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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff for their helpfulness and the high-quality service provided. People appreciate the positive user experience, noting how the company's offerings have significantly contributed to their fitness and overall well-being. The products are also highly regarded, with many customers expressing satisfaction with their quality and effectiveness. Consumers highlight the flexibility in scheduling lessons and the ability to adjust to their weekly routines, which enables consistent learning. Reviewers also appreciate the care taken in matching teachers with students, ensuring a safe, relaxed, and genuinely interested learning environment from the very first lesson. The team's dedication and the teachers' brilliance and patience are frequently mentioned, making it a favorite and interactive school for all ages.

Based on these reviews

Rated 1 out of 5 stars

Dear MuseCool Team, Thank you for your response. I have reviewed your email alongside the Terms and Conditions published on your own platform, and your statement that “refunds a... See more

Company replied

Rated 5 out of 5 stars

My son has been having online piano lessons with MuseCool for almost 15 months. Uliana Selska is very knowledgeable and extremely skilful. She's a patient teacher and has guided my son in passing his... See more

Rated 5 out of 5 stars

I've been with Musecool for around 2 years now, and I can't praise them highly enough. I'm learning piano with Dr Serhiy Kudrynetskyy, and he really is a superb musician and a wonderful teacher. H... See more

Rated 5 out of 5 stars

Learning guitar with Irene Bilohras has been one of the best decisions I’ve ever made. I started lessons during lockdown just for fun, and I’m still playing years later , all thanks to Irene’s inc... See more

Rated 5 out of 5 stars

My son has been having online guitar classes for a couple of years now. He is autistic and it’s quite challenging to engage him and make progress. Irene has been brilliantly patient and kind with him,... See more

Rated 5 out of 5 stars

Yuliia has been teaching me violin for the last 2 months. I have been taught sight reading along side different scales on the violin which has helped me improve so much. Every lesson is designed to gi... See more

Rated 5 out of 5 stars

My daughter started learning the acoustic guitar over 2 years ago with Irene Bilohras.Within these years, my daughter has experienced well structured lessons filled with fun.Irene teaches with passio... See more

Rated 5 out of 5 stars

I really enjoy learning to play electric guitar with Volodymyr Shyba. When teaching, he’s patient and very good at explaining things especially when i’m finding it tricky to learn something as well a... See more

Rated 5 out of 5 stars

I’ve been having lessons with MuseCools guitar teacher Irene Bilohras for the best part of five years now and they’re amongst the best part of my week. Irene is fantastic at making learning fun an... See more

Rated 5 out of 5 stars

My son has been with Irene Bilohras learning guitar for almost 4 years. From 6years to now 10, my son has not only grown in age , but with his love for guitar and music; all because of Ms Irene. She i... See more

Rated 5 out of 5 stars

Musecool isn’t just a music school, it’s a whole community where every student matters. The team truly cares. About the kids, about the quality of teaching, about actual progress. And you can feel... See more

Rated 5 out of 5 stars

My daughter started learning with Irene Bilohras a few years ago and has really enjoyed her lessons and most importantly maintained her joy for playing the guitar. Irene is extremely patient and also... See more

Rated 5 out of 5 stars

My 6 years old daughter start her piano lessons just over a month ago. From just one 30 minutes class a week her progress is absolutely amazing. She loves her lessons and can't wait for them. Our teac... See more

Rated 5 out of 5 stars

Im really pleased with the violin lessons my daughter have with Andriy Ulychnyy! He is very good tutor and has a amazing way of working with children. Also big 5 starts to Petru and other members of... See more

Rated 5 out of 5 stars

I cannot recommend Volodymyr Shyba enough. My son’s love of music has evolved nicely thanks to Vol! He makes the sessions interesting, always fresh and with a proper balance encouraging practice and... See more

Rated 5 out of 5 stars

I have been learning to play my left-handed guitar with Irene Bilohras, for nearly 3 years and it is continuing to be very informative and wonderful. Irene is very patient, understanding and her tea... See more

Rated 5 out of 5 stars

Irene Bilhoras has taught our kid since he was only 5. She has an incredible way with him, including when he's having a hard day. She has developed his love of music by listening to him, building hi... See more

Rated 5 out of 5 stars

Irene Bilohras is teaching my daughter, Kaycee, since January 2022. It will be almost 4 years of her growing into the child she is now with the help of Irene. Kaycee never wanted to play classical mus... See more

Rated 5 out of 5 stars

I have been learning guitar with Irene Bilohras since May this year. I am an adult learner and it is always daunting starting a journey like this. Irene has been a fantastic teacher! She has really he... See more

