instantly.ai Reviews 953

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly interface, highlighting its ease of navigation and straightforward setup. People find the platform intuitive, which simplifies campaign creation and management. The clear user guides and AI-powered tools contribute to a positive user experience. Consumers also value the platform's efficiency in managing multiple inboxes and streamlining communication. The support team is consistently praised for their responsiveness and helpfulness. Reviewers mention that the staff is proactive in resolving concerns and efficient in addressing technical issues. The fast response times and the ability to quickly resolve problems are frequently mentioned. The company is committed to assisting users and going the extra mile to ensure satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I've been using instantly for about a month. They had amazing customer support that replies back in less than 24 hours. they have been helpful and helped me resolve a few small issues that were to do... See more

Rated 5 out of 5 stars

We have been using Instantly over a year now. Instantly has been a solid tool for managing cold email at scale. The warm-up feature works well, the interface is easy to use, and it helps protect inb... See more

Rated 5 out of 5 stars

As a non-technical person, it is so easy to setup cold email campaign, the people at instantly the do a full done-for-you email box setup so u dont have to worry about SPF, DKIM, DMARC all that jazz.... See more

Rated 5 out of 5 stars

Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test e... See more

Rated 5 out of 5 stars

Instantly.ai is honestly one of the best outreach tools I've used. Setup is quick, the interface is super clean, and it just works. Emails send smoothly, deliverability stays high, and the analyt... See more

Rated 5 out of 5 stars

Excellent product with ever improving features. It's clear that Instantly are growing in the right direction with powerful and user-focused AI driving the platform. Clear user guides, customer support... See more

Rated 1 out of 5 stars

As an agency, horrible experience. Greedy, scammy offer for scaling, holding our data as hostage, unresponsive support... Started off good but as they grew the service became more and more shit.... See more

Rated 5 out of 5 stars

Instantly has become a core part of my outreach stack. The UI is clean, campaigns are easy to set up, and deliverability controls are clearly built by people who actually understand cold email—not... See more

Rated 5 out of 5 stars

I love the UX by you guys. The entire experience feels so seamless and coherent with how one would approach cold emails. Also the support team is very proactive in resolving my concerns. That helps... See more

Rated 5 out of 5 stars

We've been using Instantly for outreach for around 2 years now, and it's allowed us to scale far more than we've been able to before using a different tool. The price is reasonable and it allows us to... See more

Rated 1 out of 5 stars

Instantly has deceptive practices around their done-for-you service. They make it appear as if you're buying a domain and setting up additional email addresses through Google. What they don'... See more

Rated 5 out of 5 stars

Instantly.ai has really changed the way I handle email outreach. The platform makes it easy to set up and run automated email sequences, saving a lot of time and effort. It also improves deliverabilit... See more

Rated 5 out of 5 stars

Had some redirect domain issues and support helped me within a short time frame. They were clear helpful. Software is great but I don't personally like the credit based system that much. But... See more

Rated 1 out of 5 stars

Don't do the DFY setup. You don't own your domains or data, its all retained by instantly. If you want to use those domains elsewhere you get shut down. After bringing this up support went way downhil... See more

Rated 5 out of 5 stars

Instantly.ai is crucial to our success at Endy Media. We're a DFY cold email agency and cannot imagine our lives with instantly.ai at this point. They warmup the inboxes, help us with campaign... See more

Rated 1 out of 5 stars

I’m a GTM consultant. I set up a small campaign (~500 prospects) and invested weeks warming 5 domains / 15 inboxes. Then Instantly stopped working. Support is email-only (no chat, no phone) a... See more

Rated 5 out of 5 stars

Instantly has been a gamechanger for our email outreach efforts. They can handle the creation of emails/domains, email seasoning, etc - things that used to take us hours to set up and monitor can... See more

Rated 5 out of 5 stars

I've tried a few cold outreach platforms and Instantly takes the cake. They have everything you need to scale your outreach efforts, efficiently and affordably. From lead gen and email validat... See more

Rated 5 out of 5 stars

Instantly has been a game-changer for our outbound. The inbox management is clean, the sending setup is straightforward, and scaling campaigns feels smooth. Great deliverability tools, great UX, and i... See more

Rated 5 out of 5 stars

Instantly support has been extremely helpful and efficient. When one person signed off, the next one signed on and assisted with an effortless transition. I am thoroughly impressed with their incredib... See more

