Payhip - Sell Digital Products Reviews 361

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform for its user-friendly website and overall positive user experience. They find it easy to navigate and customize, which makes setting up a store simple and stress-free. People also highlight the comprehensive features available, noting that the platform provides everything needed without being overwhelming. Consumers consistently praise the company's customer service and the responsiveness of the staff. They report receiving prompt and helpful answers to their questions, often accompanied by detailed guidance. Reviewers value the personal support they receive, appreciating that they are interacting with real people who are genuinely invested in helping them succeed.

Based on these reviews

Rated 5 out of 5 stars

By far the best way to sell stuff online on a small or non-existent budget! Customer service has always been great here and they respond quickly, even with guides accompanied by screenshots in case... See more

Rated 5 out of 5 stars

Payhip is a great site for anyone wanting to start their own online business, to sell products without the monthly subscription costs that many of the other sites charge. You pay a small % per sale, s... See more

Rated 5 out of 5 stars

Lucy has been great in helping me to navigate Payhip. She has fixed issues for me when I accidentally made two store accounts, helped me with applepay setup, and has answered every question I have alo... See more

Rated 5 out of 5 stars

I spent some time to find a platform that Supports me in my growing business (no constant fees in the beginning) and I was very happy to find Payhip. Recently, I had a question where I needed support... See more

Rated 1 out of 5 stars

Hello, I would like to understand why my account was suddenly deleted without any prior notice or explanation. I’ve also tried to contact you via email but haven’t received any response.... See more

Company replied

Rated 5 out of 5 stars

Whenever I've had a question or shared feedback with Payhip, the response time has been solid. I haven't experienced issues with the storefronts I build, so I can't speak to troubleshooting, but my te... See more

Company replied

Rated 5 out of 5 stars

Let's start with what triggered this review today. I had a question over the weekend and posted it on Saturday afternoon and woke up Monday morning with the solution. Amazing response time, even bett... See more

Company replied

Rated 5 out of 5 stars

Big shoutout to Lucy for patiently answering all of my many many questions. She helped me get Stripe sorted out (I also learnt that Payhip actually offers ApplePay - they don't advertise this publicly... See more

Rated 5 out of 5 stars

I have been using Payhip for about two years and it's a great alternative to Shopify. When you start a business, you're not really able to pay a monthly subscription. Payhip only charges a tiny percen... See more

Rated 5 out of 5 stars

Fantastic customer service. I asked a question on a Saturday afternoon and had a helpful reply, which sorted the issue, a few minutes later. Thank you, Lucy. The delivery of payments for my short s... See more

Rated 2 out of 5 stars

I’m a new seller on Payhip. I received a €183 payment on June 26th (Order ID: xGaq7DoZGD), which is marked as “Paid” on the platform. However, the funds have not been transferred to my verified... See more

Rated 5 out of 5 stars

I received a tremendous amount of help with migration and setup from Imelda Dharmawi. She helped me dig out of a bad situation with another provider that decided to increase pricing by 400%. Imelda h... See more

Rated 5 out of 5 stars

Payhip beats its competition hands down. It looks great, it's easy to use, it's cost effective, and has excellent service. What's not to love? I first used Payhip six years ago, got lured to other... See more

Rated 3 out of 5 stars

It’s ok for simplicity but does have design flaws and limitations. Logo in header is super tiny so faced to keep it text based. If you ever run into a problems don’t hold your breath for support as it... See more

Company replied

Rated 5 out of 5 stars

I bought a WordPress plugin from Payhip (WP Optimal State Pro WordPress Plugin) I was skeptical because I didn't really know anything about Payhip or the plugin developer. Everything worked ou... See more

Rated 5 out of 5 stars

I was searching for an affordable all-in-one platform where I could build a website, create and host courses, and grow a community. After comparing several options, I chose Payhip and I’m glad I did.... See more

Rated 5 out of 5 stars

Payhip is very easy to use and to customize! I've set up my store in 2021 and they've been adding more features like coaching and memberships. The staff is always ready to help you, providing tips an... See more

Rated 5 out of 5 stars

Thank goodness I found Payhip. I was initially going with another provider but their support was non existent and unworkable. Payhip is a great platform, I have little technical ability but am managin... See more

Rated 1 out of 5 stars

without any notice closed accounts. Just need to notify the people before you do this and also review a content before publish and sell. I lost a lot of money, because the refunded without transactio... See more

Rated 5 out of 5 stars

I'm new to the site, but so far, I'm really impressed! The platform is easy to navigate, which makes getting started simple and stress-free. One feature I especially love is the ability for my custo... See more

Rated 5 out of 5 stars

I'm amazed at how much I can do with PayHip. The platform has every feature I need, and I'm not overwhelmed with tons of features I won't use or can't access without huge investment. Kudos to the prod... See more

