Yorkshire Water Reviews 5,529

After a year of a small hole surrounded by plastic barriers & a "men at work" sign but nothing further happening at the end of our road I decided to contact Yorkshire Water to see what was happening.... See more

The person I dealt with was friendly and comforting attitude taking into account my age , 80, Any questions I asked were answered in detail and professionaly, and put my mind at ease all the way throu... See more

Had a leaking stop tap inside the house and the external stop tap was stuck so contacted them by phone and spoke to a wonderful man called Mohamed, he was super friendly and patient as we both worked... See more

Over the recent days, ive had an issue with informing yorkshire water, about a change of address and supplying a 'third party' name, which some call handlers found this matter 'hard' to digest... i wa... See more

CEO Nicola Shaw received £1.3m in bonuses from parent company Kelda Holdings. Over the two years Nicola Shaw was awarded this money Yorkshire Water pumped sewage into our rivers for 930,000hrs. Meanwh... See more

Every time I have called Yorkshire water the staff have been nothing but helpful. They listen, they are not abrupt or argumentative which makes the call so much better. There is nothing that could be... See more

We heard you can reduce your bill by putting water butts around your house so no water goes into the sewer. Also you are looking after the environment by using rain water. Yorkshire Water have told u... See more

Advisor was polite, she listened carefully , didn't have to explain twice as she got the situation straightaway. She gave me all options and why they suited me to tailor for my family, she was c... See more

Lovely chap called Joe who sorted out the correct reading for leaving my temporary rental and arranged for a refund. Then looked into my new house (which has a split billing system) and sorted and s... See more

YW really know how to treat their customers well. Their can do attitude is something that should be applauded especially in our current economic climate. The service they provide is outstanding, with... See more

Had to ring up due to not being able to get onto my online account. The agency was knowledgeable and kind. Issue resolved. My only gripe is that if your 6 month meter reading is not completed (due to... See more

Brilliant customer service 😊 Advisor clearly explained all my options and how usage and meter reading system works. I'm autistic so needed the advisor to go through the information several times... See more

Used direct phone line as we are new customers with lots of queries. Phone answered by Abdul who was professional, friendly and helpful. All questions answered patiently and honestly. A pleasure to... See more

My call was answered very quickly by a human being — rather than a machine. Nicola was not only very kind, friendly and helpful, she also knew exactly what to do to sort out my problem efficiently and... See more

I contacted Yorkshire Water today to query a final payment demand I'd received knowing full well I'd paid. Sid at Yorkshire Water looked into the matter and could see that it had been paid. He explain... See more

Dad's moved into supported living and I needed to cancel his HomeServe insurance. I did it over the phone and customer service advisor Tina could not have been more helpful or efficient. Yorkshire Wa... See more

Excellent service from start to finish. Reported no water - received a call back straight away - after a small troubleshooting session they despatched an engineer who found a the problem caused by a... See more

Very polite and efficiently processed my payment. Had to pay at a few minutes for my call to be answered but I prefer to speak to a person rather than a machine. Also wanted to record that when se... See more

After moving house we changed ISP - and will be losing access to our old email account. We contacted YW to update our email, but were told that we needed to reregister entirely, with a brand new accou... See more

We contacted them two moths ago as sewage was flowing and washing away our access road. This continued along with fountains of sewage coming out of a manhole. They closed the access dug a hole and fou... See more

The company don't call you back when requested. I'm yet to see the people they pay to read meters (which they charge us for) effectively attempt to read the meter. They're passing 6% rate increases, w... See more

Hopeless company , apparently a hosepipe ban from this week, Severn trent water areas- not so. Its as though droughts come as some sort of surprise to these clowns, dig another reservoir for petes sak... See more

New water connection scheduled for 12th August, came 4th September. Job incomplete on leaving and told would return to finish. A number of phone calls during Sept/ October requesting completion, resul... See more

Appalling service. They promise to ring you back, but don’t. Promise to listen to telephone calls after Poor service, they don’t, and I have just been told by Imran that it will take 7 days for a comp... See more

Slow to fix leaks and issues. Website is a bit naff and nothing works quite right. Never seen a bill until closing the account due to move out. Updated Name on the account a year ago, changes don't re... See more

Far worse than both of the other county water providers i've been with. The price billed has doubled, not just once but twice, in the year i've been here, with no explanation past 'covering sewage ren... See more

Staff member's service EXCELLENT. Service provided by Yorkshire Water for communication by hearing impaired/deaf people poor. Only telephone OR POSTAL - ? IN EMERGENCY? - not very helpful. No... See more

Most other water and utility companies will allow you to submit monthly meter readings to ensure accurate bills. Not Yorkshire Water, they only allow once every 6 months. Im billed monthly, I should... See more

I've visited several Yorkshire Waters reservoirs recently, Scarhouse for example was overflowing out of the overfill escape. Other's were nearly at capacity or quite close to it. I suspect that ra... See more

Moved from YW in October 2025 , they sent an email stating final bill would be sent to my new address. Never received. Emailed them back -no response. Spoken 3 times to different Customer Service ag... See more

Waited 7 month to have a water meter fitted only for the engineer to come and advise he can't fit one, no explanation and then Yorkshire water sends me a bill saying we're using more water, how does... See more

Communicate with customer. A catalogue of dreadful communication. 1. The village in which I live has two roads in/out. Both single track. One of which has been closed for several days with... See more

Dear yorks water.Why do you not inform customers when you turn the water off don’t you realise how dangerous this can be.If customers have their appliances on eg w/mc dishwasher &tumble driers withou... See more

I started a poll on a local website asking if by continuing the current hose pipe ban is Yorkshire water going to lose support 67% voted yes. It has been raining long and intensely enough to soak... See more

Today 02/01/2026 I went to my on-line account having taken a reading from my own outdoor water meter. The YW system will not allow me to input any meter reading details. It states that YW will take a... See more

Abysmal - have now been without water for over 24 hours after my meter failed and started spraying water all over the kitchen. Still waiting for my 5pm to 8pm 'urgent works' appointment (it's now 11pm... See more

Yorkshire water contractor services remain ignorant! I paid over £1000 in survey/connection fees nearly 18 months ago. Still not refunded??? Then YW said they would provide a free lead replacement c... See more

Through no fault of mine we have had sewage on the patio from a blocked main drain. Numerous phone calls and all they say is, we will be out in 24 hours but they don't. Reported 27 January, cleared... See more

Really disappointed that Yorkshire water has seen fit to use a bully-boy threatening car parking enforcement at Swinsty Reservoir. Minster bay watch have a terrible reputation and didn’t do a proper... See more

The 30% increase being applied by Yorkshire Water is verging on criminal as they continue to pollute our Rivers with Effluent due to under investment. My water bill has almost doubled. But it will be... See more

Repeated problems with billing on an empty property I own, for the latest part of the saga they are telling me they did not send me an itemised bill as it may confuse me! Also paying 50% of what I pa... See more

Almost 8 month of stress from incompetent staff (Donna and Gavin) Not to mention miscommunication between Yorkshire Water and M Group and a bodge job in my home. A water leak for around 2 year. ZER... See more

Abysmal customer service two years on still waiting for a lead replacement connection. YW assured on 04/07/2025 the connection would be made by 04/10/2025, still no supply, just fobbed off by YW con... See more

You didn't allow me to provide my open meter read. You didn't ask what type of property this is, and to be honest 'estimating' £38 pm for a DD, for a single person living in a small bungalow is a jok... See more

Received text asking me to call. They do not have my permission to contact me via phone. Emailed them asking for contact via email. That was nearly a week ago, nothing Update: Response asking for... See more