Klaviyo Omdömen 337

Signed up with them to use their texting campaign feature. Keep on throwing me an error, tried a couple times to work it out with them was not able to get anywhere with them. Finally requested a refund its been 2 plus weeks and not even a response. Would stay away

Truffatori. Probabilmente una compra/vendita di dati personali. Sto letteralmente litigando con loro perché si rifiutano di cancellare il mio account e i miei dati, come se non fosse un mio diritto. Mi rispondono prendendomi in giro e non capisco come sia possibile che ancora possano tenere in piedi un'attività che palesemente non rispetta la legge, senza subire conseguenze.

The template editor text box is extremely slow - almost disfunctional due to the auto-saving function. It can take hours to edit a template. And it constantly warns The page is not responding ....

Shockingly bad. Easily one of the most incompetent and frustrating companies I have dealt with.

Klaviyo allows thousands of duplicate customer profiles to be created because it prioritises external IDs over email addresses, then offers no practical way to merge them at scale. Their solution is to expect customers to understand, build and run API calls themselves just to fix a problem caused by Klaviyo’s own system design.

Customer support is completely out of their depth. They simply repeat documentation, provide no real assistance, and show little understanding of the impact this has on live businesses. For a platform positioned as enterprise level marketing software, this is unacceptable.

If you are running a real business and value data integrity, be very cautious.

Since the day when Klaviyo was rising their prices extremely high I decided to cancel it. Now after almost 2 years I activated it suppressed almost all emails I they force me to pay at least $720 monthly. Thats nonsense - Klaviyo will pay for it the hard way.

Decent email service, has everything you need to set up campaigns. AI feature is buggy.

This JUNK software clobbered my WhatsApp app, and then told me I had to contact Meta to solve the problem. The Klaviyo support person was not just clueless, they were down right rude. I would never recommend this software.

It’s been over a year since some site started spamming me through this service. I reported it to the Klaviyo abuse team multiple times - they promised to fix it. Shockingly, they didn’t. I used to think people couldn’t be that useless… then Klaviyo showed me otherwise.

Shocking. Absolutely shocking. My account was suspended out of the blue, with no warning, no explanation, and no support.

I’ve spent hours crafting newsletters, building campaigns, and hundreds of pounds on social ads to grow my audience... and Klaviyo just nuked it all in a second.

I’ve done nothing wrong. No spam, no violations, no shady behaviour. My campaigns were entirely legitimate, yet my account, and my business communication, was halted instantly.

Customer service has been near nonexistent. Automated messages, no timelines, no clarity. The entire experience is infuriating and unprofessional.

If you run a business and value your time, your work, and your customers, do not trust Klaviyo. One day they’ll just delete everything you’ve built without reason, and there’s nothing you can do about it. One star is far too generous for this.

Outdated software that is going to get buried by newer tools. Just use shopify email marketing. Terrible UI, lost 60 emails that should have gone out to new paying customers. I wouldnt use it even if they paid me.

I had an issue with payments and contacted Klaviyo in a polite and timely manner. I was told the issue would be resolved and that I would be connected with a specialist who would take over the case.

After that: complete radio silence.
Despite sending multiple follow-up emails, I received no response at all.

When I later tried to log into my account, I discovered that it had suddenly been deactivated. Again, I sent several emails asking for an explanation — once more, no reply.

Only after I reached my limit and decided to email all available Klaviyo contact addresses did I finally receive a response — the very same evening. That alone is already quite strange.

And then, suddenly, I was told that my “content, industry or practices” were allegedly in conflict with Klaviyo’s policies. This came as a complete surprise. I never received any warning, notice, or prior communication about this. No explanation, no chance to fix anything — just an account blocked without any due process.

This is especially frustrating because I invested a significant amount of time and effort into building my email flows. My entire email marketing setup was effectively wiped out without warning or proper explanation.

I have since sent another email requesting a detailed clarification, but I am not optimistic that this will lead to a solution.

Overall, I strongly discourage using Klaviyo. Their communication is extremely poor, and it appears that major decisions are made abruptly and without transparency. Based on my experience, I would not recommend signing up with Klaviyo at all.

I recently transferred my Klaviyo account to a new owner, expecting the billing to stop on my end. Unfortunately, I’m still being charged even though I no longer have control over the account. The process for resolving this issue has been unclear and time-consuming, and I haven’t received a satisfactory resolution. This experience makes me question Klaviyo’s account management and billing practices. I would not recommend Klaviyo unless they improve transparency and support for ownership transfers.

Klaviyo charged my business debit card for $30.00
I never signed up for any free trial or subscription.
I tried to reach this company through their site's help center, sales, customer support but got nowhere.
Worst part is, how did they acquire my cards credentials!!!
STAY AWAY FROM THESE PEOPLE

During Black Friday, I've had 2 campaigns already where a shared IP ban caused 22.5 and 60% of my emails to bounce. After research, this turned out to be a problem on Klaviyo its end, who have a limited number of IP addresses. When you’re on top of your campaigns and you’re doing a send on a fixed timestamp, you can easily fix this by re-sending to all bounced contacts after you see it's not delivering in a 1 hour window.

However, when sending emails in a local time zone and you work out a whole delivery schedule, and 24 hours later you figure out an email has not been properly delivered, you can’t fix it anymore. Support from Klaviyo was about to get back to me on this but I never heard back. Most likely they will get back after the BFCM period.

Not happy with this, costing us a lot of money. Not speaking about the cost of using Klaviyo software.

10 step MFA to log in - horrible

Shit, let us use the service all ok then just dumped us off without notice ...and then carried on charging us, and difficult to get refunds due to location

Joke

Do not use

Ever

You will end up losing your mind

Customer support sucks, uses AI but fails to answer simple questions. Impossible to get proper customer support agent to answer my questions.

I love this tool. Shocked others say it’s not great!

If it were possible to attach image, I would attach a screenshot of their invoice.

Klaviyo is loosing my time. STOP loosing my time! I paid for klaviyo just yesterday. I realized their app is from the past century: everything is very difficult to execute while their prices are high.
Worst UI/UX!!!

BFCM is running up. I must launch an ad campaign to make sales, have fans and be ready to enter the BFCM with confidence. But their medieval app is loosing my time!