D_hir

Hi D hir,

Thank you so much for taking the time to share your experience with us! This is exactly the kind of feedback we strive for, and hearing that we made your day truly brightens ours as well.

Your review will definitely help others feel confident in choosing us. We look forward to continuing to provide you with outstanding service for many years to come!

Johnathan - Customer Experience Team

We're truly sorry to hear about your experience. As you know, we're currently in discussions with you to address the concerns you've raised.

- Imogen @ Total Processing

***PLEASE READ*** This customer purchased a ticket to a Speed Dating event at One Kew Road in Richmond on 13/06/17. He arrived with a friend at about 7:45pm he looked around at the ladies that were already there (maybe 6-7 women at this stage) and made a disrespectful comment to me saying 'they're all old dogs, i'm not feeling it' he said that he wanted to leave and go to another event instead. For some reason, I agreed to this and said that I would give him credit for another night (I didn't have to bear in mind) his friend stayed and took part in the event which was attended by about 15 ladies. His friend got 2-3 matches. Several weeks later Damon got in touch via e-mail and asked to go to a Singles Party at the Kensington Roof Gardens in lieu if this event which was fine so I booked him in. The day before the event or possibly even the day of the event he contacts me again asking if I can book his friend in (the one that came with him to One Kew Road). I said that unfortunately he would need to book a ticket for this event as he took part in the Speed Dating event and wasn't owed anything. Damon then said that his friend had also complained about the event (to which I refereed to the fact he stayed and took part & actually ended up with matches!) Damon then demanded a refund if I couldn't book his friend in?! Of course, this was declined as it was his choice to leave the event and I was actually doing him a favor by offering to transfer his ticket. He then flipped at me and accused me of lying saying that the reason he left is because there were not enough women (he left 15 minutes before the event started) he then accused me of overselling tickets, making things up and all sorts of nonsense and shortly after posted this review which is complete rubbish!

Hello Damon


Thank you for your email and understand your concern. As of the owner of the company, I am proud in the fact BookVIP is the largest provider of promotional packages in the world. You can save up to save 70% of the retail rate on the promotional packages because the resort's are subsidizing the cost of the vacation in exchange for meeting their eligibility requirements and attending the resort preview.All of the resort's requirements are listed at the bottom of each special hotel offer with the "Terms & Conditions" link. I apologize if that was not explained to you properly and we will contact to you follow up.

We have over 2000+ verified customer reviews on Shopper Approved http://reviews.shopperapproved.com/bookvip.com/ and more actual customer video reviews than any other travel web site http://bookvip.com/sitereviews

Please dont hesitate to contact me with any other questions or concerns.

Best,

James Colligan
Owner
[email protected]