Rated 5 out of 5 stars

I’m relatively new to Payhip, but found very quickly that it’s a great resource for people entering the online business with their digital products. They have a variety of page templates and getting s... See more

Rated 5 out of 5 stars

It has been an amazing easy experience to open my shop on Payhip and integrate it in my own artist web page. Up to now I did not need any support from their help line, so I can't tell much about it. I... See more

Rated 5 out of 5 stars

I love Payhip and the support is quicker than many other companies and a real person. I have found it easy to learn how to build your shop, then the more you experiment and explore you see that we... See more

Rated 5 out of 5 stars

I would highy reccommend Payhip! Here's why: Prompt response from their support team. Lucy helped me connect my Custom Domain in 2 emails, she even took the time to send me back the screenshot with th... See more

Rated 5 out of 5 stars

Catherine from customer support has been absolutely amazing. She’s gone above and beyond to answer my questions and support me as I grow my business. I’ve genuinely felt cared for and supported every... See more

Rated 5 out of 5 stars

I honestly never heard of this company before, but was looking for some other place to post my items for sale. I had questions about listing fees and such, as all site like this are different. I recei... See more

Company replied

Rated 5 out of 5 stars

I moved from Shopify to Payhip for my digital pattern sales and couldn't be happier. One of my biggest concerns was that all of the old product links I had posted, pinned and shared on my social media... See more

Rated 5 out of 5 stars

A super adaptable platform with very reasonable fees. Advice is readily available via email. Thanks Kim for your help, and many thanks also to Catherine for her advice on bundling. Once used to the... See more

Rated 5 out of 5 stars

So far I've only had good experiences with Payhip. Their cutomer service is fast, and it's a real human that replies to you (unlike some other websites nowadays), which I really appreciate. Their rule... See more

Rated 1 out of 5 stars

this company, banned my account and charged me on top of that, they wont let me access my data either, i would not recommend to use them, pengdrop.com is a much better alternative the tech is better t... See more

Rated 1 out of 5 stars

MY STORE IS GONE!!!! I created a store on Payhip, received orders, and then—out of nowhere—my store completely disappeared! I can't log in, and the connected domain returns a 404 error. My store... See more

Company replied

Rated 5 out of 5 stars

I've been using Payhip for years now and have developed my business alongside their own development. It's been a great partnership for me. They ahve always been responsive to ideas and helpful when I... See more

Rated 5 out of 5 stars

I had a pretty specific product tech question and Kim had kindly helped me. It was a rather complicated set up that I was trying do with my ebook. Kim did some extra digging and found a workaround, an... See more

Rated 4 out of 5 stars

it is not bad at all! The only issue they have is that there is no subscribe to newsletter option incorporated. you have to rely on some third party integration. I tried mailchimp but they just broke... See more

Company replied

Rated 5 out of 5 stars

What I find too often with customer support as I get the bare minimum, such as AI responses, or a solution to a different problem because they didn't read my email properly. I've only asked Payhip for... See more

Rated 5 out of 5 stars

The platform is easy to use and customize to your needs. More important, however, is the very personal support from their customer service team. Each response to my questions has been thoroughly... See more

Rated 5 out of 5 stars

If you are ready to participate in the world of online business? Look no further than Payhip! This incredible platform empowers you to sell your products without the burden of monthly subscript... See more

Rated 1 out of 5 stars

Some customers purchased my e-book and couldn’t download it. The download link was broken, even though the files I uploaded were perfectly fine. I contacted Payhip and had to send the file manually ju... See more

Rated 5 out of 5 stars

Payhip is very convenient for selling my ebooks. They only take %5 from every sale I make, and I appreciate that I can switch to one of their montly plans when it makes sense for my revenue. The devel... See more

Company replied

Rated 5 out of 5 stars

I created my store a few says ago and am in the process of populting right now. Payhip has been an absolute blast. It is very easy to navigate and makes the process smooth and dare I say, fun?! I can... See more

Rated 5 out of 5 stars

I am new to Payhip and online publishing, having spent decades in traditional publishing. I have found the site easy to navigate and upload, and the person I've been emailing has been more than helpf... See more

Rated 5 out of 5 stars

It's a great platform for startups because of the low cost of entry. It offers such a range of functions, that it can be tricky to find what you want - but the help functions and support are very good... See more


Company details

  1. e-Commerce Solution Provider
  2. e-Commerce Service

Written by the company

Payhip is an e-commerce platform that enables anyone to sell digital products, online courses, memberships, or online coaching directly to their audience. You can embed Payhip directly into your website or you can use our free fully customizable storefront to sell your work. Payhip takes care of everything. We're an all-in-one ecommerce solution for over 130,000 thriving creators!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

361 reviews

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1-star

Replied to 15% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I truly appreciate the prompt Customer…

I truly appreciate the prompt Customer Service that I received from PayHip. And I am delighted with our new drAnne Association course. It runs smoothly and allowed me to orchestrate the course. Thank you PayHip for your support.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great support

I spent some time to find a platform that Supports me in my growing business (no constant fees in the beginning) and I was very happy to find Payhip. Recently, I had a question where I needed support and was very glad to receive prompt answers from a very helpful customer support. No AI. No delay. Just prompt help that worked. I really appreciate it.