Rated 5 out of 5 stars

We stated with the school in the lockdown and our son, Lukas, now had 212 lessons. Lessons being online and affordable was the key reason why we chose the school. We continued online for the convenien... See more

Rated 5 out of 5 stars

My son has been learning piano with MuseCool for more than 4 years now. He achieved significantly and beyond our expectation! He passed his grade 7 with Distinction! teacher Serhiy K is so dedicated a... See more

Rated 5 out of 5 stars

MuseCool is very encouraging and supportive. This music school is for all ages who wishes to learn a musical instrument. I started playing the piano at a later stage in life and I love it. The teache... See more

Rated 5 out of 5 stars

It is our favourite and interactive , loving, friendly school. Our son displays talent we didn’t know he has. We have concerts where we can admire everyone’s progress.

Rated 5 out of 5 stars

My daughter (aged 8) will have been learning flute for nearly a year and I have been amazed by her progress. Yelyzaveta has supportive of her and encouraged her with her confidence. Previously any... See more

Rated 5 out of 5 stars

Andry is a really good tutor. He is always punctual and communicate good with us. My son improved a lot especilly he joined in the summer orchestra. He practiced with him. After for a while, we came... See more

Rated 5 out of 5 stars

My daughter has guitar lessons with Vlodymyr Shyba every week - she absolutely loves them and has learned so many songs. He is a great teacher and listens to what my daughter requests and is very pati... See more

Rated 5 out of 5 stars

I am taking piano lessons for more than one year with Musecool. I have made significant progress thanks to the care and attention of my teacher Uliana who is an amazing pianist and teacher. I have als... See more

Rated 5 out of 5 stars

I have been studying piano with musescool for a few years and I feel I have improved strongly. My teacher is Serhiy Kudrynetskyy and I am working towards my ABRSM grade 4 exam. I would recommend muses... See more

Rated 5 out of 5 stars

I’m always blown away by what this school manages to make happen. The end-of-term concerts (at the Royal Academy of Music, no less!) are a real highlight for me, full of talent, energy, and genuine... See more

Rated 5 out of 5 stars

Took online guitar classes with the NYC branch and it was amazing. I progressed a lot with my guitar playing and feel a lot more confident playing in front of people now. The tutor was super nice and... See more

Rated 5 out of 5 stars

We've been having flute lessons with Lisa from MuseCool for about 2 years. These lessons have been great, and my daughter has really learned well and enjoys the lessons. Lisa is an excellent teacher.... See more

Rated 5 out of 5 stars

My son is learning Guitar and having his lessons online with Volodymyr Shyba for 6 months. He is very professional and friendly. My son is always excited to take the lesson and progressing very well.... See more

Rated 5 out of 5 stars

My daughter really enjoys her lessons and has made massive progress through working with Olena learning the keyboard. After just a few weeks there is a massive improvement and enthusiasm to practice.... See more

Rated 5 out of 5 stars

Thank you so much Iryna for your teaching so my daughter achieved ABRSM Grade 8 Flute. We're grateful to have you with us as she continues her advanced and joyful music journey!

Rated 5 out of 5 stars

Irene Bilhoras has been teaching guitar lessons to my daughter for several years and my daughter is thriving under her tutelage. She is patient and has built my daughter’s confidence whilst also enco... See more

Rated 5 out of 5 stars

I was looking for a piano tutor for my two children and the service was great. A number of tutors were found that worked around our schedule. Price is competitive. Our tutor, Rebecca A., has been ex... See more

Rated 5 out of 5 stars

My son had been doing the online violin lessons and Andrew is really great. He's very patient and understanding to our needs. I really appreciate the flexibility of doing the online lessons because th... See more

Rated 5 out of 5 stars

My 5.5 years old daughter takes violin lessons at home for more than one year. We are very happy to select Musecool and thanks to them for assigning the right teacher for us. Eve Quigley is the best m... See more

Rated 5 out of 5 stars

The teachers are very competent and they teach very worming but profegsional. I am impressed about their pacient during lessons with my mistakes. I progressing to study guitar and I became more confid... See more

Rated 5 out of 5 stars

My son had a lesson with Ian and really enjoyed the experience. Ian really concentrated on the lesson and in turn got my son to also concentrate on drumming. He will be back next week and we are looki... See more


