I've been using instantly for about a month. They had amazing customer support that replies back in less than 24 hours. they have been helpful and helped me resolve a few small issues that were to do... See more
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Company details
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Instantly scales your outreach campaigns with unlimited email sending accounts & warmup, b2b lead database and smart AI. Find your leads, create your campaigns, connect your sending accounts, and watch those leads turn into customers - with one, flat-fee subscription. Founded in 2021, Instantly is the leading sales engagement platform used by more than 20,000 customers, from solopreneurs to global agencies. Our goal is to be the simplest tool on the market to make money with cold email. Our North Star is helping people have the highest ROI. Every new feature has to help users make money and make that process simpler.
Contact info
30 North Gould Street, STE 4000, 802801, Sheridan, United States
- [email protected]
- instantly.ai
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Firstly the instantly support team are…
Firstly the instantly support team are absolute legends! Always getting back in a timely manner and always helping out when i have issues. Secondly the platform itself is amazing. The ability to have everything from email account purchasing to warming pools to webhook integrations for backend automation flows, its truly amazing.
Terrible customer service and unfair account lock
I had an active paid subscription and canceled it with time still left on the billing period. Despite that, Instantly blocked my access immediately, making the platform unusable while I had already paid for it.
No warning. No proper explanation. Just locked out.
I contacted support expecting a quick fix or at least a clear explanation. Instead, communication was slow and unhelpful, and the issue was never properly resolved. This is not how a paid SaaS product should treat customers.
If you cancel, be aware: you may lose access instantly even if your subscription time hasn’t ended.
Bad customer service, poor handling, and zero accountability. Would not recommend.
I love the DFY domains and email…
I love the DFY domains and email accounts, save me a lot of time in cold email outreach. Customer service is great and active too.
Responsive and helpful
Responsive and helpful! They were quick to help me with my request.
Agency review
As an agency, horrible experience. Greedy, scammy offer for scaling, holding our data as hostage, unresponsive support... Started off good but as they grew the service became more and more shit.
Their DFY inboxes are a complete scam.
Their warmup pool is filled with spammers, and will get your emails flagged.
quick and effective supquick and effective supportport
quick and effective support (Monica), the problem was fixed without any delay, highly satisfied
Instantly features for outreach
I love using instantly for cold email outreach that I use for my business client. The chatbot and all the other features help you remain self sufficient in instantly environment. And instantly is continuously updating its features and keeping up with advancement in lead generation space.
Amazing Customer Support
Had some redirect domain issues and support helped me within a short time frame.
They were clear helpful.
Software is great but I don't personally like the credit based system that much. But that does not change the functionality.
Best sending and email warm-up tool I have used so far.
The Support team at Instantly has been…
The Support team at Instantly has been excellent at responding to my questions whenever I have an issue that needs sorting out! Thank you!
Best tool on the market for cold email outreach
Instantly is right now probably the best cold outreach software. I use cold email campaigns for two of my business and I coulnd't imagine using any other tool for that.
The tool itself is fine, customer support is terrible
The tool itself is fine, but the nickel and diming, and terrible offboarding will make me never sign up for this again, I've cancelled my account, and all the fees, keep coming to my card, Ive requested customer support to cancel all the fees, and still fees keep being charged. Ontop of that the customer support told me "it was their mistake" and still the refuse to refund me.
Absolutely appalling
Must Have Tool for Scaling Cold Outreach
Instantly has been a game-changer for our cold email campaigns. We're launching an intensive outreach campaign, and the platform makes it incredibly easy to manage multiple email accounts, warm them up properly, and track performance across campaigns.
The UI is intuitive, the deliverability tools actually work, and their customer support is responsive when we've had questions. We're able to scale our outreach without sacrificing personalization or risking our sender reputation.
For anyone serious about B2B cold email at scale, Instantly is worth every penny. It's become a core part of our go-to-market strategy.
They have the worst customer support
They have the worst customer support! The representatives I've talked to, or I should say chatted with, have no understanding of the system, nor do they actually provide answers to specific questions. Most of the time they cut and paste something from a document from a database somewhere.
I have worked with many tools
I have worked with many tools, Instantly AI is truly beyond all others.
The quality of the product and its efficiency are good, it helped me schedule more meetings from interested leads.
In addition, they have great customer service - highly recommended
Great CS team!
Do not use them
These people will not let you cancle you subscription. I can not contact support. Every time I go to the tab to contact them it kicks me out. Also they are not replying to my emails.
I realy don't want to sound mean here. If you guys contact me and get it canceled I will remove my review.
Instantly is the best user friendly…
Instantly is the best user friendly sending tool!
Their support is ultra reactive. Love it
Best service that I've worked
Instantly offers the best combination of technology, support, and price.
I don't know of any worthy competitors, and I'm very pleased with the service.
Confusing billing and random charges
Confusing billing and charges. Signed up then a week later got an email saying the price of what i thought was going to be one price per month is now increasing by $10. Then also charged for a monthly service after 2 weeks of signing up and told yes we bill everyone on the 15th. Will probably move to Smartlead.
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