Great service and a beautiful chair, really pleased.
Like so many others, I was a little dubious about ordering a considered purchase on the internet without actually seeing it. I dithered, kept looking and we decided to take the plunge.
My first interaction was placing the order, I spoke to a very polite very efficient lady that reassured me and took my order. Having ordered fabric and leather colour swatches in advance, we ordered a reproduction Chesterfield chair with winged arms and buttons in an amazing Ultramarine blue leather.
After placing the order we received another phone call giving a rough estimated delivery time. The week before delivery another phone call, to confirm the date and ensure we would be able to accept delivery. The day before yet another phone call giving a time slot and on the day the delivery drivers called 20 minutes ahead of drop off. Delivery drivers were extremely polite and carried the item into our home.
We are all, very quick to complain and criticise about bad customer service and we have experienced plenty of this with other purchases from companies in the past, but it has to be said, this is quite possibly the first item we have bought for our current home (in 10 years) that has not had a problem.
I am sure some people are not so lucky as us and unfortunately with hand-made pieces and deliveries there are bound to be some teething problems on occasions but we have nothing but praise for this company.
The finished item is stunning, lovely quality, beautifully crafted and a joy... I think you may now be able to tell I am thrilled with my purchase. I was hesitant in the beginning but am so pleased I ordered from this company. I would not hesitate to buy from them again in the future.
We would like to thank everyone involved. I have recommended you to several people and think you offer a brilliant service.
18 September 2018
Unprompted review