Company details

  1. Music school
  2. Private Tutor

Written by the company

MuseCool is a music education company dedicated to making high-quality music learning accessible, inspiring, and fun. Based in London and NYC, we provide one-to-one lessons, group sessions, and tailored music programs for children, teenagers, and adults. Every week, hundreds of students trust us to guide them on their musical journey, whether they are picking up an instrument for the first time or working towards advanced performance goals. Our tutors are highly qualified musicians, many of whom trained at leading conservatoires such as the Royal Academy of Music and Juilliard School. Just as importantly, they are passionate teachers who know how to make lessons engaging, motivating, and adapted to each student’s needs. Lessons can be taken at home, online, or at partner venues, making it easy to fit music into busy schedules. At MuseCool, we believe learning music is about much more than playing the right notes. It builds confidence, creativity, and perseverance, while giving students a skill they can enjoy for life. We make the process flexible and personal, offering transparent pricing, lesson bundles, and easy scheduling. From violin and piano to brass, voice, and more, MuseCool is committed to helping every student discover their potential and enjoy the benefits of music education. Families and individuals across our home cities choose us for our reliability, professionalism, and the genuine progress they see in their lessons.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flute lessons

We've been having flute lessons with Lisa from MuseCool for about 2 years. These lessons have been great, and my daughter has really learned well and enjoys the lessons. Lisa is an excellent teacher. She also performed in a concert which they organised which was fantastic. The app is easy to use and the lessons are good value.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

My son has been having online piano…

My son has been having online piano lessons with MuseCool for almost 15 months. Uliana Selska is very knowledgeable and extremely skilful. She's a patient teacher and has guided my son in passing his Grade 4 piano exam. Each lesson is well paced and he's always progressing. His cousin even joined him for a lesson, which was great fun for both of them.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Online lessons

My son had been doing the online violin lessons and Andrew is really great. He's very patient and understanding to our needs. I really appreciate the flexibility of doing the online lessons because there are certain days that my son could not make it for the lesson and we managed to do the lesson on another day. I highly recommend Musecool! 😁

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant tutoring from Yulia

Brilliant tutoring from the lovely Yulia, with great communication and support from Musecool.
My daughter is really enjoying her piano lessons, and Yulia's kindness and patience have really helped her progress.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Iryna (Flute)

Thank you so much Iryna for your teaching so my daughter achieved ABRSM Grade 8 Flute. We're grateful to have you with us as she continues her advanced and joyful music journey!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

My son had a lesson with Ian and really…

My son had a lesson with Ian and really enjoyed the experience. Ian really concentrated on the lesson and in turn got my son to also concentrate on drumming. He will be back next week and we are looking forward to it.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant, and it ain't just for kids!

I've been with Musecool for around 2 years now, and I can't praise them highly enough.

I'm learning piano with Dr Serhiy Kudrynetskyy, and he really is a superb musician and a wonderful teacher. He also regularly plays both classical and jazz concerts, so he really knows his stuff. I'm thrilled that's he's not just teaching me to 'play the piano', he's actually teaching me to be a musician and artist. Wonderful. Sign up now. It ain't just for kids, and you're never too old too learn an instrument.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Best decision ever!!

Yuliia has been teaching me violin for the last 2 months. I have been taught sight reading along side different scales on the violin which has helped me improve so much. Every lesson is designed to give effective learning. Additionally, you receive a feedback email after every lesson stating what went well and what should be practiced. Musecool is an amazing company and i recommend that everyone joins it!!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

My 5.5 years old daughter takes violin…

My 5.5 years old daughter takes violin lessons at home for more than one year. We are very happy to select Musecool and thanks to them for assigning the right teacher for us. Eve Quigley is the best music teacher we’ve seen!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service.

I was looking for a piano tutor for my two children and the service was great. A number of tutors were found that worked around our schedule. Price is competitive.
Our tutor, Rebecca A., has been excellent. Kids work well with her and are progressing very well. Very pleased so far. Thanks!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Took online guitar classes with the NYC…

Took online guitar classes with the NYC branch and it was amazing. I progressed a lot with my guitar playing and feel a lot more confident playing in front of people now. The tutor was super nice and patient throughout the sessions. Highly recommend :)

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Music lessons that feel supportive and fun

Musecool isn’t just a music school, it’s a whole community where every student matters.
The team truly cares. About the kids, about the quality of teaching, about actual progress. And you can feel it in everything - from the very first contact with student support to the way lessons, concerts, and workshops are organised.
It honestly feels like teachers are chosen with real care. They really think about what works best for each student and their family. That’s why from the very first lesson, students feel safe, relaxed, and genuinely interested in learning. No pressure, no stress, just curiosity and comfort.
I’d definitely recommend Musecool to anyone who wants music to feel joyful and meaningful.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

This has been the worst experience I’ve…

Dear MuseCool Team,

Thank you for your response. I have reviewed your email alongside the Terms and Conditions published on your own platform, and your statement that “refunds are processed at the end of term” is entirely inconsistent with your written policy.

