Andrew

On the occasions I have ordered wine the box is delivered promptly. The wine is ok. Whilst there is little doubt that the cost savings claimed would satisfy the legal requirements, you do not have to try very hard to find the same wine being sold at the same price or cheaper elsewhere.

My complaint is the fact that despite unsubscribing from the spam list I am still getting daily messages of the latest atificial savings.

Dont Virgin Wines realise how annoying they are? Unless they stop soon they will be losing a customer for good.

Updated 18/12/25
Another day and still more spam from "Jay at Virgin Wines"

I am in the stressful position of acting as an Executor to my late parents estate. In this role I was required to send a number of forms and other documents including copies of wills &death certificates to HMRC. I paid for a tracked and signed for service as it was essential that I knew the letter had arrived.

Several days after posting, the Royal Mail Tracking App was showing that the letter had not been delivered and was sitting at a depot. I phoned for an update as was told "not to worry as it probably had been delivered but that I should phone HMRC to check". After 2 weeks, HMRC were unable to confirm receipt so I reprinted the document and resubmitted.

I complained again asking for compensation for the reprinting and postage costs. I was again told not to worry and told that the delivery address was very busy so the Royal Mail did not have time to scan all the tracked mail. Furthermore I was advised that in future not to waste money paying for the enhanced postage services.

I believe that I was miss-sold a service that they knew I was unlike to receive. I should therefore be compensated for the wasted postal charge and the costs of duplicating the documents.

Attempted to order a bike from the web site that was advertised as an Online Exclusive only to find that the product is not available for online orders.

Phoned the helpline and was told that they did not know if it would ever be available again and advised to buy an alternative bike.

I should learn my lesson and support local shops who care.

A month ago I opened a new ISA with a different bank and instructed the Leeds BS to arrange the transfer of a Leeds ISA on the account maturity date. Today was the maturity date and to my great annoyance I received a message from Leeds implying that they had only just received the request.

I do not believe that the request was only made today because I had successfully transferred an ISA from a different provider into the new account a few days ago. This is just an excuse from the Leeds to hold on to my cash for a few days/weeks longer at an inferior interest rate.

Do yourself a favour and invest your money with bank thar treats you fairly.

Updated following reply from Leeds. Prior to making a public trustpilot review I had emailed Leeds directly with the same complaint. There has been no reply to my private message. Clearly they are more interested in their public image than they are in providing good customer service.

I have now received a phone call from the Leeds to discuss the complaint. They confirmed that they had sat on the request for 4 weeks before actioning it. I was politely told that as far as they were concerned the transfer will take place within the 15 day timescale from the maturity date that the government allow so they did not uphold my complaint. So if you want a company who are only aiming to meet the minimum standard go for the Leeds.

I would prefer to use a company that strives for best customer service.

I recently had to notify WW of the death of my father. I did this via a web form. At the time I provide the full account details for his house, the meter reading and my full details.
A few days later I received an email asking me to confirm the property was empty. The email came from a "Do Not Reply" email address. After wasting 30 minutes waiting on hold on the phone, I resorted to messenger again providing account numbers etc. I eventually got a reply asking for my email and phone number. A few days later I was asked to provide a meter reading again.

Update. Whilst dealing with WW was painful, I am pleased to report that they have closed the account as requested and issued a refund cheque.

I was expecting a delivery on Saturday. Half way through the delivery time window the message came through that the delivery would be the next day.
Sunday came and the experience was repeated.
Monday also came and went but there was a difference . On Monday Evri didn't even bother notifying me of the delay.

Update. Evri have now admitted that they haven't seen my parcel for several days. The situation is quite clear to me - the Evri automated system are unreliable and cannot be trusted to give accurate information.

I recently had some unsolicited junk mail from these scam artists stating that as my house was an EPC rating of F, I was entitled to free upgrades.

An online check, that any competent company would undertake, shows that the house was rated C. (It has since been improved to a B but there is no public record of this)

This firm are either grossly incompetent or are dishonestly misrepresented the facts. If you need work done go to a local firm who you trust for advice

Really annoying firm. I have attempted to unsubscribe from their spam emails on numerous occasions without success. I was under the impression that this behaviour is illegal under GDP rules.

Update. 17 November. The spam keeps on coming. I am reporting Bosch to the ICO

Update. 24 November. Bosch did respond to my last update. They informed me that onnorder to remove my emsil from the junk mail list I needed to give them my full name and address. I refused on the groumds that they could not be trusted to correctly use the info. Next step is to put a claim in with the small claims court.

I recently received my renewal notice and because it was significantly higher than last year and Greenflag I decided to cancel my renewal. After wasting 20 minutes answering questions on WhatsApp I was told that there was a problem with their system and told to try again later.

The following day I tried again and was eventually offered a significant discount to stay. I object strongly to companies trying to rip off loyal customers so declined the offer and told the agent that I would not be renewing. After a further round of "are you really sure" questions I clearly reiterated that I did not wish to renew. The agent proceeded to cancel my membership with immediate effect and not at my renewal date, and closed the chat down. I then had to spend another hour or so going through a tiresome process to get the problem resolved.

I should have been able to cancel my renewal by simply ticking a box online. I should not have to deal with an AI bot or human agents lacking any real intelligence for such a simple task.

Good job I had time to do this today and wasn't on a road side trying to get my car fixed.

