John

Well done Priority Pass.
I almost always fly out of Manchester in the UK.
For the three most recent attempts, I have not been able to gain entry to either the Escape Lounge or the Aspire Lounge. I had only just renewed my Priority Pass, so understandably I was very annoyed. I rang PP to complain and see if they would refund my payment of £229, but not expecting any joy.
However, the agent I spoke to was very understanding and explained that PP knew that there were problems at Manchester due to one of the terminals closing to most passengers and consequently these passengers now trying to use Terminal 2, resulting in massive demand on the lounges.
Result? I was fully refunded my annual fee and received it back into my bank account within three days.
Thank you, Priority Pass.

Waste of money.
Left home early so that we could have a relaxed breakfast at one of the two lounges at Manchester.
8am Manchester Airport.
Trek to the Aspire Lounge.
Full! (unless you are a business or first class passenger).
Cannot ore-book.
Trek over to the Escape Lounge.
Full!! Cannot pre-book.
Just renewed my pass two weeks ago.
Utter waste of time and effort traipsing across the airport.
Not good enough that there is no prior warning that the lounges were full.
They have an app. Why can they not forewarn you that lounges are full?

Great service.
Web site easy to use.

Jack at Northwich was a very pleasant and knowledgeable agent. Sold my car in 30 minutes at a very fair price.
I had used Motorway to provide a price for the car. They offered a price slightly higher than the WBAC price, but could not collect the car for two weeks, which would not work for me.
Very happy with all of the WBAC process.

Easy transfer of euros from my Spanish bank account to my UK account in pound sterling.
All done literally in seconds.

I was going to write a long detailed review of my opinion of 24/7 Home Rescue. However life is too short to waste any more time regarding this company. Basically,
I am a landlord and was paying £24.99 per month for their service. I have also paid on two recent occasions £75 per visit as an excess for two visits to my property.
I do not have an issue with the guys who do the actual service and certifying the boiler and gas hob in my property. I get really frustrated and annoyed about the simple task of arranging the service and receiving the paperwork.
So, I decided to move on and use a local gas safe registered engineer.
The cost of cancelling the contract was £144 and was the best £144 I have ever spent to sever my links with this company.
Happy days and no more frustration.

I had a problem with a kit being sent to the wrong address. I contacted them numerous times by email and phone. Nothing. Zilch. Nada.
Perhaps they are too busy making bags of money to take the time to accept enquiries.

So, after complaining that Leaders deducted the"full commission" from a reduced rental payment from my tenant (see my previous "Profiteering" posting), I wrote to them to express my disappointment.
I received an email explaining that it was company policy to take the full commission, regardless of the payment made by the tenant, etc., etc.
Today I received an additional statement regarding my rental, refunding the excess money that they had taken.
No email or contact explaining the change of heart.
So, well done Leaders.
At least someone in the organisation has a heart and some sympathy for the difficult positions that landlords as well as tenants are in during the current crisis.

Similar story to an earlier review regarding "Profiteering from the Pandemic".
My tenant works for the NHS and uses public transport to get to the hospital.
As a result of the reduction in public transport, she occasionally has to use taxis to get to work. On other occasions she has had to stay overnight in B and Bs local to the hospital. Consequently, her outgoings have significantly increased.
She asked if she could pay a reduced rent for a couple of months, with the outstanding rent being repaid when the Crisis is resolved.
We agreed this in writing. I sent the agreement to my local branch and was told that Leaders would deduct their full commission based on the "normal" rent.
I was not happy with their unsympathetic response, so escalated my complaint to Director level.
Eventually a Regional Director rang me.
She was arrogant, condescending and not prepared to listen.
I explained that Leaders would still get their full commission on the rent, but some of it would be delayed a few months.
Today I received my statement for the reduced rent payment.
And guess what?
They have taken the full commission out of the reduced rent.
We are all in this together?
Hmmm.
Methinks Leaders are only interested in looking after number one.

What a bunch of crooks.
I have had a Priority pass for over 5 years.
Mixed experiences regarding access to lounges.
I do not travel as much as I did in past years, so rang them and told them not to do an auto renew on my credit card. They normally take the money from the credit card about five weeks before expiry of the Priority Pass card, for ‘my convenience’ hahahaha!
My card has two visits left in it. Confirmed by the app on my iPhone.
Arrived at the Aspire lounge at Liverpool today and was refused entry as the card ‘had been cancelled”.
Not by me it hadn’t. Had a long conversation with a guy at Priority who said my card had been cancelled in 2017, even though I have used it 8 times this year already and the card itself says expires 11 Dec 18.
After a long wait, he ‘reinstated’ it and told me to ask the Aspire agent to do a manual entry.
Guess what?
Still was denied access.
Keep well away from this bunch of charlatans at Priority Pass.

Received 5 good quotes from Mercedes Benz dealers.
Went for the best quote which was significantly better than that offered by the MB local to where I live.