careium.co.uk Reviews 595

Many thanks to the staff member who attended an alarm call out at my mothers house last night. The lady is called Elizabeth Jackson, covering Rochdale area. Elizabeth made sure mum was comfortable... See more

My brother is seriously ill and won't be returning home. He therefore no longer needs his care alarm button. A neighbour told me that I would have great trouble cancelling it. In fact Denys and t... See more

Phoned and spoke to Amy Woollett earlier today about my mother’s situation and the lifeline machine and pendant. Mum has severe Alzheimer’s. Amy was so professional, courteous, empathetic, efficient a... See more

From day one following instruction of my cousins fall monitoring system. The family felt relieved and confident that Sheila was more safe in her own home, having Careium staff monitoring 24/7. Shei... See more

Hi, I ordered an Eliza S pendant today and was taken through the process by Sophie Farrant who I can't thank enough. She was very clear in explaining everything to me, very patient with my techinica... See more

I spoke to Amy. I have to say she was a superb ambassador for Careium. She was so helpful and patient, clearly explaining differences between the emergency telephone systems. You could tell she was... See more

Thinking I made a mistake with this company. 7 days later after sending the forms in no response. When I contacted them twice to ask about progress. They ask have you sent the forms in (which is yes).... See more

On 28th oct my phone was dead so called the engineer and when it was repaired I asked him to check my landline and pendant when he found the pendant not working he reported same they spoke to me an... See more

On speaking to Mr Denys Oleksiienko on behalf of a 92 year old lady who has gone into residential care we had to cancel her subscription to a very good and welcome service. It was very good speaking... See more

Called this morning spoke to Amy Woollett, she was absolutely brilliant ( if Heineken made service staff Amy would be it). Very professional listened and understood what I needed to do and went the... See more

Thank you Careium for your care & support recently when my husband had a fall in the garden and alerted you with his alarm bracelet. You in turn alerted me in my home. You took care of everything, a... See more

I spoke with Ahmad Valli who went above and beyond trying to resolve a set up problem on my mother's new system. When this proved impossible he immediately arranged for a replacement unit to be dispa... See more

Today I contacted careium and spoke to Amy who was extremely helpful. I have been trying to get a response alarm system set up for my 85 year old uncle who is currently with vico care link but they a... See more

Spoken to Angela Robinson on the phone and received very helpful, clear advice about how to turn off your equipment thay we have been using, and what is needed next, now that we need to cancel our or... See more

Rang to cancel my mum's Mobile Response Service today 6 May as she no longer needed it. Spoke to a lovely lady called Angela Robinson who was very helpful and explained the other services that were a... See more

This service has been invaluable over the past few months, peace of mind when we were out knowing our friend was safe and could get help, and when she was stuck and could not move one press of the bu... See more

Great service 13th March. Mothers alarm pendant had broken and we needed urgent replacement. Yamin went the extra mile to ensure a next day delivery due to the circumstances. Thanks Yamin, for taking... See more

Options upon ringing Carieum very straightforward and I didn’t have too long to wait to get connected to a staff member. Angela Robinson was my person and she was very efficient in dealing with my enq... See more

I contacted careium today to get support for a client. I was assisted by customer service advisor Amy who went above and beyond to help with my query. I can not fault the service which was provide, Th... See more

Thank you Careium for your care & support recently when my mum had an undetected fall at home. Your kind phone handler tested all equipment and ensured everything was working fine and talked us throu... See more

With the passing of my mother I have had to make many phone calls and organise many things . Many of the calls which on the face would seem simple quickly spiral into a farce. Refreshing it was to spe... See more

Jordan McKie fitted a key safe, a wrist band falls alarm and speaker at my Mum's house (Mrs Patricia Williams) on Thursday 14th August. She was so overwhelmed by his politeness and how kind he was tow... See more

I received a call from Angela Robinson of Careium Customer Service on Wednesday to tell me that my Mother's emergency call unit was sending low battery warnings to them. She said that she would arra... See more

Amy Woolett from Careium has been very helpful giving us the necessary information to my in-laws and I to decide the right lifeline service we want. She is patient and cheerful. We greatly appreciated... See more

GPS Tracker for People with Dementia I spoke with Sophie Farrat on the telephone. Sophie was helpful and friendly with a good knowledge of the GPS tracker and had great patience explaining the who... See more

We have only used the service twice so far when my husband had falls, (both within the same 12 hours!) but are really impressed. We are in the Littleborough area. Calls were answered quickly and effic... See more

We spoke with Angela Robinson today in order to cancel my mother's alarm due to her death on Saturday. Ms Robinson made it very easy when it is such a difficult time for me. She was kind, considerate... See more

I contacted Careium as my Grandmas alarm didn't work after she had a fall. I spoke to Julie Carmichael in the office first, she was so helpful and kind and arranged an appointment for an engineer to v... See more

2nd time ordering. Arrived this morning. Good prices and delivery very quick. Thanks to Angela Robinson At customer support who helped me find what we needed, all sorted and ordered in a quick 10 minu... See more

Careium: no nonsense customer support. I had the need to contact the customer support at Careium today as I had inadvertently ordered the wrong device for my father. Angela Robinson one of their C... See more

I had cause to telephone Carium to cancel a contract due to the death of my mother. The person I was speaking with was Angela Robinson. She was very helpful and empathetic when I was on the telephone... See more

Once I finally managed to get through, the sales and purchasing process was excellent. Sophie Farrant was efficient, professional,knowledgeable and pleasant. She answered all my questions honestly... See more

I work with a team for my living to my epilepsy and being a danger to myself due to mental health issues but Since I was introduced to the careium product/team by my neurologist over a year ago, I’... See more

I called Careium to open an account for my mother regarding her emergency pendant alarm . Clive Tong was extremely helpful and informative. Thank you Clive for all your help and being clear on what y... See more

Angela robinson answered the phone with a lovely cheery hello. My father in law is going into a home so we phone to ask about cancelling his emergency button . Angela was lovely and very sympathetic t... See more

I spoke to Amy Wollett today to discuss myself getting a home alarm, as my previous provider are ending their works. I was extremely in the dark about ringing yourselves as I don't know very much ab... See more

I telephoned this morning regarding an alarm for my father. Compliments to all the staff on their outstanding customer service, particularly Julie Carmichael and Steve Morgan who were so good with... See more

Elizabeth Jackson arrived just after 1am to help me back into bed and with minimal help I was safe and sound in under 10 minutes. Just the confidence knowing that someone is there is such a settling f... See more

As a carer for my mum who has been a customer for a few years now, the care and support they provide has always been first class and the name 'Careium' says it all! It gives the family peace of mind t... See more

We have been using Careium's indoor personal alarm service for some time now with no actual emergencies, but we're always pleased with their efficient responses to routine tests. After I found my wif... See more

Cancellation of Careium I found the whole process very easy and the call handler Angela Robinson was very kind and understanding in the change of circumstances which meant the equipment was no long... See more

After an initial general enquiry answered by Amy we were so impressed by her manner and help that we requested her specifically when purchasing an alarm. She was very reassuring to the person requirin... See more

At this very stressful time, with my mum having falls at home, I was highly recommended to Careium, I spoke with Amy W who was so helpful, she eased my stress and concerns, she spent time with me goi... See more