4 February 2026
Unprompted review
Rated 3 out of 5 stars

It’s ok for simplicity but does have…

It’s ok for simplicity but does have design flaws and limitations. Logo in header is super tiny so faced to keep it text based. If you ever run into a problems don’t hold your breath for support as it can take days…

28 January 2026
Unprompted review
Payhip - Sell Digital Products logo

Reply from Payhip - Sell Digital Products

Hi Vinny, thank you for your feedback. Your logo size is actually customizable, so feel free to head to the Store Builder and customize the size :)
We experienced a larger than normal volume of tickets the past few days, but we're back to normal now. Feel free to reach out to [email protected] if you need extra help!

Rated 5 out of 5 stars

Payhip is awesome

Payhip is truly an amazing platform, and I especially appreciate how easy it is to set up an account, payments, my storefront website, and my products!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I asked a question on a Saturday afternoon and had a helpful reply, which sorted the issue, a few minutes later. Thank you, Lucy.
The delivery of payments for my short story is seamless, and I’ll be using Payhip again.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Payhip is how great organizations are born

I am new to Payhip and I love everything about them. How easy it is to integrate (custom url) and use the features (store, blogposts e.t.c), can't beat the pricing! I haven't used most of the features, but I am sure I will only have great things to say. Most importantly I love how thoughtful their customer support team is. I was struggling for years to find a service provider like this. Thank you Payhip. Finally, it is my hope that I can share good knowledge with the world, in a manner that is fair for me, fair to Payhip and fair to the customers. Keep up the good efforts!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Great alternative to Shopify

I have been using Payhip for about two years and it's a great alternative to Shopify. When you start a business, you're not really able to pay a monthly subscription. Payhip only charges a tiny percent on what you sell. They take care of UK vat but in April will be able to do US sales too. Their support is very helpful and responsive. For me, it's been a great option for digital and physical products.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

By far the best way to sell stuff…

By far the best way to sell stuff online on a small or non-existent budget! Customer service has always been great here and they respond quickly, even with guides accompanied by screenshots in case you need them.
Amazing company you can trust - not only with your online store, but with your data aswell.
Thank you Payhip <3

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a pretty specific product tech…

I had a pretty specific product tech question and Kim had kindly helped me. It was a rather complicated set up that I was trying do with my ebook. Kim did some extra digging and found a workaround, and even made a Loom video so I could follow along. Seriously amazing service. Thank you again Kim!

28 December 2025
Unprompted review
Rated 5 out of 5 stars

They always help out asap

They always help out asap, no matter what. They take their time to explain what's going on. Highly professional. I've had to deal with them twice now and it's worked out well. Thanks

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I sell online courses on Payhip and…

I sell online courses on Payhip and it's been great. Everything works exactly the way I want it, and I was able to also start selling ebooks and worksheets as a bundle with my course. Glad I don't have to pay insane monthly fees from other platforms anymore. Migrating was a bit of a process, but Payhip support team helped me a lot. Thank you Payhip!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Big shoutout to Lucy for patiently…

Big shoutout to Lucy for patiently answering all of my many many questions. She helped me get Stripe sorted out (I also learnt that Payhip actually offers ApplePay - they don't advertise this publicly!! But you can ask for it via their team). Thank you Payhip, and Lucy especially!

16 December 2025
Unprompted review
Rated 1 out of 5 stars

GARBAGE CROOKS S.O.Bs....USE EBAY OR…

GARBAGE CROOKS S.O.Bs....USE EBAY OR ANY OTHER COMPANY IS BETTER THAN THESE GUYS...AFTER YOU SETUP ALL YOUR STORE THEY CLOSE YOUR ACCOUNT AND LOCK YOU OUT >SO THEY CAN STEAL YOUR SOFTWARE....TIME IS PRECIOUS DON'T WASTE IT WITH THESE SCAMMERS.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I bought a WordPress plugin from Payhip…

I bought a WordPress plugin from Payhip (WP Optimal State Pro WordPress Plugin)

I was skeptical because I didn't really know anything about Payhip or the plugin developer.

Everything worked out just fine. Payment was quick and easy, and the plugin works great.

100% satisfied.

10 December 2025
Unprompted review

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