Paddle Reviews 10,293

The purchase was easy, but there was no indication that I was buying a non-current version of the S/W product, and one which does not run on the current version of the Mac OS. Getting a refund was a p... See more

I haven't used it much, as it wasn't what I was looking for. But I can tell you that canceling the subscription was instant, and the refund process was quick and easy once you figure out how. My on... See more

I purchased their AI software by accident, thinking it was something else. I took full responsibility for this and emailed Paddle immediately. Within an hour, they refunded the full amount. I was and... See more

I know that I've seen a specific $6 charge on our monthly credit card for who knows how long. Just looked it up, connected with a friendly person who told me I could cancel it easily by clicking there... See more

I took a subscription by mistake on ChatON, thinking it was Claude from Anthropic. I realized this a few days later and asked for a refund on paddle.com. I had to do with the automatic chatbot and bel... See more

My experience with Paddle was mixed. I learned that if I kept pressing, I would eventually get the answer I was looking for: in my case, the name of the vendor that used Paddle to assist them in the t... See more

I went on Paddle to request a refund of a Claude Pro subscription since it was web only and did not cover desktop apps on mac or windows and only for one machine. I was directed by Claude support to... See more

I emailed to immediately cancel an automatic withdrawal, the kind that you forget about and receive no advanced notice until the bank is charged. Paddle.com immediately replied and with a chatbot, I... See more

I wouldn't even know how to begin to tell you any way to improve! I typed in my issue with details, and I hadn't hit SEND 2 seconds before it came up with a resolved status. Even took care of the canc... See more

I was surprised to find Paddle holding my credit card information and sending renewal alerts for a plugin bought elsewhere (RadiusTheme). I never directly interacted with Paddle and was unaware they h... See more

Could not download the app. Sent an email through PayPal, but did not receive an answer. Contacted through PayPal again and requested cancellation plus refund. Both were granted without issue, and I g... See more

something I hate, are those subscriptions that appear annually, that you never remember even having. I immediately clicked a link to a chat, and asked to cancel and reimburse the almost 250$. To my... See more

We used Paddle for our B2B SaaS At some point, even without bringing any new clients to Paddle for 1+ years, the risk team decided to cancel our account. So either the risk team didn't do their j... See more

14 day moneyback guarantee is fake. All communication ends up with chatbot "I have do not understand what you want. Can I help you with something else?". Emails to marketplace and software vendor get... See more

Advertised themselves as AD Block + for cookies. Then I get a notification for busines services that I wasn't interested in and did not need. But even if I had, the site was so rotten with AI that it... See more

I fill a complaint on Paypal on an app that I purchased and was never activated, and sent to them an email after talking to their chatbot, in a couple of hours the same day they replied me and approbe... See more

I signed up by accident and feared the worse - but the chat bot cancelled the subscription without any issues or conflicts. Although I was looking for ChatGPT standard, I might start a trial on this,... See more

Everything went smoothly until the final review stage. Once submitted, communication stopped entirely despite multiple follow-ups. No feedback, no timeline, and no clarity — which ultimately blocked... See more

I subscribed for ChatGPT PRO. I wanted to explore additional packages, but it automatically billed me for that too. When I cancelled, they cancelled everything but only refunded half my money. T... See more

PADDLE IS WORKING WITH A SCAM OPERATION CALLED CHATBOTAPP.AI which deceives people into buying a useless AI service. It is obviously a scam (read the reviews and beware ) They will not refund your mon... See more

Avoid Paddle at all costs! They can shut down your account without any notice, leaving you locked out and unable to access your funds. After 180 days, they might claim your account has a negative ba... See more

Buyers beware. Paddle.com promotes itself as an app or gateway for chatgpt pro access. BUT it's Not. And after paying $59.99 for supposed access, I tried to cancel my subscription and get a refund.... See more

I purchased a subscription through Paddle to a Chatbot App on March 18, 2025, and couldn’t use it due to hidden character limits. I contacted the seller and Paddle, but after two weeks, no on... See more

