I accepted option to pay monthly a few days ago , email came that I'll get new monthly bill as soon as 24h .After few days still awaiting. 


Stuart is a very helpful guy and is always willing to go the extra mile to make sure that he gives excellent customer service. He’s always willing to deliver the salt to our storage shed rather than just leave it at the door step. I find this extremely helpful. Nothing is too much trouble.

After a number of visits to inspect the sewer that runs through our garden we finally had Jordan Kirkham and Ashley Hartree attend. They called ahead to say when they would arrive and spent time using a camera to locate and clear a blockage. Job reference 14215720.

My questions were only answered with more questions.
Instead of help, I was refered to a form.
Waste of time.

Ollie and Andrew were so brilliant and helpful in sorting out our drainage issue. They went above and beyond and ensured they solved the blockage and cleaned everything afterwards. Thank you 

Very helpful. Answered queries with clear clarification and sorted out issues in one phone call.

I’d like to leave a review for Mrs Homa at Yü Energy.

She supported us through a tenant swap and helped resolve ongoing issues with the new gas and electricity supplier. What could have easily dragged on for weeks was handled quickly and properly because she took ownership of it. Thanks to her, our change of occupier has now been processed and the new accounts are fully set up.

Every single day without utilities was costing our business — and affecting our family as well — so this wasn’t a small matter for us. Homa understood that. She was proactive from the start, kept things moving, and didn’t leave us chasing for updates. Her advice was practical and genuinely helpful, not just scripted responses.

In all honesty, she’s one of the best customer support professionals I’ve dealt with. Calm, knowledgeable, and committed to getting the job done.

We truly appreciate her support and wish her continued success.

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