ActiveCampaign Omdömen 1 346

I used AC for years and I’ve been happy with the product.

I signed up for AC and had to wait a week before I could get an integration/onboarding call. I emailed the salesperson who signed me up twice and then left him a voicemail the next day to see if he could help me get a few questions answered so I wouldn't have to wait a week. Guy ghosted me, did not even acknowledge my call or emails. Even if he lacked the technical expertise to assist me, he should at least have gotten back to me. Unimpressed with the company so far. It is on a month-to-month contract. I will probably look for another platform with better customer service. That is not just poor customer service, it is downright poor manners.

ActiveCampaign is very mighty, has a lot of potential that I am actually using - not everything though because it is a bit tricky to stay on track with all the news and updates.

However, AC has some big disadvantages, such as:
- sometimes poor perfomance. Writing a mail and suddenly all is gone - very frustrating.
- Had to pay an email expert because my mails very often landed in the spam (not caused by my mails but by the technical dmarc and some things that are related to AC, e.g. reputation of shared IPs).
- Dashboard changes quite a lot times, it is very confusing to always adapt to the new overview.

Customer service though is great and very fast and very good and still, the different functions AC has are the biggest plus.

Good enough software for mailing lists. They've recently 'implemented AI' which means they've replaced all of the homepages with a text box. Their AI chatbot can direct me how to find things that were hidden, at least.

We're a client paying over 6000 euros per year, got an email to talk about renewal. So I answered to make one. Just 15 minutes before the meeting it got canceled without any communication around it.
Emailing for 2 weeks already, got over 20 emails mostly written by AI agents. Sometimes a real person answers, saying things that doesn't make sense. Then, when I email back, I'll be put in the AI agent loop again. And... still no appointment.

Pessima assistenza due mesi per ricevere una risposta veramente vergognoso, poi sempre peggio.

I have been using ActiveCampaign for 7 years and over that time have saved hundreds of hours thanks to the powerful automations that can be built in ActiveCampaign.

I continue to be impressed with ActiveCampaign's growth as a platform and the features that are regularly added tot he platform.

Their support has been excellent, professional and timely.

Currently, the EDM functionality is what I use the least. It is excellent and powerful and the fact that our business systems are driven by the other features available is testimony to the power and functionality built into ActiveCampaign.

Active campaign era muy buena, pero se les ha ido la cabeza con los precios.

Más de 5 años con ellos y no tienen ningún miramiento.

Creen que cada implementación que hacen es valida para la mayoría de sectores y clientes, pero la realidad no es así, pocos utilizan estas herramientas de humo que son simplemente añadidos poco prácticos y buena excusa para aumentar de manera descar*da los precios.

Pronto cambiaremos de plataforma.

Deberían tener precios y herramientas adaptadas también a pequeñas empresas.

Nearly impossible to figure out how to downgrade your account.

I go from talking to an AI agent to help articles that are no longer active. You have to jump on a call, apparently, to even be able to downgrade your account and haven't figured out how to do that.

I just get very annoyed with services that intentionally build in sludge, and then, as a consumer, I need to spend a good amount of time being a detective to figure out how to do business with this service. It has me thinking about just canceling my account altogether.

Overall, the service itself has been fine (that's the two-star rating), but I just find it very frustrating that you just can't get to a person and figure this out easily.

In general very time efficient and easy service to use with a great support from the team.

This is a great campaign site. I hadn't heard of it before someone recommended this on LinkedIn. We are a mid-sized business, so it's great for our needs.

The platform is adequate for our basic day-to-day use and meets core functionality needs. However, the reporting capabilities are very limited and do not meet expectations.

We upgraded our plan specifically to gain access to more advanced reporting, but unfortunately, this did not result in any meaningful improvement or added functionality for our use case.

Customer support has been a significant issue. We have submitted numerous support tickets over an extended period of time and have never received follow-up, resolution, or a returned call. When calling the customer service number, all extensions lead to voicemail, and messages are not returned. There also does not appear to be an accessible or responsive account manager available to assist with ongoing issues.

Overall, the platform functions at a basic level, but reporting and customer support need substantial improvement.

You asked me to leave an honest review - I appreciate that and I hope that you use the reviews for good.
I have been with AC for a good while now and do not use many of the features. I have found it tricky to use and the help not very helpful. It is pricey for what I need and the next step of number of contacts means that I will need to leave. Sorry. There is so much competition out there now - AC needs to improve.

Easy to to use and intuitive CRM tool for small and medium sized businesses.

I had a very negative experience with ActiveCampaign’s affiliate program. I was running traffic on a direct ActiveCampaign affiliate account for a long time. After the program was migrated to PartnerStack, my affiliate account was suddenly locked without clear prior notice, and outstanding commissions were not paid.

There was no transparent explanation, no proper transition support, and communication became extremely slow. As an affiliate, this caused direct financial loss and serious disruption to my business. I also felt ongoing pressure around payment issues, while my own unpaid commissions remained unresolved.

This experience shows a lack of accountability and poor handling of affiliate partners. Until ActiveCampaign addresses this issue and provides a clear resolution, I cannot recommend promoting their products or joining their affiliate program.

Very sadly I have been let down over, and over and over again. Customer service is based around hiding from rather than servicing a customer. Every year the costs go up and the services supplied are removed and re-added as expensive add ons. I was a founding member - they had me over a barrel - but with AI I would recommend SalesProcess.com or ANY other service as they are focused on trying to please the customer. 2 years with AC spent trying to resolve billing matters and when resolved they change it again and again to a higher cost without notification. Even with a founding members 46% discount I am paying 2x more and receiving 75% less than with current competitors.

The automations are pretty great which is why I switched to them from Mailchimp. That said I find the UI buggy at times and I hate their newest push to add ai into every aspect. Feels pretty expensive for what it is and I think about switching platforms all the time.

I'm completely new with using any type of platform like this. I'm a new business owner and don't have a ton of time to figure things out. I really liked the option to work with someone when I first started and she was extremely helpful. Now that I've been using it on a regular basis it is easy to use and doesn't take up too much of my time.

I've been with them a few years now, probably 4 or 5 now. It is a heavy piece of software to learn, although somewhat more straightforward now than it was a couple years ago (sort of?)

But the price increases are ridiculous. For the plan I'm on two years ago they charged me $2700. Last year, same features, same contacts, it went to $3600. Now this year they're saying that for the same features, same contact limit again, it's going to be $4700. Really?! That's like 70% price increase in two years!!!
But after speaking to support, I guess they're just trying to bring their platform up to more expensive prices in line with competition. So for past customers, too bad for us.
At this point, I'm actively seeking a new platform to migrate to.
It's a real hassle, with so many automations set up, etc, but I now can't trust them... They've put some existing features behind paywalls, they've decreased the number of users I can assign, and jacked the price up too quickly. So will next year be $6000?
I feel like I need to move away from them because they're too unpredictable now.

I really do love this platform, BUT it keeps getting More and More expensive every year. I've considered to switch to something cheaper, but I've built out SO MUCH on this platform (from customer data, automations, email sequences, deal pipelines), that's any savings I would gain by switching is not enough cause for me to switch given the workload to recreate everything I have going on in ActiveCampaign.