ready to cancel my subscription. As a last ditch effort, I reached out to their customer service. I d... See more

Rated 5 out of 5 stars

Firstly the instantly support team are absolute legends! Always getting back in a timely manner and always helping out when i have issues. Secondly the platform itself is amazing. The ability to have... See more


Company details

  1. Software Company

Written by the company

Instantly scales your outreach campaigns with unlimited email sending accounts & warmup, b2b lead database and smart AI. Find your leads, create your campaigns, connect your sending accounts, and watch those leads turn into customers - with one, flat-fee subscription. Founded in 2021, Instantly is the leading sales engagement platform used by more than 20,000 customers, from solopreneurs to global agencies. Our goal is to be the simplest tool on the market to make money with cold email. Our North Star is helping people have the highest ROI. Every new feature has to help users make money and make that process simpler.


Contact info

3.8

Great

TrustScore 4 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great services and tools.

Great services and tools.

If I have to troubleshoot an issue, the team is always quick to respond to help resolve any issue I experience. Great customer service.

The platform itself is fantastic and easy to navigate.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Instantly is a nice platform for bulk email marketing

Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test etc. You can also sent email in different time zones in Instantly.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Instantly has deceptive practices…

Instantly has deceptive practices around their done-for-you service.

They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don't make clear in the purchasing flow is that they maintain ownership and refuse to transfer or allow you to use it if you need to go off services.

We were exploring using them and bought several domains and email accounts which they got set up. When we realized their service wasn't going to work, we tried to transfer them off, and they wouldn't allow it.

If that's the policy they want, that's fine. It's clearly just a self-serving way to try and get vendor lock-in.

However, the purchasing flow does not make this clear. It seems as if you're buying a domain on any other registrar, which makes this a deceptive practice.

6 February 2026
Unprompted review
Rated 2 out of 5 stars

Instantly increased there monthly only a week after starting, constant up charging for basic features that should actually need to be there even at basic level, horrible support. clunky interface

I'm generally not happy with my experience with Instantly.ai

Due to the following:
- Before posting an honest review, I gave your support team an opportunity to make things right and you didn't

- After only a short while after starting with you there was a price increase.

- There was a trial period, when I paid my subscription should not have started until after the trial period

- A cancellation of a service apparently ended that service immediately even if you paid for the full 30 days. So you basically took my money and did not provide the full service.

- I added basic CRM to basic email, because I though I would be able to use commonly expected features of a CRM, it doesn't, you must of course go to Hyper Growth, a cash grab, to honestly do what you should reasonably be able to do with a Basic plan, just so we can avoid your intentionally putting pay wall obstacles in our way, to accomplish basic tasks like replying to an email for example. Just silly and greedy.

- In general you need to revaluate your tiered offerings. It's a mess. It's ok to charge basic to premium, but the basic plan should TRULY provide the basics.

- Again, you're constantly upselling for basic and smooth functionality for common work flow that would be expected even at a basic level. Just greedy.

- When I use chat based support, after responding one time it's like your support people just disappear, resolution or not. It's just bizarre.

- Lastly the interface is clunky, definitely confusing at times, and not intuitive and some data is downright questionable and strangely needs refreshing (like lots) from time to time to get data to come close to correct.

I strongly recommend anyone reading this review, be aware and possibly look elsewhere.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

We have been using Instantly over a…

We have been using Instantly over a year now.
Instantly has been a solid tool for managing cold email at scale.
The warm-up feature works well, the interface is easy to use, and it helps protect inbox deliverability across multiple domains. Support has been responsive when needed, and overall it saves a lot of time compared to manual setups. Recommended for anyone serious about email outreach.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

I've been using instantly for about a month. They had amazing customer support that replies back in less than 24 hours. they have been helpful and helped me resolve a few small issues that were to do with my email inboxes from Hostinger pretty quickly. Definitely recommend it if you want things like ai automated warmup and outreach, especially if your busy.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Love your UX and support

I love the UX by you guys. The entire experience feels so seamless and coherent with how one would approach cold emails.

Also the support team is very proactive in resolving my concerns. That helps me move forward, fast and the peace of mind that the problems will be solved quickly.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

You don't own your data

Don't do the DFY setup. You don't own your domains or data, its all retained by instantly. If you want to use those domains elsewhere you get shut down. After bringing this up support went way downhill for us, so we cancelld our account. We cancelled about 1 week into our billing cycle, they wouldn't pro-rate refund or even let us access/use our account credtis we already paid for the rest of the month. Not great service, will not be back.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Customer Support is the best!

Instantly support is very helpful. Whatever the issue is, I ask, and a human comes and tells me how to solve it... and it actually works

I wanna thank all support specialists of instantly, for being very helpful and kind!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

As a non-technical person, instantly is the best for Cold Email Campaigns

As a non-technical person, it is so easy to setup cold email campaign, the people at instantly the do a full done-for-you email box setup so u dont have to worry about SPF, DKIM, DMARC all that jazz. And they ensure subdomain tracking and deliverbility. So I really luv that. Also the support team is very good, they've solve quite a few of my problems. Would highly recommend, the only thing I would say could be improved is the pricing structure.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Instantly Continues to Impress Us

Instantly has been a gamechanger for our email outreach efforts. They can handle the creation of emails/domains, email seasoning, etc - things that used to take us hours to set up and monitor can be done in just a few clicks.

The interface is simple to navigate and the unibox makes managing communication easy. We've yet to find any features this platform is lacking when it comes to campaign creation and management.

Last but certainly not least, is their customer service. Their chatbot is surprisingly solid for most minor questions and issues. For more technical issues, we've received responses from real representatives very quickly and they've typically resolved the issues within a few hours. Overall Instantly has been a fantastic platform and we haven't thought about using anything else since we started.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Firstly the instantly support team are…

Firstly the instantly support team are absolute legends! Always getting back in a timely manner and always helping out when i have issues. Secondly the platform itself is amazing. The ability to have everything from email account purchasing to warming pools to webhook integrations for backend automation flows, its truly amazing.

26 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look