And why do companies try to rip loyal customers off. I should not have to contact the AA to get the same price a new business.

Update following the reply from the AA. In addition to not listening to me when I tried to cancel my renewal the AA clearly could not be bothered to read my initial comments and the main reason for my complaint.

My Feed In Tariff contract is with EON. Today I received a request to submit my quarterly meter readings for payment. As the rates changed on 1st April, I was also asked to submit readings for 1st April to allow the payments to be calculated correctly. However when I received my statement I noticed that EON had chosen to use an estimated value for 1st April.

SURPRISE SURPRISE, this estimated value meant the payment was less than it should be. Whilst it is only a few £ out, the error is in their favour.

INCOMPETENT or DISHONEST? You decide.

2 stars because the statement was provided very quickly and on past experience they are usually quick to pay

Update on 4 June. Eon have now contacted me and agreed to use the correct meter readings. However they have not attempted to explain why they ignored these originally and chose to use a reading that was more favourable to them. If they did this to all their customers it will save them millions.

Failed to Deliver On Time. On the morning I was expecting my delievery I received a notification of my delivery window whiich was later that afternoon. Throughout the day I made regular checks of progress to ensure that I would be available to accept the delivery. About half way through the delivery window, I received a notification that my package would now be delieverd the following day. To my great suprise , this was apparently at my request.

I accept that things can go wrong, but why claim that it was at my request.

A company that clearly cannot be trusted.

Update on 10 Jan. Another day and another failed delivery. After contacting the depot I was told that the delivery would be made the next day. Again I was given a delivery window which opened and closed without my package being delivered. I contacted the depot again to be told on this occasion the van had broken down and that I could look forward to getting my parcel the next day (2 days late).

I bought a set of Turtle Roof rails and bars for my van. These were delivered quicker than expected and are a perfect fit. Unfortunatley I damaged a few of the plastic stopples. I contacted customer services who quickly sent out replacements. DST Automotive will be the first place I look next time I need some accessories.

I needed to make a few changes to my policy prior to renewal. I spoke to Laura, she was friendly and helpful and quickly answered all my questions.

Customer service is excellent, however like other banks once you have joined they rely on the customer's inertia for retention. The initial attractive cash back deals and savings rate get watered down the longer you stay.

Update. Jan2025. Rating reduced by 1 star as t&cs changed to reduce interest rates again. I no longer use my savings account.

Update March 2025. Cash back benefits reduced again. Will use Barclaycard from now on.

Delivered on time. However parcel was left at the gate, I was at home and there is a severe weather warning in place for rain. Fortunately I noticed the parcel before the rain came. A little bit of effort, even a beep on the delivery van horn to alert me to the delivery would have been appreciated.

I ordered a battery from Tayna batteries, for which I paid a premium for next day delivery. Shortly after I placed the order I received a text and email for DX Delivery confirming that had a consignment for me.
The tracking information showed that it would be delivered the following day. This did not happen and I was not contacted with a revised delivery time until the day after the delivery was due.

On a positive note. On the day it was delivered I received a text giving a 2 hour delivery window (which was met). The courier was friendly and cheerful

Did Not Deliver on Time.
The battery I wanted was cheaper on Ebay. However I chose the more expensive Tayna because they offered next day delivery. Shortly after placing my order I received confirmation from the courier that it would be delivered the following day. This did not happen. When I contacted Tayna to complain I was told that it was outside their control.

Tayna picked the courier not me. If I ran a business I would take responsibility for my suppliers, especially when they let my customers down.

Next time I will buy from a cheaper supplier and accept the same lottery for delivery dates.

When I placed my order I was given a 2 week delivery window. On the morning of the last day I received an email stating that there may be a problem with meeting the delivery date. I phoned the BoilerJuice helpline and was told that BoilerJuice didn't have a phone number for my supplier and could not give me any more info on when I could expect the delivery. I was able to find a phone number for the supplier within a few seconds on Google. The supplier has now given another estimated delivery date.

I accept that things do go wrong occasionally, however I don't think it was too much to ask for BoilerJuice to have contacted the supplier and got a revised delivery date for me.

Update. Shortly after submitting this review I received a call, text and email from BJ who did confirm the information on the revised delivery date that the supplier had provided
8 hours earlier.

I recently received an email from shell informing me that my direct debit was going to be increased. My account is currently in credit, the new DD amount was 25% higher than was required to ensure that I remained in credit for the next 12 months. When I queried this, I was initially sent a standard reply which suggested that nobody had bothered to read my complaint or look at my account. My next complaint resulted in more waffle and fiction where the new DD was justified against an estimated annual usage that was significantly higher than my historical use (as detailed on my most recent statement).

After a further round of emails, I have now been offered a DD that will still leave my account in credit after 12 months. I shall be demanding my credit balance is refunded and switching to a variable DD whilst looking for an alternative supplier.

Either Shell are grossly incompetent or are continuing to inflate DD payments to allow them to hold on to customers money.

OFGEN should be regulating this issue to prevent this exploitative behaviour.

My flight from Cyprus to Cardiff was cancelled with 3 hours notice. I was offered a flight back to Gatwick 4 days later which I reluctantly accepted.

It is now 42 days since I submitted a claim for compensation. Apart from an email saying I would certainly get a reply within 30 days I have had no other communication from them. No response to emails, only option is to use a premium rate phone.

I will not fly with Wizz again