Shift Reviews 6,866

Prompt delivery of our sofa as paid for. We answered questions as required when making our booking which specified that we were on the first floor with no lift however only one person turned up so we... See more

We booked a same day move Saturday afternoon. No contact, app didn't provide any information finally got a drive allocated Sunday midmorning who was helpful. Item delivered at 4 on Sunday.

Wasn't given much advance notice of time period for drop off but apart from that very fast efficient service and the item is in good condition no damage. The guys worked fast unloading it, were polite... See more

I had to phone at 10pm as the delivery hadn’t arrived but Muhib answered immediately with an apology and an accurate estimate of his delivery time (10.20pm). He and his colleague were polite and respe... See more

Excellent speedy delivery. Communication also excellent. Let me know exactly what time & when there was a delay due to the customer before me not being home was most apologetic & turned up asap. Carri... See more

Fantastic service from hussian delivered our products with care. Our front door was slightly narrow for the sofa bed to go through he managed with great care with his assistant. Thank you will be usin... See more

I had a great experience. I filled in all the relevant information about my flat (first floor) which meant two people helped carry it into my flat, which was great because I have a sprained wrist at t... See more

Shift was very easy to use and very quick, before I could finish putting in my details a gentleman came out and was straight away ready to help, he was even kind enough to go collect my trolley with m... See more

Our order was not in the locker, despite arriving within the correct arrival time. Called Shift, no one answered, called a further 6 times over 15 minutes and was told ‘it’s been put in another locker... See more

Delivery didn't arrive on the arranged day. No information provided and I was unable to get through to anyone on the phone. The following day was the same until I called IKEA directly who were able to... See more

I ordered a delivery in person at IKEA Greenwich for some wardrobes. Firstly when I started the process on the display there was no flexibility in days to deliver my address. When I completed the orde... See more

I was only notified 5 minutes before my items arrived that they were on their way. I wasn't given an hour slot arrival time as stated in the confirmation email and so did not have time to prepare for... See more

Really difficult to find the locker, put the address provided into google and took me to the wrong place, so had to drive around backroads looking for it. The instructions to open the locker were not... See more

SCAM! Reported to fraud dept of credit card. Driver arrived late then said he wasn't available and left. There is no phone support but I received a scripted template saying unlucky this is standard an... See more

The driver I had was super amazing! Very patient, helpful and went the extra mile for me when d trolley didn't fit in d elevator. He unloaded and moved the heaviest stuff like it was nothing!!! Pls... See more

Poor communication about delivery times. App tracker changed times throughout the day extending each time by 3/4 hours! Then delivered 4 of the 7 boxes with damaged packaging that went beyond card... See more

Was meant to have an IKEA order delivered. The number given for the driver doesn't work. The online chat doesn't work. The phone number for the customer service line doesn't work. There is no way to s... See more

Failed to deliver ikea order. Waited in all day until 10pm. I called ikea about 4pm who told me it was coming. Clearly it hasn’t!! I was waiting for replacement furniture which had missing parts. IKE... See more

I used the secure locker service at an Access storage location. Terrible service from Shift. They provided an 8 hour collection window, but only notified me that goods were available to collect 2 hour... See more

We tried to collect an Ikea order via a Locker in Morrison in Working. The locker were were assigned was broken. We were able to open a completely different locker which contained someone elses order.... See more

I used the Shift service from an Ikea store. I booked the next day delivery, but my goods never arrived and never received a communication even after 4 days. No response from their email, their chat b... See more

Utterly useless Shift Collect. I think that there is a superfluous 'F' in their name. Round trip of 30 miles to collect my item. Followed instructions to the letter. Both lockers failed to... See more

They don’t even deserve 1 star. I have made 2 separate orders through ikea to collect at a shift locker to find out minutes later that it has failed. I take the option for a redirect to my house, spen... See more

No delivery and zero communication. Very frustrating as there is also no way of actually contacting the customer service team. Information advertised on their website didn’t work. Their webchat giv... See more

This company is a complete scam. Drivers are still waiting on payments that were due as far back as October 2024 — and no one from the company is responding to queries or support requests. There’s... See more

I was meant to collect a parcel from their locker at 7am today. I got "upgraded" to home delivery. It's now nearly 7pm and there's still no sign of it. The store it's due to be collected from i... See more

I would give them a zero if I could- absolutely shocking service. My delivery is still waiting to be picked up, despite it being two days past the delivery window day and reassurances from the “driver... See more

The driver was unresponsive the whole day, didn’t call me before arrival as requested and due; he has only delivered part of the order to a neighbour even if I was home. No pictures of the delivery, n... See more

I am truly disappointed with IKEA’s delivery service. On Tuesday, 04/02/25, I made a purchase and booked the delivery service, but on Wednesday, 04/03/25, a driver came and told me he would return sin... See more

Horrendous delivery company. I paid to have a bed delivered on the Friday and lunchtime Saturday it’s still sat at the suppliers and I’m waiting for someone to except the job. They are a cross between... See more

Booked and paid for a next day delivery in-store at IKEA on a Saturday. No delivery made on Sunday despite a booking confirmation. Left a message via the Shift platform which is faceless and pro... See more

Another disaster of a UK delivery company. After the good old days of "MyHermes" (which was so bad it had to rebrand), now we have SHIFT. Is there a university course in this country on how to cre... See more

My driver was exceptionally rude and demeaning. I paid extra for help to carry my boxes to 3rd floor. He didn't do it. He demanded extra payment for my boxes instead. I injured myself while moving ev... See more

Absolutely horrible experience. Shift disappeared on the day they were supposed to deliver my IKEA items. No email, no call, nothing. I paid for same day delivery and nothing. I had to call IKEA the n... See more

Unfortunately I can not give 0 star review. This was the worst delivery service I have ever experienced in my life. I have paid a lot of money for the same day delivery and did not receive my item aft... See more

The delivery was late by 2 days told them to redeliver in the evening but delivered during the day. They were going to leave the sofa in a communal area as I wasn't at home as previously told them I w... See more

Next day means from a Saturday to a Sunday and after paying 39.99, which doesn’t bother me the slightest. The items finally arrived today being Thursday, with the excuses that I was not available. I’m... See more

What an absolute joke of a company. Paid £30 for a delivery, never arrived. No updates, no responses on email. Had to show up in person to get an update. Driver calls me to ask me how to reach the loc... See more

Shift system is useless if you have an online issue or a code error for locker. They don't answer phones, their chat system will fail every time. Even if you call their broke down shift driver... See more

The delivery person was extremely polite and understanding, for which we are grateful. However, we experienced serious issues with the service: some items were missing, and the delivery was postponed... See more

The customer service i experienced at shift was appalling. i’ve rung over 20 times in 3 days and they picked up once. the man was helpful and managed to move my collection back a day however when i we... See more

Impossible customer service. My delivery slot given for a package from IKEA was 10pm to 2am (!!!). The chat bot doesn't work, there's no information, you can't get through to the phone line and no one... See more