Monta Reviews 4,351

I tried to get the money refunded but the customer service is so bad, no one wants to help , DO NOT USE the MONTA charging units they will take your money , this is a terrible company

Absolute rubbish, every few weeks problem with this. Waste of time. Do NOT BUY

Great service. I could not integrate with my car, but the chat-support solved the issue, and now the integration works flawless

The charging station would not work I tried the QR Code would not start charging I called customer support they asked me to download the app and log in it would not let me create a count because they would not allow the password to be accepted even though I met the requirements. Very difficult to figure out and does not work this one is located on Corunna road at the Starbucks I highly recommend going somewhere else. Customer support had no answers to the problems nor could figure out how to get the device to work but offered other locations where charging stations were but does not do me good when I'm at the location in which the charger should be working they need to tadevices down if they can't get them to work faults advertising.

A big warning to avoid any chargers that use this app. I started a charge and the charging unit shutdown and I was unable to take my baby to the doctor. I called them and they just blamed other companies. Keep away or you car may become unusable.

I have a business with 8 points for our company vehicles. The service has been somewhat intermittent.
Todays experience though was a new low.
Chatbot, takes ages to get information and eventually I get through to a person (I wont name them). They tell me all my chargers are fine and I need to use the app as its my settings that are the issue. I send a screenshot of my settings to prove nothing has changed my end in 3 years. I get cut off.
Next person (a different one) tells me I cant change the settings in the desktop view but need to use the app. I download and open the app for the app to tell me that as its a business I cant use the app but have to use the desktop.
I manage to get one charger working by initiating a manual start. I am told to try another charger, I comply and this works. I return to my desktop to the chat to find a message "Its charging now" with a smiley face. Then I am told there was an issue and it should all be ok. If I was told at the start there was an issue, I could have saved over an hour of time chasing a fault that I was told was mine which clearly wasnt.
Monta should focus on actual resolution rather than speedily closing chats/tickets to hit numbers. Woeful

If I could give a lower mark I would. I am staying at Lakeland Leisure centre in Cumbria and have tried unsuccessfully eight times to charge my car. Despite Monta taking £50 of my cash into the wallet I still can't charge. I have never came across such a complicated set up as Monta. Simplicity at other chargers but not with Monta. I would like a regund

Very good customer service from Salem from Monta. very fast replies to the ticket, and good quality of service!

I give 1 star because the charging was straight forward.

However, the problem is i went to a Haven site and charged a few days without realising every time i charged, they held £50 from my bank account. I have since paid for all the charging invoices but all the £50 holding payments are still in holding!!!!! So i have to wait at least 10 business days for them to be released according to their online chat agent which is absolutely shockingly poor and should be illegal. I am raising a complaint in respect to this and will never use Monta again, thank god i have a hybrid so i dont have to be forced in future.

Just to add a response to Monta;

I contacted my bank and they told me its nothing to do with them. You request the £50's to be in holding and then youre supposed to request them to be returned but haven't done. So they cannot do anything for me until you take action. If i pay for fuel the £100 holding is returned within the day and ive nenver had to wait in all the years ive experienced holding charges.

Perfect customer service via chat.

I'm I the only one who 100% satisfied about charging EV vehicles at home with my 22kvh speed mainly for free?

we have a ROLEC EV system with MONTA app. As the admin I have had some queries. unfortunately you cannot phone MONTA directly so I had to do live chat. took a while and probably easier do on a phone call however I have to say they solved my issues and the guy was really helpful. Thank you monta support

Spent nearly an hour trying to get a charge point in Plymouth to work. The instructions say plug in your car, then tap a card on the RFID pad. Tried this, didn't work, although the charge point tried to charge me $45. There is also a monta sticker on the charge point with a qr code. Scanned the code, tried to register, website said the charge point doesn't exist, charged me a quid. Is this a scam? Couldn't get the charging to work, unplugged the cables, rang the bank, blocked the transaction

App took £70 twice so £140 and didn’t charge at all, app crashed then 5 days later the moneys still not returned.

Used this charging point when on holiday in wales at Hafan y Mor, first time I used it cost me £11.90 , they reserve £40 standard it then disconnected after 2 hours , had to start the process again only to be charged yet again £40 for it ti disconnect again after only using £7.00 , I contacted customer support to be told the refund of £61.00 can take 7-10 working days to hit my account DO NOT USE if you can help it

I drove to airport and found Monta. After attempting to sign up and charge I had to give up. Chargers should be able to accept payment with accounts. Guess they are …. airport to allow exclusive access. Hopefully I will be able to charge on road.

Can't leave zero stars unfortunately. This is the second time I have tried to use monta charge at Chester market place car park and my god what a load of rubbish. App doesn't work won't allow you to easily add card details, the rfid car readers on the machines won't allow you to tap and pay and even if you could charge there is then a idle charge of 10p per minute once charging complete. This explains whenever we go into town almost all the chargers are empty. Chester city Council should have picked a better partner than this. My advice find somewhere else to charge. On a positive note the Car park is lovely

Would give this company 0 score
Was on holiday and needed to charge to get home. It took the £40 pending charge from my account and car didn’t charge. Contacted them via the chat and they wouldn’t refund the £40 for me to charge elsewhere. Stated it would take 5 working days. I was stranded at holiday destination until family member could send money to me to charge elsewhere. Very frustrating

First of all why does every charge point need an app, and why does every app need an account? Surely it is perfectly to charge as a 'guest' without giving all my data? And why aren't charge points like fuel pumps, with a card reader simply to pay? But this is 2nd tome I've tried Monta and ALL 3 charge points are unserviceable. One, at least, gave impression of working but no matter what I did to the car no electrons flowed. I'm sure it's not my car as this would be the first time. If we are being encouraged to go electric then regulation should ensure that charging is as easy as possible. And the charge companies - like Monta - should be penalised for not having working chargers.

I wanted to share my experience with Monta regarding our agreement to supply leads for a financial return while maintaining a subscription fee. Unfortunately, we have not seen any benefits from this arrangement. The leads we generated were handled directly by Monta's team due to the size of the enquiry and complexity, and we had assumed that we would still receive the promised returns.

After paying the subscription for nearly a year, we haven't received any tangible benefits, which has been quite disappointing.

I would strongly advise anyone considering entering into a similar agreement with Monta to proceed with caution based on our experience.