United Kingdom
Review of The Range
I tried to order 50 items in the end 12 were coming then 2 were not coming, very disappointed, why don't you say at the top of the item's on sale "home delivery" or "instore only". also I had 3 deliveries by 3 different couriers, why can't we be given an option of who delivers to us the first parcel arrived by Royal mail, the second by Evri (the worst). dhl third.
Review of AIT Home Delivery UK Ltd
this is the first time I got a delivery from AIT home delivery, they were friendly and helpful, but trying to track the parcel was not the best as it made it said your number 1 of delivery of 1st something or other it didn't make sense to me.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Review of The Range
I had 2 deliveries one from CPL? and one from Royal mail, both deliveries were delivered on time and both delivery companies were very helpful. thank you. the items were very well packaged. thank you.
Review of The Range
what went wrong is 1 the packaging was too big for the items, 2 there was bubble wrap on the top of the parcel but the 2 breakable items were both put in a single plastic bag with no protection so 1 of the items is broken in half and 3 I ordered 2 thinking i would have 2 different designs but no 2 of the same design on 2 different products
Review of Matalan
Review of Yodel by InPost
Reply from Yodel by InPost
Thanks so much for leaving a review and we’re glad you had a great Yodel experience.
Review of DPD UK
the courier was helpful and put the parcel just inside the door he was cheerful and friendly and waited untill i answered the door. please tell him he was a credit to DPD. thank you.
Review of Evri
the delivery person was courteous and delivered my parcel in the time frame. thank you, however i have had many bad delivery's in the past so i'm giving a 4 star.
Review of Poundshop
i was kept well informed about delivery, the items were delivered at least on time or even earlier, the box it came in was nice and sturdy so nothing was damaged. well done.
Review of Evri
apparently the courier could not access my property on the 10th of october there was no way she couldn't as my daughter and the postman managed it, then it was meant to come tuesday then thursday no communication from the courier, eventually on thursday it was delivered and left in a box outside. no apology. this is the second time that i have been let down by evri (couriers)
Review of The Range
i would have given a 5 star rating but the only issue i had was i was given a £50 gift voucher as a birthday gift but it ran out of date during the covid pandemic, i couln't get out because of mobility reasons, i asked if the gift card could be extended but they said no. i can't help thinking as a gesture of goodwill they could have done something as they got £50 for nothing. very dissapointed in the range management but apart from that my experience was good.
Reply from The Range
Good Morning
Thank you so much for leaving us a 4 Star review.
We are thrilled that you had such a positive experience with us.
We strive to provide a high-quality customer care and satisfaction and your review reaffirms the hard work we put into achieving this. We appreciate that there are areas which can require improvements an so we will take all feedback on board to enable us to act upon this.
We do hope you continue to shop with us so you and maybe the next experience will be a 5 star one.
Kind regards,
Judy
Review of Studio
after a problem with my order i eventually got it sorted and my parcel arrived on time and was good value. thank you.
Review of The Range
my order was delivered a week later than expected and the payment was taken out of my account 9 days before i recieved my parcel, in that time i had only one e.mail saying it would be late but no letting me know how things were going.
Reply from The Range
Good Afternoon,
I am sorry to hear that the order did not arrive when you expected it to. When an order is placed we will provide an estimated delivery date. We cannot guarantee that this will be the exact date for delivery however we provide this so customers have a rough time frame as to when they can expect the delivery, although we aim to deliver as close to this date as we can. When the order is dispatched you will be notified via email followed by contact from the courier directly, who will confirm the exact delivery date with you.
After checking your order, I can see that your order has since been delivered and should be with you by now.
If you would like any further help or assistance on this matter, please don't hesitate to contact us. You can find out how to contact us by visiting https://www.therange.co.uk/contact. I hope you will consider shopping with the Range in the future as we would like the opportunity to prove that this was not indicative of the service we offer. I apologise for any inconvenience and disappointment caused by your experience.
Kind Regards
Judy
Review of Evri
lately hermes has done a good job at delivering the parcels, but a few years ago i had a bad experience and hermes did not compensate for my loss, for which i still feel let down.
Review of Superdry
this item was delivered on time, and well packaged. it's a christmas present, and i know it's well made.
