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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the reliable service, especially during difficult times, and highlight how it helps manage finances and provides peace of mind between paychecks. Customers consistently praise the prompt response times and the efficiency of the service. Consumers consistently highlight the exceptional customer service, describing the staff as courteous, respectful, and knowledgeable. Many reviewers specifically mention individual staff members, such as Florin, Michael, Almas, Simona, Anna and Alex, noting their helpfulness, patience, and professionalism in resolving issues. The support from the team is frequently described as friendly, reassuring, and going above and beyond to ensure customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more

Company replied

Rated 5 out of 5 stars

I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more

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Rated 5 out of 5 stars

Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more

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Rated 5 out of 5 stars

What a gem of company Great Experience with SteadyPay I’m really thankful for the support SteadyPay has provided. It’s been a reliable service that helped me manage my finances during tight t... See more

Company replied

Rated 5 out of 5 stars

SteadyPay has been a game-changer for me—simple, reliable, and incredibly reassuring when it comes to managing my finances. I really appreciate the team’s support, especially Anna and Alex. Anna was s... See more

Rated 5 out of 5 stars

I was having some trouble on the steadyPay app, I wasn’t able to do anything, kept saying an error. So I decide to send a message via the app spoke to an a customer assistant called Michael which he... See more

Company replied

Rated 5 out of 5 stars

I’ve been using SteadyPay when I need an extra bit of help paying for emergencies such are my car or a vet bill and has been a great help when needed. I requested a payment on Sunday and the payment h... See more

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Rated 5 out of 5 stars

Been using steady pay for a while now and never had an issue. Today I ran into a slight problem and was transferred to a wonderful consultant named Michael. Michael was an absolute gem in dealing with... See more

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Rated 1 out of 5 stars

I would completely avoid using any company that works with other is SteadyPay. I have tried to set up a payment plan after receiving a default email, after numerous attempts to contact them regard... See more

Rated 5 out of 5 stars

Swift response, Alex is a legend, knowledgeable, respectful and kind. I have had a few very stressful times, but I only had to email Alex, and very soon thereafter, peace of mind arrived via email fro... See more

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Rated 5 out of 5 stars

Never have a problem even if I want to pay it early (which I do often) today and last week I was dealt with by a wonderful staff member with a beautiful name called Florin. Couldn't recommend enough t... See more

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Rated 5 out of 5 stars

CashWave was a really helpful service when in a tight situation and it also helps with credit score building along as payments are made on time. I was having some difficulty with my account and Michae... See more

Rated 5 out of 5 stars

I had an issue with the app where I was accepted for a loan but the repayment dates weren’t populating. I spoke with Florin who understood the issue I was having and said to leave it with him overnigh... See more

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Rated 5 out of 5 stars

Amazing alternative to regular high APR short term loans. Simple process with simple monthly fee structure and SteadyPay team has been very helpful. and Thanks to Florin for helping out with the app i... See more

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Rated 5 out of 5 stars

Ive had a little problem when requesting £100 loan as it went into my old account that is closed. Send a message on the Steadypay app and got the needed help. Michael was very thoughfull and explained... See more

Rated 5 out of 5 stars

I had an issue with my payment being processed and went to the live chat to sort. I was provided with an assistant called Simona, she was very polite and efficient with what I needed. Simona conti... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Steadypay for a while, and they’ve always been supportive and reliable. My loans are approved quickly, and the process is super smooth. A special thanks to alex for helping me today —... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’ve been using Steadypay for a while, and they’ve always been supportive and reliable. My loans are approved quickly, and the process is super smooth. A special thanks to Florin for h... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with SteadyPay the entire process was incredibly quick and easy from start to finish. Their platform is user-friendly and efficient, making it simple to get what I nee... See more

Rated 5 out of 5 stars

If it wasn’t for Almas I would have given this company 1 star. Steady pay wasn’t for me, and I do regret opening my account - but the staff wow so amazing. Almas helped me so much with the... See more

Company replied

Rated 5 out of 5 stars

Everything was so easy. I had a little problem at first but contacted their customer care team, Alex helped through the whole process and I received my loan straight away in my account. There is no in... See more

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Rated 5 out of 5 stars

Alexandra was so helpful opening my account and explaining all aspects of the account! Genuinely one of the best services I’ve ever used in finance but credit goes to her! Thank you for your help i... See more

Company replied

Rated 5 out of 5 stars

Speaking with Florin regarding issues and her customer service has been absolutely brilliant, I could not speak highly enough of her. A credit to the company. Was able to sort my issues and was a plea... See more

Rated 5 out of 5 stars

Great company with great customer service. I've been using these for a good few months now and never had an issue. I did have a query today and spoke to Almas who answered my query with every bit of i... See more

Rated 5 out of 5 stars

I had some technical issues with the app which took some time and some back and forth to resolve, however Maga was incredibly helpful and supportive throughout. Money came straight away once sorted, g... See more

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Rated 5 out of 5 stars

They are an amazing loan agency always there to help you in your needs and difficulties, they have helped me a lot and all I can say is thank you they are a 5 star ⭐. I would recommend to anyone whom... See more

Company replied

Rated 4 out of 5 stars

The Repayment process via SteadyPay was very easy and a simple process to follow. I'd like to mention that the correspondence with (Michael) from SteadyPay was Quick and to the point with no i... See more

Company replied

Rated 5 out of 5 stars

Michael was amazing at resolving my query,customer service is fantastic from Michael and all the Steadypay staff! I highly recommend Steadypay! Michael was friendly and answered my query very quickly... See more