Rated 1 out of 5 stars

This tool is absolute garbadge i spent $1000 on an annual subscription Outlook accounts dont ever respond meaning they are likely not even seeing the emails. Every week there is a new... See more

Rated 1 out of 5 stars

Instantly.ai has been an absolute headache to use since I started 2 months ago. Their webhook is so delayed, it takes about 2 hours to make a call, making all my leads go cold before I even kno... See more

Rated 1 out of 5 stars

Horrible experience, it was good about 1 year or 2 ago. Now its awful, I selected follow ups to be not sent if company/person responds but they get sent anyway, which leads to clients getting really a... See more

Rated 1 out of 5 stars

Absolutely awful experience. The platform is full of bugs and confusing UX. They list multiple nearly identical subscriptions, clearly designed to trick users into accidentally buying the same thi... See more

Rated 1 out of 5 stars

I had an active paid subscription and canceled it with time still left on the billing period. Despite that, Instantly blocked my access immediately, making the platform unusable while I had al... See more

Rated 1 out of 5 stars

Company pays for TrustPilot reviews and then provides a horrendous all around service - BEWARE. We got roped into paying for the annual plan as things seemed to start OK, but afterwards it... See more

Rated 1 out of 5 stars

Instantly promises lots of modules and analytics tools, but in reality, most either don’t work or don’t exist. Connecting an email account took me four days—even with live support, which, by the way,... See more

Rated 1 out of 5 stars

Poor deliverability and overall a huge waste of time. I've used Instantly for close to a year now hoping it would get better... but it just hasn't. They don't have analytics like the other platforms s... See more

Rated 4 out of 5 stars

I had great experiences with Instantly.ai. I had tried two competitors unfortunately first — Snovio and Apollo. They were confusing and didn't offer what I wanted with a simple UI. I like Instantly be... See more

Rated 5 out of 5 stars

The best system I've found for outbound email campaigns, starting from cold / first contact. Practical features, intuitive interface and responsive support team. The pricing could be a little more f... See more

Rated 5 out of 5 stars

What made your experience great? Instantly makes cold outreach simple and fast to set up. The UI is smooth, reply tracking works well, and integrations with tools like Zapier save a lot of time.... See more

Rated 5 out of 5 stars

Instantly provides an affordable cold-email all in one service. They are extremely affordable, which is nice, but what's even better is that they offer more premium bespoke options once your outre... See more

Rated 5 out of 5 stars

been using Instantly for a couple of months now and it has continuously generated sales calls for my lead gen agency! it's easy to contact support, really easy to get leads and make email copies... See more

Rated 5 out of 5 stars

As the outbound lead, I've tried quite a few email marketing tools, but Instantly has been by far the easiest to work with. What really stood out was how simple it was to set up my campaigns — no te... See more

Rated 1 out of 5 stars

Really disappointed. They frame themselves as being trustworthy, but their warm up system is pretty bad and they're running around in circles with customer support offering a solution, and then backtr... See more

Rated 5 out of 5 stars

We’ve had a great experience using Instantly. The platform is simple to navigate, easy to set up, and does exactly what we need it to do. For the features it offers, the pricing is very competitiv... See more

Rated 5 out of 5 stars

Had an issue with my custom tracking domain not working, even after warming up the emails for 15 days. Ryan from support jumped in personally, shared a screen recording, explained everything clearly,... See more

Rated 2 out of 5 stars

Frequently buggy and customer support, even for paying customers has taken >1 day to troubleshoot problems and respond. I've experienced several instances where a setting was selected but did no... See more

Rated 5 out of 5 stars

Instantly.ai has been a game-changer for my business, especially when it comes to cold email outreach and lead generation. The platform is user-friendly, feature-rich, and makes scaling campaigns in... See more

Rated 5 out of 5 stars

Highly recommend Instantly if you're looking for a Cold Email Outreach solution! Not only they have a great platform which is very intuitive and easy to use but also top-notch support. Very attenti... See more

Rated 5 out of 5 stars

Instantly is my favourite tool for sending cold emails. They're UX friendly, great customer support team, and are frequently bringing out new features. From purchasing domains, to warming em... See more

