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Vetapotek Reviews 408

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TrustScore 3.5 out of 5

3.3

Chemist
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Company details

  1. Chemist
  2. E-commerce service
  3. Animal feed shop
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Pet shop

Written by the company

Foder, kosttillskott, leksaker m.m. till ditt husdjur och din häst. Vi erbjuder branschens bästa veterinärfoder från gedigna varumärken som Royal Canin, Purina, Hill's och Specific för att nämna några. Det finns även en uppsjö av friskfoder, både torrfoder och blötmat, till husdjuret som behöver noga doserat näringsintag för att må som bäst. Komplettera med aktiveringsleksaker för att stimulera din hund eller katt så att dess psykiska hälsa inte dalar, kosttillskott för t.ex. magen och tarmarna och mycket mer.

Contact info

3.3

Average

TrustScore 3.5 out of 5

408 reviews

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Rated 1 out of 5 stars

home delivery is delivered at service collection point

2 years ago, I adopted a dog with chronic ear infections. The vet recommended using TrisNac on a daily basis to keep his ears clean, so I have ordered this product regularly from Vetapotek ever since. I always buy 2, so I have ‘free delivery’, and I always choose ‘home delivery’ by PostNord varubrev. Sometimes I would add toys for my dogs. The packages were always delivered at home. I live 22 km from the nearest town. I hate shopping, and I work from home, so I do not go often to town. This is why I choose ‘home delivery’, as I did also with my last order. This time I got a message that I can collect the package at the post service point in town… At first, I thought PostNord had screwed up - that would not be the first time. However, it turned out that Vetapotek has the right to choose a different form of delivery, without informing the client and Vetapotek chose to have my package delivered at a service point. Why??? Also, I found out, now that I read the small letters in their terms and conditions, if I do not collect the package in time, I will be fined with 200 sek. Great customer service… NOT. This means I will have to drive to town next week solely to collect a parcel. Not environmentally friendly and not friendly for my wallet. I don’t like Amazon, as this is a bad employer, but they not only offer the product I need cheaper, but they also offer HOME DELIVERY which is actually home delivery. So as from now, I will no longer order from Vetapotek, but order from a competitor.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Fördröjd leverans tid tvungen att handla föder annanstans.…

My order wasn't delivered for many days, when i called to ask when it would come customer service was unable to supply a date because the items hypoallergenic dog food and kitten food weren't in stock. I cancelled the order and drove to the animal hospital to buy the food. They should have informed me when i ordered that they didn't have what i need.

3 September 2023
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Reply from Vetapotek

Hi Ida,
if we don't have the products in stock it says so on the site when you put the products in your basket. In that case you may have to wait a few days more since we have to order the products from the manufacturer.
I am glad to hear that you got a hold of the products from another provider, hope your pets are okay.
Kindly,
Nina

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