Rated 5 out of 5 stars

I explained my issue, and this wonderful lady responded with clarity so I understood what to do. Respectful, knowledgeable and very efficient and above all empathetic to my situation. Went above and b... See more

Company replied

Rated 5 out of 5 stars

Well since I started with steady pay they have been most helpful and useful especially since being off. You always get the money in the time stated and the repayment is set in an easy way to pay in we... See more

Company replied

Rated 5 out of 5 stars

So I had some issues making payments through no fault of my own. The app seemed to glitch and cause me some headaches trying to make payments on time, Michael was fantastic in helping me through it a... See more

Company replied

Rated 5 out of 5 stars

I’ve had an issue with my loan being mistakenly transferred into my closed Barclays account, SteadyPay had help me tremendously in getting this issue resolved. I give many thanks to Micheal who had be... See more

Company replied

Rated 5 out of 5 stars

Steady pay has been a life saver to me during these difficult times. Michael has been brilliant in his speedy response to any questions or queries I have had. Would highly recommend them.

Company replied

Rated 5 out of 5 stars

I’m no longer a customer to this company but had to raise an issue with customer service. Almas was very helpful and professional. She kept in touch and did everything she promised and resolved my iss... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Communication from the start was excellent. I had an issue with the app and Florin in customer support was brilliant. Sorted it out so quickly. There is a real sense of cus... See more

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Rated 1 out of 5 stars

Today I received an email from a credit reference agency stating a new credit agreement has been added to my report. I do NOT know anything about this. Open your eyes people. And do NOT believe the... See more

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Rated 5 out of 5 stars

Customer service always helpful and no issues regarding the services provided by SteadyPay. The balance provided not too big... not too small just enough to withdraw in case of emergency. Recommend... See more

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Rated 5 out of 5 stars

I don’t know what I would have done without Florins help. When my banking app were useless around a credit repayment and asked me to sort it myself for them as they didn’t know how! Florin patiently a... See more

Company replied

Rated 5 out of 5 stars

I had an account query and Michael assisted me promptly and professionally. He responded very quickly, was friendly throughout, and made sure my issue was fully resolved. Excellent customer service —... See more

Company replied


Company details

  1. Non-bank financial service

About SteadyPay

Written by the company

Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

843 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

The app is terrible

The app is terrible, i got accepted for £100 cash wave but there is a problem with the app where i cant accept the credit agreement. Ive left messages in the chat and also emailed but have had no response. Will amend my review if i get an update. Thanks.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Ive had a little problem when…

Ive had a little problem when requesting £100 loan as it went into my old account that is closed. Send a message on the Steadypay app and got the needed help. Michael was very thoughfull and explained everything. I had also receiced the money into the correct account and it took just 2 days as I was thinking it would take longer for them to check and to send the money into my correct account. Thank you very much Michael for your quick help and your quick way in helping me out. Keep it up always

22 January 2026
Unprompted review
Rated 1 out of 5 stars

I would completely avoid using any…

I would completely avoid using any company that works with other is SteadyPay. I have tried to set up a payment plan after receiving a default email, after numerous attempts to contact them regarding being made redundant.

Just some automated AI phone line. Nobody has responded to my emails. Nobody has contacted me regarding whether my plan has been set up or not.

I have documented every single way email and phone call I have tried to make with this copmany and I will be taking this further.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. great service

2 January 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Tom,

Thank you for your feedback! 😊
We’re glad to hear you find our service easy to use and appreciate your support.

Rated 5 out of 5 stars

You can always count on Support team

Had a technical issue but contacted support team and Michael went above and beyond to sort it out for me within minutes. Thank you team!

20 January 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi there,

Thank you for your feedback! 😊
We’re glad to hear Michael was able to resolve your issue so quickly. We’ll be sure to pass on your thanks to him and the team!

Rated 1 out of 5 stars

Further to my poor review of this…

Further to my poor review of this business. They then tried to bribe me by offering me all my monthly payments back if I took down my 1 star review. I said I would rather lose the money so people are aware and they withdraw the offer of giving me my money back.
This is not how you do business and I will now be taking this further. Totally unacceptable and con artists.

12 January 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Ryan,

Thank you for sharing your feedback.
We’re sorry to hear that you were unhappy with your experience and understand how disappointing it can be when credit-building results take time to show. Our credit builder is designed to work gradually, and improvements are not immediate, which we aim to communicate clearly at sign-up.

After your initial review, we contacted you in an effort to resolve your concerns and offered a refund as a goodwill gesture. This was part of a wider attempt to bring the matter to a close. The offer was declined, and no refund was issued.

We do not accept the characterisation of our business and take such allegations seriously. We remain committed to operating transparently and supporting our customers fairly.

Best wishes,

Rated 5 out of 5 stars

Michael in particular

Michael in particular, has helped me on many occasions, and he never fails to follow up and fully ensure the situation in question is ultimately fully resolved!.

FANTASTIC!

7 January 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi Krystle,

Thank you for your wonderful feedback! 🤗
We’re thrilled to hear that Michael has consistently provided excellent support and followed through to ensure your issues are fully resolved. We’ll be sure to pass on your kind words to him! 😊

Rated 5 out of 5 stars

Maga was very helpful,and quick to…

Maga was very helpful,and quick to respond thank you.

5 January 2026
Unprompted review
SteadyPay logo

Reply from SteadyPay

Hi there,

Thank you for your kind feedback!
We’re glad to hear Maga was helpful and responsive. We’ll be sure to pass on your thanks to her. 😊

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