Alloy

The delivery service was swift & excellent.
Opened the box and the boots had scuff marks and even a small chunk taken out of one.
Completed a faulty goods form, only to be told this is all ‘expected’ from gloss wellingtons and is a result from ‘rubbing against the box’ in transit.
If I want to return them, I have to do so at my own cost.
What a farce! First and last time I’ll be supporting this business.

A massive thank you to Andrian for all his help today.
Our installation was tricker than expected and he went above and beyond to ensure it all got done.
Clear instructions, knowledgable and friendly.
Couldn’t recommend him highly enough.

Frankly I am beyond disappointed with David Lloyd.
My mother in law was on my corporate membership and was entitled to carry on with her membership, even after I left the area and my employer.
From memory, I don’t believe she even had her own contact. She was on my legacy contract which was one month’s termination notice.

There should be a duty of care on David Lloyd to ‘monitor’ the wellbeing/use of the facilities by their members.
Mother in law hadn’t used the gym for years and years - yet nobody reached out to check if all was ok or if she needed a reintroduction to the facilities etc post Covid.
This behaviour purely smacks of financial greed on David Lloyd’s part.

Recently, mother in law decided to terminate her contract with a month’s notice. Once she figured out how to cancel her membership on the app (she actually told us about it and we helped her) - as nobody would speak to her over the phone - she paid her ‘final’ month and then cancelled her direct debit.
Out of the blue she got threatened with creditors. DL saying she was on 3 months notice.
She is an 83 year old, fragile lady. How dare David Lloyd bully their members like this!
All of this could have been avoided if someone had just picked up the phone and spoken to a member with decency to explain the conflict of information and gone through her contract together.

Would never use DL again.

Firstly, my dogs don’t like the food. Fair enough, every pet is different.
However what I find exceptionally disappointing was the customer service.
My email address was incorrect by a letter (signed up on my phone) & therefore I couldn’t access the portal. Having sent me emails etc, am surprised they didn’t text or call to state there was an issue with my email.
Regardless, I called them to cancel the food orders as my dogs won’t touch them. Called on the 11th Feb and the person I spoke to didn’t bother telling me there was an order being processed at would be arriving the next day.
Now I have to pay delivery to have it returned if I want a refund.
Overall a very poor experience, so I wouldn’t recommend.

Firstly, there is another Waggle page on Trustpilot with a number of 1 star reviews & it is in relation to this pet insurer.
Personally, I’ve found Waggle to be sneaky. They don’t send you any paperwork & make you go online and read their policy.
Their marketing wording is also misleading - Lifetime policy. Like that’s comforting, when actually it covers nothing in real terms.
Compared to other insurers, Waggle is a farce. We so regret leaving our previous provider.
They don’t cover bilateral conditions. How can a bilateral condition be considered pre-existing? Especially when they have been 3 years apart.
It’s pointless have Waggle insurance.

The champagne glasses were lovely & the recipient thrilled with the gift.
However, I paid for express delivery and the delivery was made almost a week late (due to the jubilee weekend).
I had received confirmation the order was dispatched, but looking on the Parcelforce tracking system - it wasn’t received.
Asked for a refund on the delivery costs, which Champagne One agreed to.
Shame, as it was a birthday gift.

Truly delicious chocolate without the guilt.
Highly recommended.

I ordered a couple of items from Wayfair about 2 years ago and they were utter rubbish.
Sales process good & quick delivery - but what they send is garbage.
Having just moved house, thought I’d give it another go.
Goodness, they’re a farce. Just sent me an item that didn’t need assembling in pieces - all chipped and broken.
Speechless really that any company finds this crappy service acceptable time and time again.
I would strongly recommend going elsewhere.

Easy shopping experience - from ordering to delivery. Great customer service!

Awful customer service and cheap, nasty sofas.
They look the part when they arrive, but after a year and not much use - looks terrible.
Made won’t do anything unless I pay £45 to Homeserve for an independent accessment.
Avoid at all costs!! IKEA quality would be better and cheaper.

A friend of ours recommended Danetti to us & to be fair - they have a beautiful selection of tables & chairs online.
Unfortunately our experience has been a complete disaster.
Firstly our delivery just didn’t arrive, even though we waited in all day for it.
After contacting Danetti, two days later it finally did get delivered - but the table was damaged.
When we finally got all our items, our chairs (even though properly put together) rock and the feet don’t sit flat on the floor.
I’ve noticed someone else has said this on this website.
The quality isn’t worth the price, even if it looks good.
Furthermore we found their customer services really poor.
They have replied to emails and phone calls but aren’t exactly going out of their way to rectify the issue and keep us as customers.
I would think twice before purchasing from them.

Probably the best customer service experience ever.
Easy to order online; kept me informed on the status of my order & the delivery was brilliant.
Thank you.