Your Terms and Conditions clearly state:

“All unused balances are refundable upon request for up to 90 days from the date when the payment was made.”

There is no mention of refunds being held until the end of term. This means your delay in processing my £250 refund is not only unjustified, but also a breach of your own contractual terms.

It has now been several weeks since I was assured the refund would be processed “as soon as possible.” Despite multiple follow-ups, I have received neither the funds nor any response to my calls or emails. This lack of communication and accountability is unacceptable.

I also find it concerning that positive reviews appear to have been posted by your own employees on Google and Trustpilot, creating a misleading impression of reliability while genuine customer complaints remain unresolved.

Please treat this as a final request for immediate refund of £250. If I do not receive confirmation of refund initiation within five (5) working days, I will escalate this matter to:

Trading Standards for breach of consumer protection regulations,

My bank’s dispute department for chargeback processing, and

Trustpilot, to include documented evidence of misleading communication.

I expect written confirmation once the refund is processed, including the payment reference and expected date of receipt.

27 September 2025
Unprompted review
Musecool logo

Reply from Musecool

Hi Fidel,

I get that this has been frustrating. We’ve checked your case for the violin lessons and the £250 refund.

You accepted our refund policy at sign-up/in-app/over email. It’s simple: refunds are processed at the end of the term once cancellations are verified. We’re mid-term right now, so your refund is queued under that policy.

A few sessions were cancelled - not good enough on our part - and we're incredibly sorry for this. That tutor’s no longer taking bookings through us as a result of these events. We offered replacements or a refund; you chose the refund.

You’ve posted three reviews about the same incident. Per Trustpilot, it should be one review per experience. We’ve asked them to consolidate duplicates. For readers: this profile ONLY posts 1-star reviews across many other businesses - please consider that context.

We teach 1,000+ children each month, and most families have a smooth experience. Calling us a 'scam' is simply untrue and doesn’t reflect how we operate - as many families would happily attest to.

Rated 1 out of 5 stars

BEWARE THIS IS A SCAM COMPANY

BEWARE THIS IS A SCAM COMPANY. YOU WILL NOT RECEIVE A REFUND.
I bought the package of 4 lessons. When my daughter did not want to continue after the first lesson no refund has been given. I have raised this with my bank and to the various organisations they say they are offiliated with on their website. Petru Cotarcea has created this lie. It's a sham.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The teachers are very competent

The teachers are very competent and they teach very worming but profegsional. I am impressed about their pacient during lessons with my mistakes. I progressing to study guitar and I became more confident when I playing in front og my family and friends. I recommend Musecool music school for all who want to study serious a musical instrument.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Good for children

I’ve been to a couple of MuseCool events with my young one and they were just lovely. The atmosphere is so warm and cheerful, and the kids looked genuinely happy the whole time. It was great seeing them laughing, playing, and really enjoying the music.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Inspiring and efficient!

I’m always blown away by what this school manages to make happen. The end-of-term concerts (at the Royal Academy of Music, no less!) are a real highlight for me, full of talent, energy, and genuine joy. What I love most is how many opportunities the students get to grow and try new things, all while being supported in such an ambitious, innovative and encouraging environment by a team who are doing everything they can to open doors for young peoples music education.

The outreach work they do for the wider public shows how much they care about sharing music with everyone, and I couldn't recommend getting involved more, whether as a tutor or a student, a parent or a professional musician. Can't wait to see what Musecool achieve next!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

“Best Place to Start Your Musical Journey”

MuseCool is truly a gem for anyone looking to learn music. Their tutors are not only highly skilled and professional but also warm, patient, and genuinely passionate about teaching. The whole system feels exceptionally well-organised and reliable — everything runs smoothly, from communication to lesson delivery.

What really stands out is the flexibility: they offer both online and in-person lessons, so you can learn in whichever way suits you best. The pricing is very reasonable for the quality you receive, and the experience is supported by excellent technology — their website and app are intuitive, beautifully designed, and make booking lessons effortless.

It’s rare to find a school that combines such professional standards with such a friendly, encouraging atmosphere. MuseCool makes music education feel inspiring, easy to access, and truly enjoyable. Highly recommended!

9 March 2025
Unprompted review

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