Rated 5 out of 5 stars

I had what I thought was an issue with their monthly plans. It was after 9pm, I was frustrated and ready to cancel my subscription. As a last ditch effort, I reached out to their customer service. I d... See more

Rated 5 out of 5 stars

Firstly the instantly support team are absolute legends! Always getting back in a timely manner and always helping out when i have issues. Secondly the platform itself is amazing. The ability to have... See more


Company details

  1. Software Company

Written by the company

Instantly scales your outreach campaigns with unlimited email sending accounts & warmup, b2b lead database and smart AI. Find your leads, create your campaigns, connect your sending accounts, and watch those leads turn into customers - with one, flat-fee subscription. Founded in 2021, Instantly is the leading sales engagement platform used by more than 20,000 customers, from solopreneurs to global agencies. Our goal is to be the simplest tool on the market to make money with cold email. Our North Star is helping people have the highest ROI. Every new feature has to help users make money and make that process simpler.


Contact info

3.8

Great

TrustScore 4 out of 5

953 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Firstly the instantly support team are…

Firstly the instantly support team are absolute legends! Always getting back in a timely manner and always helping out when i have issues. Secondly the platform itself is amazing. The ability to have everything from email account purchasing to warming pools to webhook integrations for backend automation flows, its truly amazing.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and unfair account lock

I had an active paid subscription and canceled it with time still left on the billing period. Despite that, Instantly blocked my access immediately, making the platform unusable while I had already paid for it.

No warning. No proper explanation. Just locked out.

I contacted support expecting a quick fix or at least a clear explanation. Instead, communication was slow and unhelpful, and the issue was never properly resolved. This is not how a paid SaaS product should treat customers.

If you cancel, be aware: you may lose access instantly even if your subscription time hasn’t ended.

Bad customer service, poor handling, and zero accountability. Would not recommend.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Agency review

As an agency, horrible experience. Greedy, scammy offer for scaling, holding our data as hostage, unresponsive support... Started off good but as they grew the service became more and more shit.

Their DFY inboxes are a complete scam.

Their warmup pool is filled with spammers, and will get your emails flagged.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Instantly features for outreach

I love using instantly for cold email outreach that I use for my business client. The chatbot and all the other features help you remain self sufficient in instantly environment. And instantly is continuously updating its features and keeping up with advancement in lead generation space.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

Had some redirect domain issues and support helped me within a short time frame.

They were clear helpful.

Software is great but I don't personally like the credit based system that much. But that does not change the functionality.

Best sending and email warm-up tool I have used so far.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

The tool itself is fine, customer support is terrible

The tool itself is fine, but the nickel and diming, and terrible offboarding will make me never sign up for this again, I've cancelled my account, and all the fees, keep coming to my card, Ive requested customer support to cancel all the fees, and still fees keep being charged. Ontop of that the customer support told me "it was their mistake" and still the refuse to refund me.

Absolutely appalling

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Must Have Tool for Scaling Cold Outreach

Instantly has been a game-changer for our cold email campaigns. We're launching an intensive outreach campaign, and the platform makes it incredibly easy to manage multiple email accounts, warm them up properly, and track performance across campaigns.

The UI is intuitive, the deliverability tools actually work, and their customer support is responsive when we've had questions. We're able to scale our outreach without sacrificing personalization or risking our sender reputation.

For anyone serious about B2B cold email at scale, Instantly is worth every penny. It's become a core part of our go-to-market strategy.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

They have the worst customer support

They have the worst customer support! The representatives I've talked to, or I should say chatted with, have no understanding of the system, nor do they actually provide answers to specific questions. Most of the time they cut and paste something from a document from a database somewhere.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I have worked with many tools

I have worked with many tools, Instantly AI is truly beyond all others.

The quality of the product and its efficiency are good, it helped me schedule more meetings from interested leads.

In addition, they have great customer service - highly recommended

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not use them

These people will not let you cancle you subscription. I can not contact support. Every time I go to the tab to contact them it kicks me out. Also they are not replying to my emails.

I realy don't want to sound mean here. If you guys contact me and get it canceled I will remove my review.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Confusing billing and random charges

Confusing billing and charges. Signed up then a week later got an email saying the price of what i thought was going to be one price per month is now increasing by $10. Then also charged for a monthly service after 2 weeks of signing up and told yes we bill everyone on the 15th. Will probably move to Smartlead.

16 January 2026
Unprompted review

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