I paid full year subscription 7th July 2025 to 7th July 2026 for chatbot.ai through payment portal Paddle. I have received the receipt of my payment from Paddle. Chatbot doesn't show my payment and ha... See more

Paddle are enabling chatbot.ai to sell their product which is designed to imitate chatgpt and fool people into subscribing. I and many others (as chatbot.ai reviews on Trustpilot will demonstrate) hav... See more

I use chat gpt through chatbot (managed by paddle), but it doesn't work properly. It gives me errors continuosly. Paddle customer service replied to my first email saying how they could help, then gho... See more

I’ve been waiting 180 days since my account was suspended for no clear reason. Paddle never explained why it was suspended, and I still haven’t received my payout. It’s now been more than 10 extra day... See more

As a starting point... I had no problems with the CHATBOT app; it worked perfectly while I used it. The problem arises when a significant amount of time passes without using it, and you notice it's st... See more

I also just wanted to test Paddle for one month, and suddenly it turned into 12 months. At first, I thought I had made a mistake, but then I read about other similar experiences. I find this very dist... See more

Stupid me! I was purchasing anti virus software and some how purchased something from from paddle.com, anyway i requested a refund and thought this will take days to sort out, well i went to help and... See more

Unfortunately, Paddle works with scammers, in my case, chatbot.app. This is a ChatGPT fake. Why Paddle doesn't take action against the exploitation of its own payment platform is something I can only... See more

I bought an app on Tik Tok. The software was meant to send me via email a login but didn't however Paddle.Net has taken the payment and not refunded me. I have been onto the Paddle website to chas... See more

This is such a sham- I have been trying to cancel this subscription for over a month as I fell for their fraudulent subscription promoting Claude. They don't send an invoice and their customer care is... See more

Made an honest mistake with my order and realised it a few days later. Tried to contact the company, but surprise – you can’t. All you get is a useless bot that just throws their rigid 2-day cancellat... See more

My issue was resolved quickly. It didn’t required being put on hold and speaking with operators. If you are going to have a chat bot this is how I expect them to work. Not just say scripted answers... See more

Sono veramente soddisfatto di aver discusso con Kino, ha risolto il mio problema e ha trovato la mia transizione su Paddle. Bravo Kino Bot. I am satisfied to talk whit Kino Bot he resolved my quest... See more

Paddle's Support bot is one of the smoothest I have ever seen. And I have seen a lot of them. There's no apparent AI, there's no smart-ass small-talk, there's no balderdash. Just good understanding... See more

I’ve had multiple bad experiences with services that use Paddle.net for billing. On five different occasions, including most recently with FineVoice, I’ve tried to cancel subscriptions or reques... See more

was charged twice by Paddle.net for the same product, and despite reaching out, I received no clear explanation or refund. This feels like a scam. Be very careful if you're considering buying anythin... See more

Really good experience. I needed a refund for a subscription that I was no longer using but had not cancelled. No mess, no fuss, all sorted in 10 seconds. What a pleasure. I did not feel trapped int... See more

It seems that paddle is not vetting their clients. I was looking for ChatGPT and I arrived on Chatbot App where after a trigger I subscribed and added the pro-version. Thinking I was on the ChatGPT... See more

Immediately support with invoice searching in Paddle. Usually takes with other companies hours of searching and even phone calls. Here fast and accurate. That's how it should work. Bravo!

Purchased the latest version of a software package that I currently owned but was 5+ years old, only to find that a major functionality that the old version had no longer existed in the new version.... See more

I don’t normally write reviews but I am so surprised at how smoothly this worked that I just had to come tell others. Normally any requests with customer service is tedious and stressful. My experienc... See more

Paddle does not appear when purchasing a product. They made a one-time payment into a direct debit without warning and charged increased subscription without my agreement. They are a service used by t... See more

Beware. They work with scam companies like chatbot.app. in the refund policy it says to email a certain email address to which you will never heard a reply. Refund request had to be made within 3 days... See more