Metricool Reviews 566

Reply from Metricool

19 hours ago

Thank you so much for your kind words 🤍

We’re thrilled your first interaction with our support team was such a positive one. We’ll be sure to pass your feedback on to Lesley. We’re always here whenever you need us! 🚀

Reply from Metricool

Feb 2, 2026

We’re really sorry to hear that you didn’t get to use the tool and that you forgot to cancel in time.

Metricool doesn’t monitor whether the platform is actively used, so subscriptions remain active and renew automatically unless they’re cancelled beforehand, as explained in our Terms and Conditions. Refunds apply within 15 days of the first purchase, but not for renewals.

If you decide to give Metricool another try, we encourage you to explore the platform and see everything it can help you with. And if you have any questions along the way, we’ll be right here to help. 🤍

Reply from Metricool

Jan 28, 2026

Thanks so much for sharing this! 🤍
We’re thrilled to hear how helpful Graciela was. Being thorough, quick to take action, and making you feel appreciated is exactly how our support team shows up every day. We agree, we really do have an amazing team, and we’re proud of the care they give our Metricoolers. 🫶

If you ever need anything else, we’re always here for you 🚀

Reply from Metricool

Jan 27, 2026

We’re really sorry that your experience didn’t meet your expectations. We understand how frustrating it can be to wait when you’re looking for a solution.

Our support team always aims to respond as quickly as possible, but some issues are more complex and need to be escalated to our technical team. In those cases, response times can be longer.

We’re sorry we didn’t get this right for you. We’re constantly working to improve and to offer the fast, high quality support our users deserve.

Reply from Metricool

Jan 23, 2026

We couldn’t agree more! 🤍
Thank you so much for sharing this. Sharon will be thrilled to read your words, she truly loves helping Metricoolers find the right fit. We’re excited to have you moving your clients over to Metricool. You’re in great hands, and we’re always here if you need anything 🚀

Reply from Metricool

Jan 21, 2026

Thanks so much for this amazing feedback! 🤩 It means a lot to hear that Metricool has been your go to platform for managing so many brands and that it helps you work faster while still going deep when you need to.

We love that you’re getting real value from features like Autolists and our reporting tools, and your kind words about our support team truly made our day. Thanks for trusting Metricool and for being part of the journey with us! 🚀🤍

Reply from Metricool

Jan 15, 2026

Thank you so much for sharing your experience and for being so honest with your feedback.

We’re really sorry that we started off on the wrong foot. We’re human too, and sometimes misunderstandings happen or we don’t fully grasp a request as quickly as we should, but that’s on us, and we’re always working to do better.

We’re very happy to hear that Lesly was able to step in, understand the situation, and help get things resolved properly. We’ll definitely pass along your kind words to her 💛

We also appreciate your patience throughout the process. In many cases, reaching out via live chat can make things clearer and more fluid, so feel free to contact us there anytime.

Most importantly, we’re glad everything worked out in the end and that you’re happy to continue with us. Thanks again for sticking with us and for giving us the opportunity to improve!

Reply from Metricool

Jan 15, 2026

Thanks so much for the kind words, “almost perfect” sounds pretty good to us 😉

We’re really happy to hear you’re enjoying the platform and finding the unified inbox so useful.

Your suggestion is noted and has been shared with our product team , we’re always looking for ways to keep improving.

And thank you for the lovely shoutout to Vanesa! We’ll be sure to pass your message along to her 🙂

Thanks again for using Metricool and for taking the time to leave such a thoughtful review!

Reply from Metricool

Updated Jan 14, 2026

Thanks for sharing your feedback. We’re sorry to hear that Metricool didn’t meet your expectations.

Metricool is designed to be an affordable tool, but we understand it may not be the right fit for everyone.

On the free plan, the post counter only includes published posts. Drafts and scheduled content don’t affect the limit.

Regarding the issues you mention with links or media, if you’d like us to take a closer look, our team is available via the chat or at [email protected].

We appreciate you sharing your perspective and remain available if you have any questions.

Reply from Metricool

Jan 9, 2026

Thank you for your honest feedback and for taking the time to share it with us. We’ve reviewed the conversation and wanted to personally reiterate our apologies for the frustration this situation has caused.

We completely understand how exhausting it is to repeat the same issue to several people, and we’re truly sorry this was your experience. This isn’t the level of support we want to offer, and your feedback helps us improve.

Thank you for your patience. We truly hope your next experience with us is much smoother. Our support team is here for you 🤍

Reply from Metricool

Jan 8, 2026

Wow, thank you so much for this incredible feedback! 🤩
You’ve truly hit the nail on the head. Our support team cares deeply about helping Metricoolers, and yes we really do love what we do. 🫶

Knowing you felt that warmth, clarity, and expertise means the world to us. Thanks for taking the time to share this. You’re always in great hands with our team. 🚀✨

Reply from Metricool

Jan 12, 2026

We’re really sorry to hear about your experience, and we appreciate you taking the time to share it. We understand how frustrating it can be to see a drop in engagement, especially when scheduling tools are a key part of your daily work.

We did try to look into your case and reached out via Trustpilot, but unfortunately we weren’t able to locate an active Metricool account linked to the email provided in the review. If you’re open to it, please contact us again at [email protected].

We’d also like to clarify an important point. Metricool only sends publishing requests through the official APIs of each social network. The platforms themselves are responsible for publishing content and applying their algorithms. Since we use official APIs and are partners with platforms like Meta and X, a shadowban would not be caused by Metricool. If we ever detect unusual behavior, we’re always ready to escalate it directly with the networks when needed.

Regarding refunds, the 15 day period corresponds to the legal right of withdrawal a service.

We truly regret what happened in your particular case, and as mentioned above, if you’re open to it, we invite you to contact us again so we can take a deeper look.

Reply from Metricool

Jan 7, 2026

Thanks so much! 🤩 We’re thrilled to hear Metricool helped you post your videos at the perfect time. That’s exactly what we love to see. Keep rocking your content strategy, Metricooler 🚀

Reply from Metricool

Updated Jan 9, 2026

Thank you for sharing your experience. We understand how frustrating it is to see a charge after you believed your subscription was cancelled, and we’re sorry for the confusion this caused.

As this was a renewal, refunds don’t apply. That said, we did make an exception and processed a partial refund for the X (Twitter) add-on. We’ve also confirmed that the payment method has been removed from your account.

We’re at your disposal if you need any further clarification.

Reply from Metricool

Jan 12, 2026

We’re really sorry to hear about your experience and appreciate you taking the time to share it. We understand how concerning it is to see a drop in reach across multiple accounts, and we don’t take feedback like this lightly.

We did request more details through Trustpilot so we could properly investigate your case, but unfortunately we didn’t receive a response.

That said, we’d like to clarify an important point. Metricool only sends publishing requests through the official APIs of each social network. These platforms are responsible for publishing content and applying their own algorithms. Since we use official APIs, a shadowban would not be caused by Metricool itself. If we ever detect unusual behavior, we’re always ready to escalate it directly with the networks when needed.

Regarding support, it’s unusual that you didn’t receive a reply, and we sincerely apologize if this was your experience. Our support team is available via the in app chat and at [email protected]
, and they’re always ready to help.

We truly regret what happened in your particular case. If you’re open to it, we invite you to contact us again so we can take a deeper look and assist you properly.

Reply from Metricool

Updated Jan 7, 2026

Thank you for the kind words! 🤍 We’re happy to hear you’re enjoying how intuitive Metricool is and that planning feels smoother and more efficient. It’s also great to know our support team was quick to help. You’re in great hands! 💫

Reply from Metricool

Updated Dec 19, 2025

Thank you so much for sharing your experience! We couldn’t agree more, we truly have the best support crew. We’re glad Max was able to help you right away and make everything easy. Metricoolers deserve nothing less! 🤍✨

Reply from Metricool

Updated Dec 19, 2025

Thank you so much for sharing this! Yasmina and Amparo truly are rockstars. Speed and efficiency are in our DNA, and we’re incredibly proud of our super team. Our support crew is always here for you. Metricoolers deserve the best! 🚀✨

Reply from Metricool

Updated Dec 18, 2025

We’re sorry you weren’t able to find how to contact us. Our support team is one of the things Metricoolers often highlight in their reviews, and they’re ready to help you too. You can reach us via live chat in the tool, on our website, or through the Help Center, and you can also email us at [email protected]. We’ll be happy to take a look and help you out.